Customer Service & Sales Representative
hace 14 días
Wilmington
Job Description current customers. Assist with warehouse tasks as needed. Areas of responsibilities may include but are not limited to: • Attract potential customers by answering product and service questions., • Suggest additional products and services to potential and current customers., • Manage large amounts of inbound and outbound calls., • Anticipate customer needs, following up with previous customers to offer reorders or additional services., • Responsible for product knowledge to answer customer questions., • Assess competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities., • Develop leads, referrals, and accounts by checking customer’s buying history, suggesting related and new items, and explaining technical features., • Closing sales and achieving sales targets., • Create and maintain a database of current and potential customers., • Assist with administrative tasks and warehouse work as needed., • Assist in products and service issues, purchasing, scheduling, facility maintenance, truck maintenance and warehouse/office housekeeping as needed., • Participate in monthly and/or annual physical inventories., • Schedule inbound/outbound deliveries, as well as incoming/outgoing inventory., • Stock, organize, and maintain showroom to maximize sales and maintain inventory., • Maintain proper project details, documentation, and orders for specific large projects. Education, Skills, Experience, and Knowledge • High school diploma/GED or equivalent work experience, • Customer service oriented with strong telephone, computer, and multi-tasking skills, • General knowledge of warehouse operations, • Must be able to operate a forklift and/or pallet jack, • Basic math and computer skills, • Ability to write legibly and communicate clearly with professionalism and courtesy, • Experience with inventory/inside sales and/or demonstrated success working with customers Work Environment Office and warehouse/fabrication environment Physical demands may include but are not limited to: • High level of sitting, walking, standing, and/or climbing, • Stooping, bending, kneeling, and reaching, • Work outside/inside around machinery with moving parts and vehicles, • Exposure to all seasons of weather, as well as slippery and uneven surfaces, • Must be able to lift a minimum of 30lbs Travel None Exemption Status Non-exempt