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Customer Service / Remote] - Anywhere in U.Up to $69K per year / Free healthcare / 401k match / PTO - As a Customer Support Specialist at Snappy, you will: Manage a high volume of chat and email support inquiries with empathy, clarity, and speed; Host live Zoom and phone sessions for platform walkth

Customer Service / Remote] - Anywhere in U.Up to $80K per year / Benefits - As a Customer Support Specialist at Runway, you will: Provide exceptional customer service through various communication channels such as phone, email, and live chat; Respond promptly and professionally to customer inquiries

Customer Service / Remote] - Anywhere in U.Training provided - As a Customer Care Rep at Skygen, you will: Service our Dental and Vision inbound callers with information regarding their eligibility, benefit coverage, authorizations, claims, and locating a provider in their area; Ensure all calls are

Customer Service / Remote] - Anywhere in U.Up to $21 per hour / Medical, dental & vision / 401k match / PTO - As a Customer Relations Specialist at GN ReSound, you will: Handle consumer inquiries via phone and email regarding manufacturer policies and product information; Direct consumers to Hearing

Remote Position(s) available (work from home).

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Excellent customer care and focus; ability to assess customers' needs and prov

Previous customer service and sales experience is a plus. Remote work optional and available.

What we desire in a candidate: self-motivation, proven leadership abilities, a customer service attitude, integrity, a desire for professional development and growth, a willingness to learn, and exceptional people skills. Sales involved only if the customer desires to opt in for additional benefits.

Job DescriptionThis is an in-office (not remote) position in our Westlake Village, CA facility. The schedule is Mon-Fri (no nights, and no weekends). We are a growing pet nutrition company looking for a full-time Outbound Customer Service Representative to join our Direct-to-Consumer team. We provide training so whether you are experienced or new to the workforce, you can succeed with us! Our ideal candidate is looking for a long-term stable position, is technically savvy, loves animals, and has an interest in health and wellness or nutrition. In this role, you will make outbound calls to existing customers, ABSOLUTELY NO COLD CALLING. Your primary focus will be calling to get updated information for existing customers to ensure they continue ordering with us. There will also be potential to learn to upsell, and cross-sell from our product portfolio, with a potential career path to Customer Service Representative and/or Account Executive. Duties/Responsibilities • Communicate via outbound phone calls, as well as email., • Follow approved scripts on outbound calls to ensure proper expectations have been set and all compliance needs have been met., • Use provided rebuttals to overcome objections., • Address customer questions and concerns regarding their order while also managing account information.Required Skills/Abilities, • Excellent communication and interpersonal skills with a friendly and confident phone manner., • Ability to quickly learn about our products and services and efficiently communicate their features and benefits to customers., • Computer literate and willingness to learn., • Bilingual a plus.Salary: $16.90 per hour plus bonus. Monday-Friday in office position. Full Time preferred.

Job DescriptionDescription: ABOUT US Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference. OUR VALUES • Driven by service, • An inherent passion for travel, • Commitment to our customers and to our people The Passenger Services Advisor provides expert level customer service to guests and travel advisors, via email, chat and phone for Uniworld Boutique River Cruises. Our vision is to deliver sales and service excellence, befitting of our luxury market, through confident and knowledgeable agents who are adept at one-contact resolution. KEY RESPONSIBILITIES • Responds to guest and travel advisor inquiries by email, chat and phone., • Provides thorough, concise responses in alignment with our luxury brand., • Anticipates future issues by quality checking bookings for missing transfers, required visas, and missing PIFs among other things., • Suggests add-ons to enhance the cruise experience, such as extensions and Masterpiece Collection tours., • Works independently utilizing information from internal and external resources., • Collaborates with data analysis teams to leverage feedback to drive improvements., • Provides thorough and appropriate responses within the expected response times., • Utilizes appropriate resources for researching and reporting., • Service Orientation: Strives to deliver exceptional service with empathy, responsiveness, and a solutions-focused approach., • Attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures., • 1+ years call center experience in a reservations or administrative role, or similar customer service experience., • Strong ability to communicate effectively in writing., • Strong drive to provide outstanding customer service., • Ability to locate and analyze information from a variety of sources.

