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GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our ___ and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. ___ as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. As a Solutions Architect, you’ll be a trusted advisor to GitLab prospects and customers in the Seattle area, helping them understand how GitLab’s DevSecOps platform addresses both technical requirements and business objectives across the entire software development lifecycle. You’ll guide organizations through their digital transformation journeys, from planning through monitoring, using your technical expertise, understanding of cloud and modern software development practices, and strong customer empathy. Reporting to a regional Solutions Architect manager and partnering closely with Account Executives and cross-functional teams, you’ll own technical evaluations (including proof of value initiatives and workshops), shape solution architectures, and serve as the voice of the customer back to Product Management. In your first year, you’ll focus on driving successful platform adoption, influencing revenue growth through solution selling, and building long-term, trust-based relationships that showcase GitLab’s differentiated position in an AI-driven DevSecOps landscape. • Lead technical discovery, demos, and validation (including proofs of value) to show how GitLab’s AI-powered DevSecOps platform meets customers’ technical and business needs across the full lifecycle., • Drive the technical evaluation process as the Directly Responsible Individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments., • Collaborate with Account Executives and regional sales teams in North America to shape and execute account strategies that support new customer acquisition and expansion., • Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven digital transformation and enabling them to become GitLab advocates., • Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment., • Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning., • Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners., • Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team., • Experience engaging with customers in technical pre-sales, consulting, or similar roles, guiding them through solution design and evaluation., • Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows., • Hands-on experience with GitLab or comparable source control, CI/CD, and collaboration platforms, and the ability to map platform capabilities to customer use cases., • Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams., • Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments., • Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers., • Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing., • Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields. We, the Solutions Architect team, are part of GitLab’s Sales organization and serve as the technical counterpart to Account Executives, with this role focused on opportunities in North America and reporting into a regional Solutions Architect Manager. Our mission is to help customers realize the full value of GitLab’s AI-powered DevSecOps platform by advising on architecture, running technical evaluations such as proofs of value, and guiding customers through their digital transformation. We work closely with Sales, Product Management, Engineering, and Marketing, collaborating asynchronously across regions to share best practices, create reusable technical collateral, and act as the voice of the customer. We are focused on helping customers modernize end-to-end software delivery, adopt GitLab at scale, and navigate a rapidly evolving AI and DevSecOps landscape. #LI-DNI The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our ___ and ___. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $90,300 - $193,500 USD How GitLab will support you • ___ support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from ___ are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our ___ Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also ___ and ___. If you have a disability or special need that requires ___, please let us know during the ___.

Regional Sales Representative (B2B | Electrical Testing Solutions) Location (Remote / Home Office): United States (Central or Midwest territory preferred) Travel: Regular regional travel (day trips + overnights as needed) Employment Type: Full-Time/Permanent Reports To: Head of Sales & Marketing About the Opportunity: We’re partnered with a long-established, highly respected manufacturer in a specialized electrical testing niche supporting customers who build, process, and test electrical cables and wire harnesses. This organization is known for a customer-first, long-term approach—products are used for decades, and many customer relationships span years. This is not a “hard sell” environment. Customers rely on technical guidance, responsiveness, and trustworthy support. The team is looking for a sales professional (or technically skilled industry professional who loves working with people) who can build relationships, solve problems, and grow a territory through consultative selling. What You’ll Do: As a Regional Sales Representative, you will own an assigned territory and drive growth by combining consultative selling with exceptional customer care. Core responsibilities include: • Build and execute a strategic territory plan to achieve sales goals, • Identify, qualify, and pursue new opportunities within manufacturing, MRO, government, and OEM customer segments, • Maintain and expand relationships with existing customers to support repeat business and long-term partnerships, • Assess customer needs and recommend appropriate electrical testing products and solutions, • Deliver professional product presentations, demonstrations, and proposals, • Negotiate pricing and commercial terms within established guidelines, • Manage the full sales cycle: lead generation, pipeline management, forecasting, and order coordination, • Partner with internal teams (marketing, engineering, customer support) to ensure customer satisfaction before/during/after sale, • Keep accurate CRM records of activity, customer interactions, and forecasts, • Monitor market activity, customer trends, and competitor insights to inform sales strategy, • Represent the company at trade shows, customer meetings, and industry events Travel & Work Style: • Regular travel within the assigned territory (some overnight stays), • Attendance at trade shows, sales meetings, and trainings may require additional travel, • You build trust quickly and become a go-to advisor for customers, • You create consistent pipeline activity and manage deals through to close, • You’re organized, responsive, and follow through—customers feel supported, • You collaborate well with internal teams and represent the company professionally, • You can learn and communicate technical product value clearly (or you already know the industry) Education: Bachelor’s degree in business, engineering, or related field or equivalent experience Strongly Preferred Backgrounds (High-Value Targets): Because this is a niche industry, the client strongly values candidates with cable/harness and electrical manufacturing context. Candidates from the following backgrounds often ramp faster: • Electrical Engineer, Test Engineer, Manufacturing Engineer, • Production Supervisor (manufacturing environment), • QA / Manufacturing Quality (inspection, test, process) This team prioritizes: • Customer-first mindset (service > pressure tactics), • Integrity and professionalism, • Problem-solving and follow-through, • Collaborative “team coverage” culture (team supports accounts when someone is away) If your style is “hard close / transactional,” this may not be the right fit. If you’re relationship-driven, solution-oriented, and technically curious, you’ll likely thrive. • 5+ years of progressive B2B sales experience with ownership of results (territory, quota, or comparable accountability), • Ability to operate autonomously, prioritize effectively, and manage a pipeline end-to-end, • Strong communication skills: written, verbal, presentation (executive + technical audiences), • CRM proficiency and disciplined documentation of activity and forecasting, • Comfort learning technical concepts and translating them into customer value, • Valid ability to travel regionally (car and/or commercial travel as needed), • Dental care, • Extended health care, • Life insurance, • Paid time off, • RRSP match, • Tuition reimbursement, • Vision care, • Wellness program

Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale. With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure. Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit ___ and follow us on LinkedIn and X. Want to be part of our story? Apply today! Location: Varies, US remote Travel: Up to 40–50% Couchbase is seeking a Strategic Account Executive to own and grow a portfolio of our largest, most complex enterprise customers. This role is designed for a senior individual contributor who thrives in long, consultative sales cycles, builds deep executive relationships, and consistently drives expansion within strategic accounts. You will act as a trusted advisor to customers while partnering closely with internal teams to deliver business-critical solutions across cloud and on-prem environments. • Own and execute a Strategic Account Plan for a defined set of named enterprise accounts, aligned to Couchbase’s go-to-market strategy and growth objectives., • Drive new business, expansion, and retention within Fortune 1000 and other strategic customer relationships., • Manage complex, multi-threaded sales cycles from pipeline generation through negotiation and close, leveraging MEDDIC or equivalent sales methodologies., • Build and maintain strong C-level and senior stakeholder relationships, positioning Couchbase as a long-term strategic partner., • Collaborate closely with Sales Engineering, Customer Success, Product, Marketing, SDRs, and Partner teams to deliver differentiated solutions and exceptional customer outcomes., • Develop and execute pipeline creation and expansion strategies, leveraging customer ecosystems, events, cloud partnerships, digital channels, and developer communities., • Accurately manage and forecast pipeline, ensuring strong data integrity across Salesforce and sales tooling platforms., • Partner with leadership and act as a quarterback for internal resources, ensuring alignment across teams and successful execution against account objectives., • Stay current on the Couchbase platform and competitive landscape, articulating clear business value across both cloud (SaaS) and on-premise deployments., • Represent Couchbase with professionalism and credibility in high-stakes customer engagements, negotiations, and executive briefings., • 6–10+ years of enterprise or strategic software sales experience as an individual contributor., • Proven track record of exceeding quota in complex, high-value enterprise sales environments., • Experience selling into Fortune 500 / Global 2000 accounts, navigating procurement, security, and multi-stakeholder decision processes., • Background selling cloud, SaaS, database, or infrastructure technologies, ideally business-critical platforms., • Strong command of enterprise sales methodologies (MEDDIC, Challenger, or similar) and disciplined opportunity management., • Comfortable engaging with executive buyers and technical stakeholders, translating technical capabilities into clear business outcomes., • Experience co-selling with partners, cloud providers, and system integrators is highly valued., • Highly organized, self-directed, and accountable, with strong time management and forecasting discipline., • Thrives in a fast-paced, growth-stage environment, with a builder mindset and passion for customer success. $125,000 - $150,000 USD At Couchbase, we believe innovation thrives when diverse perspectives are at the table. We actively encourage applications from individuals of all backgrounds—including women, people of color, LGTBQIA+ professionals, veterans, and individuals with disabilities. If you see a role that excites you, but don’t meet every qualification, we still encourage you to apply. Studies show underrepresented talent is less likely to apply unless they meet all the criteria. We encourage you to apply if you’re excited about the role and can bring strong contributions to our team. If you require reasonable accommodations during the recruitment process, please let your recruiter know—we’re happy to support you. We value diverse educational and career backgrounds. If your experience aligns with the role’s goals—even if it doesn’t follow a traditional path—we’d love to hear from you. Why Couchbase? Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase’s mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers– all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. See our recent awards to learn why Couchbase is a great place to work.We are honored to be a part of the Best Places to Work Award for ___ and ___. Couchbase offers a total rewards approach to benefits that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include: • Generous Time Off Program - Flexibility to care for you and your family, • Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*, • Financial Planning - Retirement program* and Business Travel Insurance, • Career Growth - Be valued, Create value approach, • Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees., • And much more! *Note: some programs are not applicable to all countries. Please discuss with a Couchbase recruiter to learn more. Learn more about Couchbase: Disclaimer: Couchbase is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Join an impact initiative group and experience the amazing feeling of Couchbase can-do culture. By using this website and submitting your information, you acknowledge our ___ and understand your personal information may be processed in accordance with our ___ following guidelines in your country of application.

SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at ___. SmarterDx is seeking a Customer Success Manager who can help our customers thrive. In this role, you will ensure our health system clients have a positive experience with SmarterDx by developing deep relationships with clients, from hospital CFOs to Clinical Documentation Specialists to IT managers and beyond. You will collaborate with cross-functional teams to resolve customer issues, monitor the effectiveness of SmarterDx’s solution post go-live, and coordinate with our implementation team to launch new clients. This position requires exceptional project management, relationship-building, and communication skills. This role is fully remote within the US • Manage a portfolio of existing, “live” customers on the SmarterDx platform, • Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives, • Be a key contributor to team tools, templates and processes, such as implementation plans, CS playbooks, and customer onboarding processes, • Lead hand-offs from Sales to CS, through implementation and go-live, • Coordinate with internal teams to resolve customer issues, access additional resources, and facilitate the solutions needed by customers, • Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals, • Identify actionable insights by combining your understanding of customer needs, revenue cycle operations, and healthcare data, • Deliver customer feedback as a voice of the customer to internal teams, identifying customer needs, ideas, and challenges, and advocate for solutions and product enhancements, • Surface customer success stories, and help build a list of reference customers, • If necessary, coordinate implementation with clients and internal teams to ensure a successful launch, • 3-5+ years experience working in customer success or account management with hospital and/or health system clients, • Hospital revenue cycle experience is essential, • You take radical ownership over troubleshooting problems, • Capable of being both detail-oriented and a big picture thinker, and can tailor communications by appropriately zooming in or zooming out, • You are gracious, empathetic, and excellent in written and verbal communication, • You love to say “yes,” but you know how to say “no”, offer alternative solutions, and have difficult customer conversations in a respectful manner, • You thrive in ambiguous roles and can use critical thinking skills to “figure it out”, • You love variety and are able to wear multiple hats within the same or multiple projects: PM, CSM, trainer, process designer, QA, • Prior experience at a startup--especially as an early member of a new Customer Success team, • Experience using Jira to create and manage tasks and issues, • Strong experience with data analytics $120,000 - $140,000 salary #LI-Remote • Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan., • Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents., • Remote-First Team – Work from anywhere in the U.S., • Unlimited PTO & 10 Holidays – So you can relax and recharge., • 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match., • Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters., • Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: We are hiring a senior customer‑facing strategist and operator to serve as a trusted advisor for our largest and most complex gig economy customers. Our Sr. Customer Success Partner, Gig Strategy & Operations owns customer relationships and provides subject matter expertise across risk, trust, safety, and compliance. The individual in this role does not own customer programs directly. Instead, they partner closely with customers to influence safer program design, translate customer needs into product and technical inputs, and guide customers toward best‑in‑class risk outcomes using First Advantage solutions. While the role is 100% remote, individual must be located in the United States. Responsibilities: • Own senior‑level customer relationships and serve as a trusted advisor on user trust, safety, risk, and compliance strategy for gig economy platforms., • Act as the primary liaison between customers and internal teams, ensuring customer needs and concerns are clearly understood and addressed through partnership., • Provide subject matter expertise and thought leadership to help customers design, evaluate, and improve their own risk and trust programs., • Partner with customers and internal teams to address concerns and escalations through structured analysis and clear recommendations., • Help define, interpret, and communicate customer‑level metrics and trends to support informed decision‑making., • Translate customer requests and operational challenges into clear product and technical requirements for Product, Engineering, and Data teams., • Influence Product roadmap priorities based on aggregated customer insights and observed risk patterns., • Identify upsell and cross‑sell opportunities by connecting customer risk gaps to First Advantage solutions and articulating value., • 7+ years of experience in trust & safety, risk operations, compliance, fraud, vendor operations, program management, or scaled customer operations within high‑volume environments., • Direct ownership of operational programs at scale, including background checks, identity verification, fraud prevention, continuous monitoring, or quality assurance workflows., • Proven ability to own customer escalations end‑to‑end, including root cause analysis, remediation planning, and executive‑level communication., • Hands‑on experience defining, tracking, and improving operational KPIs, such as accuracy, turnaround time, SLA performance, compliance rates, or quality scores., • Demonstrated partnership with Product and Engineering teams, translating operational or customer needs into clear technical requirements or roadmap inputs., • Experience influencing or managing external vendors or partners, including performance management, audits, or quality controls. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel, • Medical, Vision, Dental, and supplementary benefit plans, • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP), • Competitive and flexible Paid Time Off (PTO) and 8 paid company holidays The salary range for this position is approximately $90,000-$110,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

About Contextual AI We're revolutionizing how AI Agents work by solving AI's most critical challenge: context. The right context at the right time unlocks the accuracy and production scale that enterprises leveraging AI require. Our enterprise AI development platform sits at the intersection of breakthrough AI research and practical developer needs. Our end-to-end platform allows AI developers to easily and accurately ingest and query documents from enterprise data sources and easily embed retrieval results into their business workflows. Contextual AI was founded by the pioneers of Retrieval-Augmented Generation (RAG), the foundational technique behind the context layer, connecting foundation models to current and relevant information. Backed by the industry's most forward-thinking venture capitalists, we're not just participating in the enterprise AI revolution, we're defining it. Join us in building a future where AI doesn't just answer questions, it transforms businesses. Job Overview Contextual AI is hiring a Forward Deployed Engineer to be part of the GTM team. This team is responsible for selling into Global 2000 organizations deploying generative AI solutions in production. As a Forward Deployed Engineer, you’ll be a trusted technical advisor and subject matter expert for our prospects and customers, understanding requirements, designing demos, and driving business value. You’ll accomplish this by working closely with customers to identify use cases, scope out needs, design pipelines, and help drive the adoption of Contextual AI’s technology. You will be a subject matter expert on AI industry trends and best practices. You will work directly with customers to align Contextual AI’s products to their top use cases. You must be ready for technical discussions with engineers, and demonstrate the value of Contextual AI in business discussions with directors and executives. You will help distill feedback from customers and help improve Contextual AI’s products while working with the product and engineering team. What you’ll do: • You will own the technical aspects of the sales cycle, driving the technology evaluation processes to highlight Contextual AI’s differentiation, clarify the business value to the customer, and ensure our customers’ success with our products, • You will act as a trusted advisor to our customers, while also building relationships with technical stakeholders., • Scope customer trials and projects. Work with the engineering and product teams to design and implement POC requirements that satisfy customer needs but are also technically feasible., • Create and deliver specialized technical demos according to the customers., • Act as the “Voice of the Customer” - Regularly engaging them on status calls, educating on product roadmap and QBRs, and managing escalations, while influencing our roadmap in partnership with our Product team., • Interpret complex problems, create simple solutions and collaborate closely with prospects, channel partners and our sales team to deliver winning solutions. What we’re seeking: • Bachelor's degree in computer science, engineering, or a related field (Master's or Ph.D. preferred)., • Experience working in enterprise SaaS, AI/ML, infrastructure, or similar industries in a technical capacity with end-customer engagement, • Proficiency in data infrastructure and modern machine learning tools (e.g. PyTorch, TensorFlow, transformers)., • Proficiency with coding languages Python, Typescript or similar languages at a production level., • Demonstrated experience providing technical guidance and support in customer calls & interactions, addressing product usage needs, and resolving issues, • Strong communication and presentation skills. Ability to demonstrate professional polish and a high level of technical credibility when speaking with both executives and engineers, • Self-starter and ability to operate independently and at high-velocity, • Clear customer empathy and intellectual curiosity Location: Mountain View, CA or remote within the USA Salary Range for California Based Applicants: $160,000 - $250,000 (actual compensation will be determined based on experience, location, and other factors permitted by law). Equal Opportunity Contextual AI is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT, engineering, finance, and other security-focused teams. At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey. This is a remote position that must be based in EST or CST. The Senior Customer Success Manager role will play a critical part in the exciting growth trajectory of Tines. As an automation platform, the more the customer automates, the more value they achieve and deliver to their business. Your role will be to drive strategic success planning and engagement across an assigned set of Tines’ enterprise accounts. You will foster champions in these accounts and will support and empower your customers across the customer journey - from onboarding to ongoing adoption, through expansion and renewal. Success in this role will entail developing an understanding the customer’s current state (teams, processes, tools, current usage of Tines), their strategic initiatives, and aligning with executive and key stakeholder goals & priorities. You will be able to effectively orchestrate across both customer and internal teams to bring to bear internal resources (Customer Success Engineers, Sales, Product, CS Leadership, etc) to tailor messaging and recommendations to the customer’s specific needs and to identify future-state opportunities for automation, additional feature usage, or recommend maturity of process within the customer’s organization. You will develop Success Plans to help customers drive an automation plan and roadmap, and you will partner closely with Sales teams to deliver customer Executive Business Reviews and QBR’s. Alongside expansion within existing teams, you will play a crucial part in our strategy to expand outside of security teams into other functions where automation potential exists, such as: IT, HR, Product/Engineering & Operations ) - helping to identify these opportunities and gain trust and stakeholder mindshare to extend the footprint and deepen the partnership with Tines. You will become a trusted advisor and subject matter expert on the Tines product, helping to build customer advocacy. At the same time, you will provide feedback to our Product and Engineering teams, helping us shape the future of the product. This role partners closely with Sales, Professional Services, Product teams, Customer Success Engineers, and other internal teams in pursuit of driving deeper partnerships and successful customer outcomes in these accounts. What you will be doing: • Effectively aligning with customer stakeholders in Tines’ higher-spend and more strategic/enterprise set of accounts accounts to ensure stakeholder alignment and value is being delivered along the customer journey - from onboarding through renewal, • In conjunction with a Customer Success Engineer (technical resource), orchestrating a first-class onboarding experience to ensure customer use cases are delivered in the specified timeline and customer users have the knowledge and skills they need to build and automate in the platform, • Reviewing account dashboards, metrics, log-ins, and use cases to determine the health of the customer, • Identifying issues that impact customers and/or challenges in the business and is able to provide thought leadership in finding a customer solution, and to provide recommendations to streamline existing process through automation, • Coordinating onboarding and business reviews to evaluate and review performance, align with customer priorities, drive a automation plan/roadmap, and locate new opportunities to promote usage & expansion within existing and new teams, • Partnering with internal teams to build success plans and account plans, align customer needs with use cases to increase platform usage/adoption/features, and present outcomes to executive stakeholders: VP / C-Suite level alignment, • Proactively identifying risks to the customer achieving their stated goals, and working with the CSE / PM teams and CS leadership to develop and drive a comprehensive risk mitigation plan, • Developing and driving a renewal plan and delivering a strategic message to customer users/analysts, management, and the C-Suite on the value of Tines and strategic recommendations for the account, • Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform What you bring with you: • 8 or more years of experience in a technical account management, customer success, or post-sales role at a technology company., • Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other), • Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners., • Knowledge of how to solve complex problems by utilizing internal resources and when to engage management or leadership. Target Annual Earnings (salary + commission): $150-170K Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #LI-SW1 #LI-Remote At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us ___. We’d love to hear from you. Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.

Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. We are on a mission to be the reliable foundation of every developer’s toolbox, and are building the team that will make that happen. Our values guide us —they are present in how we show up, make decisions, and work together to make an impact. We’re curious, driven, collaborative, genuine and humble. Temporal is growing and we are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. If you have a passion for improving the developer experience, building world-class open-source software and communities, and want to be a part of our amazing team, we'd love to hear from you! The Senior Solutions Architect is Temporal's primary customer-facing technical leader within the Growth team. In this crucial role, you’ll work directly with prospects and customers, guiding them in understanding the suitability of their applications for Temporal’s platform and showcasing the technical advantages of our cloud service. Your contribution is vital in positioning Temporal against alternative technologies, helping customer engineering teams expand production applications using Temporal, and owning the technical relationship with key decision-makers. Your role is integral to our success. * Help prospects understand if their application is suitable for Temporal * Help customers & prospects understand the technical benefits and drawbacks of the Temporal platform and cloud service * Position Temporal successfully against alternative technologies or technical patterns * Create the conditions in customer engineering organizations that allow them to expand the number of production applications using Temporal * Partner with Account Executives to develop and execute an overall account plan * Own the relationship with customer Technical Decision makers, evaluating and operating Temporal applications. • Live within the Pacific Time Zone or the Mountain Time Zone with a preference for Denver, Seattle, San Francisco or Los Angeles, • Excellent technical communication skills (presenting, whiteboarding, writing), • Comfortable discussing distributed system technologies, design decisions, and best practices., • Able to construct application prototypes and follow through with design, development, build, and deployment guidance using one of Temporal’s supported languages (Java, Golang, Typescript, Python, PHP), • Conversant in topics related to operating applications in production, such as security, reliability, performance, cost management, and operations., • Can offer helpful advice and good arguments to customers on architectural topics like application patterns and platform architectures, • Comfortable working with at least one of the major cloud providers and using the various services commonly employed for application development & production, • Serve as a technical advisor to Sales Account Executives - can help identify good/poor fit use cases, assist with scoping and sizing of opportunities, and anticipate where customer technical choices will work for or against Temporal., • Likes to learn new technical topics, often directly from Engineering, • Can come up to speed without any sales-specific training (i.e., from docs, videos & conversations), • Partners well with engineers working at customer organizations, • Serves as a good technical coach: likes to find ways to make others look smart, • The estimated pay range for this role is $200,000 - $250,000., • This is a base-salary, variable role with a 70/30 split., • Additionally, this role is eligible to participate in Temporal's equity plan. Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process. Employee benefits and perks below are for full-time employees, part-time or temporary positions are excluded. U.S. Benefits • Unlimited PTO, 12 Holidays + 2 Floating Holidays, • 100% Premiums Coverage for Medical, Dental, and Vision, • AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available), • Empower 401K Plan, • Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more! International Benefits Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with ___. Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, in-home office setup (in addition to company-issued hardware), professional memberships, work-from-home meals, and access to the Calm app for mental wellness. Travel Temporal is a globally distributed, collaborative team that values opportunities for in-person connection. Occasional travel may be required for company events, team offsites, and other meaningful moments that bring us together. Additional Perks • $3,600 / Year Work from Home Meals, • $1,800 / Year Professional Enrichment (Career Development & Professional Memberships), • $1,200 / Year Lifestyle Spending Account, • $1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment - laptop, monitor, keyboard, mouse, trackpad, and extension power cable at no cost to you), • $74 / Month Reimbursement for Internet, • Calm App Subscription for Mental Health & Wellness Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity. Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist. We are not working with external recruitment agencies, thanks.

Cribl does differently. What does that mean? It means we are a serious company that doesn’t take itself too seriously; and we’re looking for people who love to get stuff done, and laugh a bit along the way. We’re growing rapidly - looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As a remote-first company we believe in empowering our employees to do their best work, wherever they are. As the data engine for IT and Security many of the biggest names in the most demanding industries trust Cribl to solve their most pressing data needs. Ready to do the best work of your career? Join the herd and unlock your opportunity. Location: Washington D.C The Customer Success Engineer (CSE) acts as a trusted advisor for the customer in achieving customer outcomes, value and success with Cribl solutions. This highly technical role needs to coordinate and strategize across several functions to enable customers to realize continuous value. CSEs must be data-driven to drive efficiency in communicating with all federal and public sector customers. The CSE must be ready to engage with various technical functions within an organization while also being able to demonstrate the value of Cribl in business discussions with company executives. The goal is to help our customers become successful and enthusiastic Cribl champions throughout the customer journey. As An Active Member Of Our Team, You Will… • Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion, • Become the trusted Cribl product expert as customers build out observability pipelines to transform data in their organization, • Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers, • Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics, • Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data, • Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer, • Keep our customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customer, • Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization, • We are a remote-first company and work happens across many time-zones - you may be required to occasionally perform duties outside your standard working hours If You’ve Got It - We Want It • Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value, • Experience with Federal or Public Sector organizations., • Local to the greater Washington D.C. area, • GovCloud or FEDRAMP Experience, • Customers first, always mindset with great communication and relationship management skills that can manage customer expectations with empathy., • Customer facing presentation history in program reviews or similar events, • Direct experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle, • Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes, • Quick learner with good technical and problem-solving skills Bonus Points/Preferred Qualifications: * • Direct experience with Cribl products or the Administration of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.), • Solid technical understanding of managing customers through Customer Success Platforms such as GainSight, • Working knowledge of major cloud providers (AWS, Azure, GCP), • Good jokes, or maybe better, bad jokes, • Must be able to obtain a US Security Clearance Salary Range ($110K - $180k) The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate’s job-related knowledge, skills, and experience. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus. #LI-JK1 #LI-Remote Bring Your Whole Self Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at ___.

CallMiner seeks a skilled Customer Success Director to join our Customer Retention Team. In this role, the Customer Success Director drives business value for our key business Process Outsourcing (BPO) partners by ensuring a swift realization of benefits and expertly guiding them through the Conversation Intelligence & Automation maturity curve while optimizing a Center of Excellence. They balance and prioritize both tactical and strategic customer needs to ensure robust Gross Renewal Rates (GRR) and Net Dollar Retention (Net$Ret) forecasts and results. Their primary goal is to drive adoption, retention, expansion, and long-term strategic partner growth by aligning our technology to BPO business goals and operational workflows. • Manage a portfolio of BPO partners, align goals, foster strategic partnerships, and ensuring exceptional customer experiences., • Build strong trusted advisor relationships with BPO leadership and internal CallMiner teams to enable collaboration and alignment across all levels., • Represent CallMiner as the primary point of contact for BPO partners, ensuring a single, consistent voice for escalation and issue resolution., • Lead structured onboarding and enablement programs for new and existing BPO partner implementations, including change management and rollout expert coaching tailored for the BPO environment., • Co-create and implement scalable success frameworks through Center of Excellence for repeatable best practices that BPOs can deploy across their client portfolios and industry verticals., • Support sales, marketing and our BPO partners to develop a Go To Market strategy that can drive additional revenue opportunities., • Monitor platform adoption and usage across BPO client teams, proactively identifying and addressing risks and adoption gaps., • Own retention & collaborate on growth opportunities for your BPO book of business, exceeding $8 million, by driving renewal alignment and business value discussions., • Identify upsell and cross-sell opportunities within the BPO ecosystem; collaborate closely with sales and revenue teams to develop business cases and joint strategies., • Partner with Succes Strategy to influence partner engagement models that optimize BPO success in onboarding and servicing their clients with CallMiner solutions., • Define and track outcome-focused use cases that are aligned with the goals of the BPO clients and their customers., • Use Gainsight and other platform tools to operationalize account health, align team efforts, and ensure transparent execution of success plans., • Act as a thought partner, challenging and guiding BPOs to define, build, and measure strategic Conversation Intelligence use cases that drive quantifiable business impact., • Influence the CallMiner product roadmap by collecting, consolidating, and advocating partner feedback and innovation ideas., • Collaborate with marketing to capture and promote compelling BPO success stories via case studies, events, and industry webinars., • Collaborate with cross-functional teams — sales, product, marketing, operations — to deliver seamless execution supporting BPO partner success., • Proactively identify potential issues or conflicts and lead cross-team initiatives to quickly resolve escalations and maintain partner satisfaction., • Champion operational best practices and continuous improvement methodologies that scale CallMiner’s impact within BPO customers., • 4+ years in customer success, account management or client relations., • Bachelor's degree in a business-related major or equivalent work experience., • Experience developing and managing B2B customer relationships., • Experience managing BPOs and/or channel partners., • Experience with the development, execution, and overview of account plans., • Ability to manage customer expectations and be assertive, persistent, and persuasive., • Able to engage management decision makers and influencers at any level., • Excellent communicator with strong written and verbal communication., • Demonstrated ability to understand customer requirements and translate into a quantifiable solution., • Strong financial acumen with experience supporting revenue generating or cost reduction initiatives., • Ability to effectively prioritize workload and manage changes in priority and direction., • Must be computer literate; have experience using Microsoft Office Suite and other customer centric software., • Based out of our Waltham, MA office or remote., • Potential travel up to 30%., • Bi-lingual speaker preferably Spanish language., • Prior experience in Customer Success or Account Management in a SaaS environment. CallMiner's core set of values – from teamwork and ownership to success and joy – serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood. Our strong commitment to a positive workplace has earned us the recognition of a 2024 Top Place to Work by the Boston Globe. At CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. We strive to offer a well-rounded and generous benefits package designed to provide the coverage options and flexibility to meet both individual and family needs. This includes reimbursement programs for both fitness and tuition, generous PTO including an annual volunteer day, paid maternity, parental leave and more. We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state, or local laws.

About the Job: The Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value. The best candidate for this role will be passionate about customer success with a keen interest in software development and DevOps, balanced with a strong sales acumen. In LaunchDarkly GTM, we are all customer-obsessed and striving for massive year-over-year growth. Responsibilities: • Customer Onboarding: You will shepherd in new customers from the sales handoff through successful activation in the product. This includes building out success plans to get customers up to speed in the platform, project management through onboarding, helping customers leverage the most appropriate enablement paths and assessing customer’s adoption on an ongoing basis., • Risk Identification and Mitigation: You’ll work to proactively identify and diagnose risk-inhibiting adoption or that may cause churn and contraction. You’ll own building a risk mitigation strategy and coordinating across the account team to effectively steer the customer to success., • Technical Guidance: You’ll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers with direction on implementation and adoption best practices., • Prescriptively Sell: You will maintain a pulse on how our customers are tracking against their key goals and outcomes, identifying opportunities for customers to purchase additional products, services, and adopt new features needed for them to maximize the value of our solution., • Trusted Advisor: You understand your customers like no other and have built enough trust to act as an extension of their team. You provide prescriptive guidance to customers to help them get the most out of their LaunchDarkly purchase., • Build Champions & Executive Relationships: You are an expert champion builder. You consistently work to identify & support key advocates within your customers’ organization who actively promote the value of LaunchDarkly. In partnership with your Champion, you’re able to leverage success metrics & value driven insights to gain sponsorship at an Executive level., • Renewal and Expansion focused: You are comfortable owning a number and forecasting on a weekly basis. You will work directly with customers, sales and deal desk to execute renewal agreements on time and to identify expansion opportunities within your accounts Qualifications: • 5+ years in a customer facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets., • Experience owning the renewal process and being held accountable to a retention quota. This is a commercially oriented Customer Success team., • Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another sales methodology is preferred., • Strong project management skills. You should have experience holding customers and cross-functional teams accountable to a timeline., • Experience working on a technical product ideally interacting with developers or other technical personas as your primary customer. Experience within the DevOps space preferred., • Experience with both proactive and reactive customer success motions., • We will teach you all about LaunchDarkly, but you should have an existing level of technical knowledge and know-how., • Proven ability to advocate for both your customers and your company. You know how to be the voice of the customer in the company while mediating between the customer's requests and the company's vision. Pay: Target pay ranges based on Geographic Zones* for Level 4: • Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $171,000 - $235,000**, • Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $154,000 - $211,000**, • Zone 3: All other US locations - $145,000 - $200,000** LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location. *Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas. **Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary. About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: • Improving the velocity and stability of software releases, without the fear of end customer outages, • Delivering targeted experiences by easily personalizing features to customer cohorts, • Maximizing the business impact of every feature through the ability to experiment and optimize, • Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types, • Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at ___. Do you need a disability accommodation? Fill out this ___ and someone from our People Operations team will contact you for assistance. Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from ___.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit ___ directly for confirmed job openings and links to apply. Please notify us of any fraudulent representation by sending an email to ___.

Our Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We’re the proof layer that shows great companies deserve the trust they aim to build. We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority. Our Culture & Work Style 🚀 At Drata, we’re not just building software - we’re building a mindset. Everything we do springs from: * Be a Driver (Owner‑Operator Mentality): Own your work. Improve relentlessly. Deliver results. * Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact. * Stay Mission-Driven (Customer‑Obsessed): Challenge assumptions. Deliver value. Stay hungry. If you thrive when you’re empowered, energized, and working with smart, mission-driven people where you’ll feel at home here. Why Join The Drata Team? The best way to understand the Driver’s Mindset is to see it in action. We’re an award-winning, mission-driven team of 600+ people worldwide, united by a culture that values trust, speed, and continuous growth. * ___ Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years * ___: Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available. * ___: See why we are consistently recognized on Fortune's Best Workplaces lists. * Connect with Us on Socials: ___ - follow us for company updates, employee stories, and career news. Job Summary: As a Senior Customer Success Manager at Drata, you’ll be at the forefront of helping global companies build trust at scale. You’ll work with some of our largest and most regulated customers—advising on complex compliance programs and turning Drata into a strategic pillar of their security posture. This is a high-impact, high-visibility role where you’ll own executive relationships, shape long-term success plans, and guide customers through frameworks like SOC 2, ISO 27001, HIPAA, and FedRAMP. More than just a CSM, you’ll be a partner in your customers’ growth—connecting product capabilities to real business outcomes and influencing how they scale securely. We’re looking for someone who is driven by purpose, motivated by outcomes, and grounded in trust and accountability. At Drata, you’ll join a mission-led team that moves with urgency, leads with humility, and builds with intention. You won’t just support customers—you’ll help shape the future of compliance automation alongside some of the most thoughtful and driven minds in SaaS. The candidate for this role must be located on Pacific Time Zone. What you’ll do: * Lead strategic relationships with commercial customers—earning executive trust and becoming a go-to advisor on compliance program success * Drive outcomes, not just adoption—develop success plans, track KPIs, and proactively identify risks and opportunities for growth * Guide customers through frameworks like SOC 2, ISO 27001, HIPAA, PCI, and FedRAMP—ensuring they get more than checkboxes: real, measurable progress * Own key moments across the customer journey—from onboarding to renewal—with health checks, QBRs, and tailored Mutual Action Plans * Translate voice of the customer into action—partnering cross-functionally with Product, Engineering, Sales, and Support to influence roadmap and remove friction * Champion continuous improvement—both in how our customers scale securely and in how we scale our own processes, playbooks, and strategies * Promote what’s next—drive adoption of new features and ensure Drata continues to evolve alongside each customer’s business What you’ll bring: * Deep understanding of compliance frameworks such as SOC 2, ISO 27001, HIPAA, PCI, or FedRAMP, and how they apply to customer environments and business outcomes. (Required) * 4+ years of experience in security, compliance (GRC), or identity and access management, supporting commercial or enterprise customers or programs. (Required) * 6+ years of experience in Customer Success, Consulting, or Strategic Account Management within a B2B SaaS company, with a strong focus on commercial or enterprise engagement and long-term customer value. (Required) * Proven success managing complex relationships, including executive alignment, stakeholder navigation, and success planning across multi-product or regulated environments. * Strong communication skills with the ability to confidently lead conversations with both technical and non-technical stakeholders—particularly around compliance, risk, and automation. * Strategic, outcomes-driven mindset with a knack for translating compliance goals into scalable workflows and measurable impact. * Proficiency with tools such as Salesforce, Catalyst (or similar CS platform), Sigma, and Jira, and a strong understanding of customer workflows and reporting. * Comfortable working in a cross-functional, async-first environment, where you demonstrate trust in teammates, take ownership with humility, and move with urgency and resilience to deliver value to customers. How we support you: At Drata, our people are our strongest advantage—and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving. Explore how we invest in your ___. * Shared Success: We provide stock equity to ensure that as the company grows, you share directly in that success. Equity gives every employee a sense of ownership and the opportunity to celebrate our wins together—because your contributions don’t just support our progress; they help drive our collective success. * Health & Wellness: Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents, along with comprehensive wellness benefits and healthcare concierge services designed to support your needs beyond traditional insurance. * Financial Well-being: A comprehensive suite of financial benefits, including a 401(k) plan, company-paid life and disability insurance, tax-advantaged spending accounts, and a range of discounted voluntary offerings to help you customize and strengthen your overall financial position. * Family Support: We want to support you in life's most important moments, so we offer a paid Parental Leave policy, after six months of employment. Employees also receive access to Kindbody fertility and family-building benefits and dedicated leave specialists who help guide you through the entire process. * Growth & Development: Generous annual stipends for both professional and personal development, empowering you to invest in your continued growth. You’ll also have access to a wide range of internal learning opportunities, ensuring you can build new skills, deepen your expertise, and advance your career with confidence. * Time Off & Flexibility: We believe that to do your best work, you should get the time you need for rest, rejuvenation and recovery. Drata offers a flexible vacation policy, paid holidays, and other perks to recharge. This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for each US-based role is based on where the employee works and is aligned to one of 3 tiers based on the cost of labor for that geographic area. The expected OTE ranges for this role are set forth below, subject to change. Tier 1: $152,000 - $187,700 Tier 2: $136,800 - $168,900 Tier 3: $121,600 - $150,200 You can view which tier applies to where you plan to work___. A variety of factors are considered when determining someone’s leveling and compensation–including a candidate’s professional background and experience. These ranges may be modified in the future and final offer amounts may vary from the amounts listed above.

Cavallo is seeking a highly skilled Business Central Strategy Advisor & Product Architect to serve as our internal authority on Microsoft Dynamics 365 Business Central, workflow automation, and distribution operations. This role is central to Cavallo's transformation, guiding customers from SalesPad/GP to Business Central using our flagship products, Mission Control, Profit Scan, and the Profit Max Platform (PMP). This individual will define how Cavallo builds BC-aligned products, shape our workflow and data architecture, and ensure our solutions reinforce best practices across the BC ecosystem. This critical, cross-functional position supports Product, Engineering, Services, Sales, and Partners, providing the deep expertise needed to shape world-class, ERP-integrated experiences for distributors. The ideal candidate brings deep functional and technical experience in Business Central, distribution workflows, Power Automate, and the broader Microsoft ecosystem, combined with the ability to translate that expertise into product direction, technical recommendations, and data modeling decisions. Key Responsibilities Product & Platform Strategy • Act as Cavallo’s internal authority on Business Central capabilities, constraints, extension patterns, and data structures., • Shape Mission Control’s workflow model, defining how Cavallo solves BC gaps in areas like jobs, warehouse, reservations, automation, and approvals., • Influence Profit Scan’s BC integration by helping align costing, posting groups, and item valuations with our margin analytics engine., • Advise Product Leadership on BC trends, competitive offerings, partner practices, and distribution use cases. Integration, Workflow & Automation Expertise • Guide integration patterns for BC, including APIs, OData, events, data mappings, and Power Automate connectivity., • Define workflow triggers, automation entry points, approval patterns, and orchestration logic across Mission Control, Business Central, and other systems., • Ensure Cavallo’s system designs align with BC’s standards for customizations, extensions, and dataflows. GP → BC Migration Leadership • Strengthen Cavallo’s migration framework by defining GP-to-BC workflow transitions and identifying where Mission Control replaces legacy GP functionality., • Improve migration playbooks, partner readiness, and delivery templates to ensure consistent, repeatable BC implementations. Cross-Functional Enablement • Serve as the primary resource for internal teams needing expert guidance on BC functionality, workflow design, automation opportunities, and ERP constraints., • Support Sales and Marketing by educating them on BC workflows and how Cavallo’s products improve the ERP experience and remove costly custom development., • Partner with UX and Engineering on best practices for designing complex, multi-step BC-driven workflows with strong logic and intuitive structures. Customer & Partner Engagement • Engage directly with distributors, partners, and BC consultants to gather insights on real-world workflows and validate architectural decisions., • Advise on how Cavallo’s products can fill gaps, replace custom development, and reduce implementation risk across BC environments., • Participate in customer discovery, workflow mapping sessions, and complex implementations as the BC subject matter expert. Data Modeling & Cross-ERP Structure • Contribute to the Profit Max Platform’s (PMP) multi-ERP data model by defining BC mappings that align across other ERPs (Acumatica, NetSuite, GP, etc.)., • Ensure BC-specific workflows, data structures, and automation logic integrate cleanly with Cavallo’s margin and operational intelligence frameworks. Requirements Experience & Skills • Deep functional and technical expertise in Microsoft Dynamics 365 Business Central., • Extensive practical experience with distribution, wholesale, or manufacturing workflows., • Strong understanding of BC extension models, data structures, posting behaviors, and workflow limitations., • Hands-on familiarity with Power Automate or similar workflow automation tools., • Strong ability to translate complex ERP workflows into intuitive product experiences and clear technical recommendations., • Excellent communication skills with the ability to educate non-experts on ERP concepts clearly and confidently. Nice to Have • Experience with multiple mid-market ERPs (GP, NetSuite, Acumatica, SX.e, CSD, or similar)., • Functional or technical BC certifications., • Experience supporting software implementations or designing workflow-driven solutions., • Background working with data models, integration patterns, or multi-system automation. What Success Looks Like • Mission Control workflows clearly extend BC’s capabilities and eliminate the need for most custom development., • GP → BC migrations accelerate due to strong playbooks, fewer workflow gaps, and reduced implementation variance., • Profit Scan surfaces accurate, trusted margin intelligence through correct BC data mapping and costing interpretation., • The product roadmap is better aligned with real BC workflows, partner processes, and distributor needs., • Customers and partners view Cavallo as the go-to expert for distributor workflows inside Business Central. Why Join Us? • Become the cornerstone expert guiding Cavallo’s BC-aligned product strategy., • Influence high-impact decisions across product, engineering, services, and customer success., • Work at the intersection of ERP systems, distribution, workflow design, automation, and multi-ERP architecture. About Cavallo Cavallo is at the forefront of developing cutting-edge profit technologies for product-centric brands and wholesale distributors. . We’re seeking the self-motivated, the hard-working, the problem solvers, and the dedicated to join our team of experts. We're focused on helping businesses grow, expand, or reshape how they do things by approaching each and every problem with energy, creativity, and confidence. Ingenuity, adaptation, and evolution are at the core for us at Cavallo. Our Grand Rapids-based headquarters is focused on helping change the way organizations do business through our software products, customizations, expertise, and support. Our enterprise software solutions work with leading business applications, including multiple leading ERP platforms, and integrate with a wide range of apps and other technologies. Cavallo has been in the business of helping manufacturing and distribution companies increase productivity and efficiency since 2003. We got our start when a small business owner tasked a software developer with transforming a pile of clipboards and legal pads into a streamlined, efficient inventory management system. We have been sharing ideas and innovating ever since. Join Cavallo and help shape the next generation of data-driven enterprise solutions. If you are a visionary leader passionate about innovation, execution, and scaling world-class products, we’d love to hear from you!

