Inside Sales Representative
hace 6 días
Springfield
Job Description RESPONSIBILITIES: Customer Engagement & Relationship Management • Provide exceptional customer service by promptly responding to customer phone calls and emails., • Communicate directly with customers using an empathetic, consultative approach to understand operational challenges and specific aftermarket needs., • Develop and maintain long-term relationships with remote customers to strengthen loyalty and mitigate isolated price or delivery concerns., • Utilize the Nothum Aftermarket Sales Playbook, Fortifi Formula, analytics, and reporting tools to identify customers who have not purchased entitlement parts within the past 12 months., • Proactively engage targeted customers to understand purchasing gaps and barriers to entitlement parts adoption., • Identify and document root causes for lost or reduced aftermarket wallet share, including pricing, availability, delivery, or awareness gaps., • Collaborate with Aftermarket Account Managers (AAMs), Sales, and Service team members to understand customer history, equipment usage, and service activity., • Leverage internal resources to align customer recommendations with equipment requirements and service insights., • Communicate findings and customer feedback to internal stakeholders to support continuous improvement., • Recommend appropriate aftermarket parts or approved substitutions based on customer needs and equipment specifications., • Accurately generate quotes, pricing, and orders using CRM and ERP systems., • Apply basic mathematical skills to pricing, discounts, quoting, and order accuracy., • Utilize CRM and ERP systems to document customer interactions, track opportunities, and maintain accurate records., • Analyze customer purchasing data to prioritize outreach and support strategic planning., • Follow all company policies, procedures, and safety guidelines., • Maintain a clean, organized, and safe work environment., • Perform other related duties as assigned to support business needs. QUALIFICATIONS: Education & Experience • High school diploma or equivalent required., • Strong knowledge of aftermarket parts, preferably within industrial equipment, automotive, or powersports environments, including part interchangeability and technical specifications., • Customer-focused mindset with the ability to manage a high volume of customer interactions, strategic planning, and issue resolution., • Proficient in sales techniques, including proactive selling, upselling, and negotiation., • Technical aptitude to interpret machine drawings and bills of materials (BOMs) and translate customer-provided information into accurate and timely parts and service quotes., • Excellent written and verbal communication skills for professional interaction via phone, video conference, and email., • Strong attention to detail with effective organizational and time-management skills., • Proficiency with CRM/ERP systems, pricing tools, and Microsoft Office applications., • This position is primarily office-based and requires regular use of a computer, telephone, and standard office equipment., • Ability to sit for extended periods and perform repetitive hand and wrist movements., • Occasional lifting of materials up to 20 pounds may be required., • Reliable transportation to and from work is required., • Travel requirements are minimal, estimated at 0–5% as business needs dictate., • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.