Trabajos remote customer service en Austin, Texas - Page 2Crear alertas

Customer Service / Remote] - Anywhere in U.As a Customer Experience Specialist at Quince, you will: Use your critical thinking and empathy to troubleshoot and resolve customer concerns, turning potential negative experiences into positive ones; Build lasting customer loyalty by providing personalize

Customer Service / Remote] - Anywhere in U. Up to $26 per hour - As a Customer Experience Rep at Solace, you will: Learn the Solace systems, tools, and technology; Use the resources we supply to provide world-class CS to our clients and advocates; Help us to gather and track feedback in order to wor

Customer Service / Remote] - Anywhere in U.Competitive pay - As a Customer Support Rep at Entrepreneur Babes, you will: Respond to customer inquiries and concerns in a timely and professional manner; Communicate with customers through various channels such as email, phone, and chat; Provide product

Customer Service / Remote] - Residents of TX / Independent Contractor / Full or Part Time / Available at least 20 hours per week / Set your own schedule within hours of operation (Mon-Fri 8am to 7pm ET) / $12 per hour - As a Customer Service Rep you'll: Be the first point of contact for patients nee

Customer Support / Remote] - Anywhere in U.Competitive pay / Benefits - As a Customer Service Rep at Bush & Bush Law Group, you will: Manage incoming calls, emails, and messages from clients and provide timely and accurate responses to their inquiries; Collect and document essential information from

Customer Service / Remote] - Anywhere in U.Up to $55K per year / Comprehensive benefits - As a Care Experience Specialist at Charlie Health in the Customer Service sector, you'll: Communicate effectively and compassionately with clients and their families; Provide timely and accurate information to

Customer Support / Remote] - Anywhere in U.Competitive pay / Health insurance / 401k / PTO - As a Customer Service Coordinator at Cennox, you will: Manage customer inquiries via phone, email, and chat; Provide excellent customer service by resolving issues and answering questions promptly and accura

Customer Service / Remote] - Anywhere in U.Competitive pay & benefits - As a Customer Support Specialist at Atarim, you will: Communicate with customers via email and chat to provide outstanding support and resolve any issues they may have; Maintain accurate records of customer interactions and tran

Customer Service / Remote] - Anywhere in U. Competitive pay / Medical, dental & vision / 401k match / PTO - As a Collections Specialist, you will: Service a portfolio of small and medium sized business (SMB) customer accounts using a variety of contact methods to collect, including phone calls, text

Customer Service / Remote] - Anywhere in U.

Customer Service / Fully Remote] - Anywhere in U.Up to $52K per year / Competitive benefits - As a Customer Support Rep you'll: Provide email, chat and SMS support to Customers, Luggers & Retailers; Achieve world-class customer satisfaction ratings; Perform real-time analysis and problem-solving of

Customer Service / Remote] - Anywhere in U.Up to $45K per year - As a Customer Support Specialist at Fabric Health, you will: Provide exceptional customer service to Fabric Health clients by promptly responding to inquiries via phone, email, and chat; Maintain a high level of product knowledge and s

Call Center / Remote] - Anywhere in U.Competitive pay - As a Customer Service Rep at F&G, you will: Answer incoming calls and respond to customer inquiries in a professional and timely manner; Provide excellent customer service by actively listening and addressing customer needs and concerns; Accura

Call Center / Remote] - Anywhere in U.Competitive pay / Equipment provided - As a Customer Service Rep at American Specialty Health, you will: Provide exceptional customer service to clients and members; Answer incoming calls and respond to emails promptly and professionally; Accurately document and

Customer Service / Remote] - Anywhere in U.

Customer Service / Remote] - Anywhere in U.Competitive pay + bonuses / PTO / Employee discount + clothing allowance - As a Customer Experience Agent at Rhone, you will: Provide professional customer support at all times while serving as a front line, go-to resource for all customer needs and inquiri

Call Center / Remote] - Anywhere in U.Up to $24 per hour / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Equip, you will: Answer inquiry calls, emails, web forms, etc.Respond to inquiries quickly and efficiently while routing inquiries to appropriate departments; Collect patie

Collections / Billing / Remote] - Anywhere in U.Competitive pay - As an Accounts Receivable Specialist at Ovation Healthcare, you will: Manage and reconcile customer accounts to ensure timely and accurate payments; Provide exceptional customer service by responding to inquiries and resolving billing

Customer Service / Remote] - Anywhere in U.Up to $70K per year / Health, dental & vision / 401k / PTO - As a Customer Support Rep at GreenSpark, you will: Educate customers on our products and services; Troubleshoot and resolve customer issues; Maintain accurate and detailed records of customer inte

Job DescriptionAt TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. TTEC Digital seeks a skilled and motivated ServiceNow Project Manager to join our IT services team. This remote role in the US is ideal for a senior-level professional with experience managing ServiceNow projects, including implementations across modules such as SCM, ITSM, ITOM, HR, and GRC. The successful candidate will lead Agile and Hybrid Agile projects using the NowCreate methodology, ensuring successful delivery and stakeholder engagement. This is a 100% remote opportunity! What You Will Do: • Lead ServiceNow projects across modules, including SCM, FSM, ITSM, ITOM, HR, and GRC, among others., • Create and manage project charters, plans, and documentation using NowCreate methodology., • Coordinate Agile and Hybrid Agile implementations with cross-functional teams., • Ensure compliance with project management standards and methodologies., • Communicate project status to stakeholders and facilitate client discussions., • Track milestones and maintain integrated delivery plans., • Manage project activities using tools such as MS Project, Excel, and ServiceNow-PPM/ITBM., • Support financial tracking and reporting for projects., • Identify and manage project risks and trade-offs., • Collaborate with internal teams to ensure efficient project execution. What You Will Bring: Minimum Requirements: • 4–7 years of project management experience, preferably in a consulting environment., • Experience managing ServiceNow projects using Agile and Hybrid Agile methodologies., • Familiarity with NowCreate methodology for ServiceNow implementations., • Bachelor’s Degree or equivalent experience., • Strong organizational and communication skills., • Ability to work collaboratively with cross-functional teams., • Experience with project management tools including MS Project, Excel, Word, and ServiceNow-PPM/ITBM. Preferred Qualifications:, • Experience with ServiceNow modules: SCM, ITSM, ITOM, HR, and GRC., • PMP, CAPM, or Agile certification is a plus., • ITIL V3 or V4 Foundations Certification., • Ability to produce clear documentation for technical and non-technical audiences. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Customer Service / Remote] - Anywhere in U.Up to $25 per hour - As a Customer Support Associate at Fanatics, you will: Liaise between Fanatics Collectibles and Collectors by supporting all inquiries and issues; Model exemplary service through web message, voice, and email channels; Apply good judgem