About the Job: The Digital Led Customer Success Manager reports directly to the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts, guiding our new and existing customers through implementation and adoption with a heavy focus on 1:many outreach tactics and leveraging data to engage with the right customers at the right time. This is a relatively new team at LaunchDarkly, and the best candidate for this role will have a passion for customer success, experience leveraging data to manage a large customer portfolio, and an interest in helping to build a best-in-class Digital Led CS organization while executing at a high level. Responsibilities: • Customer Onboarding: Leverage customer journey data to understand which customers need additional support through onboarding. Drive them to 1:many marketing engagements or work with them 1:1 to ensure all customers in your portfolio are onboarded and activated correctly., • Risk Identification and Mitigation: Use data and product signals to proactively identify risks. Develop both 1:many and 1:1 risk mitigation strategies and coordinate across the account team to steer customers towards success., • Technical Guidance: Maintain a deep level of LaunchDarkly product knowledge and provide customers with direction on implementation and adoption best practices., • Prescriptive Selling: Monitor how customers are tracking against their key goals and outcomes. Identify opportunities for customers to purchase additional products, services, and adopt new features to maximize the value of our solution., • Trusted Advisor: Build trust quickly and provide prescriptive guidance to help customers get the most out of their LaunchDarkly purchase., • Build Champions & Executive Relationships: Identify and support key advocates within customer organizations who actively promote the value of LaunchDarkly. Leverage success metrics and value-driven insights to gain executive sponsorship in partnership with your Champion., • Renewal and Expansion Focus: Own and forecast the renewal process on a weekly basis. Work directly with customers, sales, and deal desk to execute renewal agreements on time and identify expansion opportunities within accounts. About You: • Entrepreneurial and Self-Motivated: You are driven and proactive, taking ownership of your role and responsibilities. You operate with a high level of urgency at all times. You thrive in a highly ambiguous, start up environment. This is a new team at LaunchDarkly and you will be helping to build the organization while executing within it!, • Passion for Learning and Growth: You are enthusiastic about continuous learning and personal development at LaunchDarkly. You view feedback as a necessity for growth so consistently seek it out and give it., • Highly Data Driven: You enjoy identifying trends in data and have a proven track record of leveraging data to make informed decision making on behalf of your customers, • Intellectually Curious: You have a hunger for knowledge and are naturally a question-asker., • Excellent Communication: Your written and spoken communication skills are outstanding., • Organized & Autonomous: You are capable of efficiently managing your workload and have a process for time management. You are able to prioritize a large customer portfolio to engage with the right customers at any given time. You do not require a lot of external direction to organize and manage your workload., • Strong Sales Acumen: You have a high level of sales acumen, strong negotiation skills and are eager to own a number. This is a commercially focused CS organization., • Natural Problem Solver: You have strong critical thinking skills and enjoy the process of solving complex customer problems. You are able to escalate issues when necessary in a clear, effective manner., • Team Player: You collaborate well with others, know when to pull specialists or leaders in and keep others informed proactively. Win as a team! Qualifications: • Located in the Continental US, • 5+ years in a customer-facing role, ideally in scaled/1:many/tech touch onboarding/implementation, account management, customer/partner success, or customer support, with a track record of exceeding targets., • Proven success in a 1:many/tech touch/tech-led Customer Success organization., • Highly data-driven with experience using product telemetry and growth/risk signals to target the right customers at the right time., • Experience owning the renewal process and being held accountable to a retention quota. This is a commercially oriented Digital Led Customer Success team., • Strong discovery and qualification skills; training in Command of the Message, MEDDIC, or another sales methodology is preferred., • Strong project management skills with experience holding customers and cross-functional teams accountable to a timeline., • Experience working with a technical product, ideally interacting with developers or other technical personas as your primary customer. Experience within the DevOps space is preferred., • Exceptional time management and organizational skills., • An existing level of technical knowledge and know-how. We will teach you all about LaunchDarkly, but you should already have foundational knowledge in the space!, • Proven ability to advocate for both customers and the company, mediating between customer requests and the company's vision. Pay: Target pay ranges based on Geographic Zones* for Level 3: • Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $136,000 - $187,000**, • Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $122,000 - 168,000**, • Zone 3: All other US locations - $116,000 - $159,000** LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location. *Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas. **Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary. About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: • Improving the velocity and stability of software releases, without the fear of end customer outages, • Delivering targeted experiences by easily personalizing features to customer cohorts, • Maximizing the business impact of every feature through the ability to experiment and optimize, • Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types, • Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at ___. Do you need a disability accommodation? Fill out this ___ and someone from our People Operations team will contact you for assistance.

We are seeking a highly motivated and talented Technical Sales Engineer to join our team at Worth AI. As a Sales Engineer, you will play a crucial role in driving the adoption of our AI-powered decision-making solutions by effectively demonstrating their value to potential customers. You will be responsible for understanding the unique needs and challenges of each client and aligning our solutions to address those needs. So if you are a former Junior Software Engineer who has a talent for sales too, apply today! You will be working closely with the sales team, you will be the technical expert and trusted advisor, guiding customers throughout the sales process. At Worth AI, we are revolutionizing the way businesses make decisions using the power of AI. Our mission is grounded in "Equitable Decision Making", where we champion fairness, inclusivity, and diversity of thought. We are passionate about making a positive impact in the business world and leaving a legacy of fairness and inclusivity. If you share our values and want to be part of a movement that transforms industries, then join us as we redefine worth and create a more equitable world. • Collaborate with the sales team to identify and understand customer requirements and challenges., • Conduct effective product demonstrations and presentations to showcase the value of our AI-powered decision-making solutions., • Provide technical expertise and guidance to potential customers throughout the sales cycle., • Create and deliver customized product demonstrations tailored to address specific customer needs and use cases., • Collaborate with the product development team to provide feedback and insights from customer interactions to further enhance our solutions., • Stay up-to-date with industry trends and advancements in AI technology to effectively position our solutions in the market., • Build and maintain strong relationships with customers, acting as their trusted advisor and ensuring customer satisfaction., • Consult with current and future customers about use cases and technical solutions, • Assists with research and development of new products., • Prepares product orders and schedules deliveries., • Provides support to customers and resolves problems with installed equipment., • Proposes improved materials or products to customers and explains benefits of changes., • Ensures that customer needs are met, which may include product modifications., • Provides expertise and support to sales teams to communicate products, services, and client needs., • Drafts or assists with the drafting of presentations and other documentation and materials that explain products and services to customers., • Own and advance product roadmap for focus region, • Advance customers through buying cycle to facilitate quicker opportunity closure, • Experience as a former Jr Software Engineer who converted to technical sales, • Proven experience in a technical sales or sales engineering role within the computer software industry., • Prior experience in FinTech, Risk, Underwriting and/or Payments Industry, • Strong understanding of AI technologies and their applications., • Excellent communication and presentation skills, with the ability to effectively convey complex technical information to both technical and non-technical audiences., • Ability to understand customer requirements and translate them into tailored solutions., • Strong problem-solving and analytical skills., • Proven track record of meeting or exceeding sales targets., • Ability to work independently and as part of a team in a fast-paced environment., • Must be willing to Travel two 2 company offsite events a year and travel to clients as needed, • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Life Insurance, • Flexible Paid Time Off, • 9 paid Holidays, • Family Leave, • Work From Home, • Free Food & Snacks (for those in Orlando, FL), • Wellness Resources

GitLab is an open-core software company that develops the most comprehensive ___, used by more than 100,000 organizations. Our ___ is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like ___ and ___, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our ___ and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. ___ as we build technology that transforms how the world develops software. As the Senior Professional Services Technical Architect, you'll be a key technical leader within GitLab's Professional Services organization. You'll guide customers through complex, high-impact engagements so they can realize the full value of the GitLab platform. You'll own the end-to-end technical architecture across projects in the Americas. This starts with discovery and scoping and continues through detailed design, delivery, and validation of our engagements. You'll make sure every solution aligns with customer goals and GitLab best practices. You'll report to regional Professional Services leadership and translate business and technical requirements into quality deliverables that can be reused across projects. You'll lead projects with multiple consultants and provide expert DevSecOps and AI-driven development guidance that drives successful adoption and long-term outcomes. In your first year, you'll deliver high-impact customer engagements while refining our architectural standards and delivery approaches. You'll establish yourself as a trusted technical advisor to customers and a go-to resource for complex implementations within the team. You'll deepen collaboration with Sales, Product, Engineering, and Professional Services Engagement Managers. You'll also strengthen how we approach discovery, design, and delivery across on-premises and cloud environments. It's a unique opportunity to shape how GitLab designs and delivers technical solutions for some of the world's most innovative companies. You'll help define the future of DevSecOps and AI-assisted delivery through hands-on architecture, mentorship, and thought leadership. • Delivering high-level technical architectures for complex GitLab implementations, including infrastructure, security, and integration designs that align with each customer's goals and constraints, • Leading large-scale migrations from source systems to GitLab using tools like Congregate, and defining detailed cutover and validation plans to minimize risk and downtime, • Designing and deploying GitLab environments on customer on-premises and cloud providers using the GitLab Environment Toolkit, Terraform, and Ansible in line with GitLab reference architectures, • Providing DevOps and DevSecOps consulting, including CI/CD, cloud, and SCM modernization, and guiding customers on best practices using GitLab Flow, Pipeline Components, and AI-assisted development workflows with GitLab Duo, including code suggestions, chat, and agentic tools that accelerate software delivery and improve developer productivity, • Coordinating technical implementation activities across internal Professional Services consultants, partner consultants, and customer teams to ensure aligned, on-time, and high-quality delivery, • Creating and maintaining technical collateral such as delivery kits, runbooks, and training materials that enable consistent, repeatable services delivery across regions and partners, • Leading technical discovery and solution design sessions with customers and partners, translating business objectives and constraints into clear, actionable technical requirements and statements of work, • Supporting Professional Services leadership by vetting partner consultants and new hires for technical depth and delivery experience, and providing enablement sessions on new or strategic service offerings, • Deliver high-level designs and oversee GitLab deployments to customer environments (on-premises and cloud providers) using Terraform, Ansible, and the GitLab Environment Toolkit, ensuring solutions align with GitLab reference architectures and defined customer expectations., • Engage with customers under a Statement of Work, driving high-quality outcomes such as increased adoption and usage of the GitLab platform., • Plan and execute migrations from source systems to GitLab using tools such as Congregate, ensuring data integrity, minimal disruption, and clear communication with stakeholders., • Provide DevSecOps consulting, including guidance on frameworks like GitLab Flow and DORA best practices. Help customers adopt AI-assisted development practices with GitLab Duo, including code generation, chat, and agentic workflow features, to modernize their software delivery practices and drive GitLab adoption., • Lead and mentor Professional Services and partner consultants by coordinating implementation activities with developers and customer points of contact, and by sharing best practices, communication approaches, implementation strategies, and reusable documentation, delivery kits, and training materials on large-scale enterprise engagements., • Partner with Professional Services Engagement Managers, customers, partners, and GitLab Professional Services Engineers to scope and create Statements of Work, lead technical discovery sessions to understand business goals, technical constraints, and requirements, and provide level-of-effort estimates, risk identification, trade-off discussions, and architecture recommendations that translate into clear, actionable designs and task-level work to support successful delivery., • Stay current on GitLab product releases, features, and fixes, and proactively share relevant updates and insights with the Professional Services team through enablement sessions and asynchronous communication., • Support Regional Delivery Managers with technical vetting of partner consultants and new hire candidates, as well as staffing assessments for complex Statements of Work., • Demonstrated progressive experience delivering complex, customer-facing technical consulting engagements from discovery and design through implementation and handover, ideally within a technology or software professional services environment. Strong background in professional services delivery models and technical consulting, including the ability to define, estimate, and communicate task-level work and align technical solutions with customer business goals., • Proven ability to design and document scalable architectures for GitLab or similar DevOps platforms, including infrastructure, security, and integration patterns across on-premises and cloud environments, with the strategic thinking and technical acumen to translate customer requirements and constraints into robust reference architectures, migration approaches, and implementation roadmaps., • Experience leading cross-functional delivery teams (for example, Professional Services engineers, partner consultants, customer technical leads, and architects), with a focus on clear technical direction, collaboration, and shared accountability for outcomes., • Deep familiarity with modern DevOps and DevSecOps practices and tooling, including source code management, continuous integration and continuous delivery, and infrastructure as code, with hands-on experience implementing these in enterprise environments., • Hands-on experience with infrastructure-as-code and configuration management tools, particularly Terraform and Ansible; familiarity with migration tools like Congregate and the GitLab Environment Toolkit., • Excellent communication and interpersonal skills, with the ability to lead technical discovery sessions, explain complex concepts to both technical and non-technical stakeholders, and build trusted advisor relationships with customers and partners., • Ability to operate autonomously in a fully remote, distributed, and asynchronous work environment, while managing multiple concurrent engagements, maintaining consistent target billable utilization, and adapting to ambiguity and change., • Experience with DORA metrics and software delivery performance measurement, with the ability to help customers establish baselines, set improvement goals, and leverage GitLab's analytics capabilities to track deployment frequency, lead time, change failure rate, and recovery time, is a plus. The Professional Services team at GitLab helps customers get the full value of our platform through consulting, implementation, and enablement services. We design, deliver, and improve service offerings and delivery models that drive successful outcomes, accelerate adoption, and support long-term customer success. Our team includes managers, architects, engineers, project managers, and other specialists across multiple regions, and we work asynchronously to support customers globally and maintain continuous progress. We emphasize open communication with customers and internal teams and adapt how we work as their needs evolve. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our ___ and ___. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $144,500 - $309,600 USD How GitLab will support you • ___ support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from ___ are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our ___ Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also ___ and ___. If you have a disability or special need that requires ___, please let us know during the ___.

About the role Interop Labs is seeking a Business Development Lead – Institutional to expand its footprint with financial institutions, asset managers, and other enterprise partners. This role will be responsible for driving adoption of Axelar's secure cross-chain infrastructure by institutions exploring tokenization, decentralized custody, RWA platforms, and interoperable DeFi applications. The ideal candidate brings strong existing relationships across institutional finance and fintech, and is deeply familiar with trends in digital asset infrastructure, blockchain custody, and institutional crypto adoption. You will act as a trusted advisor to partners, owning the full BD lifecycle from outreach to integration and post-deployment growth. Your responsibilities * Identify, engage, and close institutional partners — including banks, custodians, asset managers, financial infrastructure platforms, and RWA/tokenization providers * Own the end-to-end partnership development process: prospecting, pitching, technical coordination, negotiation, and onboarding * Collaborate with product, legal, and solutions teams to craft compelling value propositions and compliant solutions * Build strong relationships with internal stakeholders and ensure partner needs are clearly communicated across Interop Labs * Track and report on key metrics related to pipeline health, deal progress, and revenue opportunities * Represent Interop Labs and Axelar at industry events, conferences, and working groups (e.g., tokenization, cross-border payments, DeFi institutionalization) Your profile * Based in New York, US. * 5+ years in business development, sales, partnerships, or strategy roles in institutional financial services, fintech, or enterprise blockchain * Strong understanding of the institutional digital asset landscape, including custody, fund infrastructure, stablecoins, and tokenized assets * Demonstrated success in sourcing and closing high-value partnerships, preferably involving technical integrations or multi-stakeholder alignment * Ability to translate complex technology into business value for financial decision-makers * Familiarity with market infrastructure and regulatory considerations related to tokenization and DeFi * Self-starter mindset with excellent organizational and interpersonal communication skills * Passion for the future of open, interoperable financial systems Bonus * Prior experience with L1/L2 blockchain ecosystems, custody platforms, or tokenized fund infrastructure * Knowledge of smart contract platforms and cross-chain architecture Why us? * Autonomous, distributed environment with the opportunity to work collaboratively in a diverse team worldwide. * The scope to contribute to high impact work and make a difference in a decentralized protocol. * The chance to challenge yourself whilst learning heaps of stuff in the process. * Unlimited time off throughout the year to rest and recharge. * Competitive compensation with stock options, experiencing growth from the initial phase. About us Interop Labs builds interoperability technology. Interoperability between blockchains is crucial technology infrastructure for the growth of Web3 and the advancement of internet technology as a whole. Interop Labs is the initial developer of Axelar Network - the programmable Web3 interoperability platform, scaling the next generation of internet applications to billions of users. Axelar network's key attributes are programmability, security and scalability. Axelar (___) has raised over $100 million from leading VCs including DCVC, Galaxy, Polychain, Dragonfly, Coinbase, and more. Its diverse partner ecosystem spans industry heavyweights such as Ripple, Circle, dYdX, Uniswap, JPMorgan, Deutsche Bank, Microsoft, and others—underscoring Axelar’s unique market position and opportunity in unifying stacks between traditional finance and decentralized ecosystems. Axelar protocol was founded by Sergey Gorbunov (MIT PhD, UWaterloo Professor) and Georgios Vlachos (MIT MSc, Math Gold Medalist), who previously helped to build and launch Algorand. Interop Labs is committed to fostering a diverse and inclusive workplace. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, gender, sexual orientation, age, or any legally protected status.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. NiCE is seeking a visionary and results-driven Vice President of Customer Success & Services to lead their Americas region. This executive role oversees customer success, renewals, and professional services across a portfolio representing hundreds of millions in revenue and includes some of the world’s most iconic brands. The VP, Customer Success & Services executive will be responsible for driving customer retention, solution adoption, cloud activation, and services delivery, while leading high-performing teams and cultivating strategic customer relationships. This role requires a proven leader who excels in operational excellence, executive engagement, and cross-functional collaboration. Strategic Leadership: • Define and execute the regional vision for Customer Success and Services, aligned with global business priorities., • Drive innovation and transformation across engagement, delivery, and support models. Operational Excellence: • Implement scalable processes and frameworks to improve team efficiency and customer outcomes., • Monitor and enhance key performance indicators, including:, • Net Promoter Score (NPS), • Customer Satisfaction (CSAT), • Solution Adoption, • Customer Retention, • Referenceability, • Time to Revenue, • Revenue Growth Customer Advocacy & Engagement: • Serve as an executive sponsor for customers in the region, acting as a trusted advisor to C-level stakeholders., • Champion customer needs internally to influence product development and service enhancements. Cross Functional Collaboration: • Partner with Sales, Product, Platform Operations and R&D teams to deliver seamless customer experiences and drive business outcomes. Team Leadership: • Build, mentor, and inspire a high-performing, customer-centric organization., • Foster a culture of accountability, innovation, and continuous improvement. Financial Accountability: • Oversee renewal practices and ensure alignment with revenue growth targets., • Bachelor’s degree in Business, Finance, Technology or related field (or equivalent experience)., • Master’s degree in Business, Finance, or related field- preferred., • 20+ years of experience in customer success, contact centers, or B2B technology., • 10+ years of experience leading large, high-performance teams., • Proven success managing relationships with Fortune 500 brands., • Strong understanding of customer success and services KPIs, with a track record of driving measurable improvements., • Ability to communicate complex software concepts to enterprise-level executives., • Highly preferred, Executive leadership experience in a SaaS company., • Familiarity with contact center technologies, CCaaS, premise-to-cloud migrations, or enterprise software support., • Ability to travel domestically, • Vice President of Customer Success & Services will achieve high CSAT and renewal rates through strong customer relationships and proactive engagement., • Increases Cloud and maintenance ACV within the region by driving successful adoption and contract renewals., • Ensures on-time implementation and activation of services, improving Time to Turnup and overall delivery quality., • Builds and leads high-performing Customer Success and Service Delivery teams focused on customer outcomes and operational excellence., • Serves as a trusted advisor to key customer executives, ensuring alignment between business goals and delivered solutions. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

