Hotel Security Supervisor
23 days ago
Cleveland
Job Description Position Overview The Hotel Security Supervisor supports Savour Hospitality commitment to safety, security, and exceptional guest service by leading daily security operations at the property level. This position supervises Security Officers, ensures compliance with Marriott brand standards and local regulations, and serves as a key leader during incidents, emergencies, and high-profile events. Essential Functions and Responsibilities • Supervise and coordinate Security Officers across all assigned shifts, • Ensure compliance with Marriott Safety & Security standards, policies, and procedures, • Act as the on-duty Security Supervisor and support the Manager on Duty as required, • Conduct routine patrols of hotel premises, including guest areas, back-of-house, parking facilities, and perimeter, • Respond to guests and associates’ incidents with professionalism, discretion, and a service-first mindset, • Oversee CCTV monitoring, access control systems, alarm systems, and key control, • Complete accurate incident reports, daily logs, and follow-up documentation in accordance with Marriott guidelines, • Coordinate security coverage for VIP guests, group arrivals, special events, and high-occupancy periods, • Partner with local law enforcement, fire departments, and emergency medical services as needed, • Train, coach, and mentor Security Officers to uphold Marriott’s culture, professionalism, and service excellence, • Identify potential safety risks and recommend preventive measures to hotel leadership Required Education and Experience • High school diploma or equivalent required, college coursework in criminal justice, hospitality, or related field preferred, • Minimum 2–3 years of hotel or hospitality security experience, • Prior supervisory or leadership experience strongly preferred, • Strong working knowledge of emergency response procedures, incident management, and guest service standards, • Ability to remain calm, decisive, and professional in high-pressure situations, • Excellent verbal, written, and interpersonal communication skills, • Working knowledge of CCTV(surveillance cameras), access control, and incident reporting systems, • Work is performed indoors and outdoors in a commercial setting with regular exposure to cold, heat, noise, people, and equipment., • Able to work independently or as a team member and support managers with special projects., • Strong collaboration skills – works well across functional areas—excellent relationship-building skills; able to collaborate with various levels of the organization., • The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully., • Respect: Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together., • Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved., • Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships. Must be able to work various shifts when needed to cover during regular business hours, including weekends and evenings. EOE/Disabled/Veterans Statement We are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications, regardless of race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law. Background Check Process Employment with Savour Hospitality is contingent on completing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review. Acknowledgment: This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position. Duties, responsibilities, and activities may change with or without notice.