Customer Service / Remote] - Anywhere in U.

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at OneTouch Direct, you will: Respond to customer inquiries and concerns in a timely and professional manner; Provide accurate information and solutions to customer issues; Maint

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

Your potential has a place here with TTEC's award-winning employment experience.Spanish-English Bilingual Customer Service Representative.Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!.Our TTEC work-from-home team h

Customer Service / Remote] - Anywhere in U.

Customer Service / Remote] - Anywhere in U.As a Customer Support Rep at ECP, you will: Provide exceptional customer service to clients via phone, email, and chat; Answer incoming inquiries and troubleshoot issues efficiently and accurately; Maintain a high level of professionalism and empathy while

Customer Service / Remote] - Anywhere in U.

Customer Service / Remote] - Anywhere in U.Competitive pay & bonuses - As a Reservations Agent you'll: Handle incoming reservation inquiries via telephone, email, and online platforms; Assist guests in selecting accommodations based on their preferences and needs; Process reservations and payment de

Customer Service / Remote] - Anywhere in U.Up to $20 per hour - As a Customer Support Rep you'll: Answer inbound calls, emails, and chats, and take required actions to assist the customers; Anticipate customers' potential needs, and determine appropriate response; Provide comprehensive and accurate

Customer Service / Remote] - Anywhere in U.Competitive Pay - As a Customer Support Member you'll: Achieve and maintain expert knowledge on the product; Handle customer inquiries in a timely manner; Guide customers through teaching them how to use SmartDreamers and help them troubleshoot issues throu

Customer Service / Remote] - Anywhere in U.Up to $64,250 per year / Health, dental & vision / 401k match / PTO - As a Customer Support Rep at Manulife John Hancock, you will: Assist customers with inquiries and provide solutions to their concerns; Maintain a high level of professionalism and custome

Customer Service / Fully Remote] - Anywhere in U.Competitive salary / Comprehensive benefits / Training provided - As a Billing Rep you'll: Answer heavy call volume in a remote call center environment; Answer patient questions and address concerns in a friendly and empathetic manner; Forward calls a

Job DescriptionField Service Engineer – Austin, TX Area Location: Austin, TX (Field-based within a 50-mile radius) Schedule: Monday–Friday, 8:00 AM – 5:00 PM Employment Type: Direct Hire Salary Range: $60,000 – $85,000 (Depending on Experience) Benefits Overview: This position offers a competitive salary, comprehensive health benefits, paid time off, and opportunities for professional growth in a dynamic, technology-driven environment. Travel: ~75% local travel; occasional travel outside Texas Remote Work: Work from home when not traveling We’re seeking a highly motivated Field Service Engineer to support customers in the Austin area with installation, maintenance, and optimization of Surface Mount Technology (SMT) automation equipment. This role combines hands-on technical work with remote customer support and offers a dynamic mix of field service and home-based troubleshooting. Key Responsibilities: • Install, configure, and start up SMT automation systems, • Perform retrofits, upgrades, and custom modifications, • Diagnose and resolve mechanical, electrical, software, and process issues, • Provide remote and on-site support to minimize customer downtime, • Conduct operator and maintenance training, • Advise on preventive maintenance and process optimization, • Prepare detailed service reports and technical documentation, • Track reliability and contribute to process improvements, • Act as a liaison between customers and engineering teams, • Education:, • Bachelor’s degree in Mechanical, Electrical, or related Engineering field preferred, • Experience:, • Prior experience with SMT automation equipment (Fuji preferred), • Strong diagnostic and repair skills in mechanical and electrical systems, • Technical Proficiency:, • Ability to read electrical schematics and mechanical drawings, • Familiarity with mechatronic systems and Windows-based environments, • Soft Skills:, • Excellent problem-solving and communication skills, • Self-starter with the ability to work independently and travel extensively