About Orb: Orb is redefining what billing software can be, turning one of the most complex parts of running a business into a strategic driver of growth. We're building the revenue design platform that helps teams automate billing, evolve pricing, and grow revenue with confidence. We work with companies like Vercel, Pinecone, Perplexity, and Replit to help them price smarter, bill accurately, and capture more of the revenue they've earned. Backed by $44.1M in funding from top investors like Mayfield, Menlo Ventures, and Greylock, we're a team that moves fast, holds itself to high standards, and is serious about changing how companies grow. For SF Bay Area and NYC residents, we've built a hybrid work culture where we are in office 3 days/week. For remote roles, we ask you to join us in person 1x per quarter. Our values, customer centricity, minutes matter, run with it, and attention to detail are at the core of everything we do. About the role: We’re looking for Solution Architects who are passionate about solving complex business challenges through innovative technical solutions. As a Solution Architect at Orb, you will play a critical role in bridging the gap between technology and business strategy, helping our customers navigate their most challenging and complex billing and monetization issues. You will have the opportunity to directly influence Orb’s product and go-to-market strategies and significantly impact our company's trajectory. In this role you will: * Drive sales deals: Partner with members of the sales teams to drive evaluations of the Orb product and help prospect companies understand the value of Orb. You’ll work on all parts of the deal process, from answering technical product questions to underscoring Orb’s security and compliance program. * Pave the path for implementations: You’ll help future customers understand how the core pieces of the product fit their existing workflows, and how they can best use Orb for automation and intelligence. You’ll play a key role in shaping Orb’s roadmap around reducing time to value. * Serve as a technical advisor in the field: Customers will look to you for expertise in both Orb’s products and related business systems. You’ll help them successfully craft solutions centered around Orb’s capabilities. * Help strengthen Orb’s product: We value developer experience highly, and you’ll work to fill in product gaps through technical solutioning and monitor customers’ experiences to give feedback to product teams. About you: * 3+ years of experience in a technical customer-facing role * Clear written and verbal communication, especially around technical concepts * Previous experience partnering with sales, product management, customer success to build process and repeatable motions * Demonstrated ability to design and implement technical solutions that address complex business challenges through a value-selling lens. * Excellent ability to translate technical concepts into non-technical language and vice versa, tailored to the audience. * Strong empathy and understanding of customer needs, with a proven track record of building and maintaining strong customer relationships. * A continuous learner who stays curious about new technologies and methodologies. * Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. * Sales Methodology training (e. g. MEDDPICC, SPIN, Challenger Sales) is preferred. * Not afraid to take calculated risks and innovate while balancing pragmatism. * Ability to act as a thought leader by sharing best practices through forums such as Webinars, Orb blogs, whitepapers, reference architectures, and public-speaking events. You might be a good fit if you: * Have prior experience in an early-stage startup * Know or have experience in the billing space * Have previously worked with data infrastructure tooling such as ETL tools * Are excited to work on developing creative solutions around data import, export, and ingestion tooling * Comfortable learning integration APIs quickly to facilitate Orb’s connection to internal tools such as tax automation, accounting, and provisioning Benefits: * Excellent medical, dental, and vision insurance * One Medical membership * Unlimited PTO plus an additional week off between Christmas and New Year’s * 401k plan * 16-week paid parental leave with equity vesting * Commuter stipend * Catered lunches in the office * Annual learning & development stipend * Meaningful equity in the form of stock options Equal Opportunity Employer We work with each other day in and day out, and strongly believe that building a diverse and inclusive team is key to our long-term goals and success as a company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Credo AI is a venture-backed company on a mission to empower organizations to responsibly build, adopt, procure and use AI at scale. Credo AI has built a pioneering platform for context-driven AI governance, AI risk assessment and compliance (to regulations like the EU AI Act and standards like NIST AI RMF, ISO 42001 etc) to ensure compliant, fair, and auditable development and use of AI. Our goal is to move responsible AI development from an “ethical” choice to an obvious one-by ensuring AI’s benefits are universally accessible while addressing the full spectrum of its risks. We aim to do this both by making it easier for organizations to integrate responsible AI Governance practices into their AI development and by collaborating with regulators/policymakers to set up appropriate ecosystem incentives. Founded in 2020, Credo AI has been recognized as a one of the ___ by Fast Company, a ___ by the World Economic Forum, named to the CBInsights' ___ and World's Most Promising Startups list, and included in Fast Company’s ___ and ___ by Madrona, Goldman Sachs, Microsoft and Pitchbook. As a Customer Success Manager at Credo AI, you will guide customers in the enterprise-wide adoption of the Credo AI Governance Platform. You will lead account and project management through the lifecycle, drive platform adoption across teams, and ensure customers realize long-term value. As a trusted advisor and primary point of contact, you will align platform capabilities to customer needs, support success plans, and collaborate cross-functionally to deliver meaningful outcomes. * Lead enterprise-wide adoption of the Credo AI Governance Platform; by managing projects and coordinating with internal teams to ensure successful and timely delivery. * Oversee all customer lifecycle activities, including delivering onboarding and training, coordinating support, leading business reviews, managing retention, supporting renewal and expansion, and driving advocacy. * Define and execute success plans aligned to customer goals and milestones to drive governance outcomes and long-term value. * Develop a deep understanding of customer priorities, decision-making dynamics, and success drivers to support long-term growth. * You have 5+ years of experience in enterprise Customer Success, Account Management, or Implementation roles within B2B SaaS companies, with a track record of managing and growing large accounts. * You bring strong project management skills and have successfully led multiple concurrent customer engagements. * You are an excellent communicator who can articulate complex concepts to both technical and non-technical audiences and advocate effectively for customer needs. * You work well across functions and can align teams including Sales, Product, and Engineering to support customer success. * AI fluency or willingness to learn is a requirement. * Prior work in a startup environment managing Fortune 500 customers. * Experience implementing GRC software. * Familiarity with AI governance frameworks and operationalizing governance workflows. * Ability to support US time zone hours (EST or CST) While this is a remote role and we're a fully distributed team, we routinely meet up in-person. We support individual members to coordinate in-person coworking whenever possible, and organize company-wide offsites multiple times a year. At Credo AI we value diversity, equity, and inclusion as core principles in our work environment, and the development of our product offerings, and we have implemented initiatives to foster and support these values. Credo AI Benefits & Perks * Competitive Salary and Equity * Health: We offer health, dental, and vision coverage. We also offer an ergonomic benefit to cover the costs of equipment to help staff stay healthy while working, both in the office and at home. * Coworking: We will cover the cost of co-working spaces like WeWork and in-person meetups. * Unlimited PTO: Credo AI has unlimited time off to support our employees * Generous Parental Leave: We offer up to 12 weeks of paid parental leave. * 401(k) plan for employees (US only)

Come build at the intersection of AI and fintech. At Ocrolus, we’re on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions. Our AI workflow and analytics platform for lenders is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system. Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world’s most innovative lenders do business. We’re looking for a Mortgage Forward-Deployed Engineer (FDE) to join our team and be the bridge between our product and our customers. This is not your standard engineering role, you’ll be out in the field, working directly with clients, writing production code, and helping them reimagine how they run their business with our platform. You will be working directly with our Account Management team, implementation team and onboarding team. This role reports to the VP of Account Management. As an FDE, you’ll wear different hats: engineer, architect, and trusted advisor. One day you might be prototyping a custom integration; the next, you’re running a proof-of-value with a C-suite exec; the next, you’re feeding back product insights that shape the roadmap. If you like variety, ownership, and making real-world impact, you’ll love this role. This role will report to our Lead Forward-Deployed Engineer and be a part of the Account Management team. What you'll do: • Act as a technical expert and trusted advisor during the post-sales process, embed with customer teams to understand their workflows and demonstrate how Ocrolus’ technology improves efficiency in mortgage origination., • Review and consult on technical solutions, APIs, microservices, data pipelines, and integrations that solve real business problems., • Build and support technical solutions and integrations for mortgage clients using Ocrolus, Encompass, and other POS/LOS mortgage platforms., • Run proof-of-concepts and proof-of-value engagements that demonstrate ROI fast., • Troubleshoot gnarly technical issues in live environments and get things back on track., • Partner with the Account Management and Product teams to deliver value, and influence the roadmap., • Travel occasionally (~30–50%) to customer sites and industry events Who we're looking for: (Skill Sets and Qualifications) • 3+ years of experience in software engineering, solutions engineering, or technical consulting., • 3+ years of a background in mortgage, or lending workflows., • Strong understanding and experience with Encompass, • Strong consultative sales/account management approach—able to map technology to business challenges and drive change management conversations., • Excellent communication and presentation skills, with experience engaging senior mortgage executives., • Backend: Python; APIs; Encompass Developer Connect; SQL., • Frontend: React/TypeScript; JavaScript with ICE Secure Scripting Framework (SSF) for Encompass custom form and workflow logic., • Supporting: Familiarity with mortgage LOS/POS platforms (Encompass, Blend, SimpleNexus, Floify); Git; cloud basics (AWS/Azure)., • Thrive in fast-paced, ambiguous environments where you figure it out and get it done. Nice to Have: • Experience with SaaS integrations or loan origination systems., • Additional mortgage LOS/POS experience, • Exposure to AI/ML or generative AI., • You’ll have ownership from day one, our FDEs lead projects end-to-end., • You’ll work directly with customers and see the immediate impact of what you build., • You’ll shape the product by bringing the voice of the customer straight to engineering., • You’ll work directly with a team focused on creating an excellent client experience, • You’ll have fun working with a highly proactive, collaborative team Note: The full-time salary range for this role is between $150,000 - $170,000 + commission + equity + benefits. Base pay offered may vary depending on job-related knowledge, skills, experience, and market location. Disclosure as required by N.Y.C. Admin. Code §§ 8-102 and 8-107(32) of the full time salary compensation range for this role when being hired into our offices in New York City. Life at Ocrolus We’re a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact. Our culture is grounded in four core values: Empathy – Understand and serve with compassion Curiosity – Explore new ideas and question the status quo Humility – Listen, be grounded, and remain open-minded Ownership – Love what you do, work hard, and deliver excellence We believe diverse perspectives drive better outcomes. That’s why we’re committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic. We look forward to building the future of lending together.

As a Sr. CSM, you are passionate about and have a world-class track record of creating and sustaining happy, referenceable customers that realize full value from the platform and partnership. You have an exceptional ability to establish and nurture stakeholder relationships and align on value objectives and results, acting as the customer's trusted advisor. Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at: ensuring clear, measurable success criteria is established and attained, driving adoption of platform best practices to optimize ROI, educating on new/upcoming features (which may qualify cross/upsell opportunities), anticipating and proactively de-escalating issues with scalable solutions, and maintaining a feedback loop for key product enhancements / improvement requests. • 5+ years experience in a CSM capacity, with 6+ yrs. experience in an enterprise SaaS product support environment, • Strong experience with building and developing long-lasting executive-level relationships (including with CISO’s and CIO’s) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers), • Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative, • Soft skills oriented towards developing and retaining a customer’s trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response), • Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer’s investment, • Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally, • Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage, • Strong technical troubleshooting skills (i.e., previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals, • Previous experience with Internet and networking technologies and products, including email security products, • Well versed with using case management systems and CRM’s (e.g., SFDC / JIRA), • Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required Value Realization: • Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention., • Schedule, prepare and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals/expansion., • Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth. Product Knowledge: • Maintain a deep understanding of our product and roadmap, so you can guide customers to success and continue to drive up their Adoption Score., • Educate customers on the most relevant features and functionality related to their specific requirements. Relationship Building: • Understand your customer’s industry trends, business challenges with email security, and current and potential use cases for Abnormal., • With understanding of customer needs, establish a strategic, trusted advisor relationship at the highest relevant levels by guiding the customer on best practice usage of the platform to manage risk and meet/exceed their objectives., • Develop and nurture Abnormal Security champions within your customer’s organization who advocate for the platform based on their positive experience. Account Success Planning: • Engage customers’ senior decision makers to understand their evolving strategy for email security and to shape Success Planning informed by these goals., • Work with the internal Account team and external customer stakeholders to formulate/maintain a Success Plan outlining how Abnormal Security addresses their immediate and future needs (with success metrics)., • Proactively monitor customer health to reach out to customers before risks or issues, • escalate and identify remediation options. Cross Functional Collaboration: • Partner with Abnormal Security Account Team (Account Executives, Sales Engineers, Support Engineers, etc.) to ensure that customers renew and expand usage. Triage and Risk Mitigation: • Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer’s advanced reporting needs based on repeated case escalations., • Coordinate internal actions and schedule customer calls as necessary to address case issues and concerns and ensure all commitments are met. #LI-MC2

You’re reading this for a reason. Something about your status quo feels off. Maybe you’re tired of of tight bid deadlines and educated guesswork. Maybe you’re tired of clocking out at 3 p.m., quietly wondering if you’ll be replaced in the next round of layoffs. Maybe you’re tired of chasing fractional gains on traditional software. Maybe you’re just pissed at the constraints of your role. The root cause is the same: you want your work to matter. We’ve found deep meaning and purpose in the ways we’re different — and we hope one or more of these will resonate with you too. * We unapologetically build for the real world Construction has always been synonymous with human progress, from the Great Pyramids of Egypt to the Empire State Building. It’s also everywhere around you: the place you live, the place you go to work, even the data centers delivering you this very sentence. Every one of them began as an idea, lines on paper or pixels on a screen, until the real-world builders turned them into reality, beam by beam and bolt by bolt. And yet, while architects, engineers, and countless other professions saw massive productivity gains with technology, the real builders were left behind. Construction productivity is worse today than it was five decades ago. Our mission, as digital builders, is to serve the physical builders. We see software and AI not as ends themselves, but as tools to empower those who shape the real world. When you work at Struction, you get to see your work literally transform reality — not just push pixels on a button or shave milliseconds off a benchmark. If we succeed, Struction will become the compute platform of construction: replacing paper drawings on job-sites and pioneering a world where physical construction can iterate as fast as code. * We develop only the most cutting edge technology Construction drawings are among the most intricate and information-dense documents on the planet. They’re highly multi-modal - combining texts, tables, vector graphics, images, and 3D models. They’re also highly irregular, shaped by the unique quirks and styles of each architects. And they’re intensely domain-specific: a dashed line can mean something entirely different in a civil plan than it does in an architectural one. Our job is to create a system that parses, indexes, and truly understands all of it. To accomplish this, we’re developing segmentation models more sophisticated than those used in self-driving cars, agents more capable and adaptive than Claude Code, and knowledge graphs that connect the digital and physical worlds. It’s frontier-level AI — grounded in the most tangible of domains. * We are early-stage (for now). Most people write off early-stage companies because they see outsized risk for the same job. We see it differently — as outsized impact for the same time investment. Fresh off our large seed raise, you’d be joining during the golden window: the product is validated by the market, yet the team is still small enough that every person meaningfully shapes the product’s direction and outcome every single day. We launched our specialty contractor product this January and have seen close to 50% MoM growth since. We’re based out of Colorado - one of the last places where reality, and productivity, still matter (+1 for ___). We’re close to our customers and intent on staying close as a company. We believe in working IRL but are consistently flexible. Getting your s*** done is more important than hours in the office, but time with your teammates is priceless. Life is only as rich as the experiences you chase. And when we succeed, your work will be recognized for breaking the agility barrier of the physical world — unlocking a level of iteration once thought possible only in the digital realm. * Own the full post-sale customer journey: onboarding, training, adoption, and ongoing success for general and specialty contractors using Struction * Translate your estimating experience into best practices, workflows, and training materials that help customers extract maximum value from the platform * Serve as the voice of the customer internally - surface product gaps, friction points, and feature requests that shape the roadmap * Build deep relationships with pre-construction teams, becoming a trusted advisor they actively want to learn from * Develop scalable success playbooks, documentation, and resources as we grow from dozens to hundreds of customers * Partner with sales to support expansion opportunities and renewals by demonstrating measurable ROI * Identify at-risk accounts early and intervene with targeted support before churn happens * Report directly to the CEO * You have 3+ years of hands-on estimating experience at a general or specialty contractor: you’ve done real takeoffs, assembled full bids for tight deadlines, and knows what it feels like when a number is wrong * You’re a natural teacher who gets energy from helping others succeed; you’ve trained junior estimators, onboarded teammates to new tools, or led internal process improvements * You’re technically curious, competent, and can quickly learn new software; you’ve adopted tools like Bluebeam, PlanSwift, On-Screen Takeoff, or similar - and maybe you’ve cringed a bit hankering for better tech. * You communicate clearly and confidently, whether on a Zoom call with a VP of Precon or writing a help article for a first-time user. * You’re organized and proactive. You don’t wait for customers to complain; you anticipate problems and reach out first. * You have a genuine interest in how AI is changing construction; you’re excited to be on the frontier, not intimidated by it or hesitant of it. * You have high tolerance for ambiquity; early-stage means building the playbook as you run it * You’ve spent time in the trades * You have a sense of humor * You’re gritty & scrappy * You’ve estimated multiple trades and project types (commercial, industrial, hospitality, etc.) * You’ve built training programs, SOPs, or onboarding documentation from scratch * You have a networking in the general or specialty contractor world and understand the competitive dynamics * You’ve used CRM or customer success platforms Education requirements: We require at least a high school degree, but prefer a Bachelor’s degree in a related field or equivalent experience. Location policy: We expect all staff to be in our office in RiNo, Denver full-time. We have a sweet office. However, we are open to a remote / hybrid policy for exceptional talent. Visa sponsorship: We do sponsor visas! However, we can’t guarantee successful visa sponsorships for every role and every candidate. If we make you an offer, we will make every reasonable effort to get you a visa. Please indicate on your application whether you require sponsorship. We encourage you to apply even if you do not believe you meet every single qualification: Not all candidates capable of thriving in this role will meet every single qualification as listed. We urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. If you want to do something different - something uniquely valuable, you should apply. “___” … let’s build it instead. You will be compensated according to your qualifications and the natural risk of the role (cash + equity). We offer fully-paid health insurance, 401k, and a once-in-a-lifetime experience.

The Surgimate Customer Success team is growing and we are looking for the right person to fill the role of Customer Success Manager! Driven by a passionate and dedicated team, Surgimate is an enterprise SaaS company in the digital health space committed to revolutionizing the way surgeries are scheduled. We are making a difference and having plenty of fun along the way. The Customer Success Team is responsible for building relationships, driving product adoption, and empowering clients to meet their goals. As experts of the Surgimate platform, we provide value as trusted advisors to our clients. * Own customer outcomes by ensuring clients clearly understand, adopt, and realize measurable value from Surgimate * Define success criteria with customers and regularly track progress against agreed goals (ROI, efficiency gains, workflow improvements) * Proactively identify gaps in adoption and create action plans to improve product utilization * Build and maintain strong, trusted relationships with key stakeholders across client organizations * Serve as the primary point of contact and strategic advisor for all assigned accounts * Develop a deep understanding of each client’s workflows, business goals, and challenges * Drive ongoing product adoption through regular check-ins, training sessions, webinars, and business reviews * Educate customers on new features and ensure alignment with their needs and use cases * Reinforce best practices to ensure consistent and effective platform usage * Monitor account health and engagement to identify risks and opportunities early * Take ownership of retention by addressing issues before they escalate * Maintain clear account plans and engagement strategies for key customers * Identify opportunities for expanded use cases, additional locations, or deeper product adoption * Partner with Sales on upsell and expansion opportunities * Help customers uncover additional value through new workflows and features * Act as the voice of the customer internally, providing structured and actionable feedback to Product * Identify trends across accounts to influence product improvements and roadmap priorities * Partner closely with Implementation to ensure smooth handoffs and continuity post-go-live * Work with Support, Product, and Sales to deliver a cohesive customer experience * Maintain accurate account data, notes, and activity tracking * Meet KPIs related to engagement, retention, and growth * Contribute to building scalable customer success processes and playbooks * Travel on-site to meet with clients (~30%) * Support evolving initiatives as the company grows * 3-5 years of Customer Success, Account Management, or a client-facing consulting role, preferably within a B2B SaaS environment * Experience working with healthcare customers or within healthcare operations strongly preferred * Proven ability to manage relationships across a range of account sizes, including engaging with executive stakeholders * Exceptional written and verbal communication skills, with the ability to clearly and effectively communicate complex concepts * Strong problem-solving abilities with a proactive, solutions-oriented mindset * High level of comfort with technology and ability to quickly learn new systems and workflows * Experience with CRM tools (Salesforce preferred) * Integrity: Builds trust through honesty, transparency, and doing the right thing for both customers and teammates * Mission-Driven Impact: Motivated by helping customers succeed and improving outcomes in healthcare, not just completing tasks * Progress over Perfection: Takes action, iterates quickly, and continuously looks for ways to improve rather than waiting for perfect conditions * Accountability: Takes ownership of customer outcomes, follows through on commitments, and proactively addresses challenges * Customer-Centric: Deeply understands customer needs, advocates for them internally, and ensures they realize meaningful value from the platform * Team Over Ego: Collaborates effectively, supports teammates, welcomes feedback, and prioritizes team success over individual recognition * Remote-first role with occasional travel required * Flexibility to work extended hours as needed to support key initiatives Our Product & Mission: At Surgimate, we’re one company with three powerful platforms — Surgimate, ImplantBase, and openDoctor — working together to transform how surgeries are coordinated and delivered. Each platform supports a different phase of the surgical journey, from patient access and scheduling to implant management and post-operative care. United under one mission, we’re building the essential operating system for surgical orchestration — helping providers deliver faster, smarter, and safer care. Our Team: At Surgimate, we are a remote first team distributed across the US with R&D Centers in Israel & India. We offer opportunities for our team to spend time together at meetups, volunteer, and work flexibly. Read more about our team & values here: Our Benefits: Full time, US based team members can expect: * Competitive salary plus commissions/bonus, 401(k) with company match up to 4% * Medical, dental & vision plans for the employee through Cigna. Plus, employee covered plans available for dependents. * Long Term Disability and Life Insurance * Monthly Home Internet & Wellness allowances * 10 Holidays + 2 Holiday Eves * 18 days PTO, 18 days Sick Leave * Additional days off for SurgiGive (volunteering 1), Birthday Celebration (1) & Recharge (3) Our benefits may vary by country. Please ask your recruiting contact if you have any questions. Applicants must be authorized to work in the United States without sponsorship.