Job Description Manager of Operations- Level Funded Quoting Remote Overview of Responsibilities The Manager of Operations-Level Funded Quoting is responsible for leading the Level-Funded quoting function within the Level-Funded Center of Excellence. This role ensures accurate, timely, and compliant delivery of Level-Funded quotes across multiple carriers and markets while maintaining high standards of quality, consistency, and service. The Manager provides day-to-day leadership to Level-Funded Quoters, drives standardization of quoting practices, and partners closely with Workforce Analyst, Sales, Underwriting, and Carrier partners to ensure efficient throughput and exceptional client outcomes. Quoting Leadership & Execution • Lead, coach, and develop a team of Level-Funded Quoters responsible for end-to-end quoting execution., • Ensure quotes are accurate, complete, and aligned with carrier underwriting guidelines and market requirements., • Establish clear expectations for quality, turnaround time, and documentation standards., • Monitor individual and team performance against service level expectations., • Serve as an escalation point for complex or high-risk quoting scenarios. Operational & Stakeholder Partnership • Partner closely with the Workforce Analyst to manage inventory flow, prioritization, and capacity planning., • Collaborate with Sales, to align quoting strategy with client objectives., • Act as a liaison between quoting teams and carrier partners to resolve issues and clarify requirements., • Communicate quoting trends, risks, and capacity constraints to leadership., • Support cross-functional initiatives tied to process improvement and standardization. Case Review, Quality Control & Escalations • Review complex or non-standard quotes for accuracy, competitiveness, and compliance., • Identify recurring errors, gaps, or inefficiencies and implement corrective actions., • Manage escalations related to quoting delays, carrier feedback, or underwriting outcomes., • Ensure proper documentation and audit readiness across all quoted cases., • Use quality insights to inform training and coaching priorities. Market & Product Knowledge • Maintain deep expertise in Level-Funded products, carrier offerings, and underwriting methodologies., • Stay current on market conditions, carrier appetite, pricing trends, and regulatory requirements., • Guide the team in selecting appropriate carriers and structuring competitive quoting strategies., • Translate market intelligence into actionable guidance for Sales and Account teams. Leadership Qualities • Proven people leader with the ability to motivate, coach, and develop technical talent., • Comfortable making decisions in complex and fast-paced environments., • Balances speed, accuracy, and risk in operational decision-making., • Builds trust and credibility across teams through consistency and expertise., • Leads with accountability, clarity, and a continuous improvement mindset., • Maintains composure and effectiveness when managing escalations and deadlines. Additional Skills & Requirements • High school diploma or equivalent required., • Prior leadership experience in group benefits quoting, underwriting, or specialty insurance operations., • Strong knowledge of Level-Funded, self-funded, or alternative funding arrangements., • Experience managing quoting workflows across multiple carriers and markets., • Proficiency with CRM and quoting systems, preferably Salesforce., • Excellent communication and stakeholder management skills., • Strong analytical and problem-solving abilities., • Relevant coursework or certifications in business, operations or insurance preferred., • 3-5+ years of experience in employee benefits, health insurance, or 5+ years in a related area within the insurance industry ideally in quoting, underwriting or service delivery functions., • 3-5+ years in operations with proven experience leading teams or overseeing day-to-day activities., • Proven experience managing team operations and client-facing service delivery., • Working knowledge of workforce planning and resource allocation to meet performance standards and support departmental objectives., • Prior experience managing on-site, remote, seasonal and external vendor staff preferred., • Strong organizational and critical thinking skills to manage team priorities, resolve moderately complex issues and ensure operational continuity., • Communicates effectively across functions and provides coaching to support team performance and collaboration., • Demonstrated ability to lead and deliver multiple customer-focused projects while balancing cost, timelines and resource constraints. Experience managing cross-functional input and maintaining service quality throughout project execution., • Proven ability to foster employee engagement and support development through regular feedback, performance management and team-building efforts. Experience creating action plans improving employee engagement and individual development plans aligned with role expectations., • Proficient in the use of CRM, automation tools and business intelligence (BI) dashboards to monitor team performance and drive operational efficiency. Experience using system data to track KPIs, manage workflows and support continuous improvement efforts., • Experience scaling or operating within a Center of Excellence model preferred. Compensation • Annual Salary Range*: $25,000- $175,00 per year., • Actual compensation may vary from posting based on work experience, education, and/or skill level., • The hourly or salary range is the range Warner Pacific in good faith believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law., • We offer a range of market-competitive benefits that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short- and long-term disability benefits, 401(k) + match, and life insurance., • As an organization that values diversity of backgrounds, experiences, thoughts, and education levels, we know that an amazing candidate may not have all the qualifications that are listed above. Warner does not want to miss out on excellent candidates. If you believe you would be able to leverage your skills and strengths to meet our “Duties & Responsibilities” section, please apply! We look forward to hearing from you!

