Service desk jobs in Buffalo, New York - Page 2Create job alerts

Bowlero - JobID: 54364 [Guest Service / Concierge] As a Counter Desk Attendant at Bowlero, you'll: Be friendly and inviting to the guests; Ring sales at the counter and follow the cash control procedures; Promptly notify the mechanics of any pinspotter/pinsetter malfunctions; Assist the guests with

Job DescriptionCompany Description Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities • Provide customer support for designated equipment, • Answer client questions in a professional manner, • Accept and deliver all service calls assigned within the established service level agreement for each client, • Meet established customer service satisfaction criteria as outlined in established guidelines and policies, • Complete all administrative tasks associated with each call as documented in established policies and guidelines, • Complete real-time reporting of all calls as documented in established policies and guidelines, • Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client, • Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements, • Report all activity in an accurate and timely manner, • Understand all Safety policies and guidelines and work within the guidelines of policies daily, • Additional requirements may exist if offer of employment is extended, • Other duties may be assigned to meet business needs Qualifications Education and Experience: • Typically requires technical school certification or equivalent and 0-2 years of relevant experience, • Previous customer service experience is a plus Certifications and/or Qualifications: • Maintain all required OEM Certifications as directed by Management, • Knowledge of relevant software and hardware, • Valid Driver’s License and reliable transportation with valid registration and adequate insurance Skills: • Ability to communicate regarding technical issues with clients, • Ability to drive to client locations, • Ability to drive long distances, and occasional overnight assignments within other geographies, • Ability to lift and or move various computer equipment up to 50 lbs, • Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job Description Job Title: Accounts Receivable Analyst Department: Finance Reports to: Controller Worker category: Full-time Job Summary: We are seeking an experienced and proactive Accounts Receivable Analyst to oversee and improve our AR collections process across a dynamic client base of law firms and corporate legal departments. This individual will manage the full accounts receivable lifecycle—including invoicing, collections, and reconciliation—while building strong relationships with clients and internal stakeholders. The ideal candidate is analytical, solutions-oriented, and comfortable communicating directly with clients to resolve payment delays and disputes. Key Responsibilities: Client Invoicing & Payment Application • Prepare and send accurate client invoices and statements (paper and electronic) in a timely manner, • Set up new clients and maintain billing records in NetSuite, • Apply and post payments (check, ACH, EFT, credit card) in NetSuite, • Monitor aging reports and proactively follow up on outstanding balances, • Make direct collection calls and email follow-ups to reduce DSO and bad debt, • Resolve client disputes related to sales tax, invoice errors, and service documentation, • Escalate high-risk accounts to Sales or executive leadership with recommended actions, • Partner with Sales, Legal Operations, and Client Services teams to understand client nuances and invoicing requirements, • Track and report on COD job payments and other non-standard payment terms, • Prepare monthly AR and DSO reports with insights on trends, risks, and opportunities, • Support month-end close activities, general ledger reconciliations, and prepaid allocations, • Review American Express and Verisma postage accounts for reconciliation, • Review and process employee expense reports as needed Qualifications Skills and Competencies: • Confident and professional communicator, comfortable interacting with attorneys and law firm finance teams, • Results-driven and persistent in follow-up, with a focus on reducing aging receivables, • Ability to navigate complex client billing structures (split invoices, retainer balances, third-party billing), • Strong Excel skills, including pivot tables, v-lookups, and reconciliation techniques, • Detail-oriented with the ability to manage multiple priorities and deadlines Education and Experience: • Bachelor’s degree in Accounting, Finance, or Business required, • 3+ years of accounts receivable, collections, or client billing experience in a B2B services environment, • Experience with legal services, eDiscovery, or professional services clients preferred, • Experience with NetSuite or other ERP systems strongly preferred Work Environment and Physical Requirements: • This is a remote-eligible role with the expectation of core working hours aligned to Eastern Time, • There may be occasional requirements to work onsite at Avalon’s offices in Rochester, NY; Cleveland, OH; or New York City, depending on business needs., • Prolonged periods sitting at a desk and working on a computer, • Frequent communication via phone, email, and virtual meetings

