Sales Assistant - Final Control Valves
17 days ago
Houston
Job Description Company Description: For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas. Specialties: As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include: • Pressure Management, • Isolation Valves & Actuation, • Control Valves & Regulators, • Process Control & Safety Systems, • Oil & Gas Automation– fiscal custody metering, controls, and SCADA, • Reliability Solutions & Services, • Specialty Pumps & Rotating Equipment, • Instrumentation, • Assist sales team in entering sales quote and order information into Salesforce., • Interfaces with customers by phone, email, and fax to address customer concerns and questions. Involves sales as appropriate to address customer issues., • Assist sales team in entering customer and order information into Salesforce., • Assist sales team with daily order entry into our Enterprise Resource Planning system (Oracle). This includes proofreading the orders to ensure accuracy of information (prices, account numbers, bill-to and ship-to addresses, etc.) relative to the purchase order., • Ensure timely delivery of product through expediting efforts and monitoring backlog reports., • With directions from the Inside Sales Team and Sales Management, assist in entering change orders or return material authorizations (RMA’s)., • Assist Inside Sales with customer invoicing or documentation requirements., • Assist Sales Team with copying, filing, typing, collections and general administration activities., • Assist in the routing of phones, emailed and faxed inquiries to the proper inside salesperson., • Develop and maintain awareness of all products and services provided by Puffer-Sweiven. Education/Knowledge: • Associate degree required. Bachelor’s degree preferred., • Knowledge of office administrative procedures, standard office equipment and the sales order process., • Direct experience in a sales and or customer service-oriented work environment preferred., • Experience in Sales Order Management Systems and Oracle ERP is desirable., • Good verbal communication skills – communicates verbally in a manner appropriate for business, engages in active listening and acknowledging skills, as well as questioning and discovery skills. Good writing skills – writes in a manner appropriate for business and messages information coherently., • Good computer skills – efficiently uses various computer software applications, including MS Office, to perform tasks., • Detail oriented., • Enjoy working in a fast-paced environment., • Adept to change of tasks easily., • Good organizational skills - prioritizes and efficiently completes competing tasks, pays attention to detail, verifies information as appropriate and detects and corrects errors., • Good interpersonal skills – develops and maintains rapport and trust with both internal and external customers, demonstrates approachability., • Good verbal communication skills – communicates verbally in a manner appropriate for business, engages in active listening and acknowledging skills, as well as questioning and discovery skills., • Good writing skills – writes in a manner appropriate for business and messages information coherently., • Good computer skills – efficiently uses various computer software applications, including MS Office, to perform tasks., • Good organizational skills - prioritizes and efficiently completes tasks, pays attention to detail, verifies information as appropriate and identifies and corrects errors., • Good problem-solving skills - ability to identify problems, implement appropriate solutions and recognize when assistance is needed., • Good teamwork – identifies with the team and its goals and contributes to the group’s effectiveness., • Good customer service skills – provides prompt and personalized assistance to customers and manages customer expectations relative to deliverables and timeframes., • Good self-management skills to include dependability, initiative, innovation, professionalism, and organization skills., • Exhibits professionalism – projects a professional image of oneself and the organization and demonstrates a positive attitude towards work and the Company.