Job Description IT Technician Full-Time | Hybrid (Remote + Onsite Dispatches) About ITS ITS is a leading Managed Services Provider delivering world-class IT and Telecommunications support to small and midsize businesses across Central and Southern California. With more than 30 years of proven success, we combine enterprise-level expertise with white-glove service to simplify, secure, and elevate our clients’ technology operations. Our team is dynamic, collaborative, and driven — united by a commitment to excellence and continuous improvement as we grow into our next chapter. Job Summary We’re seeking a responsive, customer-focused IT Technician (Tier I) to join our fast-paced support team. In this role, you’ll be the first point of contact for client issues, delivering quick technical solutions, assisting with onboarding and deployments, and ensuring an exceptional client experience. If you enjoy problem-solving, learning new technologies, and helping people, this is an excellent opportunity to grow your IT career. What You’ll Do • Serve as the initial point of contact for client support requests via phone, email, and ticketing system., • Troubleshoot and resolve Tier I issues, including workstations, software, printers, network connectivity, VoIP devices, and end-user applications., • Provide configuration, maintenance, and support for computers, peripherals, routers, switches, and network-related hardware., • Support implementation and programming of client IP and IP PBX systems, including phones and feature configurations., • Assist in onboarding new clients or users, including workstation setup, account provisioning, and equipment configuration., • Document work performed, solutions implemented, and hardware/software changes., • Communicate clearly with clients regarding status updates, timelines, and next steps., • Collaborate with internal teams to escalate more complex issues appropriately., • Deliver an exceptional customer experience by maintaining professionalism, accuracy, responsiveness, and follow-through., • Strong troubleshooting skills and a customer-first mindset., • Ability to explain technical concepts to non-technical users clearly and professionally., • Solid understanding of basic networking, Windows operating systems, common business applications, and workstation setup., • Hands-on knowledge of hardware configuration, software installation, and peripheral support., • Excellent communication, time management, and documentation abilities., • Ability to work independently, adapt quickly, and remain calm under pressure., • Valid driver’s license and reliable transportation for onsite visits., • Currently pursuing or holding one or more of the following is a plus: CompTIA A+, Network+, Microsoft certifications, or equivalent experience., • Bonus: familiarity with ConnectWise PSA, Automate, BrightGauge, and IT Glue., • Hybrid schedule: primarily work-from-home with scheduled office time., • Onsite dispatches: up to 10% travel to client locations., • Medical, Dental, and Vision insurance, • 401(k) with company match, • Paid holidays, • Paid Vacation and sick time, • Company Vehicle or Mileage reimbursement for onsite dispatches, • Company-provided home workstation (laptop, docking station, monitors, phone) At ITS, you’re more than a technician — you’re part of a team that values collaboration, innovation, and long-term relationships. We take pride in delivering white-glove service and creating an environment where people are supported, appreciated, and empowered to grow. You’ll work with passionate professionals, cutting-edge tools, and leadership that invests in your success. Equal Opportunity Employer ITS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Company DescriptionCompany Overview ITS – Integrated Telemanagement Services, Inc. is an IT and Telecom managed-services and consulting company focused on small to midsize companies throughout Central and Southern California. Our processes, products and white-glove services make managing IT and Telecom better for businesses by simplifying and improving their technology operations, so they can focus on their business.Company Overview\r\n\r\nITS – Integrated Telemanagement Services, Inc. is an IT and Telecom managed-services and consulting company focused on small to midsize companies throughout Central and Southern California. Our processes, products and white-glove services make managing IT and Telecom better for businesses by simplifying and improving their technology operations, so they can focus on their business.

