Quality assurance jobs in Austin, Texas - Page 6Create job alerts

Job DescriptionSalary: DOE Position: CoMET (Construction Materials Testing) Department Manager Location: Austin, TX Mission/ Position Description Summary The mission of the Department Manager for HVJ South Central Texas M&J, Inc., a leading specialty engineering firm in Texas, is to support the firm within the general policies and guidelines established by the corporation. This includes responsibility for maintaining client relations, human resources, developing business and general operation activities. The Department Manager will perform as the technical lead for the unit and is responsible for the quality of all projects undertaken. The Department Manager will review and/or direct the duties of all staff within the unit. Additional Key Expectations • Coordinate unit staff assignments so that client service requests are met, • Interface with other department managers to obtain additional personnel /equipment when needed, • Develop project proposals, capability statements, etc., • Assist project managers in developing business, attend client interviews, etc., • Ensure Stakeholder Satisfaction, • Track unit expenses to ensure actual work is performed within budget, • Be aware of aged accounts receivables for the unit and assist with any escalation issues., • Train/mentor/coach unit staff in technical and administrative procedures, • Ensure quality assurance is performed as directed in Quality Assurance Manual, • Communicate technical, administrative, and financial information to staff when required., • Prepare grounded monthly forecasts, • Prepare and participate in annual unit budgeting process, • Resolve conflicts and complaints as needed in a fair and equitable manner, • Evaluate performance of unit staff (PAC), • Recommend changes in unit staffing including additions to staff and promotions following company procedures., • Enforce disciplinary action when needed in accordance with Employee Manual Key Criteria/Requirements Bachelor of Science in Civil Engineering with minimum 8 years direct experience in Geotechnical/Construction Materials Engineering and a PE License OR Combination of work experience and education may be considered for the right candidate. Key Competencies • Excellence, • Mutual Respect/Likable, • Integrity, • Care and Listens well, • Resourceful and takes initiative, • Customer Focus, • Performance Management, • Team Builder, • Organization/Planning, • Conflict Management, • Assertiveness

Job DescriptionEverlywell's mission is to transform lives with modern, diagnostics-driven care, and we believe that the future of healthcare is meeting people where they are. Headquartered in Austin, Texas, Everly Health is the parent company to Everlywell, Everly Health Solutions, Everly Diagnostics, PWN Health, and Natalist. We've set a new standard of people-focused, diagnostic-driven care that puts patients at the center of their own health journey. Our infrastructure guides the full testing experience with the support of a national clinician network that's composed of hundreds of physicians, nurses, genetic counselors, PharmDs, and member care specialists. Our solutions make world-class virtual care more attainable with rigorous clinical protocols and best-in-class science to tackle some of the healthcare industry's biggest problems. We are a digital health company pioneering the next generation of biomarker intelligence—combining technology with human insight to deliver personalized, actionable health answers. We transform complex data into life-changing awareness —seamlessly integrating advanced diagnostics, virtual care, and patient engagement to reshape how and where health happens. Over the past decade, Everlywell has delivered close to 1 billion personalized health results, transforming care for 60 million people and powering hundreds of enterprise partners. The Telehealth Network & Operations Manager supports the telehealth clinician network and practice operations at the organization. This individual is responsible for ensuring that contracted providers are supported with the tools and resources needed to remain in compliance and good standing. The department is responsible for recruiting, credentialing, licensing, training, and maintaining the organization’s nationwide network of employed and contracted telehealth practitioners. Additionally, the team oversees patient and provider feedback mechanisms. The Telehealth Network & Operations Manager will play an integral role in collaborating with the broader clinical team, product, operations to ensure the network delivers the highest standards of quality assurance and best in class patient care. What You'll Do: • Maintenance and advancement of the clinician network (physicians, genetic counselors, and registered nurses) to serve Everly’s present and future needs., • Recruitment efforts including identifying candidates, reviews CVs, and interviewing physicians, registered nurse (RN), genetic counselor, and other clinicians., • Identify appropriate avenues for recruitment (e.g., job boards, internal postings, referrals, etc.)