INSPECTIONS COORDINATOR
6 days ago
Thousand Oaks
Job Description BRIEF SUMMARY OF THE POSITION • Responsible for and oversees the scheduling of all inspections within the agency. Perform Housing Quality Standards inspections (HQS) at properties, as needed., • Under general supervision, performs a variety of difficult, responsible and specialized administrative and office support functions; creates and maintains specialized reports, records and files required in connection with department work processes; interacts with AHA personnel and the public on technical matters; and performs related duties as assigned. EDUCATIONAL AND EXPERIENCE REQUIREMENTS Any combination equivalent to sufficient experience, training and/or education to demonstrate the knowledge and abilities listed below. Typically, this would be gained through: • High school degree and, • Intermediate proficiency in Word and Excel. (Typically gained by two years of tasks related to report generation and data analyzation through Microsoft Excel and Word processing skills), • Proper use of grammar and spelling in business setting while using internet, e-mail and other written documentation and, • Two years of general office/administrative tasks or, • Any other equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position., • Complete HQS training and received complete HQS inspection certification as soon as possible to schedule with accredited company and any new related changes to inspection standards, • Knowledge of modern office practices, procedures, and equipment Page Break PREFERRED Education and Experience • Experience with public sector desirable., • Bachelor degree., • Current Housing Quality Standards (HQS), Uniform Physical Conditions Standards and Basic Building Code training., • Knowledge of Yardi property management system, • Possession of a valid Housing Quality Standards (HQS) certificate. If this certification is not currently held, it must be earned within one year of filling this position., • Intermediate proficiency with Yardi software. If not at this level upon hire, within three months after hire, must demonstrate proficiency in tasks related to the essential functions of this positon., • Bi-lingual in English and Spanish., • Preference will be given to candidates with previous Section 8 regulations, HQS training or housing programs experience. ESSENTIAL FUNCTIONS REPRESENTATIVE TASKS (including but not limited to): The following represent the tasks performed by this position. This is not an all-inclusive list and other assignments may be added as needed. • Coordinates inspection activities with the appropriate Housing Technicians, Site Managers, Property Management Coordinators, third party inspectors, property owners and tenants., • Plans and schedules inspection visits; performs necessary paperwork tasks to document inspection results and enters required data into the Yardi system., • Provides support services for the inspection processing implementation., • Maintains appointment schedules and calendars., • Monitors performance of 3-party inspectors to ensure inspections are in compliance with applicable Housing Quality Standard requirements., • Analyze and assist with the completion of deadlines to ensure they are within the timeframes., • Process, complete, submit reports, etc. each day, as needed., • Utilize and properly use Excel functions such as SUM IF, IF, VLOOKUP, LEN, LEFT, RIGHT, MID, DATE, TEXT functions, • Utilize filters and simple conditional formats (usually to highlight error checks), • Import and export Excel spreadsheet data to YARDI., • Generate inspection dates and correspondence using AHA and HUD guidelines., • Manipulate data from numerous sources to create accurate desired inspection dates in YARDI., • Identify appropriate corrective action(s) and responsibility for inspection deficiencies repairs, if applicable. Schedule and coordinate re-inspections as needed., • Create and maintain required reports and statistics on a monthly and annual basis as required., • Create timely and accurate reports for upload to Yardi system on monthly and quarterly basis., • Establish and maintain effective working relationships with program participants and property owners, by explaining and enforcing program guidelines and regulations., • Prepare and distribute “pass/fail” letters for property owners and tenants., • Clearly communicate with clients and property owners HUD’s requirements, including deadlines and appeal processes, related to failed inspection reports., • Ensure all inspections are performed in a timely manner and in accordance with HUD’s requirements; including the standards under the Section 8 Management Assessment Program (SEMAP)., • Coordinate with Inspectors and staff to ensure timely inspections for move-ins; annual Housing responsive manner and ensure effective resolutions., • Meet client needs, coordinate with co-workers, attend face-to-face meetings, and handle day-to-day operations during agency business hours., • Conduct physical inspections of properties to ensure AHA housing units, subsidized by HUD, are maintained and in compliance with established HUD and other applicable standards., • Perform such other tasks as assigned that although not listed here, are necessary to the successful in this role. Ability to: Build, recreate, link, and combine Excel worksheets; Create charts and manipulate axis as desired; Use Excel functions to sort, cut/insert data; Utilize Excel values and computations; Communicate quickly, effectively, professionally, and precisely in English in written and oral expression; Remain organized with the ability to multi-task assignments; Exercise independent judgment, discretion, and maintain confidentiality in dealing with client information; Create labels using Word Mail Merge; Operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions, including efficient use of a computer; Work under the stress of short timelines; Understand oral and written instructions and procedures; Learn new software, and identify and acquire assistance when required; Demonstrate friendly, compassionate and patient good listening skills; Provide excellent customer service using interpersonal skills and respond to challenges calmly; Exercise tact and diplomacy in dealing with all people and situations, either on the telephone or in person; Plan, prioritize, organize work assignments, multitask, and function effectively with ongoing changing situations and priorities and Willing accept assignments while maintaining supportive relationships with staff; Keep current with new guidelines related to changes to Inspection protocols and compliance. PHYSICAL WORK ENVIRONMENT • Must possess and maintain a valid California driver’s license and current automobile insurance in accordance with California law, with a driving record acceptable to the AHA’s insurance Company., • Travel often to various AHA properties/locations utilizing personal vehicle., • The working environment will vary depending on the particular property when assisting Residents and Landlords., • While conducting inspections or making minor “hands-on” repairs, minor exposure to weather conditions, paint and cleaning chemicals may occur., • The use of personal protective equipment (i.e., safety googles, gloves, or dust mask) may be required when inspecting apartment complexes., • Operate and use mobile device for communications including phone calls and AHA applications. WORKING ENVIRONMENT: • Work schedule is Monday-Thursday 7:00 a.m. to 5:00 p.m., • Subject to overtime and working weekend/holidays as needed., • Busy office environment, subject to frequent interruptions. PHYSICAL ABILITIES: Manual dexterity of hands and fingers to enter data into computer and to operate office equipment; speaking to exchange information; long periods of standing, walking, bending, stooping to conduct inspections; sitting or standing for extended periods of time; pushing, pulling or lift and carry objects up to 30 lbs.; bending and reaching to store and/or retrieve files.