Job Description Looking for an individual with a P&C license or wanting to get licensed. Insurance experience not necessary, this is an opportunity to learn customer service and sales for a full-service agency. Remote work hours possible. Company DescriptionSmall, family run insurance agency. We offer all lines of insurance.Small, family run insurance agency. We offer all lines of insurance.

Job Description LOCATION: Remote - Licensed in CA PAY RANGE: $85,000 - $190,000 QUALIFICATIONS: • Highly motivated, results driven, high energy and a sense of urgency, • Strong attention to detail, with commitment to outstanding customer service, • Excellent written and verbal communication skills, • Ability to juggle multiple tasks efficiently with little supervision, • Competitive salary range between $85,000 - $180,000, • Flexible work from home ability, • Work/Life Balance, • Employer sponsored Medical and Vision coverage for the employees, • Employer sponsored Life, ADD&D, Short Term Disability and Long Term Disability, • Voluntary dental and additional life coverage, • Flexible Spending Plan to include Dependent Care and Health Care plans, • Ancillary benefits such as Accident and Critical Illness offered, • 401(k) plan with employer contribution

Job DescriptionDuties: Under the supervision of the Supervisor, Domestic Operations, support the overall objectives of Joni and Friends’ Global Operations department. Perform duties and responsibilities including, but not limited to: • Supply Chain Division, • Cross-train to learn, understand, and develop competency in the three Supply Chain coordination areas: wheelchair collection, wheelchair restoration, and transport logistics, • Cultivate great working relationships internally and externally (domestic and international) by providing excellent communication, customer service, and quality control for all Supply Chain processes and tasks, • Collection and Restoration, • Prepare and process weekly and month-end reporting, • Assist in delivery of pictures and stories of wheelchair recipients to Restoration Centers to encourage program workers, • Coordinate allocation of resource materials for Wheels for the World (WFTW) Outreaches, Restoration Centers, and Wheelchair Collection Volunteers, • Support all aspects of new wheelchair procurement (sourcing, invoice processing, and shipment tracking), • Support regular communication with Restoration Center and collection stakeholders, • Transport Logistics:, • Update project management tools with all pertinent transport details to prepare and maintain the wheelchair shipment schedule, • Support the commencement and tracking of domestic and international shipments of wheelchairs and other equipment, obtaining regular status updates for the Supply Chain team, • Disseminate accurate and timely documentation necessary for expediting domestic and international shipping, • Ensure timely processing of all project shipment verification reports, • Systems and Processes:, • Provide input for system and process change, development, and maintenance to increase efficiency and accuracy in Supply Chain services, • Monitor financial advances and consolidate receipts to prepare expenditure reconciliations and reimbursements, • Other duties and projects as assigned by supervisor to support department and organizational needsQualifications:, • Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith, • Desire to serve in a growing and dynamic Christian service ministry, • Associate Degree, equivalent work experience, or supply chain or logistics certification, • Two to three years of comparable process coordination experience, • Able to support and integrate with other departments, • Must be a self-starter, flexible and able to multi-task, • Takes initiative to seek other work when assigned tasks are complete, • Uses good judgment in working with and for a diverse group of volunteers, • Demonstrates effective and diplomatic written and verbal communication skills, • Maintain a sense of tidiness and