Job Description Mobile Communications America (MCA), your trusted advisor for wireless communications, data, and security, is seeking an experienced Advanced Security Technician to support our growing Security Division located in Austin, TX. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more. WHAT YOU WILL BE DOING: • Installing and servicing physical security systems/platforms, including CCTV, access control systems, intrusion detection, communications, and many other low-voltage systems., • Diagnosing and troubleshooting system issues., • Training/mentoring others within the team., • Working as a valued team member on projects/installations to deliver quality results to our customers., • Maintaining awareness of new and emerging technologies and their potential application on client engagements., • Working with trades and subcontractors assigned to projects., • Serving as a lead tech on smaller projects/installations. WHAT YOU WILL BRING TO THE TEAM: • Minimum 2+ years of experience with the installation and service of enterprise-level physical security systems and platforms (Access Controls, CCTV, Intrusion / Burglar, etc.), • Proficiency in all device installation, headend equipment, cabling, and ability to connect them to the network., • Basic understanding of networking and programming., • Ability to oversee and train others on device installation., • Demonstrated ability to use test equipment to verify installation., • Ability to troubleshoot basic issues across various enterprise-level systems., • Ability to obtain appropriate licensure., • Strong written and oral communication skills. YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS: The physical environment requires the employee to work inside and outside in heat/cold, wet/humid, and dry/arid conditions. While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; utilize personal protective equipment to prevent exposure to potentially hazardous materials, lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; be able to handle semi-frequent stressful conditions (cardiovascular), frequently work in outdoor weather conditions, frequently move equipment weighing up to 50 pounds, occasionally ascend/descend a ladder, operate a motor vehicle, frequently position self to maintain computers or other equipment as needed. On-call for critical systems maintenance may be required. First shift hours Monday – Friday, with occasional 2nd or 3rd shift and weekends depending on project schedules. TRAVEL REQUIREMENTS: Travel as necessary to support company and customer needs. DIRECT REPORTS: No Direct Reports WHO WE ARE Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies. WHAT WE BELIEVE We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA; it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities. NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”

Job DescriptionAt TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The Enterprise Architect is responsible for leading large enterprise transformation engagements, complex multi practice E360 CX transformations, architecture governance, vision and roadmap and ensuring optimal solutions are architected and developed across many workstreams to meet the client business challenges. In addition, you will elevate TTEC Digital's relationships with our clients by approaching them through a customer experience lens and architecting bleeding-edge technology solutions while becoming a trusted advisor. You will be a thought leader both internally and externally, always embodying our core values of innovation, passion, excellence, and integrity.What You'll Be Doing • Client engagement, • Actively collaborates with sales and delivery to develop client proposals around process and solution options, create roadmaps, and clearly explain technical concepts for shared understanding to facilitate decision-making, • Demonstrates a proven ability to establish himself/herself as a trusted advisor in an atmosphere of partnership with clients at the executive level, • Consistently and effectively consultatively leads technical and non-technical enterprise executive-level client stakeholders on complex functional approaches, alternatives and risks, and best practices, • Project delivery, • Leads enterprise-scale, complex functional requirements elicitation, design, and scoping discussions, internally and/or with existing and potential clients, • Decomposes enterprise-scale requirements/user stories into tasks, and accurately estimates the effort for themselves or others to complete those tasks, • Professionally delegates technical tasks to other team members for multi-workstream enterprise projects, • Demonstrates a consistent capability for effective project leadership on a variety of projects and project types, including multi-workstream large-scale complex projects with global teams, • Identifies problems independently and demonstrates proactive ownership of their solution, vets and evaluates others’ proposed solutions, and delegates ownership to others where appropriate, • Demonstrates a proven, repeatable track record of successful enterprise-scale project delivery, • Demonstrates an ability to monitor other consultants’ completion of tasks, to help other consultants eliminate or work around impediments, and to identify additional work for others, • Expertise, • Documents requirements/user stories and acceptance criteria for enterprise projects effectively and clearly enough for remote on- and off-shore team members to work on tasks with reasonable autonomy, • For enterprise projects, reviews requirements/user stories of others for completeness and clarityWhat You Bring to the Role, • Is able to write moderately complex data queries and/or simple low-code routines, • Has 5+ years of experience with Agile delivery, and is able to recommend whether an Agile, traditional/waterfall, or hybrid approach is most suitable for a project, • Has 5+ years’ experience leading consulting projects for enterprise clients with three or more of the following types (or comparable) of projects, and is considered a go-to source of knowledge for others:, • Implementing, configuring and customizing Microsoft D365 CE including but not limited to configuring forms, views, dashboards, workflows, business rules, solutions, etc., • Implementing, configuring and customizing Power Platform including but not limited to Power Automate, Power BI, PowerApps, • Upgrading/migrating CRM on-premise to D365 Sales, • Implementing Microsoft Dynamics CRM or D365 Sales, • Implementing D365 Marketing, Customer Service, Field Service, Portals, or Customer Insights, • Migrating data and and/or implementing integrations to and from D365, • Is able to identify whether a routine of high complexity should be implemented via a no-code solution or via a software development effort, • Has four or more Microsoft D365 certifications, • Is a constant learner, and is proactive and passionate about seeking out educational opportunities, achieving certifications, following market trends, and overall self-improvementWhat You Can Expect, • The anticipated range for individuals expressing interest in this position is $180,000 to $200,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. #LI-REMOTEUS We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description About the Role: AutoRABIT is looking for a Senior Technical Support Engineer to support AutoRABIT development processes and tools, who will assist our customers in very demanding and complex development environments. You will be expected to learn new products and technologies quickly and constantly. In addition, you are expected to have top-notch troubleshooting, communication, and customer service skills. As a Support Engineer, you will contribute to AutoRABIT products adoption and success. You will provide an individualized level of service to our customers. You will guide them in finding the right implementation and advocate the best way to use our products. You will also troubleshoot, investigate and solve customer issues in a timely manner. In AutoRABIT, you will represent the customer voice in finding solutions with the assistance of our product, engineering and Customer Success teams Responsibilities: * You will be the first contact point for new customer support requests. * Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation managing customer relationship all along the way. * Collaborate with Sales, Solution Consultants, Engineering and Product management to troubleshoot customer issues, and improve overall customer experience and make sure that our Service offering brings maximum value to our customers. * Be creative, find solutions to improving the customer experience and the way we work. * Maintain communications with clients on the status of all open requests. All responses should be professional, complete, well-formatted, and consistent with prior communications. * Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally * Adhere to AutoRABIT’s internal and customer contracted support SLAs • Excellent written and verbal US English communication skills., • Candidates will be assigned to US-hours shifts (may range from EST to PST), may be required to work rotational, and weekend shifts to cover 24X7X365 Support., • Responsible to adhere to set internal controls.Desired Skills and Experience: Excellent Customer service experience and communication skills * Attention to detail * Understanding and ability to learn technical concepts quickly * 2-3years previous Technical customer support experience * Desired: Experience working with Salesforce and/or a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab) More than acronyms, these are the tools that our customers use and that our products integrate with. * Experience with system-wide deployments. Because sometimes an issue is not caused by the application itself, but by the network, the underlying server, the database, etc. * Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally * Investigation skills to understand problems in their context and the ability to reproduce these scenarios. * Familiarity with working with logs is a plus Education and Qualifications: * Bachelor's in computer science, Engineering, or equivalent degree, or equivalent technical support experience * Any Salesforce certification is a plus * Must be a US citizen or permanent resident (Green Card holder), and capable of obtaining a US Government Security clearance if required Location: US Work Timings: On-call/weekend rotations, and occasional meetings in early mornings or Evenings to collaborate with global teams, may be required to off-shift to cover other US time zones Must be a US citizen/permanent resident, and capable of obtaining a Government Security clearance if required and live and work from the US. Green card holders qualify, but H1B or other work visa holders do not qualify for this role. The annual salary for this role is $50,000 - $65,000, depending on experience, plus possible overtime THIS IS A 100% REMOTE JOB Powered by JazzHR C97ki9sunr