., • Create and maintain policies and procedures related to the recruitment and onboarding processes to ensure consistent quality in the recruitment, interview, and onboarding of network providers., • Facilitate credentialing, licensing, and training clinicians on the Everly platform, including management of Credentialing Verification Organization (CVO) vendor relationship to ensure that credentialing files are completed timely and accurately. Ensure candidates are approved by PWNHealth’s credentialing committee prior to extending any offer letters to ensure that all providers meet PWNHealth standards., • Onboarding and training to ensure a seamless process for the onboarding of newly contracted providers and maintain provider satisfaction. Ensure that the provider network is compliant with all applicable training requirements., • Ensure the Network Management team collaborates with clinical, product, and project management teams to develop comprehensive physician and nurse trainings., • Work in conjunction with the broader team to ensure programs are prepared for a successful launch, including clinician staffing, platform setup, and monitoring tools., • Respond to clinician escalations and assists with any provider-related inquiries as needed/required., • Prepare strategic licensure plans and works in conjunction with the Network Management team to identify candidates for additional licensure., • Work with the team to provide guidance as needed/required and act as a liaison between the providers and respective boards (eg- medical boards, nursing boards, etc.)., • Prepare financial analyses to identify areas for licensing expansion to support and anticipate future business needs., • Processes clinician monthly billing and invoicing any other vendor payments., • Responsible for all communications to the physician and nurse network, including clinical protocol updates, issue resolution, licensure reminders, and other areas, as needed., • Ensure our telehealth practice has the appropriate policies and procedures in place for proper functioning and governance, as well as supporting monitoring and QA., • Collaborate with the legal team to ensure compliance with processes, such as contracting guidance, video/phone regulations, and contractor regulations., • Maintain all network records, including employee files and relevant documents to ensure they are up-to-date. Provides documents as needed/requested to any network provider (e.g., employment verification)., • Maintain familiarity and working knowledge of the payor space and complexity involved in contracting and credentialing with payers (e.g., Government, Commercial, & Private payers) & collaborates with Payor Operations to execute payor contracts., • Collaborate cross-functionally to monitor patient experience and follow-up efforts including but not limited to NPS survey, provider feedback, patient testimonials., • Serve as a key resource for network and telehealth related inquiries across the organization., • Facilitate quality assurance of the provider network., • Develop and works to create efficiencies for new and existing processes and procedures., • Develop departmental processes and procedures on all current workflows and works to create efficiencies.Who You Are:, • Bachelor’s Degree from an accredited college or university or equivalent work experience. Master’s degree in healthcare or related field preferred., • 8+ years of professional experience with at least 3 years of healthcare experience., • Working knowledge of healthcare industry standards surrounding clinician credentialing, payor enrollment., • Clinical recruitment and hiring experience required., • Ability to inspire strong execution and promote excellence across teams., • Ability to manage multiple priorities and respond in a timely manner to inquiries., • Ability to execute under accelerated timeframes and quickly adapt to change in priorities., • Excellent interpersonal and communication skills., • Skill in developing, implementing, and administering work processes., • Ability to work under minimum supervision and demonstrate strong initiative., • Strong organizational, time, and project management skills., • Strong attention to detail.