orderliness in the workplace, • Basic accounting knowledge, • Ability to manage workload to meet deadlines, • Some travel may be required to audit Supply Chain program activity, • Ability to learn new applications quickly, • Experience using CRM software like Salesforce is preferred, • Strong general computer skills are necessary along with a competent, working knowledge of Windows, Microsoft Excel, Microsoft Word, Microsoft Outlook, and the Internet Work is performed in a professional office setting with occasional movement throughout the facility. The environment is typically quiet to moderate in noise level, with standard lighting and temperature conditions. Employees are expected to maintain safety and ergonomic awareness while performing all tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Compensation is $22.00-$24.00 per hour. This is a hybrid position, in office Monday, Tuesday, and Thursday, remote Wednesday and Friday. Prior to applying for any position with Joni and Friends, all applicants must review our Statement of Faith and Mission Statement (below). MINISTRY LIFE: Joni and Friends desire is to glorify God in the way we conduct ourselves, and in the work we do. Employment at Joni and Friends is not just a job but a calling from God to serve and share the gospel with people living with disabilities. We desire to see the local church become a place of belonging for every family living with disabilities. We want every employee to excel in their walk with Christ and at their job. We purposely create a ministry-wide prayer life environment and offer leadership, and general training to help employees “Lead like Jesus*” and perform their work with excellence. CHRISTIAN DISABILITY MINISTRY ENGAGEMENT: Every employee at Joni and Friends, regardless of their specific role is expected to grow and develop as a Christian Disability Ministry Leader (CDML). This implies a continuous journey of learning and involvement, where employees engage not only in Joni and Friends’ programs but also extend their ministry efforts to their local Christ-honoring churches. This core competency includes: Active Participation – Actively participate in ministry, both within the organization and their local Christ-honoring churches (if possible and to what degree they are able), advocating for participation of people with disabilities Continuous Growth – Besides Lead Like Jesus and Beyond Suffering trainings, continue to develop in the realm of disability ministry Culture of Belonging Approach – Encourage a culture of belonging ensuring that the needs of the disability community are addressed with grace and understanding Integration of Faith and Work – Ensure that Christian values are a driving force in all aspects of work Below outlines the Biblical Commission, Vision, Mission, and Values of Joni and Friends which employees are required to believe and uphold. BIBLICAL COMMISSION: “Go out quickly in the streets and alleys of the town and bring in the poor, the crippled, the blind and the lame…go out to the roads and country lanes and compel them to come in, so that my house will be full.” Luke 14:21-23 (NIV) VISION: “A world where every person with a disability finds hope, dignity, and their place in the body of Christ.” MISSION: “To glorify God as we communicate the Gospel and mobilize the global church to evangelize, disciple and serve people living with disability.” VALUES: • Honor God in everything we do, • Build relationships based on trust and respect, • Maintain integrity and excellence in programs and services, • Practice responsible stewardship, • Lead Like Jesus is a course of study provided to all employees and is based on the book written by Ken Blanchard and Phil Hodges of the same name. The Lead Like Jesus course is the model which governs our ministry culture and contributes significantly to Joni and Friends maintaining its certification as a “Best Christian Workplace” according to surveys by the Best Christian Workplace Institute (BCWI). Powered by JazzHR OTrfBVVkTk

