Care Triage Nurse (Remote)
3 days ago
Dallas
Job Description Join VitalCaring – Where Your Passion Changes Lives! Are you looking for a career where compassion meets purpose? At VitalCaring, we're more than a home health and hospice provider—we're a family that supports, inspires, and uplifts both our patients and our team members. Who We Are Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 65 locations across the country. We are committed to fostering a culture of support, growth, and excellence for our team that is the backbone of how we ensure we deliver exceptional patient care. Why Choose VitalCaring? Work That Fits Your Life – Discover the ideal balance of purpose and flexibility. As a full-time salaried clinician, you'll enjoy the stability of a consistent role with the freedom to manage personal commitments throughout your day. Our field team thrives in an environment that empowers them to make a real impact—while still having the time and space to prioritize what matters most at home. With a generous 6 weeks of paid time off each year, you'll have the opportunity to recharge, reconnect, and return ready to do your best work. Make a Meaningful Impact – Help patients and families navigate their healthcare journey with compassion and dignity. Thrive in a Supportive Team – Work with a team who genuinely care and invest in your success. Grow Your Career – Take advantage of advanced training, mentorship, and career development opportunities. Competitive Pay & Benefits – Receive a rewarding compensation package that recognizes your dedication and expertise. Our benefits are designed to empower you with the resources, flexibility, and security needed to thrive both professionally and personally. Health & Wellness Medical, Dental & Vision Pharmacy Benefits Virtual & Mental Health Support Flexible Spending Accounts (FSAs) & Health Savings Account (HSA) Supplemental Health & Life Insurance Financial & Legal 401(k) with Company Match Employee Referral Program Prepaid Legal Plans Identity Theft Protection Work-Life Balance & Perks Paid Time Off Pet Insurance Tuition & Continuing Education Reimbursement This is a remote position eligible to those who reside in Alabama, Mississippi, Texas, Louisiana, Oklahoma, Kansas, Missouri, Arizona or Florida As a Care Triage Nurse you will: • Promotes the agency philosophy and mission by presenting a positive image to patients and families., • Demonstrates professional qualities as evidenced by being dependable, punctual, and maintaining a positive attitude, showing enthusiasm, and striving for excellence., • Understands and uses various forms of communication which may include phone system, software, reports, tools, and metrics., • Provides effective communication to patients and families, team members, and other healthcare professionals., • Triage patient care needs over the phone, providing medical advice, and coordinating with healthcare providers to address urgent concerns., • Uses motivational interviewing and active listening skills to understand patient needs and effectively communicate to identify/resolve issues., • Takes detailed notes and enters them into the patient's electronic medical record., • Follows up with patients as required to ensure their needs have been met., • Maintains confidential medical records for each patient in accordance with HIPAA guidelines., • Stays up to date on company policies and procedures., • Communicate with external call center to ensure all patient care needs are met., • Managing incoming referrals from time of receipt to admission to ensure timely initiation of care. Frequent login and access to e-referral portals to ensure timely review and acceptance of referrals., • Receive and act on emergent care and inpatient facility alerts via the ADT platform to ensure timely care coordination with branch, physician, and patient, • Implement strategies to prevent hospital re-admissions, including patient education, follow up telephonic touchpoints, and care coordination., • Collaborate with clinicians to manage all patient scheduling needs, • Communicate summary of afterhours/holiday activity with appropriate branch leaders, • Participate in regular training and continuing education to stay current with best practices in home health care., • Ensure appropriate communication at the onset of on call shift and effective handoff at the end of on call shift., • Ensure that all required portal systems are frequently accessed with current login credentials., • Performs all other duties as assigned. Position Qualifications • Graduate of an accredited school of nursing with a current Compact RN License, • Managerial Experience, • Current license in state of practice and CPR certification, • Bachelor's degree, preferred, • Minimum of 3 years of experience as a home health nurse, • Excellent verbal and written communication skills and critical thinking skills, • Proficient in HCHB, Microsoft Office products (Teams, Outlook, Excel, Word)