Job Description Assistant General Manager Location: Austin, Texas Salary: $60K - $80K + 10% Bonus Potential Role Summary: We are seeking a dynamic and operationally sharp Assistant General Manager to join the leadership team at our modern, upscale select-service hotel. You will serve as the right hand to the General Manager, playing a vital role in driving operational excellence, fostering a positive team environment, and ensuring an exceptional experience for every guest. This position is ideal for an experienced hospitality leader ready to take the next step in their career, overseeing day-to-day operations and contributing to the property's long-term success. Key Responsibilities As the Assistant General Manager, you will be a key driver of our hotel's performance. Your primary responsibilities will include: • Guest Experience Leadership: Champion a culture of outstanding service, proactively engaging with guests to ensure satisfaction, and skillfully resolving any issues to turn challenges into opportunities for loyalty., • Front Office & Housekeeping Operations: Direct all front office operations to ensure efficiency and accuracy, from check-in to check-out. You will coordinate closely with the Housekeeping department to guarantee room readiness, cleanliness, and brand standard compliance., • Food & Beverage Oversight: Manage the daily operations of our complimentary breakfast, lobby bar, and 24/7 grab-and-go market, including inventory management, cost controls, and ensuring adherence to all health and safety protocols., • Team Leadership & Development: Lead by example to inspire and motivate the team. You will be responsible for staff scheduling, labor management, training, coaching, and performance management to build a high-performing and engaged workforce., • Financial & Revenue Management: Support the General Manager in revenue management strategies, financial reporting, and budgeting. You will monitor key performance indicators, manage operational costs, and oversee night audit processes to ensure financial accuracy., • Operational Excellence: Maintain rigorous compliance with all property standards, safety regulations, and security procedures. You will manage vendor relationships and conduct regular property inspections to uphold our commitment to quality. Qualifications We are looking for a candidate with a proven track record of leadership and a passion for hospitality. • A minimum of 2-4 years of progressive leadership experience in hotel operations, with a preference for roles such as Front Office Manager, Operations Manager, or a similar supervisory position., • Experience within a select-service or focused-service hotel environment is highly preferred., • Strong familiarity with hotel Property Management Systems (PMS)., • Demonstrated knowledge of scheduling and labor management to optimize staffing levels and control costs effectively., • Solid financial acumen with experience in budgeting, forecasting, and analyzing financial reports. Proficiency in Microsoft Excel or Google Sheets is essential., • Working knowledge of alcohol service regulations. ServSafe and/or TIPS certification is a significant plus., • Exceptional communication and conflict resolution skills, with the ability to lead and develop a diverse team., • Must have a flexible schedule and be able to work variable shifts, including nights, weekends, and holidays as required by business needs. How Success is Measured Your performance will be evaluated based on your ability to positively influence key metrics, including: • Guest Satisfaction: Guest Satisfaction Survey (GSS) or Net Promoter Score (NPS) improvements., • Financial Performance: Contribution to RevPAR and ADR growth, and adherence to labor percentage budgets., • Operational Efficiency: Reduction in inventory shrink/waste and strong quality assurance audit scores., • Team Stability: High rates of training completion and a reduction in employee turnover. Join Our Team If you are a people-first leader with a keen eye for operational detail and a drive to create memorable guest experiences, we encourage you to apply. We are excited to find the next key member of our hotel leadership team. For immediate consideration, please send your resume to

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary Are you a dynamic, results-oriented individual with a passion for leading teams and optimizing operational efficiency? Do you thrive in a fast-paced environment and excel at streamlining processes to drive business growth? If so, we invite you to join our team as an Operations Manager atredbox+ Dumpsters of Greater Austin. Benefits/Perks • Competitive Salary, • Performance Based bonus program, • Training As an Operations Manager, you will play a crucial role in overseeing and optimizing our daily operations to achieve operational excellence and exceptional customer service. You will: 1. Team Leadership and Development: • Lead and mentor a team of dedicated operations staff, fostering a culture of collaboration, growth, and accountability., • Set clear performance expectations and provide regular feedback and coaching to drive employee development and enhance productivity. 2. Operational Efficiency: • Streamline and optimize operational processes to enhance efficiency, reduce costs, and improve service delivery., • Analyze operational data and metrics to identify areas for improvement and implement strategic initiatives to enhance overall performance. 3. Resource Management: • Manage resources effectively, including scheduling, equipment allocation, and workforce planning, to meet customer demands while maintaining operational cost-effectiveness. 4. Customer Experience: • Ensure a superior customer experience by implementing best practices in customer service, complaint resolution, and service quality assurance. 5. Compliance and Safety: • Uphold and enforce safety and compliance standards to create a secure work environment for all employees and maintain regulatory compliance. Qualifications: • Bachelor's degree in Business Administration, Operations Management, or a related field., • 5+ years of experience in operations management or a related role within the waste management or logistics industry., • Proven track record of successfully leading and developing high-performing teams., • Strong analytical and problem-solving skills, with a keen eye for process improvement opportunities., • Excellent communication and interpersonal skills., • Management experience: 3 years (Preferred), • CDL Class A or B (Required), • DOT Medical Card (Required), • Driver History Report (MVR Required) What We Offer: • Competitive salary and performance-based bonuses., • Opportunities for career growth and advancement within a rapidly expanding company., • A collaborative and inclusive work environment focused on teamwork and innovation., • The chance to make a meaningful impact in the waste management industry while contributing to a greener, more sustainable future. If you're ready to take on a challenging and rewarding role as an Operations Manager at redbox+ Dumpsters of Greater Austin, apply now to be a part of our dynamic team. Compensation: $85,000.00 per year