Job DescriptionSalary: $23.00-$26.00 Who We Are We are a rapidly growing technology company specializing in point-of-sale payment processing and delivery integrations for locally owned brick-and-mortar stores. Our mission is to accelerate the transition from traditional electronic cash registers to powerful new point-of-sale products. Our highly specialized systems address the specific pain points identified through over a decade of working with neighborhood stores, markets, and restaurants. With an unrivaled dedication to delivering superior tools that are easy to use and a technical team providing industry-leading support, our systems open the door to the next level of success for our clients. About the Opportunity We are looking for a detail oriented and customer-focused Sales Assistant to join our team at POS360. As a Sales Assistant you will be responsible for delivering exceptional customer service to our clients, addressing their inquiries and concerns promptly and professionally. Working under the supervision of the Sales Manager, you will receive comprehensive training to handle various tasks related to client technical support and product knowledge. What You'll Do • Manage sales leads board, respond within 1 business day to schedule demo. Continue follow up via phone or email until prospect is scheduled for demo on calendar., • Schedule demos with prospects, add to calendar with relevant contact information including prospects name, phone number, name and address of store, any additional information gathered on call (ex. current system being used, number and type of locations). If remote/video demo, confirm with client and include type and links if needed (ex. Zoom or Facetime, Whatsapp), • Coordinate demo schedule with systems administration team to ensure experience center is ready and functioning at standard, • Prepare client prospect briefs ahead of demo including relevant information such as name, phone number, location name and address, current system being used, referral source (ex. Instagram lead, referral from existing client, etc.), printed and provided to Sales Manager, • Make outgoing calls to convert potential existing clients not on POS to schedule demos, • Manage Sales Manager calendar, • Manage Sales Manager travel schedule, book travel including flights and hotels, gather expenses post trip for submission to Accounting., • Greet and welcome onsite prospects, prep for introduction to Sales Manager, • Post relevant notes in Slack/Salesforce to track progress of lead through sales cycle, • Ensure prospects converting to clients through appropriate process with Onboarding and Client Success Qualifications and Requirements • Education Requirement: High School Diploma . 2+ years of experience in sales., • Strong written and verbal communication skills, with the ability to effectively communicate with clients and internal teams., • Strong analytical skills with the ability to interpret data and make informed decisions., • Excellent problem-solving and critical thinking skills., • Proficiency in Microsoft Office and CRM software. SalesForce experience preferred., • Ability to work independently and as part of a team., • Ability to navigate language barriers., • Bi-lingual Candidates are encouraged to apply If you meet the requirements of this position and are passionate about delivering exceptional customer service, we encourage you to apply. We offer a competitive salary and benefits package, including health, dental, and vision insurance, paid time off, and 401(k) plan. This is a in person/full-time position in our Westlake Village, CA office. Please note that POS360 is a drug-free workplace and all candidates are required to undergo a pre-employment drug screening before being fully employed. This policy is in place to ensure the safety and health of all employees. POS360, Inc. is an Equal Opportunity Employer Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Employee assistance program, • Flexible spending account, • Health insurance, • Health savings account, • Life insurance, • Paid time off, • Professional development assistance, • Vision insurance

Job DescriptionDescription: ABOUT US Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference. OUR VALUES • Driven by service, • An inherent passion for travel, • Commitment to our customers and to our people, • Commitment to social responsibility and our 5-year sustainability strategy POSITION SUMMARY As Senior Commercial Finance Business Partner for Uniworld, you will work at the heart of decision-making — partnering directly with senior business leaders across our global brands to drive growth, optimize performance, and support Uniworld's transformation journey. You will play a critical role in delivering insight, challenging the status quo, and turning data into strategic action that improves profitability, ROI, and customer impact. This is a high-impact role within a dynamic, PE-backed organization undergoing ambitious growth and transformation. KEY RESPONSIBILITIES Business Partnering & Strategic Insight: • Partner with cross-functional leaders to analyze business and customer data, provide financial insights, and shape strategic and tactical plans that enhance performance., • Lead on trading performance analysis and reporting including revenue, margins, and overheads. Prepare weekly and monthly performance updates with insightful commentary and commercial recommendations in partnership with the business., • Lead the annual budgeting and rolling reforecast process, cadence and reporting with the business and Group., • Provide level of challenge, analysis, and scenario planning to optimize resource allocation., • Prepare and analyze performance against plans and provide insightful commentary and visibility both internally at UW and for Group., • Set up and continuous enhancement of standard set of reporting suite to track and report on business performance., • Delivery of financial and strategic insight that leads to measurable commercial improvement, • ROI uplift on marketing and campaign investment, • ROI uplift on strategic initiatives investment, • Accuracy and clarity of forecasts and business plans, • Effective engagement with key stakeholder KEY INDIVIDUAL TRAITS • Curiosity: Driven by lifelong learning, actively seeks new knowledge, skills, and perspectives to enhance performance and personal growth. Embraces continuous learning as a core value., • Collaborative: Builds strong relationships and works cross-functionally with a consultative, co-creative approach to influence and align others in a fast-paced environment., • Proven background in FP&A and commercial finance, ideally in fast-paced or digital-first environment, • Exceptional financial modelling and analytical capability with keen attention to detail, • Excellent communication and stakeholder engagement skills, • Commercial curiosity and strategic problem-solving, able to challenge constructively and influence decision-makers, • High adaptability and resilience in evolving, fast-paced setting, • Track record of shaping business strategy and delivering measurable performance improvement, • Experience working across marketing, e-commerce, direct-to-consumer models, • Experience navigating change and transformation environments, • International experience and comfort working across different markets and business models, • Exposure to cruise, travel, hospitality, or leisure sectors a plus TRAVEL & OTHER REQUIREMENTS

