Remote customer service jobs in Thousand Oaks, California - Page 2Create job alerts

Job Description At Cydcor, we’re committed to delivering exceptional experiences for our clients and customers. As a Sales Quality & Customer Support Specialist, you’ll play a vital role in improving customer outcomes, identifying quality trends, and helping our field sales teams deliver on Cydcor’s standards of excellence. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about driving both customer satisfaction and team performance. What You’ll Do • Support customer success by identifying, tracking, and resolving service concerns within established timeframes, • Partner with sales offices to understand customer feedback and drive improvements in processes and training, • Analyze data and reporting to spot emerging trends and recommend proactive solutions, • Collaborate across internal teams to share insights, update procedures, and implement best practices, • Contribute to continuous improvement by reviewing existing policies and recommending updates, • Provide coaching and support to field teams related to quality expectations and client standards, • Build strong relationships with internal stakeholders, clients, and sales teams to ensure a consistent, high-quality customer experience What You Bring • 2-3 years of experience in customer service, sales, client success, or similar fast-paced environments, • Strong organizational and communication skills with the ability to prioritize tasks and meet deadlines, • A proactive, self-starting mindset with a passion for improving processes and outcomes, • Customer-first attitude with empathy and quick thinking under pressure, • Ability to influence others without direct authority and work effectively across teams, • Demonstrated integrity, professionalism, and discretion Preferred Qualifications • Experience with Microsoft Office (Excel, Word, Outlook), • Familiarity with Salesforce or CRM systems, • Exposure to quality reporting or AI tools like ChatGPT, • Experience measuring performance outcomes and contributing to process improvements Benefits Why You’ll Love Working Here • Base pay starts at $26/hour + bonus opportunity, • Medical, Dental, and Vision insurance, • 401(k) with company match, • Optional remote work on Fridays (subject to change), • Collaborative, team-driven culture with opportunities to learn and grow About Cydcor Cydcor is a leader in outsourced sales, partnering with Fortune 500 and emerging companies to drive customer acquisition and growth. Recognized for our sales expertise and results, Cydcor is known for its strong values, team culture, and people-first approach. Cydcor will consider qualified candidates with criminal histories in a manner consistent with the law. This job description includes a summary of essential job functions and does not restrict management’s right to assign other duties and responsibilities as required.

Job Description My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We are located in Westlake Village, CA and help customers with their insurance and financial services needs, including: • Auto insurance, • Home insurance, • Life insurance, • Retirement planning ROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Jason Sliwoski - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Manage customer accounts and update information in the database., • Assist customers with policy changes and inquiries., • Process insurance claims and follow up with customers on claim status., • Coordinate with underwriters to ensure timely policy issuance.QUALIFICATIONS:, • Strong organizational skills and attention to detail., • Excellent customer service and communication skills., • Previous experience in insurance or a related field preferred. This is a remote position.

Job DescriptionDescription: ABOUT US Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference. OUR VALUES • Driven by service, • An inherent passion for travel, • Commitment to our customers and to our people, • Commitment to social responsibility and our 5-year sustainability strategy POSITION SUMMARY As our Customer Experience Specialist, you’ll be the bridge between brand marketing and the real-world guest experience for our Uniworld brand. You’ll work closely with operations teams, onboard crew, and cross-functional analysts to ensure consistency across ships and itineraries. Your insights will help shape marketing content, refine messaging, and enhance the overall guest journey. Success in this position will be measured by the accuracy of our brand messaging and consistency across our product. The ideal candidate is a strong communicator, detail-oriented, passionate about delivering exceptional experiences, and willing to travel to immerse themselves in our journeys. KEY RESPONSIBILITIES Experience Alignment • Audit onboard experiences across ships and itineraries to ensure alignment with brand messaging., • Oversee all post-booking guest materials, including but not limited to post booking journeys, Cruise Companions, menus, in-room video content, daily schedules, welcome letters, and other guest-facing collateral in cross-functional collaboration with the CRM team., • Provide recommendations to the marketing team to ensure content reflects authentic experiences., • Work closely with the Product Marketing Manager to analyze survey results, reviews, and other feedback sources to identify trends and areas for improvement., • Partner with operations teams and crew to understand day-to-day realities of guest journeys., • Travel to ships and itineraries to observe guest interactions and onboard services firsthand (estimated 1-2 times per year)., • Ensure onboard marketing materials are up to date, • Experience Consistency: Reduction in comments (in post-trip surveys and Feefo reviews) noting an inconsistent experience across various Uniworld products., • Content Accuracy: Reduction in discrepancies between marketing promises and guest feedback (measured via post-trip surveys)., • Guest Satisfaction: Improvement in Net Promoter Score (NPS) and metrics measured in brand health tracking surveys., • Effective Project Management: Tendency of projects to be completed in a timely and accurate manner., • Insight Implementation: Number of actionable recommendations adopted by marketing and operations teams., • Cross-Functional Engagement: Positive feedback from internal stakeholders on collaboration and communication effectiveness., • Reporting: Completion of customer experience audits (whether in-field or at-home) and timely delivery of observation reports. KEY INDIVIDUAL TRAITS • Attention to detail: Carefully reviews work to ensure accuracy, quality, and completeness. Adheres to rules and procedures., • Boldness: Approaches tasks and decisions with confidence and a proactive mindset, willingness to speak up and challenge the status quo., • Exceptional communication and writing skills., • Strong attention to detail and organizational abilities., • Passion for delivering high-quality, authentic experiences., • Ability to analyze data and turn insights into recommendations., • Willingness to travel for onboard observations., • Experience in marketing or customer experience preferred., • Familiarity with hospitality, travel, or lifestyle brands (luxury preferred) TRAVEL & OTHER REQUIREMENTS