Job DescriptionSalary: AboutMirrorWeb MirrorWebis a fast-growing, Manchester-born scale-up with headquarters in Austin, Texas.We'veearned a global reputation for enabling financial firms to manage risk throughcutting-edgedata archiving and supervision solutions. We help organisations meet their compliance needs more efficiently than ever before. Our platform captures,monitorsand stores all digital communications - whetherit'semails, MS Teams conversations, iMessages, or anything else. This helps businessescomply withstrict regulations and avoid costly fines like the $5 billion issued by the SEC in 2023. Our mission is simple: to allow firms to communicate freely and confidently with the knowledge that all messages will bemonitoredand flagged in real-time if noncompliant. Having recently secured significant investment from a U.S.growth equity firm,we'reready for our next phase of rapid expansion in theU.S.market and beyond. The Role The Support Engineer serves as a critical technical resource with two primary responsibilities: monitoring our web crawling operations and delivering exceptional customer support through our service desk and phone coverage. Crawl Monitoring Our reputation depends on delivering high-fidelity, timely web crawls to our customers. The Support Engineer is responsible for: • Active Monitoring: Continuously monitoring all active web crawls to ensure optimal performance, • Launch Management: Ensuring timely initiation of web and social media crawls according to schedule, • Quality Assurance: Maintaining and monitoring hourly checks on completed web crawls, • Issue Resolution: Intervening in problematic crawls through various methods including:, • Adjusting crawl scope and parameters, • Coordinating with Customer Success Management and external customers, • Forcing crawls to completion when necessary, • Providing customer updates via linked tickets for collaborative quality assurance, • Schedule: This responsibility is performed up to three days per week, with weekend coverage provided on a rotating schedule Service Desk & Customer Support Our helpdesk serves as the primary point of contact for all MirrorWeb product-related issues, supporting both internal and external customers. Phone Support Coverage • Availability: Monday through Friday, 8:00 AM to 5:00 PM, • Responsibilities: Handle inbound customer calls, provide real-time technical support, and escalate complex issues appropriately Ticket Management The Support Engineer will follow established procedures for all tickets, including: • End-to-End Ownership: Taking full responsibility for tickets from inception through resolution, • Initial Response: Acknowledging and assigning tickets promptly upon receipt, • Effective Triage: Identifying core issues and determining appropriate resolution paths, • Strategic Escalation: Promptly escalating to relevant teams when needed:, • Second-line support specialists, • Other MirrorWeb technical teams, • Customer Communication:, • Keeping customers informed throughout the resolution process, • Responding promptly to customer questions and updates, • Providing regular status updates within agreed timeframes, • Proactive Management:, • Monitoring open ticket queues, • Following up with other teams for updates when required, • Ensuring Service Level Agreements for first response and updates are consistently met, • Direct Resolution: Resolving tickets that fall within the engineer's technical expertise Technical Skills & Requirements Required Technical Competencies • AWS Services: Proficiency with S3 and EC2, with opportunity for continued learning, • Linux Administration: Ability to:, • Connect to and navigate server environments, • Manage file systems and disk space, • Monitor server performance metrics, • Handle swap management, • Respond effectively to server issues, • SQL Database Skills: Competency with SELECT queries and database lookups, with scope for advancement Preferred Additional Skills • Basic knowledge of Bash scripting, • Familiarity with JavaScript, • Python programming experience Weekend & Bank Holiday Coverage MirrorWeb maintains contractual obligations to perform web crawls 365 days per year, requiring out-of-hours coverage with appropriate compensation. Rotation Schedule Coverage frequency depends on the number of engineers participating in the rotation system. Weekend/Holiday Responsibilities • Monitoring: Review automated monitoring reports and implement necessary remediation, • Intervention: Perform required crawl interventions and adjustments, • Issue Management: Flag complex issues for review during regular business hours via the support desk, • Documentation: Record time spent and activities performed on associated tracking tickets Working Environment This role combines technical expertise with customer service excellence, requiring both independent problem-solving abilities and collaborative communication skills. The position offers opportunities for professional growth in cloud technologies, automation, and customer relationship management. Whats on Offer: • Comprehensive Health Coverage Premium medical, dental, and vision plans to, • keepyouandyourfamilyhealthy., • Life Assurance - Financial peace of mind for you and your loved ones., • 401(k) Retirement Plan - We invest in your future with a 3% non-elective, • contribution,regardlessofyourowncontributions., • Generous Paid Time Off - 20 days PTO, plus a day off on your birthday and paid sick, • leavesoyoucanrechargeandcelebrate., • Enhanced Family Leave - Extra support for lifes most important moments., • Flexible Lifestyle Benefits - $100 monthly Juno allowance to spend on health,, • wellness,learning,orwhatevermattersmosttoyou., • Equity Appreciation Rights (EAR) - Share in our success with an opportunity to, • benefit from the companys growth through our equity incentive program.