Job Description PeopleSoft Developer (100% Remote, EST Hours) – Job ID: 7588Location: 100% Remote (Must work EST time zone hours) Client Location: Clemson, SC Duration: Up to 12 months, with potential for extension Our direct client is seeking a skilled PeopleSoft Developer to join their team for a fully remote opportunity. This role supports critical systems for a dynamic organization and requires expertise in PeopleSoft development and strong analytical skills. This job is w2 only no sub vendors are allowed. We can't work on a corp-to-corp basis; we will pay $5.00 an hour for the referral. Must be able to work on a W2 basis. No H1s or F1s are allowed, as we don't sponsor visas. Key ResponsibilitiesProgramming: • Serve as an analyst for moderately complex or auxiliary systems., • Design, code, test, document, implement, and troubleshoot moderately complex programs, modifications, or applications based on client specifications., • Ensure all work is timely, accurate, and compliant with departmental or project standards. Application Analysis: • Lead the analysis of business requirements to design technical solutions., • Collaborate with users to gather requirements, coordinate testing, and migrate moderately complex applications to production., • Provide customer training for implemented applications., • Learn and apply business rules, technical design, and production requirements for complex subsystems under the direction of a lead analyst., • Modify, test, and implement programs within subsystems as directed. Communication: • Provide accurate resource estimates and progress updates to managers and clients. Required Skills (Ranked by Importance) • PeopleTools Expertise:, • Proficient in App Designer, PeopleCode, Application Engine, SQR, Data Mover, and Security Setup., • Experience with PeopleSoft Test Framework is a plus., • Oracle SQL, • PeopleSoft Reporting Tools:, • Skilled in Query and BI Publisher., • PeopleSoft HR Experience:, • Extensive knowledge of HR, Payroll, Talent Acquisition, and Employee Self-Service modules. Preferred Skills • Previous experience working with Clemson University. Soft Skills • Strong written and verbal communication skills., • Adaptable, flexible, and self-motivated., • Excellent problem-solving and analytical thinking abilities., • Effective time management and ability to thrive in a fast-paced, high-pressure environment. Required Education & Experience • Bachelor’s degree in a related field (e.g., Computer Science, Mathematics, or Business)., • 5+ years of experience with the PeopleSoft HR suite and PeopleTools suite., • Proven background as a PeopleSoft programmer or developer. Required Certifications • None required.

Job DescriptionJob Title: Commercial Lines Account Manager | Client Service Manager | CSRSalary: $70k- $80k base salaryLocation: Austin, Texas | Hybrid (willing to consider fully remote for the right candidate) Job Overview: The Commercial Lines Account Manager serves a critical role in our organization, managing a diverse portfolio of commercial insurance accounts. This individual is the primary contact for our clients and is responsible for nurturing these relationships by understanding their needs, providing excellent service, and ensuring their coverage aligns with their business requirements. Key Responsibilities: • Oversee and manage a book of commercial lines accounts, ensuring high levels of customer satisfaction., • Respond to client inquiries regarding policy and coverage promptly and professionally., • Conduct policy reviews, recommend coverages, and prepare proposals for renewal business and/or additional lines of coverage., • Work closely with producers to market new business and negotiate renewals, ensuring optimal coverage/cost ratios., • Establish and maintain strong relationships with carrier representatives and underwriters., • Understand and utilize agency management software and carrier online rating portals efficiently., • Maintain accurate and detailed client and policy information within the agency management system., • A minimum of 5-7 years of experience in commercial lines account management or related role in the insurance industry., • Property and Casualty license required., • Preferred designations: Certified Insurance Counselor (CIC), Chartered Property Casualty Underwriter (CPCU), or equivalent., • Proficiency in agency management software, preferably Applied (TAM or EPIC) or AMS360., • Strong knowledge of various types of commercial insurance policies., • Excellent written and verbal communication skills to effectively communicate with clients, team members, and carriers., • Ability to manage multiple tasks, set priorities, and meet deadlines.