FutureSight is hiring an experienced and visionary Founding CEO to lead FlowAR, a new B2B SaaS venture revolutionizing how finance teams manage accounts receivable (AR). Accounts receivable is consistently ranked among the top 5 pain points for finance teams. Companies struggle with manual, error-prone workflows—spreadsheets, Outlook reminders, mailed invoices, and staff chasing overdue balances. FlowAR’s AI AR Agent streamlines credit risk assessment, automates reminders across text, email, and voice, and empowers your collections team to take proactive action—driving improved liquidity. We are launching in Q4 2025. As Founding CEO, you will: • Win customers — Run pilots, shape pricing, and validate retention + expansion, • Build the product — Work with FutureSight’s product/engineering pod to launch V1 by November 2025, • Raise capital — Lead the seed raise with our initial cheque, • Build your team — Hire your founding team and set the cultural foundation FutureSight is a venture studio that co-creates and invests in B2B SaaS and Vertical AI startups alongside exceptional entrepreneurs. We give founders an unfair advantage — pairing hands-on studio support with early capital, reducing risk and increasing the odds of success by 10x. We’re led by a cross-functional team of builders and investors. Kevin Nguyen and Alan Smith lead venture design and product strategy. Prathna Ramesh applies her experience as a venture investor with capital strategy in every new business. Dennis Ensing mentors our ventures with operational and strategic expertise, Krista LaRiviere brings years of entrepreneurial and marketing experience as a multi-time exited founder, and Anupama Joshi drives founder excellence. John Carbrey (San Francisco), a successful software entrepreneur and people leader, adds deep insight into scaling startups from 0 to 1, having built and exited multiple prior SaaS ventures. • Validated problem — You will enter a venture with a proven market need and strong momentum toward building and scaling, • Studio bench strength — Designers, engineers, growth marketers, and fundraising pros are embedded from Day 1, • Capital commitment — Initial pre-seed funding for early hires and building the MVP with potential for follow-on funding, and access to our investor and advisor network, • Founder-level drive — You’re motivated to co-found a new venture as the CEO. With or without us, this is your calling., • Startup scrappiness — You’re familiar with the scrappiness of owning something from start to finish, • Previous founding experience — You have co-founded a product company or B2B SaaS venture or have been at a venture-backed company, • Risk appetite and capacity — Read more on our post on the___, • GTM chops — Proven success in B2B SaaS sales, marketing, and customer engagement, • Fundraising fluency — Able to craft investor narratives and close capital; well-networked in fintech and early-stage communities, • People leadership — Magnet for top talent; coach and culture carrier, • Bonus: Exposure to accounting/finance tools and processes or AI agents/LLMs, • Daily active engagement with our team to: launch initial product, achieve initial market traction and prepare for seed fundraise, • Full P/L ownership of the new entity, • A significant equity stake in the business, • This is a full-time role; we are looking for someone to commit full-time and exclusively to building and owning a new SaaS venture

Harbor is seeking a Corporate Law Department Client Engagement VP to join our growing team. As a Client Engagement VP at Harbor, you are a strategic business developer skilled in the legal industry and passionate about identifying and growing opportunities within an assigned territory (made up of end-market / geo region / named accounts). You’ll focus on building relationships with your assigned accounts, understanding their unique challenges, and driving awareness of Harbor’s solutions. Your role is central to achieving growth by establishing Harbor as a trusted partner within your territory and engaging clients in meaningful, solution-oriented conversations. In alignment with Harbor’s go-to-market strategy, you’ll work closely with colleagues in both Go-to-Market and Delivery teams, as well as teams from our external alliance partners, to expand business potential by successfully presenting tailored solutions to our corporate law department clients and prospects. You’ll report to our Chief Growth Officer for Corporations, within the Go-to-Market domain leadership team. This is a full-time fully remote position with preference being given to those candidates located in New York City area or Northeast US. What you’ll do: • Territory / Account Strategy and Development: Develop and execute annual strategic plans for your assigned accounts and territory to ensure awareness of Harbor’s solutions and value., • Identify and Expand Opportunities: Uncover and act on whitespace within assigned accounts, positioning Harbor solutions to meet client needs and drive revenue growth., • Collaborate on Developing Opportunities: Partner with Delivery team colleagues to open and advance opportunities to solve client challenges., • Client Engagement and Relationship Building: Cultivate and strengthen relationships with C-level executives, becoming a trusted advisor who understands their industry and strategic goals., • Pipeline and Forecast Management: Maintain an active pipeline through opening, advancing and successfully closing new business; maintain regular and accurate forecast data that reflect a path to meet your assigned goals., • Marketing Alignment: Execute to drive value from enterprise marketing activities – including events, growth marketing campaigns and community programs – to open and advance opportunities in your territory. We think you’ll be a great fit if you have: • Experience: 10+ years in B2B business development within large, complex organizations, ideally in the legal industry., • Strategic Execution: Proven ability to create and implement territory development plans, with a structured sales methodology (e.g., MEDDIC) and strong pipeline management skills., • Leadership: Adept at forming and leading account pursuit teams, aligning stakeholders to address complex client challenges, and building loyalty with clients., • Industry Knowledge: Deep understanding of the legal sector, especially large law firms and corporate legal departments, and the current trends and challenges they face., • Cross-functional Collaboration: Skilled in partnering with stakeholders across Delivery, Go-to-Market, and Operations to align on priorities and deliver cohesive client experiences What you can expect from us: • Flexible Work Environment: Work remotely, or from our offices in Chicago or Moncton, with flexibility for US-Eastern or US-Central time zones., • Comprehensive Benefits: Including flexible paid time off, medical and dental insurance, retirement funding, and professional development opportunities., • Inclusive Community: Join employee resource groups, DEI programs, and ESG initiatives that reflect our commitment to a supportive and inclusive workplace. About Us: Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem. Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.

As the Senior Salesforce Technical Architect, you will own the integrity and strength of our Salesforce operations and environment. You’ll be acting as a leader and trusted advisor to our multiple departments leveraging Salesforce and its integrated technologies, as well as be an effective mentor for individuals seeking to better understand, improve upon, and maximize their Salesforce experience. You will be the final decision maker with regards to technical requirements when it comes to platforms that integrate with Salesforce. Additionally, you will act as the point of contact between Salesforce and Quest, handling contract negotiations and additional product requests. You will need a deep understanding of the Salesforce platform but just as importantly, top-notch people skills to get your ideas and solutions across to stakeholders and gain trust to get your visions built into successful solutions. • End-to-end management and implementation within our Salesforce Platform., • Build out secure integration architecture within our Salesforce Org to interface with external systems and partner integrations such as Sage Intacct, Conga, DemandFarm, Workbench, Dataloader, Marketo, and other native and non-native integrations (from additional AppExchange partner integrations to third-party webhook & API based integrations)., • Evaluates and implements new architecture, either custom or managed, that ultimately leads to the streamlining of existing processes and improves efficiency of others., • Reviews new product purchases that will integrate with Salesforce for security and existing architecture considerations and provides pre-purchase support as requested, • Usage of Salesforce development technologies including Apex, SQL, XML, Java, and jQuery., • Developing new and maintaining existing security protocols (working knowledge of oAuth, SSO/SAML)., • Responsible for driving (continuous integration/continuous deployment) implementation using sandbox tools and other Salesforce Packages., • Responsible for developing the roles & permissions of our users, including setting object & field permissions and developing role-specific page layouts, process flows, reports, dashboards, etc., • Adheres to the Quest Analytics Values and supports a positive company’s culture., • Responds to the needs and requests of clients and Quest Analytics management and staff in a professional and expedient manner., • Familiar with project management fundamentals, leading workloads and projects to completion, and driving what work is getting done., • Leads the evaluation and resolve for technical debt related to Salesforce and its integrated technologies., • Point of contact for communications coming from Salesforce, including new product offerings, platform issues, and contract negotiation., • Participate in the training and/or mentoring programs as assigned or required, • Adheres to the Quest Analytics Values and supports a positive company’s culture., • Responds to the needs and requests of clients and Quest Analytics management and staff in a professional and expedient manner., • Other Duties As Assigned., • Bachelor’s degree or 5 years of developer experience in lieu of degree., • 4-7+ years of professional experience as a Salesforce Developer and Technical Architect, • Salesforce Platform Certifications; Platform App Builder and Integration Architecture, • Foundational experience with multiple Salesforce Cloud Solutions across many lines of business; sales, marketing, operations, support, and accounting usage/best practices., • Working knowledge of security protocol including SSO, SAML, OAuth and data security within the Salesforce platform, • Working knowledge of Salesforce development languages including Apex, SOQL, SOSL, XML, and JavaScript, • Working knowledge of REST/SOAP APIs, • Working knowledge of Salesforce AI (Agentforce 360), and experience with utilizing/incorporating other AI-based tools (i.e. Microsoft Copilot, Claude) and processes into systems & workflows, • Experience with Salesforce sandboxes; development, staging, and deployment processes, • Self-motivated and able to work in a fast-paced, deadline-oriented environment, • Excellent troubleshooting, listening, and problem-solving skills, • Proven ability to solve complex issues, • Customer focused, • Works well in a team environment What you’ll appreciate:•Workplace flexibility – you choose between remote, hybrid or in-office•Company paid employee medical, dental and vision•Competitive salary and success sharing bonus•Flexible vacation with no cap, plus sick time and holidays•An entrepreneurial culture that won’t limit you to a job description•Being listened to, valued, appreciated -- and having your contributions rewarded•Enjoying your work each day with a great group of people Apply TODAY!___ About Quest AnalyticsFor more than 20 years, we’ve been improving provider network management one groundbreaking innovation at a time. 90% of America’s health plans use our tools, including the eight largest in the nation. Achieve your personal quest to build a great career here. Visa sponsorship is not available at this time. Preferred work locations are within one of the following states: Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois (outside of Chicago proper), Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, or Wyoming. Quest Analytics provides equal employment opportunities to all people without regard to race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. We are committed to creating and maintaining a workforce environment that is free from any form of discriminations or harassment. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence ___ NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly. We are not currently working with additional outside agencies at this time. Any job posting displayed on websites other than ___ or ___ may be out of date, inaccurate and unavailableWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: We are hiring a senior customer‑facing strategist and operator to serve as a trusted advisor for our largest and most complex gig economy customers. Our Customer Success Director, Gig Strategy & Operations owns customer relationships and provides subject matter expertise across risk, trust, safety, and compliance. The individual in this role does not own customer programs directly. Instead, they partner closely with customers to influence safer program design, translate customer needs into product and technical inputs, and guide customers toward best‑in‑class risk outcomes using First Advantage solutions. While the role is 100% remote, individual must be located in the United States. Responsibilities: • Own senior‑level customer relationships and serve as a trusted advisor on user trust, safety, risk, and compliance strategy for gig economy platforms., • Act as the primary liaison between customers and internal teams, ensuring customer needs and concerns are clearly understood and addressed through partnership., • Provide subject matter expertise and thought leadership to help customers design, evaluate, and improve their own risk and trust programs., • Partner with customers and internal teams to address concerns and escalations through structured analysis and clear recommendations., • Help define, interpret, and communicate customer‑level metrics and trends to support informed decision‑making., • Translate customer requests and operational challenges into clear product and technical requirements for Product, Engineering, and Data teams., • Influence Product roadmap priorities based on aggregated customer insights and observed risk patterns., • Identify upsell and cross‑sell opportunities by connecting customer risk gaps to First Advantage solutions and articulating value., • 7+ years of experience in trust & safety, risk operations, compliance, fraud, vendor operations, program management, or scaled customer operations within high‑volume environments., • Direct ownership of operational programs at scale, including background checks, identity verification, fraud prevention, continuous monitoring, or quality assurance workflows., • Proven ability to own customer escalations end‑to‑end, including root cause analysis, remediation planning, and executive‑level communication., • Hands‑on experience defining, tracking, and improving operational KPIs, such as accuracy, turnaround time, SLA performance, compliance rates, or quality scores., • Demonstrated partnership with Product and Engineering teams, translating operational or customer needs into clear technical requirements or roadmap inputs., • Experience influencing or managing external vendors or partners, including performance management, audits, or quality controls. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel, • Medical, Vision, Dental, and supplementary benefit plans, • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP), • Competitive and flexible Paid Time Off (PTO) and 8 paid company holidays The salary range for this position is approximately $90,000-$110,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

The Surgimate Customer Success team is growing and we are looking for the right person to fill the role of Senior Customer Success Manager. Driven by a passionate and dedicated team, Surgimate is an enterprise SaaS company in the digital health space committed to revolutionizing the way surgeries are scheduled. We are making a difference and having plenty of fun along the way. The Customer Success Team is responsible for building relationships, driving product adoption, and empowering clients to meet their goals. As experts of the Surgimate platform, we provide value as trusted advisors to our clients. As a Senior CSM, you will take ownership of our most complex accounts, bring a higher level of strategic thinking to client engagements, and play an active role in shaping how the CS team operates and grows. * Own customer outcomes for a portfolio of accounts, including our most complex and high-value clients, ensuring they clearly understand, adopt, and realize measurable value from Surgimate * Define success criteria with customers and regularly track progress against agreed goals (ROI, efficiency gains, workflow improvements) * Proactively identify gaps in adoption and create action plans to improve product utilization * Build and maintain strong, trusted relationships with key stakeholders — including senior leaders — across client organizations * Serve as the primary point of contact and strategic advisor for all assigned accounts * Develop a deep understanding of each client’s workflows, business goals, and challenges * Maintain clear account plans and engagement strategies, with a longer-term view on retention and growth * Drive portfolio-level strategy, prioritizing efforts across accounts based on risk, value, and growth potential * Lead Executive Business Reviews (EBRs) focused on demonstrating ROI and aligning long-term success * Drive ongoing product adoption through regular check-ins, training sessions, webinars, and business reviews * Educate customers on new features and ensure alignment with their needs and use cases * Reinforce best practices to ensure consistent and effective platform usage * Apply a consultative approach to help clients connect platform capabilities to their broader operational goals * Monitor account health and engagement to identify risks and opportunities early * Take ownership of retention by addressing issues before they escalate * Navigate complex customer scenarios, including multi-stakeholder environments and at-risk accounts * Identify opportunities for expanded use cases, additional locations, or deeper product adoption * Partner with Sales on upsell and expansion opportunities * Help customers uncover additional value through new workflows and features * Act as a senior voice of the customer internally, providing structured and actionable feedback to Product * Identify trends across accounts to influence product improvements and roadmap priorities * Partner closely with Implementation to ensure smooth handoffs and continuity post-go-live * Work with Support, Product, and Sales to deliver a cohesive customer experience * Lead cross-functional efforts to resolve complex challenges and improve the overall customer experience * Act as the internal quarterback for high-impact accounts, ensuring alignment across teams * Help develop and refine CS processes, playbooks, and best practices as the team scales * Mentor and support other CSMs, sharing best practices and elevating team performance * Maintain accurate account data, notes, and activity tracking in CRM * Meet KPIs related to engagement, retention, and growth * Identify and drive improvements to Customer Success processes, tools and playbooks to support scale * Travel on-site to meet with clients * Support evolving initiatives as the company grows * Other duties as assigned by management * 5-7 years of Customer Success, Account Management, or client-facing consulting experience, preferably within a B2B SaaS environment * Proven experience managing complex accounts with multiple stakeholders, including engagement at the executive level * Experience working with healthcare customers or within healthcare operations strongly preferred * Demonstrated ability to drive measurable customer outcomes: retention, adoption, and expansion * Exceptional written and verbal communication skills, with the ability to clearly and effectively communicate complex concepts * Strong problem-solving abilities with a proactive, solutions-oriented and consultative mindset * Comfortable contributing to team-level initiatives, sharing best practices, and helping elevate those around you * High level of comfort with technology and ability to quickly learn new systems and workflows * Experience with CRM tools (Salesforce preferred) What We’re Looking For - Our Surgimate Values * Integrity: Builds trust through honesty, transparency, and doing the right thing for both customers and teammates * Mission-Driven Impact: Motivated by helping customers succeed and improving outcomes in healthcare, not just completing tasks * Progress over Perfection: Takes action, iterates quickly, and continuously looks for ways to improve rather than waiting for perfect conditions * Accountability: Takes ownership of customer outcomes, follows through on commitments, and proactively addresses challenges * Customer-Centric: Deeply understands customer needs, advocates for them internally, and ensures they realize meaningful value from the platform * Team Over Ego: Collaborates effectively, supports teammates, welcomes feedback, and prioritizes team success over individual recognition * Remote-first role with occasional travel required * Flexibility to work extended hours as needed to support key initiatives Our Product & Mission: At Surgimate, we’re one company with three powerful platforms — Surgimate, ImplantBase, and openDoctor — working together to transform how surgeries are coordinated and delivered. Each platform supports a different phase of the surgical journey, from patient access and scheduling to implant management and post-operative care. United under one mission, we’re building the essential operating system for surgical orchestration — helping providers deliver faster, smarter, and safer care. Our Team: At Surgimate, we are a remote first team distributed across the US with R&D Centers in Israel & India. We offer opportunities for our team to spend time together at meetups, volunteer, and work flexibly. Read more about our team & values here: Our Benefits: Full time, US based team members can expect: * Competitive salary plus commissions/bonus, 401(k) with company match up to 4% * Medical, dental & vision plans for the employee through Cigna. Plus, employee covered plans available for dependents. * Long Term Disability and Life Insurance * Monthly Home Internet & Wellness allowances * 10 Holidays + 2 Holiday Eves * 18 days PTO, 18 days Sick Leave * Additional days off for SurgiGive (volunteering 1), Birthday Celebration (1) & Recharge (3) Our benefits may vary by country. Please ask your recruiting contact if you have any questions. Applicants must be authorized to work in the United States without sponsorship.

Senior Account Executive Location: Remote, USA Rebrandly does not sponsor work authorization needs; candidates must have proper work authorization to work in the United States, without sponsorship. Compensation: $160,000-$175,000 USD OTE (50/50 split) Level: Senior IC About Rebrandly Rebrandly is the leading platform for branded link management, helping businesses create, track, and optimize their branded short links. We empower companies to strengthen their brand presence across all digital touchpoints while gaining valuable insights into their link performance and audience engagement. Rebrandly is a fully remote company with employees in the US and Europe. Our diverse and global team serves tens of thousands of customers in over 30 countries. Our platform is trusted by millions of users and global brands worldwide, including Versace, Toyota, PayPal, and Zillow. The Role We're seeking an ambitious and results-driven Senior Account Executive to join our growing sales team. In this role, you'll be responsible for driving revenue growth by identifying, qualifying, and closing new business opportunities with mid-market and enterprise clients. You'll work closely with marketing, customer success, support, and product teams to deliver solutions that help brands maximize their digital presence through custom branded links. What You'll Do Sales & Revenue Generation Own the full sales cycle from initial contact through contract negotiation and close, managing a pipeline of qualified opportunities worth $500K+ in annual recurring revenue. Consistently meet or exceed quarterly and annual sales quotas while maintaining accurate forecasting in our CRM. Relationship Building Develop strong relationships with key decision-makers, including marketing directors, CMOs, digital marketing managers, and IT stakeholders. Understand each prospect's unique business challenges, goals, and technical requirements. Serve as a trusted advisor by demonstrating how Rebrandly's link management, analytics, and branded domain capabilities can drive measurable business outcomes. Product Expertise Become a subject matter expert on Rebrandly's platform, including features like custom domains, link retargeting, dynamic routing, workspace management, and analytics. Articulate complex technical concepts in business terms and conduct compelling product demonstrations tailored to each prospect's use case. Stay current on product updates, competitive landscape, and industry trends in link management and marketing technology. Collaboration & Strategy Work closely with customer success to ensure smooth handoffs and successful customer onboarding. Provide valuable market feedback to product and marketing teams to help shape the product roadmap and positioning. Collaborate with fellow account executives to share best practices and contribute to a high-performing sales culture. What You'll Bring Experience & Track Record 3+ years of B2B SaaS sales experience with at least 2 years in a closing role. Proven track record of consistently exceeding sales quotas in a fast-paced environment. Experience selling marketing technology (martech), analytics platforms, or developer tools strongly preferred. Demonstrated success managing complex sales cycles with multiple stakeholders. Sales Skills Exceptional discovery and qualification skills with the ability to uncover pain points and business objectives. Strong presentation and demonstration capabilities with the confidence to present to C-level executives. Skilled negotiator who can navigate procurement processes and close deals efficiently. Experience with consultative, solution-oriented selling methodologies (MEDDPIC). Technical Aptitude Comfortable discussing technical concepts, including APIs, domains, DNS, and integrations. Ability to understand and articulate how Rebrandly fits into a customer's marketing technology stack. Quick learner who can master new product features and translate them into customer value. Actively using AI daily. Personal Attributes Self-motivated and competitive with an entrepreneurial mindset. Excellent communication skills, both written and verbal. Strong organizational skills with meticulous attention to detail. Resilient and adaptable in the face of challenges. Team player who thrives in a collaborative environment while taking ownership of individual results. Requirements • 3+ years of B2B SaaS closing sales experience, • Proven track record of meeting/exceeding $500K+ annual quotas, • Experience with Salesforce or similar CRM platforms, • Excellent written and verbal communication skills, • Ability to travel up to 30% for customer meetings and industry events Nice to Have • Experience selling to marketing, communications, or brand management teams, • Knowledge of link management, URL shortening, or digital marketing analytics, • Existing network of relationships within the marketing technology space, • Experience with product-led growth sales motions Why Join Our Team: • Rebrandly provides its full-time US employees with comprehensive benefits, including:, • Uncapped, flexible PTO, • Enjoy your birthday off as a floating holiday, • Company winter holiday closure the week between Dec 25- Jan 01, • Medical, Dental, and Vision health insurance plans with 90% company contribution towards premiums for both employees and dependents, • Supplemental company-paid benefits include STD, LTD, Life and AD&D Insurance, OneMedical membership, and Talkspace, • HSA, FSA, and supplemental life insurance options available, • Roth and Traditional 401(k) plans with company match, • Professional development budget for continued learning, • Fully remote work environment with flexible hours, • Collaborative team culture with significant autonomy and ownership, • Opportunity to make a direct impact on company growth and customer success Rebrandly is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

WE'RE LUMA HEALTH. Needing healthcare can be hard — getting care shouldn’t be. We built___ because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it. So, we’ve created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end. Customer Success Executive What YOU will do at Luma Health We are looking for a highly driven and empathetic Customer Success Executive to serve as a trusted advisor to our strategic customer base, comprising large health & hospital systems and Academic Medical Centers across the country. As a Customer Success Executive (CSE), you will play a key role in ensuring our customers derive maximum value from our products and services. You will manage a portfolio of strategic healthcare clients, responsible for building strong relationships at all levels within the customer’s organization, and acting as a trusted advisor. You will be responsible for driving customer adoption, usage, satisfaction, retention, and growth, while leveraging deep industry and product knowledge to support our clients' long-term success. Key Responsibilities: • Customer Relationship Management:, • Develop and nurture relationships with key stakeholders at healthcare organizations, including executive teams, clinical leaders, and operational managers., • Serve as the primary point of contact for high-value clients, ensuring their needs are met and addressing concerns in a timely, professional manner., • Onboarding & Adoption:, • Lead the team through the onboarding of new customers, working closely with internal teams to ensure seamless implementation and integration of our solutions into customer workflows., • Drive product adoption and usage, working with clients to optimize their use of the platform and ensuring they achieve their desired outcomes., • Strategic Planning & Account Growth:, • Work closely with clients to understand their business goals, challenges, and strategic priorities, tailoring solutions to meet their needs., • Identify opportunities for upselling and cross-selling, positioning new products and features that align with customer objectives., • Customer Success Strategy:, • Develop and implement customer success plans that align with customer goals and KPIs, ensuring measurable outcomes., • Monitor customer health metrics (e.g., engagement, retention, satisfaction) and proactively address issues that may lead to churn or dissatisfaction., • Conduct regular business reviews with customers to track progress, showcase value, and identify areas for improvement., • Data-Driven Insights:, • Analyze customer data and feedback to derive actionable insights that help improve product offerings and customer success processes., • Use data to drive customer outcomes, presenting reports and updates to both clients and internal stakeholders., • Advocacy & Thought Leadership:, • Serve as an advocate for the customer within the company, ensuring their needs and feedback are communicated to relevant teams, such as Product and Engineering., • Stay informed on industry trends, regulations, and technology developments in healthcare, positioning yourself as a trusted advisor to clients., • Collaboration & Cross-Functional Support:, • Work closely with internal teams, including Sales, Product, and Support, to ensure customer needs are met and issues are resolved promptly., • Provide training and education to both customers and internal stakeholders on the best practices for using our products and services. Who You Are • 5+ years of relevant work experience in customer success or account management. SaaS experience preferred, • Excellent project management skills and ability to collaborate across multiple internal and external stakeholders, • Have exceptional written and verbal communication skills, • You have proven success in building trust and driving results for a broad range of stakeholders: senior executives, IT, and day-to-day users of the software, • Ability to quickly identify underlying drivers of problems, quickly develop hypotheses, and execute on a path to solve, • Proven record of unblocking relationships, turning detractors into advocates, and driving issues to resolution with great client satisfaction, • Tech-savvy and possess strong analytical skills: i.e., can analyze source material and verify accuracy and completeness of details, • Growth company DNA -- ability to thrive in a dynamic, fast-paced startup environment, • Proven Success in growing annual account spend over time. Nice to have: • Healthcare, EMR, EHR Consulting, or Product Management experience, • Process building experience, • Upsell experience We Take Care of You! • Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs., • Work Life Balance, • Flexible Time Off, • Wellness Programs, • Discounted Perks, • 401(k) and Company Equity Don’t meet every single requirement? At Luma Health we are dedicated to building an inclusive workplace so if you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Luma Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe in order to thrive, businesses need a diverse team and leadership. We welcome every race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Everyone is welcome here. Come join us if you want to make a difference in health care. Pay Transparency Notice: Depending on your work location and experience, the target annual salary for this position can range as detailed below. Full time offers from Luma also include incentive plan + stock options + benefits (including medical, dental, and vision.) Base Pay Range: $90,000—$110,000 USD Please note that you will never be asked to submit payment or share financial information to participate in our interview process. All emails from Luma Health will come from "@lumahealth.io" email addresses. Any emails from other email addresses are scams. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the scammer and contact the FBI Internet Crime Complaint Center. If you'd like to verify the legitimacy of an email you've received from Luma Health recruiting, forward it to .