Job DescriptionDescription: Job Summary: The Application Specialist will provide hands-on product support and contributing to internal knowledge resources, eventually taking on more technical responsibilities, such as configuring workflows and creating documents. The Application Specialist collaborates with product, QA, and customer success teams, and plays a key role in improving the platform and enhancing the client experience. Over time, the Application Specialist will have the opportunity to deliver client training, troubleshoot complex issues, and assist with full system implementations across multiple environments, eventually becoming a subject matter expert in SoftPro Select and related tools, helping clients optimize their systems and achieve their business goals. Duties/Responsibilities: Software Support (40%) • Address SoftPro Select inquiries and troubleshoot to identify and resolve user-reported issues., • Support Flueid's custom-built tools and automations integrated with SoftPro Select., • Document all tickets in Zendesk clearly, accurately, and with sufficient detail for team handoff or future reference., • Partner with internal teams to escalate and resolve system-level problems., • Design and configure SoftPro Select templates using conditional logic and formula-based field customization., • Scope, design, and configure custom workflows that align with real-world title and escrow processes, streamlining tasks and reducing user friction., • Build and refine automation workflows using SoftPro's built-in tools and scripting capabilities., • Deliver tailored training sessions for users at all technical skill levels., • Translate complex system functionality into clear, actionable instruction that maps to day-to-day tasks., • Lead live webinars aligned to client-specific workflows and recent software updates., • Maintain deep working knowledge of SoftPro Select features, updates, and configuration capabilities., • Stay current on changes to the platform and related tools to ensure accurate support, training, and configuration., • Participate in ongoing professional development, including internal training sessions, vendor-led learning, and peer knowledge-sharing., • Collaborate with product, QA, and customer success teams to translate user feedback into actionable improvements., • Share configuration insights and user behavior trends to inform product planning and quality assurance efforts., • Step into new tasks or cross-functional projects as needed to support growth, collaboration, and continuous improvement., • Other duties and tasks as assigned by manager. Requirements: Required Skills/Requirements: Core Experience • 1-2 years of experience with title production software, with at least 1 year specifically using SoftPro Select., • Hands-on experience configuring or implementing SoftPro Select, including template maintenance, automation workflows, and formula creation., • Familiarity with SPAdmin tools, including user permissions, settings adjustments, and configuration troubleshooting., • Background in title, escrow, or legal operations (e.g., title officer, escrow assistant, paralegal, etc.)., • Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.)., • Strong troubleshooting skills with the ability to prioritize and resolve issues independently., • Ability to interpret and write formulas and code snippets within SoftPro Select is preferred., • Clear, professional written and verbal communication., • High attention to detail with strong organizational and time management skills., • Core hours are Monday-Friday from 8:30 AM to 5:30 PM Mountain Time or Pacific Time (Pacific Time preferred)., • Comfortable working independently and collaboratively in a fast-paced software-driven environment., • Flexible and Adaptable Physical Demands: • Ability to safely and successfully perform the essential functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and or quantitative productivity standards., • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards., • Regularly required to sit; use hands and fingers to grab, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl., • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer., • The employee must occasionally lift and/or move up to 25 pounds., • Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus., • Must be able to talk, listen and speak clearly on the telephone, in video conferencing and in person.