Job Description At Cydcor, we’re committed to delivering exceptional experiences for our clients and customers. As a Sales Quality & Customer Support Specialist, you’ll play a vital role in improving customer outcomes, identifying quality trends, and helping our field sales teams deliver on Cydcor’s standards of excellence. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about driving both customer satisfaction and team performance. What You’ll Do • Support customer success by identifying, tracking, and resolving service concerns within established timeframes, • Partner with sales offices to understand customer feedback and drive improvements in processes and training, • Analyze data and reporting to spot emerging trends and recommend proactive solutions, • Collaborate across internal teams to share insights, update procedures, and implement best practices, • Contribute to continuous improvement by reviewing existing policies and recommending updates, • Provide coaching and support to field teams related to quality expectations and client standards, • Build strong relationships with internal stakeholders, clients, and sales teams to ensure a consistent, high-quality customer experience What You Bring • 2-3 years of experience in customer service, sales, client success, or similar fast-paced environments, • Strong organizational and communication skills with the ability to prioritize tasks and meet deadlines, • A proactive, self-starting mindset with a passion for improving processes and outcomes, • Customer-first attitude with empathy and quick thinking under pressure, • Ability to influence others without direct authority and work effectively across teams, • Demonstrated integrity, professionalism, and discretion Preferred Qualifications • Experience with Microsoft Office (Excel, Word, Outlook), • Familiarity with Salesforce or CRM systems, • Exposure to quality reporting or AI tools like ChatGPT, • Experience measuring performance outcomes and contributing to process improvements Benefits Why You’ll Love Working Here • Base pay starts at $26/hour + bonus opportunity, • Medical, Dental, and Vision insurance, • 401(k) with company match, • Optional remote work on Fridays (subject to change), • Collaborative, team-driven culture with opportunities to learn and grow About Cydcor Cydcor is a leader in outsourced sales, partnering with Fortune 500 and emerging companies to drive customer acquisition and growth. Recognized for our sales expertise and results, Cydcor is known for its strong values, team culture, and people-first approach. Cydcor will consider qualified candidates with criminal histories in a manner consistent with the law. This job description includes a summary of essential job functions and does not restrict management’s right to assign other duties and responsibilities as required.