Job Description Join the Team at Stress-Free Auto Care: Where Your Skills and Passion Drive Success! Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry! About the Role At Stress Free Auto Care, we're redefining the automotive service experience by blending VIP-level customer service with high-impact sales results. We're seeking sales-driven customer service professionals who can confidently handle 75–100 inbound/outbound calls per day, meet KPIs, and close service appointments. You won't be cold calling strangers—these are warm leads and current customers—your job is to build trust, uncover needs, and secure the appointment while maximizing upsell and cross-sell opportunities. What You'll Do • Convert inbound and outbound calls into confirmed vehicle service appointments., • Achieve and exceed KPIs for conversion rates, upsells, cross-sells, and revenue goals., • Recommend additional repairs, maintenance packages, and service upgrades that benefit the customer., • Provide VIP white glove customer service, ensuring every interaction builds trust and loyalty., • Communicate clearly with customers about services, timelines, and costs., • Use our CRM to track leads, schedule appointments, and document all customer interactions., • Collaborate with shop teams to ensure seamless handoffs and exceptional follow-through.What's in It for You, • Competitive Base Pay: $25/hour + Commission, • Benefits:, • PTO + 6 paid holidays annually, • Medical, Dental, and Vision Insurance, • 401(k) with 4% employer match, • Employee referral program, • Fully Remote: Work from anywhere in the U.S., • Career Growth: We're expanding quickly, offering opportunities to advance into leadership and higher-earning sales roles.What We're Looking For, • Sales Development / Call Center / Inside Sales experience (automotive experience a plus, but not required)., • Strong phone presence with experience handling high call volumes (75–100+ calls/day)., • Ability to influence and close without being pushy—consultative, trust-based selling., • Skilled at meeting or exceeding sales and service KPIs., • Proficiency with CRM tools and strong organizational skills., • Fast and accurate typing (40+ WPM). Ready to Elevate Your Career? If you're interested in joining a supportive team that values your skills and dedication, we'd love to hear from you! Apply today to help us redefine automotive care.

Job Description Join the Team at Stress-Free Auto Care: Where Your Skills and Passion Drive Success! Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry! About the Role At Stress Free Auto Care, we're redefining the automotive service experience by blending VIP-level customer service with high-impact sales results. We're seeking sales-driven customer service professionals who can confidently handle 75–100 inbound/outbound calls per day, meet KPIs, and close service appointments. You won't be cold calling strangers—these are warm leads and current customers—your job is to build trust, uncover needs, and secure the appointment while maximizing upsell and cross-sell opportunities. What You'll Do • Convert inbound and outbound calls into confirmed vehicle service appointments., • Achieve and exceed KPIs for conversion rates, upsells, cross-sells, and revenue goals., • Recommend additional repairs, maintenance packages, and service upgrades that benefit the customer., • Provide VIP white glove customer service, ensuring every interaction builds trust and loyalty., • Communicate clearly with customers about services, timelines, and costs., • Use our CRM to track leads, schedule appointments, and document all customer interactions., • Collaborate with shop teams to ensure seamless handoffs and exceptional follow-through.What's in It for You, • Competitive Base Pay: $25/hour + Commission, • Benefits:, • PTO + 6 paid holidays annually, • Medical, Dental, and Vision Insurance, • 401(k) with 4% employer match, • Employee referral program, • Fully Remote: Work from anywhere in the U.S., • Career Growth: We're expanding quickly, offering opportunities to advance into leadership and higher-earning sales roles.What We're Looking For, • Sales Development / Call Center / Inside Sales experience (automotive experience a plus, but not required)., • Strong phone presence with experience handling high call volumes (75–100+ calls/day)., • Ability to influence and close without being pushy—consultative, trust-based selling., • Skilled at meeting or exceeding sales and service KPIs., • Proficiency with CRM tools and strong organizational skills., • Fast and accurate typing (40+ WPM). Ready to Elevate Your Career? If you're interested in joining a supportive team that values your skills and dedication, we'd love to hear from you! Apply today to help us redefine automotive care.