Job Description Job Summary The Marketing Coordinator works in collaboration with Tomric leaders and with external marketing service providers to create sales opportunities across all Tomric product and service groups. Supervisory Responsibilities - None Duties and Responsibilities 1. Creates marketing content and/or work with external marketing service providers to create content, 2. Updates marketing content and/or work with external marketing service providers to update content, 3. Plans, organizes and coordinates marketing presentations, activities and events, 4. Collaborates with internal sales, service, and culinary departments to: • Involve them in the development of marketing campaigns, • Notify them of the who, what, when, where, why of upcoming marketing campaigns, and of critical campaign touchpoints that will impact them, • Leverage the value of marketing assets, activities, and events 5. Tracks and analyzes marketing campaign performance and reports trends/patterns/opportunities/concerns to leadership, along with recommendations for more effective marketing impacts, 6. Designs and implements digital marketing strategies to drive prospective sales opportunities to Tomric’s website and sales team members, 7. Mindfully tracks the news and trends of the confectionery and plastic tray packaging industries and reports patterns/opportunities/concerns to leadership, along with recommendations for more effective marketing impacts, 8. Participates in the planning and execution of marketing events, conferences and trade shows. Activities to include but not limited to: • Participates in trade show/trade conference space design, including static and dynamic elements, • ompletes and submit the applications for these events and ensure all payments are made on time, • Determines special services needed for these events (e.g. electrical, plumbing, etc.) and ensure that they are ordered, paid for on time, and confirmed by the venue., • Coordinates the development, ordering, testing, packing, shipping, and set-up of any static and/or dynamic marketing assets/supplies/ devices for the event, • Assists and supports with: set-up of the space, demonstrations, interactive displays, working the event to meet with current and prospective customers, and vendors, manually and electronically gather prospective customer data, then analyze that data to discern and communicate to leadership new opportunities for marketing campaigns that would provide more opportunities for sales team members 9. Manages the back-end of the tomric.com website, to include but not limited to: • Monitors the shopping cart and the web order management process, • Monitors the integrity of the credit card payment process, • Update sthe website by adding new content and removing obsolete content., • Manages the back-end of the Tomric website, responsibilities include but are not limited to:, • Monitors incoming web orders and ensure synchronization to Great Plains (inventory and purchasing system), • Confirms the integrity/legitimacy of these orders to prevent fraudulent charges being processed and fulfillment, • Adds fraudulent IP and email addresses to the Blacklist to prevent website attacks, • Updates the website to reflect current products, prices, sales, and staff members, • Maps contact pages correctly to appropriate team members 10. Performs other duties as assigned. Education • Required - High School Diploma or GED 1. Knowledge and skills to proficiently use this software: • WordPress, • Microsoft Office Suite, • Photoshop and other photo, video, and sound editing tools, • c Toc, YouTube, Facebook, Instagram, X, Snapchat, LinkedIn, Reddit, Pintrist, Quora, Twitch, Tumblr 2. Able and willing to: create and maintain: a clean and organized work area, organized electronic and hard copy files, organized work-in-process and final work products, pay close attention to details for all work processes and products, manage time effectively and efficiently, manage marketing projects from planning to execution, and evaluation, multi-task—to work on several tasks and priorities at the same time, while maintaining attention to detail, quality, and meeting task deadlines, anticipate problems and opportunities, and then take proactive steps to prevent/mitigate problems and leverage opportunities, gather data to determine the root causes of problems and propose a variety of solutions to address the root causes of problems—and to prevent future problems, work independently and as a member of a team, work irregular hours and extended shifts when needed--including late nights, early mornings, and overnight stays, 3. Excellent written and oral communication skills required to communicate internally and externally with current and prospective customers, service providers—one-on-one, in small groups and via large group presentations, 4. Excellent proofreading and editing knowledge and skills; and the willingness to assertively speak up when something is wrong with marketing assets, 5. Engage with a service orientation towards the sales team members—this position exists to serve them, 6. Engage with a strong and trustworthy work ethic, 7. Knows and utilizes Standard English oral and written communication skills and is able to fluently read and write using Standard English, 8. Knowledge and skills to proficiently use this software: Robly Physical Requirements • Prolonged periods sitting at a desk and working on a computer., • Must be able to lift up to 15 pounds at times., • Must be able to access various departments of a given location., • Must be able to travel throughout the US and across Europe PI280285175

Job Description Buffalo, NY or Syracuse, NY or Cleveland, OH regions available. Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to: • Provide customers with maintenance, repair, and installation assistance of DMG MORI CNC machine tools on location or by telephone., • Creating and updating documentation of technical information., • Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service, • Demonstrating a willingness to help others and be a team member; often working together with Customer's Service Engineers., • Providing assistance and training to Customer's Service Engineers on the installation and maintenance of newer product lines., • Establish and build exemplary communication and customer service relationships with customers., • Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service., • Bachelors or Associates Degree in technical related field of study preferred., • 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools., • Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS., • Good verbal and written communication skills with exceptional customer service orientation., • Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization., • Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams., • Basic computer literacy and working knowledge of MS Word, Excel, and Outlook., • Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events., • Minimum of 50% travel in multi-state region; drive or fly depending on distance. Employee is expected to work at the Technical Center when not visiting customers. Work Environment: Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at DMG MORI office. Physical Demands: Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements. Periodic: Operating power equipment, sitting at desk, utilizing computers and phones. Occasional: Lifting or moving up to 50lbs. #ZR