Job Description At Cydcor, we’re committed to delivering exceptional experiences for our clients and customers. As a Customer Resolutions and Sales Quality Specialist, you’ll play a vital role in improving customer outcomes, identifying quality trends, and helping our field sales teams deliver on Cydcor’s standards of excellence. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about driving both customer satisfaction and team performance. What You’ll Do • Support customer success by identifying, tracking, and resolving service concerns within established timeframes, • Partner with sales offices to understand customer feedback and drive improvements in processes and training, • Analyze data and reporting to spot emerging trends and recommend proactive solutions, • Collaborate across internal teams to share insights, update procedures, and implement best practices, • Contribute to continuous improvement by reviewing existing policies and recommending updates, • Provide coaching and support to field teams related to quality expectations and client standards, • Build strong relationships with internal stakeholders, clients, and sales teams to ensure a consistent, high-quality customer experience What You Bring • 2-3 years of experience in customer service, sales, client success, or similar fast-paced environments, • Strong organizational and communication skills with the ability to prioritize tasks and meet deadlines, • A proactive, self-starting mindset with a passion for improving processes and outcomes, • Customer-first attitude with empathy and quick thinking under pressure, • Ability to influence others without direct authority and work effectively across teams, • Demonstrated integrity, professionalism, and discretion Preferred Qualifications • Experience with Microsoft Office (Excel, Word, Outlook), • Familiarity with Salesforce or CRM systems, • Exposure to quality reporting or AI tools like ChatGPT, • Experience measuring performance outcomes and contributing to process improvements Benefits Why You’ll Love Working Here • Base pay starts at $26/hour + bonus opportunity, • Medical, Dental, and Vision insurance, • 401(k) with company match, • Optional remote work on Fridays (subject to change), • Collaborative, team-driven culture with opportunities to learn and grow About Cydcor Cydcor is a leader in outsourced sales, partnering with Fortune 500 and emerging companies to drive customer acquisition and growth. Recognized for our sales expertise and results, Cydcor is known for its strong values, team culture, and people-first approach. Cydcor will consider qualified candidates with criminal histories in a manner consistent with the law. This job description includes a summary of essential job functions and does not restrict management’s right to assign other duties and responsibilities as required.

Job DescriptionDescription: ABOUT US Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference. OUR VALUES • Driven by service, • An inherent passion for travel, • Commitment to our customers and to our people, • Commitment to social responsibility and our 5-year sustainability strategy POSITION SUMMARY As our Customer Experience Specialist, you’ll be the bridge between brand marketing and the real-world guest experience for our Uniworld brand. You’ll work closely with operations teams, onboard crew, and cross-functional analysts to ensure consistency across ships and itineraries. Your insights will help shape marketing content, refine messaging, and enhance the overall guest journey. Success in this position will be measured by the accuracy of our brand messaging and consistency across our product. The ideal candidate is a strong communicator, detail-oriented, passionate about delivering exceptional experiences, and willing to travel to immerse themselves in our journeys. KEY RESPONSIBILITIES Experience Alignment • Audit onboard experiences across ships and itineraries to ensure alignment with brand messaging., • Oversee all post-booking guest materials, including but not limited to post booking journeys, Cruise Companions, menus, in-room video content, daily schedules, welcome letters, and other guest-facing collateral in cross-functional collaboration with the CRM team., • Provide recommendations to the marketing team to ensure content reflects authentic experiences., • Work closely with the Product Marketing Manager to analyze survey results, reviews, and other feedback sources to identify trends and areas for improvement., • Partner with operations teams and crew to understand day-to-day realities of guest journeys., • Travel to ships and itineraries to observe guest interactions and onboard services firsthand (estimated 1-2 times per year)., • Ensure onboard marketing materials are up to date, • Experience Consistency: Reduction in comments (in post-trip surveys and Feefo reviews) noting an inconsistent experience across various Uniworld products., • Content Accuracy: Reduction in discrepancies between marketing promises and guest feedback (measured via post-trip surveys)., • Guest Satisfaction: Improvement in Net Promoter Score (NPS) and metrics measured in brand health tracking surveys., • Effective Project Management: Tendency of projects to be completed in a timely and accurate manner., • Insight Implementation: Number of actionable recommendations adopted by marketing and operations teams., • Cross-Functional Engagement: Positive feedback from internal stakeholders on collaboration and communication effectiveness., • Reporting: Completion of customer experience audits (whether in-field or at-home) and timely delivery of observation reports. KEY INDIVIDUAL TRAITS • Attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures., • Boldness: Approaches tasks and decisions with confidence and a proactive mindset, willingness to speak up and challenge the status quo., • Exceptional communication and writing skills., • Strong attention to detail and organizational abilities., • Passion for delivering high-quality, authentic experiences., • Ability to analyze data and turn insights into recommendations., • Willingness to travel for onboard observations., • Experience in marketing or customer experience preferred., • Familiarity with hospitality, travel, or lifestyle brands (luxury preferred) TRAVEL & OTHER REQUIREMENTS