While candidates in the listed location(s) are encouraged for this role, candidates in other US locations will be considered. #LI-REMOTE As a Sr. Solutions Engineer on the Digital Natives team, you will work with the leading data engineering, data science & ML teams in the market to push the boundaries of what big data architectures are capable of. Reporting to the Field Engineering Manager, you will collaborate with strategic customers, product teams, and the broader customer-facing team to develop architectures and solutions using our platform and APIs. You will guide customers through the competitive landscape, best practices, and implementation; and develop technical champions along the way. We are looking for high technical aptitude individuals with a deep sense of ownership and a desire to help customers ship solutions at production scale. Ideal candidates are deeply curious, capable of operating with confidence in ambiguous situations, and are extremely adaptable. The impact you will have: • You will partner with the sales team and provide technical leadership to help customers understand how Databricks can help solve their business problems., • Drive technical discovery and solution design, focusing on winning competitive deals and accelerating time-to-value in strategic accounts., • Continuously research & learn new technologies and their implementations on Databricks, • Consult on Big Data architectures, implement proof of concepts for strategic projects, spanning data engineering, data science and machine learning, and SQL analysis workflows. As well as validating integrations with cloud services, home grown tools, and other 3rd party applications, • Collaborate with your fellow Solutions Architects, using your skills to support each other and our customers, • Become an expert in, promote, and recruit contributors for Databricks inspired open-source projects (Spark, Delta Lake, and MLflow) across the developer community., • Work closely with account executives to create and execute account penetration strategies, focusing on winning technical decision-makers and building new customer champions., • Build trusted advisor relationships with senior and executive stakeholders by articulating the business value of Databricks in clear, outcomes-driven terms. What we look for: • 4+ years in a data engineering, data science, technical architecture, or similar pre-sales/consulting role, • Experience building distributed data systems, • Comfortable programming in, and debugging, Python and SQL, • Have built solutions with public cloud providers such as AWS, Azure, or GCP, • Expertise in one of the following:, • Data Engineering technologies (Ex: Spark, Hadoop, Kafka), • Data Science and Machine Learning technologies (Ex: pandas, scikit-learn, pytorch, Tensorflow), • Strong executive presence with the ability to influence C/VP-level stakeholders and align technical solutions to strategic business priorities., • Available to travel to customers in your region, • [Desired] Degree in a quantitative discipline (Computer Science, Applied Mathematics, Operations Research), • Nice to have: Databricks Certification NOTE: If your experience isn’t a perfect match for the job description, but you feel like you’re a good fit for the role, apply. We want to work with smart, passionate, people who are good at their job, and, a lot of times, those people have non-linear career paths.

While candidates in the listed location(s) are encouraged for this role, candidates in other US locations will be considered. #LI-REMOTE As a Solutions Architect on the Digital Natives team, you will work with the leading data engineering, data science & ML teams in the market to push the boundaries of what big data architectures are capable of. Reporting to the Field Engineering Manager, you will collaborate with strategic customers, product teams, and the broader customer-facing team to develop architectures and solutions using our platform and APIs. You will guide customers through the competitive landscape, best practices, and implementation; and develop technical champions along the way. We are looking for high technical aptitude individuals with a deep sense of ownership and a desire to help customers ship solutions at production scale. Ideal candidates are deeply curious, capable of operating with confidence in ambiguous situations, and are extremely adaptable. The impact you will have: • You will partner with the sales team and provide technical leadership to help customers understand how Databricks can help solve their business problems., • Drive technical discovery and solution design, focusing on winning competitive deals and accelerating time-to-value in strategic accounts., • Continuously research & learn new technologies and their implementations on Databricks, • Consult on Big Data architectures, implement proof of concepts for strategic projects, spanning data engineering, data science and machine learning, and SQL analysis workflows. As well as validating integrations with cloud services, home grown tools, and other 3rd party applications, • Collaborate with your fellow Solutions Architects, using your skills to support each other and our customers, • Become an expert in, promote, and recruit contributors for Databricks inspired open-source projects (Spark, Delta Lake, and MLflow) across the developer community., • Work closely with account executives to create and execute account penetration strategies, focusing on winning technical decision-makers and building new customer champions., • Build trusted advisor relationships with senior and executive stakeholders by articulating the business value of Databricks in clear, outcomes-driven terms. What we look for: • 5+ years in a data engineering, data science, technical architecture, or similar pre-sales/consulting role, • Experience building distributed data systems, • Comfortable programming in, and debugging, Python and SQL, • Have built solutions with public cloud providers such as AWS, Azure, or GCP, • Expertise in one of the following:, • Data Engineering technologies (Ex: Spark, Hadoop, Kafka), • Data Science and Machine Learning technologies (Ex: pandas, scikit-learn, pytorch, Tensorflow), • Strong executive presence with the ability to influence C/VP-level stakeholders and align technical solutions to strategic business priorities., • Available to travel to customers in your region, • [Desired] Degree in a quantitative discipline (Computer Science, Applied Mathematics, Operations Research), • Nice to have: Databricks Certification NOTE: If your experience isn’t a perfect match for the job description, but you feel like you’re a good fit for the role, apply. We want to work with smart, passionate, people who are good at their job, and, a lot of times, those people have non-linear career paths.

Job Overview: We are a rapidly growing B2B payments fintech headquartered in Charlotte, NC. Our mission is to revolutionize payment solutions for businesses, fostering innovation, efficiency, and scalability. We’re proud to partner with industry leading financial institutions to bring best-in-class solutions to their clients. We’re looking for a passionate and consultative Senior Solutions Consultant to support our Direct and Channel Sales teams. In this role, you’ll be a critical link between our sales team and our prospective clients ensuring seamless solution integration, exceptional service delivery, and strategic growth. What you'll do: * Consultative Selling: Collaborate with Direct and Channel sales teams and their prospective clients to understand business needs, present tailored invoice and payment solutions demonstrations articulating the value of our offerings. * Client Engagement: Join joint calls with the Account Executives to guide solution discovery, technical deep dives, and implementation planning. * Collaboration: Partner closely with internal product, sales, and technical teams to address partner and client requirements, feedback, and opportunities. * Solution Expertise: Stay current on our product portfolio, market trends, and competitor offerings to provide insightful recommendations and strategies. * Problem-Solving: Serve as a trusted advisor and problem-solver for Direct and Channel Sales teams and clients, proactively resolving obstacles to drive positive outcomes. * Industry Events and Webinars: Attend Industry events and Webinars professionally representing AvidXchange to prospects, customers and partners. What we're looking for: * 5+ years relevant experience -- ideally in a consultative solution consulting, pre-sales, or technical sales role, preferably in B2B payments, fintech, or financial services. * Exceptional consultative selling and relationship management abilities. * Outstanding verbal and written communication skills, with the ability to present technical concepts in business terms -- specifically in training and sales capacities. * Strong collaboration and cross-functional teamwork capabilities. * Self-motivated, adaptable, and able to work effectively in a remote or hybrid environment. * Fluency or strong proficiency in accounting processes, back office systems and best practices for automation. * Technical Proficiency: Comfortable with payment platforms, APIs, and software solutions; ability to engage in technical discussions. * Microsoft Office proficiency. * Education: Bachelor’s degree in business, finance, or a related field (or equivalent experience). * 15-20% domestic travel may be required. About AvidXchange AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,500 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a ___ ___®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®. Who you are: • A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown., • Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships., • Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential. What you’ll get: AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place. AvidXers enjoy: • 18 days PTO*, • 11 Holidays (8 company recognized & 3 floating holidays), • 16 hours per year of paid Volunteer Time Off (VTO), • Competitive Healthcare, • High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage, • 100% AvidXchange paid Dental Base Plan Coverage, • 100% AvidXchange paid Life Insurance, • 100% AvidXchange paid Long-Term Disability, • 100% AvidXchange paid Short-Term Disability, • Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents, • Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents, • 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%, • Parental Leave: 8 weeks 100% paid by AvidXchange**, • Discounts on Pet, Home, and Auto insurance, • WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers, • Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more, • Onsite gym fitness center, yoga studio, and basketball court, • Tuition Reimbursement up to the federal maximum of $5,250***, • Hybrid Workplace Flexibility, • Free parking *Fully granted from beginning of year, pro-rated if hired mid-year **Must be full-time for at least 3 months ***Must be full-time for at least one year Equal Employment Opportunity AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.

Company Overview: Our client is world’s best engineering & technology service providers. They are multi-billion-dollar technology, engineering, construction, and financial services conglomerate specializing in engineering, procurement, and construction (EPC) projects, high-tech manufacturing, digital transformation and technology services. • Region: USA, • Work Environment: Remote USA, • Reporting to: Global Business Unit Head, • Reports: 5 to 6 Senior Sales Managers, • Domain Expertise: Renewable Generation, Transmission & Distribution, Energy Trading, • Customer Segment: Utilities / Energy Markets/Merchants / EPC-Developers / Large Energy Users Objective: As a Head of Sales, America Products & Solutions Sales Team, you will be responsible for driving sales growth and achieving revenue targets within the United States. Key objective is to establish various management level connects (including C-level) and facilitate/accelerate their digital energy solution leadership in the following domains: • Renewable energy grids and hybrid generation plant control rooms, • Power system transmission and distribution (PT&D) control rooms,, • Energy markets/transaction involving deal to trading, forecasting scheduling, metering, billing and settlements, • Substation automation software, Fault Analysis application and asset management solutions, • Enterprise utility IT-OT integration solution across grid operation, asset operation, power procurement operation and meter to bill / customer services operation, • Significant infrastructure powered by 7*24 staffed their Network Operation Center in Fairfield, California to provide best-in-class customer support services for products as well as energy operation, • Their uniquely designed products & solutions ensuring the best-value delivery, always a well packaged system built upon their Spark integration platform, • Their approach for a dedicated vertical focusing on new emerging areas where solutions require innovation and collaborative development Key Responsibilities Sales Strategy & Execution • Develop and execute comprehensive sales strategy to meet year on year targets for their Software Products, Solutions and Services across Americas with main focus on USA, ensuring alignment with their business objectives., • Lead the sales team with focus on large-scale, high-value opportunities with electric utility companies as well as any other customers engaging significant deals, leveraging your expertise to drive solution adoption, build trusted relationships, and influence C-suite decision-makers., • Function as a trusted energy consultant for large electric utility companies, providing strategic advice and recommendations on power system optimization, automation, grid resilience, and cybersecurity., • Leverage your deep industry knowledge and experience to assess customer needs, identify gaps, and propose innovative solutions that solve business problems and accelerate utility modernization., • Lead the preparation and submission of complex proposals in response to RFPs, RFIs, and tenders for large-scale energy projects, ensuring all proposals are comprehensive, customer-centric, and aligned with their business objectives, • Collaborate with internal teams (technology development, product management, solution engineering, services, finance, legal) to ensure seamless development of proposals that reflect the right combination of build, buy, partner elements, tailored to each customer’s specific needs, • Build and cultivate long-term relationships with C-suite executives and other senior leaders within large electric utility companies, positioning yourself as a strategic advisor who understands their challenges and objectives., • Leverage your established relationships and consulting expertise to navigate complex decision-making processes and advocate Their solutions as key enablers of energy transformation., • Stay informed about the latest developments in the energy sector, including emerging trends in smart grids, microgrids, renewables integration and cybersecurity for electric utilities, • Use this market intelligence to inform Their sales strategies, ensuring that solutions are aligned with the evolving needs of utilities and the broader energy transition., • Continue engagement with the customer ensuring successful implementation, meeting customer expectations and driving business values., • Act as a point of escalation for any post-sales issues, ensuring customer satisfaction and creating opportunities for upselling or cross-selling additional solutions., • Work with the customer to ensure long-term value realization from Their products and services, positioning the company as a trusted partner in the customer’s energy strategy. Required Qualifications: • 25+ years of experience in sales, business development, or technical sales, with at least 15 years of leadership experience within the electric utility or energy sector., • Demonstrated experience in energy consulting and strategic advisory, particularly with large electric utilities, to address challenges in grid modernization, automation, and energy management., • Proven track record of building and maintaining C-suite relationships within major electric utilities and other significant customers, with experience driving large, multi-million-dollar deals., • Expertise in fast track sales strategy and executing complex sales cycles involving multiple stakeholders., • Strong leadership, communication, and negotiation skills with the ability to influence key decision-makers, especially at the C-suite level in utility organizations., • Deep technical understanding of power systems, automation, microgrids, and cybersecurity solutions in the utility sector., • Excellent consultative selling and critical thinking skills, with the ability to craft customized solutions that deliver measurable business outcomes., • Strong leadership, communication, and negotiation skills with the ability to influence key decision-makers, especially at the C-suite level in utility organizations., • Deep technical understanding of power systems, automation, microgrids, and cybersecurity solutions in the utility sector., • Excellent consultative selling and critical thinking skills, with the ability to craft customized solutions that deliver measurable business outcomes., • Experience in managing multi-faceted bids and proposals, coordinating cross-functional teams to develop compelling, customer-focused solutions. Sales Incentives and Other Benefits: • 401K Match up to 4%, • Health, Dental and Vision Insurance

Job Title: Sr. Sales Engineer Job Type: Full-time Location: Remote - Washington D.C. CloudBees enables enterprises to deliver scalable, compliant, and secure software, empowering developers to do their best work. Seamlessly integrating into any hybrid and heterogeneous environment, CloudBees is more than a tool—it's a strategic partner in your cloud transformation journey, ensuring security, compliance, and operational efficiency while enhancing the developer experience across your entire software development lifecycle. It allows developers to bring and execute their code anywhere, providing greater flexibility and freedom through fast, self-serve, and secure workflows. CloudBees supports organizations at every step of their DevSecOps journey, whether using Jenkins on-premise or transitioning software delivery to the cloud. We’re helping customers build the future, today. As a Sr. Sales Engineer at CloudBees, you’ll be a trusted technical advisor to prospects and customers across the North America region. You will partner closely with Account Executives to demonstrate the value of CloudBees’ DevOps platform, guide customers through technical evaluations, and help translate complex DevOps challenges into scalable solutions. This role blends deep technical expertise with strong communication skills and a passion for helping teams deliver better software. • Partner with Sales to drive the technical evaluation and pre-sales process, • Lead product demonstrations, technical presentations, and proof-of-concepts, • Understand customer DevOps workflows, CI/CD pipelines, and infrastructure, • Translate technical requirements into CloudBees solutions that meet business needs, • Act as a technical liaison between customers, Sales, Product, and Engineering, • Support RFPs, security questionnaires, and architecture discussions, • Stay current on DevOps trends, competitive landscape, and CloudBees product updates, • 7+ years of experience as a Sales Engineer, Solutions Engineer, or similar customer-facing technical role, • Strong understanding of DevOps concepts, CI/CD, and modern software delivery practices, • Hands-on experience with tools such as Jenkins, Git, Kubernetes, Docker, cloud platforms (AWS, Azure, GCP), or similar, • Ability to explain complex technical concepts to both technical and non-technical audiences, • Background as a Software Engineer, DevOps Engineer, or SRE, • Familiarity with enterprise security, compliance, and governance requirements, • Experience selling or supporting SaaS or platform products, • In accordance with applicable law, the following represents a reasonable estimated compensation range for this role: the estimated pay range for this role is $210,000 - $230,000 annually (OTE). Actual compensation will be determined based on skills, experience, and geographic location and may be more or less than the amount shown above. Compensation for this role is base compensation + commission. Compensation shown is reflective of on target earnings (OTE)., • What CloudBees Offers:, • Health Insurance, • Dental Insurance, • Vision Insurance, • Short & Long Term Disability, • Life Insurance, • HSA/FSA, • Remote Work Environment, • Flexible Time Off, • Paid Company Holidays, • Parental Leave, • Variable Bonus Plan dependent on your role, • Stock grant opportunities dependent on your role This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Duties, responsibilities, and activities may change at any time with or without notice.

Daymark Solutions is an experienced technology integration and solutions provider that helps organizations effectively architect, implement, and deploy customized solutions using best of breed technologies. Specializing in cloud solutions and datacenter technologies, Daymark’s unique combination of in-depth technical knowledge, extensive experience, and proven methodologies enable our customers to successfully address even the most difficult business and technology challenges. The Role We’re looking for an Azure Architect who thrives on solving real business challenges and shaping how modern workplaces operate. As a senior member of our Professional Services team in the Cloud Platform practice, you’ll lead high-impact discovery and pre-sales engagements—partnering with clients to uncover their needs, define the right solutions, and clearly articulate the value behind them. You don’t just design solutions; you influence decisions. This role is a true blend of pre-sales (50%) and post-sales (50%) consulting, giving you full ownership from the first conversation through successful delivery. You’ll architect, scope, and implement Azure solutions while serving as a trusted advisor every step of the way, guiding clients through complex decisions and ensuring outcomes that are both technically sound and business-driven. Responsibilities * Lead technical discovery and pre-sales engagements, translating customer business needs into solution architectures, scope definitions, and compelling value propositions in partnership with the sales team. * Design, configure, and implement cloud and technology solutions while delivering documentation and knowledge transfer to customer stakeholders. * Serve as a trusted advisor throughout the project lifecycle, driving successful deployments, resolving complex technical challenges, and ensuring customer satisfaction and adoption goals are met. * Advise customers on best practices, whether with industry standards or your own recommendations, around Microsoft Azure including security, networking, applications services, Artificial Intelligence and data management. * Contribute to expanding our Microsoft partnership & Azure practice through growth in CSP and Professional Services revenue, the development of new technical skills & focus areas, and building relationships with key Microsoft resources. * Participate in knowledge exchanges with coworkers, regularly sharing and receiving knowledge to enhance our Microsoft Azure services, including best practices, implementation strategies, and complex architectures. * Collaborate with team members to define and implement/document standards and methodologies for Professional Services engagements. * Learn security and compliance frameworks including but not limited to Cybersecurity Maturity Model Certification (CMMC) 2.0 for Defense Industrial Base customers leveraging Microsoft Azure Government and Microsoft 365 GGC High. Technical Requirements Experience with the Microsoft Partner ecosystem including Solution Partner designations, Advanced Specializations, and how to achieve them. Insight into Microsoft programs and customer funding mechanisms including ECIF. Knowledge and experience with many of the following technologies as possible: * Azure PaaS & SaaS offerings including Azure SQL Service, Azure App Services. * Azure Resource Manager (ARM) templates, Azure CLI, and Terraform. * Azure Virtual WAN, Azure Firewalls, and Virtual Networks plus general networking including TCP/IP, DNS, VPN, dynamic routing, and load balancing. * PowerShell, Azure CLI, Python, or other scripting languages. * Azure Sentinel and Azure Security Center. * Azure Cost Manager dashboards and methodologies to optimize costs. * Containerization and orchestration technologies, such as Docker and Kubernetes. * DevOps and CI/CD tools, such as Azure DevOps * Microsoft Fabric, Databricks, and/or Azure database services, such as Azure SQL Database or Azure Cosmos DB. Microsoft Certifications or the ability to achieve them during the first 6-12 months: * Azure Administrator Associate (AZ-104) * Azure Solutions Architect Expert (AZ-305) * Azure Network Engineer Associate (AZ-700) * Azure Security Engineer Associate (AZ-500) * Azure Developer Associate (AZ-204) * Azure DevOps Engineer Expert (AZ-400) Additional Requirements * A business and technology mindset that can identify ways to grow our org and expand our capabilities. * Proven experience in identifying business challenges and requirements, building and delivering compelling presentations, crafting detailed statements of work, and clearly and concisely conveying solutions to both engineers and C-suite stakeholders. * The ability to lead multiple pre-sales engagements simultaneously and identify ways to drive repeatability and innovation within the team. * Strong organizational skills and the ability to own customer engagements including pre-sales architecture and design, scoping and Azure consumption estimates, solution implementations, project management, communications, and documentation. * Strong written and verbal communication skills and the ability to clearly articulate both business and technology topics. * Excellent problem-solving and troubleshooting skills including the ability to manage communications internally and with the customer during challenging situations. Important: U.S. citizenship is required due to access requirements for Azure Government, Microsoft 365 GCC High, and Defense Industrial Base environments. Preferred Qualifications * Relationships with Microsoft Sales, Technical Specialists, Product Managers, Program Managers, MVPs. * Experience building datacenter solutions that include compute, storage, networking and virtualization that provide the ability to translate on prem solutions into cloud solutions and/or hybrid solutions. * Deep experience with Cybersecurity Maturity Model Certification (CMMC) 2.0. * Experience with Microsoft Azure Government, and/or Microsoft 365 GCC High in support of regulated environments including the Defense Industrial Base. * Deep knowledge of developing advanced PowerShell and/or Azure CLI scripts for automating critical tasks during implementations, migrations and assessments. * The ability to help develop and refine our growing Data & AI practice leveraging your experience with Microsoft Fabric, Microsoft Foundry, Dataverse, and/or Copilot Studio including currently holding or the ability to achieve the following certifications: Azure AI Engineer Associate (AI-102), Azure Data Scientist Associate (DP-100), Azure Data Engineer Associate (DP-203), and/or Azure Database Administrator Associate (DP-300). * The ability to help build and grow our Microsoft Power Platform practice including currently holding or the ability to achieve any of the following certifications: Power Platform Functional Consultant Associate (PL-200), Power BI Data Analyst Associate (PL-300), Power Platform Developer Associate (PL-400), Power Automate RPA Developer Associate (PL-500), and/or Power Platform Solution Architect Expert (PL-600). * Any experience with 3rd party solutions that integrate with Microsoft Azure including but not limited to Palo Alto Networks, F5, Okta, Cloudflare, Rubrik and/or Zerto. HR Information * Full-time, permanent role * Base Salary: $200,000 annually (up to $230,000 in On-Target Earnings) * Comprehensive employee benefits plan * Fully remote work