Job Description Hallmark Aviation is seeking a professional Airline Business Manager for a prestigious airline. The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards. Airline Business Manager Summary: • Maximize airline account revenues and profitability; Control the budget for labor costs and allocation, • Ensure that airline account operates according to schedule and service level agreements, • Oversee the long-term analysis of manpower needs, groom potential leaders, • Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system, • Develop and cultivates strong customer relations/retention, • Support, hire, train their airline account team; coordinates between Human Resources, Training and Quality Assurance department to ensure a compliant and pleasant work environment, • Provide hands-on supervision of the staff and delegate workload, • Provide direct customer relations support, • Ensure cross training of staff members and monitor mandatory training, • Administer performance recognition and reward program(s), • Carry out disciplinary action and motivational activities when needed, • Process promotion, demotion and termination paperwork, • Enforce company policies and procedures (including safety, security, and uniform & grooming standards) Preferred Skills and Experience o Proven LEADERSHIP abilities and ORGANIZATIONAL skills o Familiarity with the Aviation industry (or B2B crack): Ticketing experience, passenger service experience o PC basics (Outlook, Microsoft Word, PowerPoint, excel, Adobe PDF, etc.) o Excellent interpersonal, coaching and counseling skills o Self-driven focus on Customer and Client satisfaction o Ability to excel under pressure of meeting extreme deadlines o Able to communicate effectively, both verbally and in writing o Experienced in planning a roster and monitoring work schedules o Able to solve daily problems and make quick decisions within the operation o Able to work varied hours, and flexible to travel if needed. Apply online today! Essential Requirements: PREVIOUS AIRLINE EXPERIENCE At least 18yrs old, with a High School Diploma or G.E.D. English proficient, other languages may be required Basic Math Skills: Adding, Subtracting, Division, and Multiplying Computer Literate Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs Reading & comprehension of reference materials, instructions, policies & procedures Basic Requirements: Valid US work authorization Professional demeanor and exceptional presentation Flexible schedule & availability Background Check, Fingerprinting required Drug Screen required on day of hire Job Location Austin, Texas, United States Position Type Full-Time/Regular Required Training Selected candidates will be required to attend and successfully complete management and airline product training Shift TBD. Must have flexible availability and reliable transportation Schedule [i.e. M/T/W/F/Sun or TBA] To be discussed at time of interview Language English Required Salary/Benefits To be discussed at time of interview Company DescriptionLeading above the wing ground handling company with over 32 years in the BusinessLeading above the wing ground handling company with over 32 years in the Business

Job DescriptionCompany Description Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. From prototype to real-world impact - be part of a global shift by doing work that matters. Job Description As a senior leader within the organisation, this role is accountable for shaping and delivering Endava’s solution strategy and excellence across assigned TMT industry verticals. The successful candidate will play a pivotal role in ensuring our solutions are not only strategically differentiated and commercially viable, but also tightly aligned with evolving client needs and vertical growth plans. You will act as a senior solution director and trusted business partner during major client pursuits—working hands-on with both internal teams and external stakeholders to co-create compelling, deliverable solutions. Your leadership will ensure end-to-end solution integrity, balancing innovation with feasibility and commercial outcomes. This role also champions the repeatability and reusability of successful solution patterns, helping to scale our impact across markets and drive consistent value delivery. You will contribute strategic direction on capability development and service innovation, ensuring Endava remains future-ready and competitive. Collaboration is key, and you’ll work in close partnership with Sales, Delivery, Practices, and Capability leaders to align go-to-market efforts and pursuit strategies. Building strong, trust-based relationships with senior clients is central to the role, enabling you to act as a strategic advisor, reframing complex challenges and driving meaningful transformation. Critical Success Factors Solution Strategy & Capability Defining and evolving strategic offerings, services and reusable IP • Define 3–5 go-to-market solutions per year in line with TMT vertical strategy, • Partner with Practices and Alliances to build future-ready capabilities based on client trends, • Maintain a clear backlog of market-informed solution gaps and opportunities, • Contribute to annual