Job Description At IVitamin, our North Star is simple but powerful: promoting health, energy, vitality, and the joy of feeling your best. We are a boutique wellness clinic offering IV hydration therapy and regenerative treatments, designed for the health-conscious and wellness-driven. Our Infusion Hydration Lounges in downtown Austin and North Austin provide a high-end, welcoming experience for clients looking to boost energy, improve health, and achieve balance. Join our team and help clients feel their best, be their best, and live their best! Learn more about us here: IVitamin. Position Summary We are seeking an experienced Bookkeeper to manage the financial operations on a part-time basis (approximately 30 hours per week) and play a crucial role in supporting the clinic’s mission of improving clients' wellness by ensuring the business’ financial health and integrity. While working with our outsourced controller, you will perform full-charge bookkeeping duties, oversee the clinic’s financial record-keeping and support management with timely reports and insights, helping to keep the clinic’s operations running smoothly and in compliance with healthcare industry standards. Key Responsibilities • Daily Financial Transactions: Record and categorize all financial transactions including sales revenue, customer payments, and vendor expenses, maintain the general ledger with proper classification, ensure receipts and invoices are properly documented and archived for auditing purposes., • Accounts Payable: Manage the accounts payable process in Bill.com by tracking vendor bills, verifying their accuracy, and scheduling timely payments., • Accounts Receivable: Tasks include creating event invoices, recording incoming payments and following up on any overdue accounts., • Bank Reconciliations: Perform monthly reconciliations of bank and credit card accounts, consolidate monthly financials for two separate entities and manage separate set of books for fractional franchise arm of business., • Inventory Management: Work with clinic managers and staff to ensure accuracy of inventory cost and help to establish processes where needed to keep accurate records and reporting., • Payroll Processing: Prepare and process payroll for clinic staff on a bi-weekly schedule. Ensure payroll expenses, tax withholdings and deposits are properly allocated. Coordinate the filing of quarterly and annual payroll tax returns with third party payroll software., • Tax Compliance: Handle basic tax filings relevant to the clinic’s operations. Prepare and file sales tax returns and collect and prepare forms for independent contractors or vendors as required. Liaise with the clinic’s outsourced controller and tax advisor to support preparation of income tax returns., • Financial Reporting: Prepare monthly financial statements including Profit & Loss, balance sheets, and cash flow reports for management review. Summarize key financial metrics and highlight any trends or concerns., • Cash Flow Management: Maintain weekly cash flow worksheets to ensure sufficient funds for upcoming expenses, manage inter-account transfers for multiple bank accounts, alert management to any potential cash shortfalls and assist in budget planning to control costs., • Record Management: Maintain an organized system for financial records. Keep the general ledger up-to-date and ensure all supporting documents are filed properly for easy retrieval; implement controls where needed to ensure transaction integrity., • Systems & Software: Help oversee the integration and use of financial software tools, including QuickBooks, Gusto and Zenoti to ensure data flows correctly between systems, troubleshoot syncing or data import issues and introduce automation or process improvements where applicable., • Compliance & Confidentiality: Adhere to healthcare industry regulations, ensure patient financial records are handled with confidentiality and in compliance with HIPAA and other privacy laws. Work with management to implement any internal financial policies or controls needed for compliance., • Collaboration & Support: Provide documentation and support during financial audits or reviews, assist management in understanding financial reports., • Special Projects: As a growing clinic, there may be ad-hoc finance projects that could include helping to evaluate new software, contributing to business plans or grant budgets, or analyzing costs/profitability of new service lines.Qualifications, • High school diploma or equivalent required. Associate’s or Bachelor’s degree in Accounting, Finance, or a related field is strongly preferred. Relevant certifications a plus., • Minimum 3 years of experience in bookkeeping/accounting required., • Strongly preferred: Small business and medical/wellness work environment; experience with and knowledge of a business comprising two entities that require consolidation and managing a separate set of books., • Strong understanding of basic accounting principles and practices; including accounts payable/receivable, double-entry bookkeeping, accruals, and preparing financial statements. Familiarity with GAAP standards for small businesses or clinics is expected., • Proficiency in QuickBooks Online and strong skills in Microsoft Excel and Google Suite are required. Experience in Gusto, Zenoti and Bill.com a plus., • Exceptional attention to detail and accuracy in all work., • Ability to manage recurring tasks on schedule and keep financial documents systematically organized., • A strong sense of ethics and discretion when dealing with financial and patient information., • Solid written and verbal communication skills to clearly and simply explain financial matters in communication with vendors, banks, or software support teams., • Strong analytical and problem-solving skills in a financial context; experience analyzing financial trends, budgeting, or forecasting in addition to basic bookkeeping is a plus., • Willingness to adapt and learn industry-specific practices in a dynamic and fast-paced environment. wX9NFhzYz8

Job DescriptionCybercrime is rising, reaching record highs in 2024. According to the FBI's IC3 report total losses exceeded $16 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the identities of parties involved in transactions, authenticates wire transfer instructions, and detects potential fraud attempts. Our technology is designed to mitigate risks and ensure that every transaction is conducted with confidence and peace of mind. We know we couldn’t take on this challenge without our incredible team. We have been recognized as one of the Best Startups to Work for in Austin, made the Inc. 5000 list, and won Best Culture by Purpose Jobs two years in a row. We are guided by our core values and our vision of a world without wire fraud. We offer a dynamic work environment where you can contribute to meaningful impact and be part of a team dedicated to enhancing security and fighting fraud. As we scale, ensuring CertifID seamlessly fits into the broader ecosystem of software and service providers is a critical priority. That’s where you come in. We’re seeking a Sr. Product Manager, Integrations to lead how CertifID connects with third-party platforms, title production software, and proprietary customer systems. You’ll own the vision and roadmap for these integrations, ensuring CertifID becomes a natural, effortless part of how our customers work every day. This is a role for someone who thrives at the intersection of customer empathy, technical depth, and product execution. You’ll be the go-to leader for integrations - driving strategy, execution, and ongoing performance of these connections. What You’ll Do

Job Description Reports to: Manager, Mid-Market Sales Location: Remote US - Candidate ideally is located in Austin, San Antonio or Houston Compensation Range: $80,000 base with on-target earnings at $160,000 plus equity What We Do: Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service. We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting. What You'll Do: Huntress is growing our Mid-Market team and adding a Senior Account Executive to support our growth goals in this space. In this role, you will partner cross-functionally with internal teams to drive net new business opportunities. You will work closely with your SDR (Sales Development Representative) team on initial prospecting and generating interest as well as your customer account management team, to grow and manage relationships. Our Mid-Market Account Executives handle the relationship with prospects from information gathering, pricing, and closing. This is a quota-carrying role and is critical to the continued success of Huntress. Huntress approaches sales as an opportunity to educate our partners. We have a value-based, solution-oriented sales process. We do not push end-of-quarter deals or haggle for every dollar; we believe that if our product is right for the prospect, they will buy it. We're looking for individuals who embrace our sales approach, are value-based sellers, are coachable, curious, intelligent, resilient, team-oriented, and have customer-centric empathy. Responsibilities: • Meet or exceed sales goals and quarterly revenue targets by qualifying and closing net-new opportunities at mid-sized companies while being a collaborative member of the team, • Creatively source new prospects and thoughtfully position Huntress' offerings to suit their needs. Be a trusted advisor and an industry expert throughout the process, • Stay current on competitor offerings and be able to identify their strengths and vulnerabilities, • Turn client feedback into actionable strategies to drive new business and address competitive risks. Influence client decisions and advocate for client needs to negotiate win-win solutions, • Work closely and communicate effectively with various functional teams, including Sales Engineering, Operations, Product Management, and Account Management to ensure seamless implementation and effective ongoing account growth, • 2+ years of demonstrated success in a strategy sales position, • 2+ years of full-cycle sales experience at a software or technology company, • Strong track record of success driving revenue, creating new business, and delivering a customer-centered experience, • Comfortable working within and maintaining accurate records and forecasting within a CRM system, • Ability to work well independently and be highly responsive to clients, • Strong presentation and active listening skills, • Ability to prioritize, stay organized, and handle changing priorities, • Ability to think critically in a variety of situations: demonstrating drive, initiative, energy, and a sense of urgency in acquiring and serving clients, • A growth mindset; our industry is rapidly changing, and new information is shared daily, • Thrive in a team environment where knowledge sharing and active contributions are encouraged, • Knowledge of cybersecurity or cybersecurity sales is helpful, but not required, • 100% remote work environment - since our founding in 2015, • Generous paid time off policy, including vacation, sick time, and paid holidays, • 12 weeks of paid parental leave, • Highly competitive and comprehensive medical, dental, and vision benefits plans, • 401(k) with a 5% contribution regardless of employee contribution, • Life and Disability insurance plans, • Stock options for all full-time employees, • One-time $500 reimbursement for building/upgrading home office, • Annual allowance for education and professional development assistance, • $75 USD/month digital reimbursement, • Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to . Please note that non-accommodation requests to this inbox will not receive a response. If you have questions about your personal data privacy at Huntress, please visit our privacy page. #BI-Remote