Job DescriptionDescription: Are you a skilled surveyor with a passion for precision and a knack for problem-solving? Fisher Associates is seeking a dynamic Project Surveyor to join our team! In this role, you’ll be at the heart of our projects, ensuring that our land surveying services are not only accurate but also aligned with our high standards. You’ll play a vital role in bridging the gap between different disciplines within our project teams, ensuring that every project runs smoothly from start to finish. If you’re ready to make a big impact on exciting and diverse projects, we want to hear from you! Who We Are: Fisher Associates, P.E., L.S., L.A., D.P.C. is a consulting engineering and professional services firm serving the Transportation, Land Development and Energy market sectors. Our comprehensive services include landscape architecture, planning, engineering, environmental, survey, GIS and construction representation. We are headquartered in Rochester NY, with eight offices throughout NY, PA and TX. Why a Career with Fisher Associates? • Be Heard, Be Valued: Our leadership team is accessible and welcomes your feedback and ideas., • There is No “I” in Team: Every team member matters and contributes to our success by owning their role on the team. Contribute your creative ideas and expertise to our exceptional groups., • Transparency Matters: We keep you informed with frequent communications and quarterly financial reviews., • Long-Term Client Relationships: Our goal is to build long-lasting client relationships while delivering high-quality solutions., • Community Service: We are passionate about giving back and creating a legacy of service that improves equity, access, dignity and joy for members of our diverse communities., • Work on Local Projects: Experience the positive change you create in our own community., • Diverse Project Opportunities: The diverse comprehensive services we offer translate into challenging and engaging learning & growth opportunities., • Growth is Your Journey: Advance your career with clearly defined career paths, tuition assistance and ongoing training to support your professional goals. Actual compensation may vary based on relevant experience, qualifications/education, and other factors. The salary range is not necessarily reflective of the actual total compensation that may be earned nor promises any specific pay for any specific employee. Salary range excludes monetary value of benefits. The primary function of this role is responsible for, but not limited to, the following: • Supervises survey technicians, field crews, and CADD technicians on the project team., • Performs routine and complex survey calculations and control adjustments., • Performs, assigns, or assists with records research., • Performs, assigns, or assists with CADD drafting assignments., • Analyzes boundary evidence and parcel/ROW records to determine property boundaries and Rights of Way., • Determines and documents property boundaries, easements, and land ownership details to ensure compliance with legal regulations., • Creates detailed topographic maps and surveys to provide essential data for project planning and design., • Maintains positive client relationships, understanding project requirements, and facilitating all deliverables to ensure an outstanding customer experience using Clientship Philosophy., • Provides QA/QC on survey work completed for all sectors., • Associate or Bachelor's degree in surveying, geomatics, civil engineering, or a related field., • Experience in surveying software and equipment, including AutoCAD, GPS, total stations, and data collectors., • Previous experience in land surveying, • Must be knowledgeable in all aspects of Land Surveying, including boundary determinations, control adjustments, topographic surveying/mapping, NYSDOT Standards and Procedures, and ALTA requirements., • Proficiency in AutoCAD Civil 3D and MicroStation preferred., • Exhibit behaviors that align with the Fisher Values: Aspire to Excellence, Teamwork and Respect, Owning our Results and Empowered Employees., • Aspire to excellence, consistently seek to improve, and demonstrate high-quality work at all levels., • Team player: collaborate effectively at all levels; treat coworkers, clients, and vendors with respect in all interactions; seek to listen effectively, understand others, and build trust., • Own and accept responsibility for results., • Honest, transparent, and trustworthy. Ability to identify and handle priority and/or sensitive issues with discretion and a commitment to confidentiality., • Proactive, results-oriented, self-motivated, and eager to learn., • Strong critical thinking and problem-solving skills., • Ability to consistently demonstrate sound judgement., • Excellent organizational, project management and time management skills, • Ability to work in a fast-paced environment and manage multiple tasks simultaneously., • Strong attention to detail., • Exhibit flexibility with assignments, workflow, or project changes., • Listen and respond to feedback in a positive manner. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to stand and walk for long periods of time and distance., • Prolonged periods sitting at a desk and working on a computer., • Must be able to lift up to 50 pounds at a time., • Traveling on an occasional basis to project sites located throughout New York, • Must be able to access and navigate construction sites and job areas, • Ability to transverse uneven grounds Fisher Associates does not discriminate in hiring or employment on the basis of age, race, creed, color, national origin (including ancestry), religion, gender or sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), disability, reproductive health decision making (including, but not limited to, the decision to use or access a particular drug, device, or medical service), marital status, partnership status, caregiver status, domestic violence victim status, familial status, military status, unemployment status, genetic information (including genetic characteristics), citizenship or immigration status, or any other protected status under federal, state, or local laws.