AI - Data Center
il y a 3 jours
Memphis
Job Description F2Onsite is in need of 8 AI Data Center Techs to join there team. On-Site Service Engineers (OSEs) are critical to ensuring the operational success of AI Server systems by providing expert hands-on maintenance, troubleshooting, and rapid recovery of Dell hardware and infrastructure solutions. Please send resumes to . Thank You! Job Profile Summary: • On-Site Service Engineers (OSEs) are critical to ensuring the operational success of AI Server systems by providing expert hands-on maintenance, troubleshooting, and rapid recovery of Dell hardware and infrastructure solutions at customer locations. OSEs are responsible for ensuring up time, reliability, and customer satisfaction through timely and expert-level technical support. OSEs collaborate with cross-functional teams to develop recovery protocols, perform root cause analysis, and deliver preventive measures. They also provide training, maintain service records, and ensure customer satisfaction through professional and timely service., • The OSE role is vital for delivering Dell's commitment to excellence in field services, especially in high-impact enterprise environments., • Provide on-site technical support for AI Server systems, ensuring rapid recovery and minimal downtime, • Design and implement standard procedures, • Perform corrective maintenance on AI Servers, including part replacements and hardware firmware upgrades with precision and accountability, • Expertly diagnose complex system malfunctions to isolate issues to Dell, other OEM vendors, or software, and execute appropriate action plans, • Perform proactive and reactive maintenance and hardware Field Change Orders (FCOs) per established procedures, • Enforce safety, quality, and documentation guidelines during interventions, • Perform initial system health checks and environmental audits to ensure compliance with operational standards, • Collaborate strategically with Customer Delivery Executive (CDE) Technical Customer Success Managers (TCSM), AI Data Center Functional Leaders, Technical Engineers, and the Field Service Manager (FSM) to develop and implement recovery protocols, • Conduct root cause analysis to identify issues and implement preventive measures to avoid future occurrences, • Communicate effectively with customers and internal teams before, during, and after service activities to ensure transparency and satisfaction, • Actively identify recurring issues and propose process enhancements or automation opportunities to improve service efficiency and reduce downtime across customer environments., • Conduct and actively contribute to on-call rotations or extended hours support (when required), • Collaborate with engineering teams to validate firmware updates and compatibility before deployment, • Provide training and support to team members on tool usage and standard procedures, • Champion knowledge sharing and mentor Associate and Career-level Customer Engineers to foster team growth and expertise, • Commit to ongoing professional development by attending required training classes to maintain a working knowledge of DELL or Dell Technologies equipment, software, and OEM systems, • Proactively manage assigned spare parts, tools, and test equipment, • Ensure accurate and timely updates of service records, including timely and accurate submission of Customer Satisfaction Index (CSI) updates, expense reports, and timecards, • Ensure prompt parts returns, • Follow proper escalation procedures as required, • Perform additional duties with precision and accountability by the supervisor, • Accurately document and track information gathered, and steps performed, ensuring clear and organized records for reference and reporting, • Conduct rigorous audits of inventory levels monthly to ensure adequate stock for critical components, • Act as Dell's frontline representative—communicating clearly, professionally, and confidently, • Establish and strengthen customer trust through prompt on-site response and technical expertise, • Ensure complete customer satisfaction through prompt on-site arrival, technical expertise, and professionalism, • Drive engagement with customer onsite teams when necessary, providing guidance, training, or support on approved technical procedures, answering queries, and facilitating effective coordination for parts and equipment delivery or pickup, • Provide accurate and timely documentation for service cases, actions taken, and resolutions, • Conduct post-service follow-up calls to confirm resolution and gather feedback for continuous improvement, • Serve as a Technical Advisor for Emerging Technologies Technical Skills: • Hands-on expertise with Dell hardware (servers, storage, networking) and data center environments, • Proficiency in interpreting system logs, diagnostic outputs, and performance data, • Excellent troubleshooting and problem-solving abilities, • Clear verbal and written communication skills with a customer-focused, professional demeanor, • Strong leadership and collaboration skills to motivate workgroups and work with cross-functional teams, • Ability to lift and move equipment up to 50 lbs, • Valid driver's license and reliable vehicle, • Education: Associate or Bachelor's degree in IT, Computer Engineering, or related field, • Required: Dell Proven Professional Certification (Storage Technology Foundations), • Preferred: Additional Dell Proven Professional Certifications, • Recommended/Desirable Certifications:, • CompTIA Network+ (N10-009), • CompTIA Server+ (SK0-005), • ITIL® 4 Foundation, • Cisco CCNA (200-301), • VMware VCP-DCV (Data Center Virtualization), • Microsoft Azure Administrator (AZ-104), • SNIA Storage Certifications, • Red Hat RHCSA (then RHCE for advanced Linux), • Willingness to travel to customer sites as required Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com. WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.\r\n\r\nWHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.