Job DescriptionAt TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. We are seeking an enthusiastic Google CCAI Developer to join our rapidly expanding Google Practice team. If you have a passion for new tech, love to continue to learn and pioneer in the AI space, keep reading. As a Conversational AI Bot Developer, you will have hands-on exposure to a wide range of technologies and will be responsible for providing technical solutions to meet the various needs of our clients. You will enjoy involvement in the full lifecycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process. You will work as part of a team of professionals that play a key role in implementing solutions and delivering results. What You'll Be Doing • Support voice and digital AI Self-Service solutions for large, multi-location contact centers, • Design, develop and implement AI self-service applications with Google CCAI, • Ability to interface with clients as needed to drive towards implementation of AI solutions, • Serve as a strong contributor to the Google Delivery practice Google CCAI projects, • Collaborate with project team members to provide input to conversation design specifications, • Integrate to backend systems using web services, databases, and reporting, • Perform Unit Testing of developed code, • Assist with System and Functional TestingWhat You'll Bring to the Role, • 8+ years of application development experience overall, • 3+ years of experience with Google Dialog Flow ES/CX, • 1+ year of technical on-hands experience with Google Cloud CCAI or other AI platforms, i.e., Amazon Lex, Kore.ai, Uniphore, IBM Watson, etc.,, • Google Certification a plus and/or Badge completion required, • Knowledge of Cloud Services Architecture, Apigee, Vertex AI, • Ability to support multiple projects at the same time, • Experience in supporting large multi-site contact center implementations, • Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and Amazon, • Proficient in Java, JavaScript, .NET, C#, HTML, SQL and Python etc., • Must be able to work independently, be organized, self-motivated, and have attention to detail, • Excellent communication skills, both written and verbal, • Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js, AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift, • Support integrations with back-end data systems such as: Web Services REST API, Soap, SQL Server, Oracle, NoSQL databases, Reporting, • Bachelor's degree requiredDesired Experience, • 1 to 2 years Cisco CVP/WebexCCE/CC/UJet design and architecture experience, • VXML based IVR platforms such as CVP, GVP, AVP/AEP, Amazon Connect, Five9, • Bilingual (Spanish) skills a plusWhat You Can Expect, • The anticipated range for individuals expressing interest in this position is $120,000 to $140,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionInsurance Sales Professional – Work from Home Company: GIA Legacy Planning Location: Remote Position/Work from Home Job Type: Uncapped Commission-Based | Full-Time | Part-Time Are You Ready to Take Control of Your Career? We are looking for motivated, high-spirited, and self-driven individuals to join our team as Insurance Sales Professionals. This is an incredible opportunity to build a flexible career with unlimited income potential, helping individuals and families find the right insurance solutions to protect their future. A remote environment helps you be flexible and in control of your work schedule. What We Offer: ✅ Work from home – With a laptop and an internet connection. ✅ High Commission & Residual Income – Competitive compensation commissions. ✅ Warm Leads System – Access to our in-house lead system ✅ Training & Mentorship – Learn from top industry professionals. ✅ Automated Tools – Use cutting-edge technology to streamline your business. ✅ Flexible Schedule – Work full-time or part-time on your terms. Your Responsibilities: ✅ Help clients find the best insurance policies to meet their needs. ✅ Provide virtual consultations via phone or video conferencing. ✅ Utilize our CRM and automation tools to manage leads efficiently. ✅ Stay up to date on industry trends and carrier products. ✅ Build long-term client relationships and provide excellent customer service. What We’re Looking For: ✅ An energetic and coachable individual. ✅ Previous experience in sales is encouraged to apply ✅ Ability to obtain an insurance license (if not already licensed). ✅ Strong communication and problem-solving skills. ✅ Tech-savvy and comfortable with online platforms. Why Join Us? ✅ At GIA Legacy Planning, we provide comprehensive training, innovative tools, and ongoing support to help you succeed. Whether you're a seasoned professional or new to the industry, we’ll help you build a thriving career in insurance—on your terms. ✅ Apply today!