vertical planning and refresh solution themes quarterly Pre-sales & Pursuit Leadership Leading solutioning in major pursuits and ensuring quality, feasibility and commercial value • Lead solution shaping on 5+ strategic pursuits per year, • Coach pursuit teams to build compelling, win-ready solutions, • Ensure all proposals are technically robust, margin-aligned and deliverable, • Drive reuse of IP across proposals to accelerate speed and consistency Client Engagement & Advisory Acting as a strategic advisor and fostering senior relationships • Engage directly with C-level clients during shaping and advisory phases, • Reframe client challenges into solution-led opportunity roadmaps, • Represent Endava in early-stage advisory, discovery or ideation conversations, • Secure 2+ strategic client references or testimonials based on solution work Innovation & Market Relevance Embedding future-facing thinking, AI, and emerging tech into Endava’s solution landscape • Embed AI/automation and emerging tech into 100% of solution designs where relevant, • Identify and scale at least 1 market-making or cross-industry solution annually, • Monitor competitive trends and translate insights into differentiated solution plays, • Run bi-annual solution innovation sprints in collaboration with Practices Internal Alignment & Influence Aligning across Delivery, Sales, Practices and vertical leadership • Actively participate in pursuit reviews, strategic account growth meetings, win/loss analysis and deal assurance, • Provide feedback to Practices and Service Lines on capability maturity and gaps, • Create and maintain alignment artefacts (e.g. solution catalogues, design patterns) Educational Background Bachelor’s degree in a technical, business, or related field. Postgraduate qualifications (e.g. MSc, MBA) or equivalent experience preferred. Previous Experience • 12–15 years+ in solution & enterprise architecture, consulting, delivery, or commercial leadership roles within the TMT (Telco, Media and Technology) industry., • Proven success in shaping and selling large, strategic and complex solutions., • Extensive experience in pre-sales, proposals, and client engagement in a consulting or services context., • Track record of working across sectors with the ability to tailor and scale offerings., • Strong background in working with cross-functional teams across sales, delivery, and capability., • Hands-on leadership during strategic deals and contract structuring., • Prior experience coaching teams on solution excellence, pricing, and storytelling., • Strategic thinking that blends innovation, feasibility, and commercial outcomes., • Advanced pre-sales solutioning capability across both technology and business dimensions., • Strong technical credibility, particularly in digital platforms, AI, automation and cloud., • Effective communicator with excellent influencing and stakeholder engagement skills., • Experience leading advisory or early discovery conversations with senior clients., • Familiarity with delivery models and service-based commercial constructs., • Skilled at identifying repeatable patterns and scaling offerings across clients., • Deep understanding of industry challenges and how to position Endava as a trusted partner., • Champion of solution excellence culture, reusable IP, and pursuit discipline., • Travel is an integral part of a this role and the individual will need to travel locally, within country, and internationally as needed to perform the role (they should have a valid passport/driving license and be prepared to travel during working hours as needed by the company)., • Work-related tradeshows or live events may require the individual to occasionally lift 25 pounds. Additional Information Discover some of the global benefits that empower our people to become the best version of themselves: • Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;, • Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;, • Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;, • Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;, • Health: Global internal wellbeing programme, access to wellbeing apps;, • Participation in both internal meetings and external meetings via video calls, as necessary., • Ability to go into corporate or client offices to work onsite, as necessary., • Prolonged periods of remaining stationary at a desk and working on a computer, as necessary., • Ability to bend, kneel, crouch, and reach overhead, as necessary., • Hand-eye coordination necessary to operate computers and various pieces of office equipment, as necessary., • Vision abilities including close vision, toleration of fluorescent lighting, and adjusting focus, as necessary., • For positions that require business travel and/or event attendance, ability to lift 25 lbs, as necessary. USA Benefits (Full time roles only, does not apply to contractor positions) • Robust healthcare and benefits including Medical, Dental, vision, Disability coverage, and various other benefit options, • Flexible Spending Accounts (Medical, Transit, and Dependent Care), • Employer Paid Life Insurance and AD&D Coverages, • Health Savings account paired with our low-cost High Deductible Medical Plan