Operations Coordinator (Succession Opportunity)
hace 10 días
Lake Forest
Job Description A long-term career opportunity for an organized, dependable professional who wants to grow into a key operations role within an established technology services company. About the Opportunity Orange County Computer is a service-focused IT solutions provider built around long-term client relationships, responsiveness, and dependable support. Our clients rely on us not only to solve technical problems, but also to communicate clearly, follow through, anticipate their needs, and help keep their businesses running smoothly. We believe excellent IT support starts with excellent service. Every member of our team, technical or administrative, plays an important role in the client experience. This Operations Coordinator position sits at the center of our day-to-day service delivery by coordinating our technical team, managing the flow of service requests, communicating with clients, supporting billing and administrative operations, and helping ensure that we consistently deliver the level of service our clients expect. This position is designed as a long-term succession opportunity. The selected candidate will work closely with senior operations leadership, receive direct training in our systems and procedures, and gradually assume greater responsibility over the next several years. Our goal is a thoughtful, well-planned transition that preserves continuity for our clients, employees, and business operations. The Organizational Heartbeat of the Team We are looking for someone who naturally becomes the organizational heartbeat of a team. You notice when something has been overlooked, remember the details others forget, check that commitments have been followed through, and make sure both clients and coworkers have what they need. You genuinely enjoy taking care of people, but you are also comfortable following up, asking questions, reminding others of commitments, and holding team members accountable when something needs to get done. If you are the person in your workplace who naturally keeps everyone organized, remembers what needs to happen next, checks that people have followed through, and takes personal pride in making sure clients and coworkers are taken care of, you may be exactly who we are looking for. What You Will Do • Monitor, prioritize, assign, and follow up on service tickets in ConnectWise Manage., • Coordinate technician schedules, remote support appointments, onsite visits, software updates, and project-related activities., • Review ticket boards throughout the day to identify new requests, stalled work, incomplete updates, and items requiring escalation., • Communicate professionally with clients by phone and email regarding scheduling, service status, approvals, and follow-up., • Create, update, and track service tickets while maintaining accurate notes and documentation., • Confirm that scheduled work has been completed and proactively address issues before they become client complaints., • Assist with estimates, invoices, recurring billing, payment processing, deposits, and account maintenance in QuickBooks and related systems., • Help administer client agreements, recurring services, software licenses, renewals, user counts, and vendor billing reconciliations., • Coordinate purchasing, returns, repair parts, office supplies, inventory, mail, and other day-to-day operational needs., • Maintain organized client, vendor, billing, and operational records., • Prepare recurring operational reports and follow-up lists for management., • Help improve internal procedures, documentation, accountability, and workflow efficiency., • Provide front-office coverage and assist clients visiting the office for equipment drop-off or pickup., • Learn additional operational responsibilities through structured cross-training and progressively take ownership of key functions. What We Are Looking For • At least 3 years of experience in operations coordination, office management, service dispatch, administrative support, customer service, billing, or a similar position., • Exceptional organization, accuracy, and attention to detail., • Strong follow-through and the ability to keep tasks moving without repeated reminders., • Professional written and verbal communication skills., • Ability to manage competing priorities and shift direction calmly when urgent client or technical issues arise., • Comfort communicating expectations, requesting updates, and following up with team members., • Ability to work independently while also collaborating closely with management and technical staff., • Sound judgment, discretion, reliability, and respect for confidential business and client information., • Proficiency with Microsoft 365, including Outlook, Word, and Excel., • A genuine interest in learning the operational side of a technology services business and growing with the company long term., • Strong client-service instincts and a genuine desire to help people., • A natural tendency to take ownership, keep people informed, follow up consistently, and make sure nothing falls through the cracks. Preferred Experience • ConnectWise Manage or another professional services automation or ticketing platform., • QuickBooks Online or QuickBooks Desktop., • Managed service provider (MSP), IT services, technical support, field service, or professional services environment., • Recurring billing, accounts receivable, purchasing, vendor management, or software licensing administration., • Creating procedures, checklists, reports, or other operational documentation. What Success Looks Like • Service requests are acknowledged, scheduled, updated, and followed through consistently., • Clients receive timely, professional communication and are not left wondering about the status of their requests., • Technicians have clear schedules, priorities, documentation, and administrative support., • Billing, renewals, agreements, and recurring services are accurate and handled on time., • Management can rely on you to identify issues, take ownership, and close the loop., • Over time, you develop the knowledge and confidence to assume broader responsibility for company operations. Why Join Orange County Computer? This is an opportunity to build a meaningful long-term position rather than remain in a narrowly defined administrative role. You will receive hands-on training, learn how the company operates, and have the opportunity to become a trusted operational leader as your knowledge and responsibilities grow. • Direct mentorship and structured knowledge transfer from experienced operations leadership., • A stable, established technology services company serving local businesses., • Varied work with meaningful responsibility and visible impact., • An opportunity to grow into a senior operations position through demonstrated performance and increasing ownership., • A collaborative, client-focused environment where reliability and initiative are valued., • Position Details Location: Lake Forest, California - on-site position Employment type: Full-time Schedule: Monday through Friday, during normal business hours Benefits: Medical, Dental, Vision, Life, Retirement Plan, Sick, PTO, holidays, health insurance, How to Apply Please submit your resume along with a brief explanation of why this position interests you and how your experience has prepared you to coordinate people, priorities, and operational details in a fast-paced service environment. Orange County Computer, Inc. is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs. \nCompany Description Why Work at Orange County Computer? At Orange County Computer, you won't be just another engineer in a large IT department. We're a small, established MSP where your work is visible, your ideas matter, and your contribution makes a difference. Work across Azure, AVD, Intune, Microsoft 365, security, and networking Continue building your skills through Microsoft training and certification opportunities Work directly with clients and become a trusted technical resource Enjoy the variety of a hands-on MSP environment Join a collaborative team that values ownership, initiative, and reliability Build your career with a company that has been serving Southern California businesses since 1998. If you're looking for interesting technical work, continued learning, and a place where the work you do matters, we'd like to meet you. Why Work at Orange County Computer?\n\nAt Orange County Computer, you won't be just another engineer in a large IT department. We're a small, established MSP where your work is visible, your ideas matter, and your contribution makes a difference.\n\nWork across Azure, AVD, Intune, Microsoft 365, security, and networking\nContinue building your skills through Microsoft training and certification opportunities\nWork directly with clients and become a trusted technical resource\nEnjoy the variety of a hands-on MSP environment\nJoin a collaborative team that values ownership, initiative, and reliability\nBuild your career with a company that has been serving Southern California businesses since 1998.\n\nIf you're looking for interesting technical work, continued learning, and a place where the work you do matters, we'd like to meet you.