Job Description At Loxo, we’re not simply offering you a job - we’re inviting you to join a team that is paving the future of the recruitment industry. In this role, you will be a strategic partner in Loxo’s customer experience, maintaining the top-tier service that has helped Loxo grow into the leading Talent Intelligence Platform. You’ll work at the intersection of business transformation and technology to deliver an exceptional customer experience. Business Transformation Consultants are the driving force behind our customers' success! You'll proactively consult with customers, anticipating their needs and eliminating potential roadblocks before they even arise. By providing expert guidance and personalized strategies, you'll ensure a seamless, value-driven implementation experience, turning new clients into enthusiastic advocates. As a member of the Business Transformation team, you’ll embrace Loxo’s Kaizen philosophy, contributing ideas and suggestions that fuel continual improvement. You thrive with the high-performing yet laid-back culture of Loxo. What you'll do: • Business Transformation and Implementation Planning:, • Develop and execute tailored transformation plans based on customer needs and business objectives., • Collaborate with sales and other internal teams to gather necessary customer information and ensure a smooth handoff., • Adhere to best practice and team-outlined journeys and define clear project timelines, milestones, and success metrics for any custom implementations., • Customer Engagement and Strategy:, • Conduct comprehensive sessions to educate customers on software functionality and best practices for transformation., • Create and maintain training materials, including documentation, videos, and webinars., • Address customer questions and provide ongoing support throughout the transformation process., • Technical Assistance and Troubleshooting:, • Provide technical assistance to customers during implementation, resolving issues and ensuring smooth integration with existing systems., • Diagnose and troubleshoot technical problems, escalating complex issues to the appropriate internal teams., • Configure and customize software settings to meet specific customer requirements for their transformed business processes., • Relationship Management and Communication:, • Build strong relationships with customers, acting as their primary point of contact during implementation., • Proactively communicate with customers, providing regular updates and addressing concerns in a timely manner., • Gather customer feedback and identify opportunities for process improvement., • Data Analysis and Reporting:, • Track and monitor customer progress during transformation, identifying potential roadblocks and implementing solutions., • Generate reports on key metrics, including time to implementation, customer satisfaction, and product adoption., • Process Improvement:, • Contribute to the ongoing development and improvement of our transformation and implementation processes., • Document best practices and create standardized procedures., • Stay up to date with product updates and industry trends., • Collaborate and Support:, • Work closely with sales, customer support, product, and engineering teams to ensure a unified and seamless customer experience., • Actively participate in team meetings and knowledge-sharing sessions., • Provide miscellaneous support to the customer support team as needed, including assisting with escalated tickets, addressing urgent customer inquiries, and contributing to team projects, • Contribute to a positive and collaborative team environment, sharing knowledge and best practices. Who You Are: • Customer-centric: You're passionate about providing outstanding service and going the extra mile to ensure customer satisfaction., • Excellent communicator: You have strong written communication skills with the ability to explain complex information clearly and concisely., • Tech-savvy: You're comfortable navigating software applications and learning new technologies quickly., • Problem-solver: You're able to think critically and identify solutions to customer challenges and don't stop until you help solve the customer's problem., • Team player: You thrive in a collaborative environment and are willing to support your colleagues., • Growth mindset: You're eager to learn, develop your skills, and take on new challenges., • Hard worker and committed to contributing to a high-performing team. If you're looking for: • A place where you can make a real difference in the customer experience, • A challenging role that offers opportunities for growth and development, • A dynamic and supportive team environment What you contribute: • Problem-Solving Skills: Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving issues. Demonstrated ability to identify risks and manage difficult situations with poise and composure., • Communication Skills: Excellent written and verbal communication skills with the ability to explain technical concepts clearly and concisely., • English speaking, • Business Acumen: Confidence understanding business processes, market dynamics, and how technology solutions drive value and efficiency for customers., • Interpersonal Skills: Ability to build rapport and establish trust with customers at all levels., • 2+ years experience working directly with customers., • Familiarity with job boards (ie Indeed, LinkedIn), ticketing systems (ie Intercom, Zendesk), applicant tracking systems (ATS) or CRM databases., • Experience working with recruitment, SaaS, or HRIS is a plus. Benefits: • 100% remote-based workforce, • Unlimited vacation and PTO, • Work with an exceptional team

Job DescriptionWho We Are ConverseNow is the leading voice AI platform for restaurants. Our virtual ordering assistants automate drive-thru and phone orders for a growing list of the world’s leading restaurant brands. With cutting-edge technology and a passion for service, we sit at the intersection of tech, B2B SaaS and hospitality. Named to the Forbes AI 50 List, Built In’s Startups to Watch List and recognized by TechCrunch, VentureBeat, Business Insider and Nation’s Restaurant News among others, we’re proud to have created a truly best-in-class technology that’s leading the AI and restaurant worlds forward. Backed by blue chip investors such as CRAFT Ventures (Tesla, Uber, Airbnb, Postmates, Slack) and Enlightened Hospitality Investments (led by Shake Shack Founder Danny Meyer), we’ve raised ~$35M in funding with our sights set on continued exponential growth. We owe our growth to the remarkable culture we’ve built at ConverseNow. Driven by team-selected core values of Ambition, Passion, Inclusiveness, Guest-Centricity and Low-Ego (our personal favorite), we boast a fun, collaborative work environment where team members are constantly learning from and supporting one another, voices are heard, and everyone has a seat at the table. We’re based in Austin, TX, with a remote team distributed across the globe. We are looking for a talented Associate Engineer with a skill-set consisting of quality assurance, testing, and customer service to join our fast-growing Drive-Thru team. This is an Austin, TX based role. What You'll Do • Facilitate hardware and software testing in the Austin office., • Dedicated support for ConverseNow Drive-Thru customers (store managers, day-to-day operations teams, etc.), • Willingness to travel ⅓ of the time to on-site Drive-Thru locations., • Manage inventory and project management for tracking and maintenance of live Drive-Thru devices in the field., • Work alongside developers for management systems and operate day-to-day system configuration changes. What You'll Bring, • Ability to work in ambiguity and handle various responsibilities simultaneously., • Experience communicating with customers and representing the brand., • Basic Linux command line and scripting knowledge, • Ability to install and uninstall packages., • Basic networking knowledge. Experience with Wireshark or other sniffers for local diagnostics.What We Provide, • Competitive benefits package, including 100% healthcare coverage, • 401(k) match, • Unlimited PTO