Who We Are Intradiem is a technology company on a mission to reinvent customer service through automation. What We Do We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year. How We Work We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems. Our Culture We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities. Our Values We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values: • Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives., • Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick)., • Growth Mindset - We believe progress comes from curiosity, openness, and perseverance. We welcome feedback, embrace change, and push beyond comfort zones to unlock new potential for ourselves, our teams, and our customers. Your Role: • Lead business decision meetings as the subject matter expert (SME) and trusted advisor, providing strategic guidance and consultation with customer's business team and Intradiem champions during implementations at a large healthcare customer., • Manage multiple implementation projects, ensure timely completion with quality results, prioritize responsibilities, and effectively track progress., • Build trusted advisor relationships with the customer’s executives and Intradiem champions to consult on best practices and proven solutions, maximizing the value and benefits of their Intradiem investment., • Configure and manage the solution to align with the customer's objectives and requirements identified during business delivery meetings., • Provide launch as well as ongoing support to the customer’s business team and other Intradiem champions, ensuring successful adoption by implementing Intradiem solutions and best practices., • Provide troubleshooting support to assist with tracking and measuring the initial adoption of Intradiem against customer defined goals and objectives to ensure successful implementation and usage., • Collaborate with internal cross-functional teams to develop and deliver high-quality services, maintaining strong working relationships to ensure customer satisfaction., • Identify, document and communicate best practices, key trends, and process improvements., • Conduct all business in accordance with Intradiem policies and procedures., • All other duties as assigned. Your Background: • Bachelor's degree or 5+ years of experience in project management, software implementation, or Workforce Management role., • Have 3+ years experience with business consulting and process improvement., • Experience interfacing with external customers, sales, consulting services and executive management., • Experience with SaaS software solutions., • Excellent Change Management skills, including the ability to influence, motivate and persuade., • Strong experience with Microsoft Excel, Word, and PowerPoint, • Strong ability to convey functional information to non-technical personnel at all levels; and good listening skills to translate requirements from non-technical customers into requirements for the Product Management team., • Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization., • Excellent written and oral communication skills, including presentation skills and ability to consult remotely and onsite., • Desire and ability to proactively research solutions and best practices., • Excellent reasoning and analytical skills., • Strong customer focus and service orientation., • Self-driven, with excellent time management skills., • Hands-on, individual contributor and collaborative team player, • Experience in the healthcare industry is preferred, • Experience with contact centers is preferred Work Authorization: Candidates must have the legal right to work in the country where the role is based at the time of application. Verification of identity and employment eligibility will be required during onboarding. Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

The Customer Success Associate (CSA) is an early-career role on ClearPoint’s Customer Success team. CSAs own a portfolio of small and mid-market accounts end-to-end and partner with CSMs and CS Leadership on larger accounts. The CSA is the customer’s primary advisor for strategy execution inside ClearPoint and is expected to exercise independent judgment on how each customer should be set up, coached, and grown. This is not a checklist role. It is a judgment role. CSAs decide what each account needs, when to push back on a customer request, when to escalate, and what to recommend at renewal. Our customers should walk away from every interaction smarter and better positioned to be the hero inside their organization. That sometimes means redirecting a request that won’t actually serve them, recommending a different scope, or holding the line on a best practice. It always means showing up as a partner who knows the work. This is an AI-first role. CSAs work side-by-side with Agency’s Kai, our AI teammate, from day one. We expect CSAs to design AI-driven workflows for their accounts, exercise judgment over AI output, and decide when to apply it. The CSAs who succeed here will be doing the work of two or three traditional CSAs because of how they use AI. The ideal candidate is smart, hard-working, hungry, and humble—eager to learn without an ego, motivated to own outcomes, and a genuine team player. You read the agenda before the meeting and the report after it. You ask good questions. You don’t need to be told twice.This role’s primary duty is advising ClearPoint customers on how to execute their strategy inside the platform and exercising independent judgment on the matters listed below. Specifically, the CSA will: • Own a portfolio of small and mid-market customers end-to-end. The CSA decides how each account is structured, what the success plan looks like, when to engage, and what to recommend. The CSA is the primary point of contact and the primary decision-maker on day-to-day account strategy., • Make renewal and expansion recommendations. The CSA assesses account health, identifies risk and expansion signals, and makes the recommendation to leadership on renewal terms, expansion opportunities, and at-risk interventions. These recommendations directly influence revenue decisions., • Exercise judgment on customer requests. Decide when to fulfill a request, when to push back, when to redirect, and when to escalate. Customers do not always know what they need; the CSA’s job is to diagnose and advise, not to take orders., • Advise customers on strategy execution methodology. Coach customers on Balanced Scorecard, OKR, and ClearPoint best practices. Influence how the customer organization runs its strategy process—a matter of significance to their business., • Design and run customer working sessions when they add value. The CSA decides cadence, agenda, and approach based on account-specific judgment—not a fixed playbook., • Partner with CSMs on Enterprise and Growth accounts by leading defined workstreams: customer research, working-session prep, customer-facing materials, and analysis. The CSA owns these workstreams and exercises judgment on approach and output., • Drive product adoption by deciding which features matter for each account and how to position them against the customer’s goals., • Design AI-driven workflows. Build prompts, workflows, and automations using Agency and other AI tools. Exercise judgment over AI output, catch errors, and own the final work product., • Provide structured product feedback to Product, Sales, and Marketing as a voice of the customer., • Contribute to internal initiatives that improve how the CS team operates.Outside of the primary advisory duties above, the CSA will also:, • Triage and respond to customer support tickets in coordination with the Customer Support and CSE teams. Support work is a secondary duty and is expected to represent a minority of the role., • Run onboarding sessions for new customers, applying CSA judgment on how each customer should be set up.This job description is not a comprehensive list of duties. Responsibilities and activities may change at any time, with or without notice—often quickly.We measure CSAs on outcomes, not inputs:, • Strategic Coaching. Customers see you as someone who knows the work and helps them think more clearly—not just as a software contact., • Onboarding and Adoption. Your customers reach first value quickly and feel set up for long-term success., • Retention and Expansion. Your renewal recommendations are sound. Your customers renew because ClearPoint is critical to their work, and they grow because you helped them see what was possible., • Judgment Quality. The decisions you make on account strategy, escalation, and customer requests hold up over time., • AI Leverage. You consistently demonstrate that AI is multiplying your output—your responsiveness, your depth, your reach., • Trajectory. You’re visibly getting better month after month. The CSA role is a launchpad into CSM, CSE, and other roles across the company.This is not a 9-to-5 job. We’re also not asking anyone to work 996. The reality sits in between: this is a startup environment, things move fast, and you will not be working banker’s hours. this is a startup environment, things move fast, and CSAs are trusted to be present when it matters and to step back when it doesn’t. What you get in exchange is the chance to shape things and make an impact from day one. Your judgment matters, your work gets seen, and you grow fast. The CSA role is a launchpad—the people who do it well move into CSM, CSE, or other roles across the company. This position is fully remote but candidates must live in the greater DC metro area (DC, MD, VA, PA). Expectation of 2–3 days per month in-office or in-person for team events, working sessions, and customer meetings. We hire and promote against our core values. You should be able to come to an interview with concrete examples from your current or past work and of how you have lived each of them (If those examples don’t come naturally, this probably isn’t the right seat): • We Care About The Customer: A time you made your customer the hero, where they walked away looking smart to their organization because of how you showed up. We are partners, not vendors., • We Play To Win: A time you held yourself or your team accountable for great work, and what you did when the bar wasn’t being met., • We Are Passionate: A time you worked hard, got stuff done, and still made the work fun. Bonus if you can describe a culture you helped build, not just lived in., • We Are Exceptionally Open: A time you flagged a problem early, asked the awkward question, or surfaced something uncomfortable instead of letting it sit., • We Are Welcoming: A time you helped build an environment where people with different backgrounds or perspectives could do their best work., • Hungry. You want the work. You want to learn. You want to be good at this, • Humble. You ask questions, you take feedback, and you don’t pretend to know things, • Fast. You move quickly, write clearly, and don’t need a lot of structure to make progress, • Comfortable with ambiguity. Priorities shift, processes change, and that’s okay, • Direct. You say what you think, you push back necessary, and you don’t hide bad news, • AI-fluent or AI-curious. You already use AI in your day-to-day, • Clear communicator. You write well, you listen, and you can explain things well, • Organized. You can juggle a big task list and prioritize without dropping balls, • Curious. You read. You poke at the edges. You want to understand why, not just what, • Bachelor’s degree or four years of relevant experience., • Working fluency with Microsoft Office Suite required., • Hands-on experience using AI tools (Claude, ChatGPT, Agency, Copilot, etc) preferred., • Previous coursework or experience in strategy or performance management preferred., • Customer-facing experience, particularly in technology, preferred., • $50,000 - $70,000, • Performance-based bonus program, • Competitive salary commensurate with your experience, • Performance-based bonus program, • 100% paid health insurance & dental insurance, • 401(k) program, • Open vacation policy, • Professional development, training, and mentorship programs, • Chance to get in on the “ground floor” of a tech company with startup energy, • Ability to make a difference from day one, • Fantastic colleagues and customers, • Employee referral bonuses to encourage the addition of great new people to the team, • Team events and offsite retreats, • Company organized volunteer days, • Candidates must live within ~100 miles of Arlington, VA and lives in the following states: VA, DC, MD, PA., • Employment is contingent upon successful completion of the I9 Federal work authorization verification. We don't offer visa sponsorship or work permits. Please read this posting carefully, visit our website, learn about us, and then apply. To be considered, please fill out the form and attach your resume. We needed someone yesterday, and we are excited to grow our team, so if you're a good fit, expect this process to move quickly. Pre-Employment Background Checks All offers of employment are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary and may include: Social Security Verification, Criminal History, Credit History, Personal and Professional References, social media, Prior Employment Verification, Educational Verification, and Motor Vehicle Records. ClearPoint reserves the right to modify this policy at any time without notice. EEO Statement ClearPoint Strategy provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or genetics. We seek to build a diverse staff representative of the communities we serve. All qualified applicants are strongly encouraged to apply. Physical Requirements This is sedentary work requiring typing and other and repetitive motions. Vocal communication is required for expressing or exchanging ideas by means of the spoken word. Hearing is required to perceive information at normal spoken word levels. Visual acuity is required for operation of a computer and for observing general surroundings and activities. The worker is not subject to adverse environmental conditions.

The Company SuperAnnotate is a fast-growing, Series B startup revolutionizing the field of AI-data Infrastructure. We specialize in providing cutting-edge data pipeline solutions for Machine Learning, LLM, and GenAI solutions to large enterprise clients, helping them leverage the power of AI to transform their businesses. SuperAnnotate has a fully customizable platform for building annotation tools and workflows that AI projects demand—while unifying the management of all teams, vendors, and data in one place. We’re very proud to have products that are loved by our customers, resulting in us being listed as the ___. Senior Director of Customer Success SuperAnnotate is seeking a strategic and experienced Senior Director of Customer Success. This is a critical leadership role, responsible for scaling and evolving our customer success strategy, building a high-performing team, and delivering exceptional value to our enterprise software customers across cutting-edge AI domains—including large language models (LLM), computer vision (CV), and natural language processing (NLP). You will report directly to the executive team and partner cross-functionally with Product, Sales, Marketing, and Engineering to ensure our enterprise customers achieve their desired outcomes with SuperAnnotate. The ideal candidate is a strong leader with a customer-first mindset, exceptional communication skills, and a proven track record of building scalable success programs for enterprise accounts in B2B SaaS organizations. What You’ll Do- Define and execute the company’s Customer Success strategy in alignment with company goals, driving customer adoption, retention, and expansion.- Serve as a strategic advisor to key customers and executive stakeholders, ensuring they derive maximum value from SuperAnnotate's solutions.- Grow and expand existing accounts by deeply understanding customer pains, customer org structures, and our product. - Collaborate with Sales, Product, and Marketing to drive customer onboarding, training, renewals, and expansion efforts.- Develop and standardize key success metrics and use data to continuously improve performance.- Design and implement scalable customer programs such as QBRs, standardized onboarding, customer advisory boards, and others.- Build, lead, and mentor a high-performing team of US Based Customer Success Managers and related roles- Act as the voice of the customer, influencing product roadmap and company strategy.- Own forecasting and reporting on customer health, churn risk, and growth opportunities to the leadership team. What We’re Looking For- 8+ years of experience in Customer Success, Account Management, or related functions, with 3+ years in a senior leadership role.- Experience in B2B SaaS, preferably in AI/ML or developer-focused platforms.- Deep understanding of the AI/ML, Cloud, and Data ecosystem. - Strong understanding of Generative AI ecosystem and ML Platforms.- Strong ability to prospect into existing accounts, understand organizational structures, and identify areas for growth- Strong cross-functional collaboration skills with experience influencing at all levels of an organization.- Excellent communication, storytelling, and executive presentation skills.- Proven ability to scale teams, develop repeatable processes, and deliver measurable customer impact.- Bachelor's degree in Engineering, Computer Science, or a related field is a plus; MBA or advanced degree is also plus.- Nice to Have: Based in the Bay Area with the ability to work from the office 2-3 times per week. For candidates outside the area, monthly travel to the office is expected. Why SuperAnnotate?SuperAnnotate is a leading innovator in AI, LLMs, and data pipeline solutions for machine learning and generative AI. We provide best-in-class infrastructure for frontier model providers and empower enterprises to accelerate their AI initiatives. Our platform is highly rated on G2 and trusted by top AI-driven organizations.$160,000 - $200,000 a yearOnly shortlisted candidates will be contacted for an interview! What you'll have with us

Cribl does differently. What does that mean? It means we are a serious company that doesn’t take itself too seriously; and we’re looking for people who love to get stuff done, and laugh a bit along the way. We’re growing rapidly - looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As a remote-first company we believe in empowering our employees to do their best work, wherever they are. As the data engine for IT and Security many of the biggest names in the most demanding industries trust Cribl to solve their most pressing data needs. Ready to do the best work of your career? Join the herd and unlock your opportunity. The Customer Success Engineer (CSE) is the primary post-sales customer advocate. As a CSE you are hyper-focused on ensuring adoption is achieved and value is realized for the customer. You act as a highly technical, trusted advisor to ensure the customer achieves their use cases and business outcomes using Cribl solutions. Your role often involves collaboration within Cribl, with partners, and certainly with the customer. The CSE must be ready to engage with both technical and management functions within an organization and demonstrate the value of Cribl in business discussions with company executives. As An Active Member Of Our Team, You Will… • Act as a trusted, strategic and technical advisor to customers, driving the entire Customer Success lifecycle from onboarding to expansion, • Establish and maintain relationships with stakeholders and senior management to drive Enablement, Adoption, and Value plans among other customer-centric initiatives, • Drive adoption and value while inspiring/discovering additional opportunities for Cribl further Cribl value, • Keep your finger on the pulse of your customers and keep things flowing for them. This includes driving and recommending use case initiatives, troubleshooting, encouraging and advocating for certification and training, etc, • Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer, • Track metrics and other customer-specific information with the Cribl Customer Success Platform to ensure maximum observability of our customer base and awareness of signs of customer distress/success., • Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization If You’ve Got It - We Want It • Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success, an engineering-first approach, and empathy for customer outcomes and value, • A customers-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers, • You take the time to listen and comprehend but are also a conversation starter., • Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment, • Proven track record and experience as an engineer working with large complex enterprises and developing relationships in a high-growth environment, • Experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle, • Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes, • Quick learner with strong engineering and problem-solving skills, • Willingness to travel as needed (up to 15%-20%), • You live in the San Francisco Bay Area, preferably North Bay (City, Oakland, San Mateo areas) Bonus Points/Preferred Qualifications: • Data Engineering/Analytics platform administrator/architect experience (i.e. Splunk, Elastic, Datadog, Snowflake, etc.), • Solid technical understanding of managing customers through Customer Success Platforms such as GainSight or PlanHat, • Working knowledge of major cloud providers (AWS, Azure, GCP), • Good jokes, or maybe better, bad jokes, • Loves talking to customers and solving problems, • Experience working remotely Salary Range ($110K - $180k) The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate’s job-related knowledge, skills, and experience. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus. #LI-JK1 #LI-Remote Bring Your Whole Self Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at ___.

Our Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We’re the proof layer that shows great companies deserve the trust they aim to build. We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority. Our Culture & Work Style 🚀 At Drata, we’re not just building software - we’re building a mindset. Everything we do springs from: * Be a Driver (Owner‑Operator Mentality): Own your work. Improve relentlessly. Deliver results. * Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact. * Stay Mission-Driven (Customer‑Obsessed): Challenge assumptions. Deliver value. Stay hungry. If you thrive when you’re empowered, energized, and working with smart, mission-driven people where you’ll feel at home here. Why Join The Drata Team? The best way to understand the Driver’s Mindset is to see it in action. We’re an award-winning, mission-driven team of 600+ people worldwide, united by a culture that values trust, speed, and continuous growth. * ___ Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years * ___: Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available. * ___: See why we are consistently recognized on Fortune's Best Workplaces lists. * Connect with Us on Socials: ___ - follow us for company updates, employee stories, and career news. Job Summary: We are seeking an experienced and strategic Senior Manager of Enterprise Customer Success to help lead our Enterprise Customer Success team at Drata. The ideal candidate will possess a deep understanding of customer relationship management, a proven track record of managing and growing large enterprise accounts, and the ability to develop and execute strategies that drive customer satisfaction, retention, and expansion. This role requires a leader who can balance strategic thinking with hands-on execution—someone who will build and own critical CS processes, drive cross-functional collaboration across Sales, Product, Engineering, Professional Services, and Support teams, and serve as a trusted advisor to both customers and internal stakeholders. You will be instrumental in scaling our enterprise CS motion while maintaining the high-touch, consultative approach that our largest customers expect. For this role, we will be hiring a candidate in only one of the three locations: Austin, Chicago or Dallas. What you’ll do: Team Leadership: * Lead and manage a team of Enterprise Customer Success Managers, providing guidance, mentorship, and performance feedback. Foster a collaborative and customer-focused culture within the team. * Highly disciplined to ensure the CS team is on point with CRM hygiene, customer cadence, and providing high value-add activities with direct correlation to financial performance. * Collaborate with Customer Success Managers to optimize customer value and support their work with Drata's enterprise customers. * Customer Relationship Management: * Develop and maintain strong relationships with key stakeholders at enterprise-level customers. * Understand the unique needs of each customer, ensuring their business objectives are met through our solutions. * Identify opportunities for upsell and cross-sell based on customer needs and usage patterns. * Strategy and Planning: * Collaborate with cross-functional teams’ stakeholders (Solution Architects, Implementation Managers, Account Management/Sales, Product, Engineering, Support) to develop and execute customer success strategies that align with the company's goals specifically in achieving customer satisfaction, retention and expansion. * Continue to revamp and develop customer journeys relevant to Drata’s enterprise customer segment including a comprehensive customer success plan, high impact activities such as roadmap/business value realization, and metrics to measure outcomes. * Monitor and refine as necessary our approach and design to align with comprehensive adoption strategies for our largest, most strategic customers. * Customer Advocacy: * Serve as a CS management point of escalation for customer issues and concerns, ensuring swift resolution and customer satisfaction. * Advocate for customer needs internally to drive overall product improvements and enhancements. * Provide thought leadership for our customers and build executive-level relationships with key accounts. * Retention and Expansion: * Develop and implement strategies to proactively identify and address churn risks, ensuring high customer retention and expansion rates. * Work with the CS team and customers’ champions to identify overall opportunities for expansion and facilitate the growth of the customer's usage of our products. * Performance Metrics: * Monitor and refine key performance metrics for the enterprise customer success team, including customer satisfaction, net promoter score, retention rates, and expansion revenue. * Reporting and Analysis: * Utilize data and analytics on team and customer performance, identify trends, and make data-driven decisions regarding process improvements, tools, and service model What you’ll bring: * Experienced in scaling a CSM team into 2X in a hyper growth environment. * Proven track record of managing and growing large enterprise accounts, driving customer satisfaction and retention. * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams. * Strategic thinker with the ability to develop and execute customer success strategies that align with company goals. * Strong analytical skills, with the ability to use data to drive decision-making and identify trends. * Proficiency in using customer success software and CRM tools. Requirements: * Bachelor's degree in Business/Marketing/similar are preferred and relevant certifications are a plus. * 10+ years of experience in customer success, account management, or a related role within the SaaS industry. Strong preference for GRC and/or Security backgrounds. * 5+ years of experience in a leadership or management capacity. How we support you: At Drata, our people are our strongest advantage—and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving. Explore how we invest in your ___. * Shared Success: We provide stock equity to ensure that as the company grows, you share directly in that success. Equity gives every employee a sense of ownership and the opportunity to celebrate our wins together—because your contributions don’t just support our progress; they help drive our collective success. * Health & Wellness: Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents, along with comprehensive wellness benefits and healthcare concierge services designed to support your needs beyond traditional insurance. * Financial Well-being: A comprehensive suite of financial benefits, including a 401(k) plan, company-paid life and disability insurance, tax-advantaged spending accounts, and a range of discounted voluntary offerings to help you customize and strengthen your overall financial position. * Family Support: We want to support you in life's most important moments, so we offer a paid Parental Leave policy, after six months of employment. Employees also receive access to Kindbody fertility and family-building benefits and dedicated leave specialists who help guide you through the entire process. * Growth & Development: Generous annual stipends for both professional and personal development, empowering you to invest in your continued growth. You’ll also have access to a wide range of internal learning opportunities, ensuring you can build new skills, deepen your expertise, and advance your career with confidence. * Time Off & Flexibility: We believe that to do your best work, you should get the time you need for rest, rejuvenation and recovery. Drata offers a flexible vacation policy, paid holidays, and other perks to recharge. This role will receive a competitive base salary, variable compensation, benefits, and/or stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for each US-based role is based on where the employee works and is aligned to one of 3 tiers based on the cost of labor for that geographic area. The expected OTE ranges for this role are set forth below, subject to change. Tier 1: $195,700 - $241,700 Tier 2: $176,100 - $217,600 Tier 3: $156,600 - $193,400 You can view which tier applies to where you plan to work ___. A variety of factors are considered when determining someone’s leveling and compensation–including a candidate’s professional background and experience. These ranges may be modified in the future and final offer amounts may vary from the amounts listed above.

We’re on a mission to eliminate every software bug in the world. Companies spend over $70 billion a year on software testing…with not-so-great results. Bugs continue to wreak havoc on customers and prevent companies from achieving their goals. QA Wolf is the first QA solution that guarantees automated test coverage. We help world-class teams ship faster and more confidently and are the top rated QA solution on G2. QA Wolf is backed by top-tier venture capital and industry leaders including Scale, Inspired Capital, and founders of PayPal and AngelList. The founding leadership team brings experience from Amazon, Bridgewater, ZipDrug, and more. QA Wolf is headquartered in Seattle and is a remote-first team. We are looking for a strategic, revenue-owning Customer Success Manager (CSM) to join our team. Location: Remote in US, UK, or Canada* We are looking for someone who: * Has 3+ years of experience as a Customer Success Manager or Account Executive managing full-lifecycle relationships in a technical SaaS environment with multiple stakeholders * Has proven success carrying a quota for renewals and/or expansions, with a strong track record of driving retention and growth * Is skilled at engaging VP- and C-level stakeholders, particularly in Product, Engineering, and QA * Thrives in early-stage startups where adaptability, ownership, and initiative are key * Thinks strategically and connects product value to customer business outcomes * Shares our values Things you will do: * Manage a portfolio of 20–25 customers across onboarding, adoption, renewal, and expansion * Understand customer goals and workflows to drive outcomes and long-term value * Serve as a trusted advisor on QA and automated testing best practices * Create and execute success plans that clearly link product usage to business impact * Build and maintain alignment with technical and executive stakeholders * Identify risks early, handle objections, and manage escalations with clarity and urgency * Collaborate with sales, product, and engineering to share feedback and improve the customer experience * Own forecasting, renewals, and expansion opportunities across your accounts * Deliver against targets for Net and Gross Dollar Retention (NDR/GDR) We offer great compensation and many other benefits including: * Compensation * USD: $100K–$140K base | $120K–$180K OTE * CAD: $137K–$191.8K base | $164.4K–$246.6K OTE * GBP: £78K–£109.2K base | £93.6K–£140.4K OTE * 100% Medical, dental, and vision * 28 days of personal time off (PTO) * A remote-first culture allows you to work virtually anywhere Our Values ✨ Make magic. We want to build a magical product for our customers and magical place to work. Magic is striving for better than the best. Working with exceptional colleagues is exciting, inspiring, and the most important factor for creating a magical place to work. 📖 Be open. Being open provides context people need to make great decisions. Openness builds trust, showing progress creates momentum, and open learnings from failures help us get better. 💪 Have freedom and ownership. Giving people freedom instead of developing processes to prevent them from using their own judgement, creates better decision making and accountability. To give people freedom they must have the skills, context, and ownership mentality to solve problems self-directed. 💥 Deliver impact fast. Creative mavericks are motivated by doing great work, not by being told what to do. By creating a magical environment to attract talented people, by being open and providing context to make great decisions, then we can provide freedom and ownership for people to do great work and deliver impact fast. Learn more about our Mission and Values ___. Our Interview Process (Fast, Thoughtful, and Built for Builders ): * 30-minute intro with our Recruiting team — we’ll align on experience, goals, and what excites you * Technical conversation with Customer Success Leadership — a deeper dive into your technical expertise and how you approach real-world CS challenges * Take-home challenge — show us how you build relationships, dive deep with customers, and drive outcomes * Take-home review with Leadership — a mock CS call and deeper discussion on what it would look like to join the team * Final chat with the Hiring Manager — ensuring strong alignment on expectations, impact, and long-term growth * Offer + welcome to the team 🎉 Note: This is a fully remote position. However, all candidates must be physically located in and have legal authorization to work in the United States, Canada, or the United Kingdom, without the need for employer-sponsored work authorization, now or in the future. At this time, we are not sponsoring visas (e.g., H-1B, TN or E-3 in the United States) or supporting related work authorization.

At AlayaCare, we’re more than just a fast-growing SaaS company, we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career. Reporting to the Director, Customer Success Management (US), the Customer Success Manager is responsible for setting and managing the strategic plan for Large customers. They will be accountable to driving the client journey to ensure clients achieve ROI on their implementation of the AlayaCare Cloud software. The Customer Success Manager is a subject matter expert on the market they operate in. Your main responsibility will be to enhance retention, adoption and foster the growth of your portfolio, which comprises AlayaCare’s most valued customers. As a strategic lead in the organization, they will be the key executive touchpoint, providing Quarterly Business Reviews and ongoing recommendations to optimize the customer lifecycle. As the key touchpoint for Enterprise organizations, the Enterprise Customer Success Manager will focus on relationship management at the corporate level, while also working with the implementation Project Manager to ensure the health and satisfaction of all customer stakeholders. • Define the client journey by setting expectations for key milestones and ROI set in the sales cycle., • Establish trusted advisor relationships with customer Executive team, developing an ‘influencer’ relationship, while working with internal teams to deliver a best-in-class customer experience., • Maintain and actively manage a healthy client portfolio, building toward best-in-class Net Promoter Score and Net Dollar Retention outcomes., • Provide Stakeholder updates to maintain engagement during Implementation to proactively advocate for customer concerns and mitigate identified risks., • Address any escalated customer issues with speed and urgency, coordinating internal stakeholders., • Deliver polished Quarterly Business Review presentations to clients that uncover new business uses, adoption of best practices and product roadmap updates., • Monitor and maintain customer health scoring, proactively engaging with accounts based on health indicators., • Help drive new business and reduce churn and building referenceable clients., • Drive account growth outcomes through identifying expansion plays - upsell opportunities, • Influence customer lifetime value through optimizing product adoption, customer satisfaction and overall health., • 5+ years in a customer-facing role dealing with mid market or larger accounts in a customer success or account manager role., • 3+ years of SaaS experience or experience working with post-acute software solutions., • Proven experience managing and nurturing executive relationships with customers, including management of executive-level escalations., • Ability to anticipate needs, innovate, and flourish in a fast-paced environment., • Excellent written, oral, and presentation communication skills, with a demonstrated ability to shape narratives supported by data., • Ability to develop market-specific strategies and plans based on industry best practices (ex. Pre-sales, Consulting) to improve growth efficiency and net dollar retention., • Collaborative team player with exceptional relationship and interpersonal skills., • Contributes to a culture of transparency and accountability and has a track record of operating with high integrity and honesty. This role is based remotely in the United States but may require travel to visit customers on-site, as well as occasional travel to AlayaCare offices (in Canada) or events. Work With Purpose At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human. Grow in a High-Trust Culture We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy. Balance That Works for You We value flexibility and well-being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life. Benefits That Matter • Equity in a well-funded, scaling company., • Comprehensive health benefits, telemedicine, and lifestyle spending accounts., • Parental leave top-up and family support programs. Inclusive by Design We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams. Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit. AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review. We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to ___. #LI-Remote #LI-JM1

About the Job: We’re hiring a Director, Enterprise Acquisition, to oversee an elite team of high-performing AEs who focus exclusively on hunting and closing net new logos. We are looking for someone who can navigate complex enterprises. As a Director, Enterprise Acquisition Sales, you will directly manage enterprise AEs and oversee our midmarket acquisition team Manager. In this role you will develop multi-threaded relationships, orchestrate long and complex deal cycles, and position LaunchDarkly as a mission-critical part of modern software delivery. This is a highly visible, team quota-carrying role that requires a strategic mindset, strong executive presence, and deep enterprise sales expertise in the SaaS ecosystem. Responsibilities: Strategic Account Leadership • Lead an organization accountable for achieving and exceeding a multi-million-dollar annual revenue target across Fortune 1000 new logo opportunities, • Define and execute regional account and territory strategies that expand LaunchDarkly’s footprint with engineering, DevOps, platform, and product leadership teams, • Provide leadership and oversight on complex, high-risk enterprise negotiations, serving as an escalation point across legal, procurement, security, and architectural stakeholders, • Ensure consistent articulation and adoption of LaunchDarkly’s value proposition across the team, including progressive delivery, experimentation, developer productivity, and release safety Pipeline Generation & GTM Alignment • Establish regional pipeline strategy and operating cadence, ensuring sustained pipeline coverage through outbound programs, account-based motions, partner engagement, and executive-level selling, • Lead alignment across Account Executives, SDRs, Marketing, and Channel teams to drive predictable top-of-funnel performance and conversion, • Own forecasting rigor and pipeline governance, holding the team accountable for accuracy, inspection, and execution discipline within Salesforce Cross-Functional Partnership • Partner closely with Sales Engineering leadership to ensure consistent, high-quality execution of technical evaluations, proof-of-value engagements, and enterprise architecture discussions, • Collaborate with Customer Success leadership to drive effective handoffs, adoption outcomes, and long-term customer value realization across the regional book of business, • Synthesize and elevate customer and market insights to Product, Engineering, and executive leadership to inform roadmap priorities, packaging decisions, and industry positioning Executive Engagement & Thought Leadership • Coach and enable the team to build trusted advisor relationships with VP+, CTO, CPO, platform, and digital transformation leaders across strategic accounts, • Act as a senior leader sponsor on priority opportunities, articulating how feature management reduces risk, accelerates release velocity, and supports enterprise transformation initiatives, • Represent LaunchDarkly externally at regional events, partner forums, and industry conferences, reinforcing market credibility and supporting GTM objectives Qualifications: • Typically expects a minimum of 12 years of enterprise SaaS sales experience with a proven record of exceeding quota in complex, multi-threaded deal environments. Along with a minimum of 3 years of sales leadership experience, • Experience selling to technical buying centers—especially engineering, DevOps, platform, and product organizations, • Passionate about the net-new-logo acquisition aspect of selling, and ability to win over others about the upside of this type of role, • Prove success hiring, managing, developing a team of successful new-logo sellers, • Demonstrated success closing mid to high six-figure annual contracts, • Strong command of MEDDICC or similar enterprise qualification methodologies, • Excellent storytelling skills and the ability to translate technical concepts into compelling business outcomes, • Comfort navigating large enterprise organizations and orchestrating cross-functional deal teams, • Ability to travel up to 40% of the time based on business needs, • Previous success in a high-growth startup or scale-up environment, • Familiarity with LaunchDarkly’s ecosystem (AWS, Azure, GCP, HashiCorp, GitHub, Datadog, etc.) Pay: Target pay ranges based on Geographic Zones* for Level M4: • Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $214,000 - $295,000**, • Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $193,000 - $265,000**, • Zone 3: All other US locations - $182,000 - $251,000** LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location. *Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas. **Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary. About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: • Improving the velocity and stability of software releases, without the fear of end customer outages, • Delivering targeted experiences by easily personalizing features to customer cohorts, • Maximizing the business impact of every feature through the ability to experiment and optimize, • Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types, • Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at ___. Do you need a disability accommodation? Fill out this ___ and someone from our People Operations team will contact you for assistance.

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization, The Strategic Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs. Responsibilities: • Build and foster executive-level trusted advisor relationships with the customer’s IT, Engineering and Support organizations., • Demonstrates hands on PagerDuty Product knowledge by applying it to the customer's business priorities., • Guide a customer on process, people and change management best practices to drive customers adoption of real time operations., • Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan., • Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline., • Deliver business value and innovation to a customer’s business by understanding the customers’ opportunity to reduce cost and drive growth., • When appropriate, recommend additional expert services needed to drive success., • Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates., • Represent the voice of the customer to inform our sales process or product roadmap., • Lead the cross functional post sales team at PagerDuty, delivering a seamless experiences on behalf of the customer., • Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions., • Predict and forecast risk, renewal and expansion within the customer portfolio. Qualifications: • Experienced professional with 10-15 years relevant industry expertise., • Strong consulting skills and proven results working as a trusted advisor to drive business value for customers., • Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections., • Experience building Business value ROI models., • Thrive in a collaborative fast pace environment and as a part of a results oriented team., • Working knowledge in a SaaS business model., • Strong knowledge of PagerDuty product and platform features and capabilities is highly desired., • Good understanding of IT enterprise architecture, DevOps principles and modern IT monitoring is strongly preferred., • Worked in a DevOps environment or with a company going through a transition to DevOps. The base salary range for this position is $132,000.00 - $182,200.00 USD (80/20). This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for ___! Where we work PagerDuty operates a hybrid work model with ___ in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work ___ guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our ___. Your package may include: • Competitive salary, • Comprehensive benefits package, • Flexible work arrangements, • Company equity*, • ESPP (Employee Stock Purchase Program)*, • Retirement or pension plan*, • Generous paid vacation time, • Paid holidays and sick leave, • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO, • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*, • Paid volunteer time off: 20 hours per year, • Company-wide hack weeks, • Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our ___ and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's . PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

About Instruqt At Instruqt, we believe the future of enterprise growth will be built on experience, not explanation. We power hands-on product experiences for developer-first software companies like Elastic, MongoDB, Datadog, and HashiCorp. Our platform helps marketing, sales, and education teams turn product adoption into revenue acceleration. We are a fast-growing SaaS company (~$8M ARR in 2025, 122% NRR, 94% logo retention) building the category-defining platform for hands-on product adoption. Location: Remote (US, Canada) - East Coast Preferred We are now hiring a Senior Customer Success Manager / Architect to help drive expansion, retention, and measurable ROI across our strategic customer base. The Role This is not a traditional “check-in and QBR” CSM role. This is a revenue-impacting, expansion-focused, value-driven role responsible for: * Protecting and growing $50K–$500K+ ARR accounts * Driving measurable adoption across GTM teams (Marketing, Sales, Education) * Own the customer journey from Onboarding to Expansion * Proving ROI in business terms * Turning champions into advocates You will manage a portfolio of developer-first software companies and serve as a strategic advisor to Marketing, Sales Engineering, and Customer Education leaders. What You’ll Own: * Retention & Health * Maintain >95% gross retention across your book * Identify churn risk early (budget, adoption gaps, technical blockers) * Drive executive alignment and renewal strategy 120+ days in advance 2. Expansion Revenue * Drive land → expand motion across GTM departments * Identify upsell opportunities tied to: * Increased usage * New use cases (Marketing → Sales → Education) * Strategic initiatives * Partner with AEs to close expansion deals ($50K–$500K+ ARR) 3. Adoption & Time-to-Value * Own onboarding for strategic accounts * Ensure successful adoption and utilization of new product and feature releases. * Reduce friction in content creation and scaling 4. ROI & Executive Alignment * Quantify value with your customers in terms of: * Reduced churn * Increased pipeline * Higher win rates * Faster onboarding * Run executive QBRs tied to measurable business impact 5. Advocacy & Champions * Develop multi-threaded relationships * Cultivate referenceable customers * Contribute to case studies and referrals What “Great” Looks Like: In your first 12 months, you will: * Maintain 95%+ logo retention * Contribute meaningfully to 120%+ NRR * Drive at least 2–4 expansion motions across your portfolio * Elevate conversations from “lab usage” to “revenue impact” * Build trusted advisor relationships with Director+ level stakeholders Who You Are: Experience * 5+ years in Customer Success, Account Management, or Strategic Consulting * Experience managing $100K+ ARR SaaS accounts * Experience selling or supporting technical products (DevOps, Data, Security, Cloud Infra preferred) * Comfortable working with Sales Engineers and technical stakeholders Skills * Strong business acumen, can tie product usage to revenue impact * Confident in executive conversations * Data-driven and analytical * Expansion-oriented mindset * Clear, structured communicator Bonus * Experience supporting Marketing or DevRel teams * Familiarity with developer tools * Background in technical education or enablement * Sales or Sales Engineering experience Why This Role Matters Instruqt’s growth depends on: * Expansion inside existing accounts * Increased product adoption across GTM teams * Clear ROI storytelling * Strong champions who bring us into new companies Customer-centricity is central to our growth strategy. This role is critical to unlocking the next stage of expansion. Compensation * Competitive base salary * Performance-based variable tied to retention and expansion * Equity participation * Remote-first culture * High-impact, high-visibility role If you want to build category-defining customer relationships at a company shaping the future of product adoption, we’d love to talk. Your application has been successfully submitted!

Job Title: Federal Busieness Development Executive (Federal / GovCon Business) Company: Virtual Technologies Group (VTG) Location: MD / DC / NoVa area Travel: 10%-25% Position Type: Full-Time Compensation Range: $120k - $140k base salary, OTE $200k+ Company Overview: Virtual Technologies Group (VTG) is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world. Position Overview: The Federal Sales Executive will play a crucial role in driving revenue growth for VTG by identifying and pursuing new business opportunities in the federal and government contracting space. This is a high-activity, "hunter" role designed for individuals who thrive in a structured, performance-driven environment. Through strategic prospecting, lead generation, and relationship building, the Federal Sales Executive will contribute significantly to expanding our client base and will sell the full suite of VTG’s products and service offerings, with a focus on application development, cyber security, cloud engineer and systems engineering. The right candidate will possess a strong understanding of the complex lifecycle of federal procurement, labor categories, various clearance designations, etc. and will be able to leverage existing relationships in the federal space to help VTG win new business and secure new contracts. Extensive experience selling Professional IT Services and IT Staffing within the Federal Government space in the Greater Washington, DC area is a must. Day-To-Day Duties and Responsibilities: Lead Generation & Prospecting: • Activity-Driven Growth: Maintain a consistent, high-volume cadence of outbound activity. We have clear expectations for daily/weekly calls, emails, and LinkedIn outreach to ensure a steady flow of new prospects., • Meeting Generation: Successfully convert cold outreach into qualified discovery meetings and presentations., • Opportunity Creation: Consistently identify and qualify new sales opportunities to meet monthly and quarterly pipeline requirements., • Conduct needs assessments and develop tailored proposals to address client requirements., • Deliver compelling presentations to prospective clients, showcasing VTG's value proposition., • Negotiate and close deals, ensuring mutually beneficial agreements., • Build and maintain strong relationships with key decision-makers at prospective client organizations., • Act as a trusted advisor to clients, providing expert guidance on IT solutions., • Accountability: Accurately track all activities and pipeline stages within VTG’s CRM to provide transparent forecasting., • Prepare regular sales reports and presentations for management., • Collaborate with internal teams, including marketing, sales engineering, and technical support, to ensure successful project delivery., • Bachelor's degree in business, marketing, IT political science or related field; or equivalent military experience in a communications or technical capacity., • Experience: 3+ years of experience in Federal Technical Staffing, Recruiting, or Business Development specifically within the Washington D.C./NoVA corridor, with a focus on new logo acquisition in the federal government space, • Industry Knowledge: A foundational understanding of federal procurement vehicles (GSA Schedules, SEWP, STARS III) and the difference between Prime and Subcontracting relationships., • Technical Literacy: Ability to distinguish between core technical roles and technologies, such as the difference between a Cloud Engineer and a Cybersecurity Analyst, and an understanding of AWS/Azure cloud environments. The ability to speak to technical stakeholders at a high level is critically important., • Communication: Proven ability to "cold-start" relationships with Program Managers and Capture Managers at mid-tier and large-scale System Integrators., • Clearance Familiarity: A solid grasp of the federal clearance process (Secret, TS/SCI, Polygraphs) and how they impact labor rates and project timelines., • Proven ability to work and thrive in an environment with defined activity expectations (calls, emails, and meetings)., • Excellent communication, presentation, and negotiation skills., • Prior experience as a Capture Manager or Technical Recruiter who has successfully transitioned into a hunter-style sales role., • Active Network: An existing, warm network of contacts within federal agencies (e.g., DOD, DHS, HHS) or "Big 5" System Integrators., • Subject Matter Expertise: Deep knowledge of CMMC (Cybersecurity Maturity Model Certification) and NIST compliance standards, with the ability to lead high-level security conversations., • Certifications: Professional certifications such as APMP (Association of Record for Bid, Proposal, and Capture) or basic technical certifications (e.g., AWS Cloud Practitioner)., • A documented track record of helping a firm secure a spot on a major IDIQ or winning a task order valued at $5M+. Why Join Us? At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry. Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career. Benefits Overview: VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match. EEO Statement: VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact ___.