Front Desk Manager Towneplace Suites Lubbock, TX
5 days ago
Lubbock
Job Description Greenwood Hospitality & Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Office Manager for the TownePlace Suites Lubbock, TX To assist in the operation of the Front Office to include guest services, group bookings/coordinator and meeting requirements, administrative tasks assigned by General Manager including, AP entries, payroll hours, tracking and timely month end reports. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Warm, knowledgeable service and helpful guidance. What you’ll do: • Manage and lead the operations of the front desk/night audit to ensure an optimal level of service and hospitality is provided to the guests., • Lead, train, and motivate a talented Front Desk team to deliver exceptional service every day., • Oversee daily front office operations, ensuring smooth check-ins, check-outs, and guest satisfaction., • Prepare department schedules in accordance with labor standards, forecasted occupancy and business needs., • Review and approve department's payroll., • Be knowledgeable and helpful about the local area, the hotel and hotel services, • Be an enthusiastic, helpful and positive member of the team, • Be professional, responsible and mature in conduct and behavior, • Partner with Housekeeping, Engineering, Sales, and other departments to create a seamless guest journey., • Resolve guest concerns promptly and efficiently with professionalism, empathy, and creativity., • Participate in the recruitment process for the department by attracting, hiring, retaining and motivating all employees., • Interview, hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate., • Maintain open line of communications with each department, • Respond positively to new ideas, • Openly accept critical/developmental feedback, • Be available to help other departments in emergency situations, • Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook, • Properly handle and account for keys, • Perform other assignments as directed by the General Manger., • Leads the Health and Safety Committee, Binder/Documentation., • Be knowledgeable of policies regarding emergency procedures and security concerns Promote an accident prevention program to minimize liabilities and related expenses., • Will be available to cover vacation days and time off requests, • Proven experience as a Front Office Supervisor, Assistant Manager, or similar role in a full-service hotel environment., • Strong leadership skills with a hands-on, service-first approach., • Be self-motivated and use time wisely, • Excellent communication, organization, and problem-solving abilities., • Tech-savvy with hotel systems and experience with Opera Cloud., • A passion for hospitality and team development., • Opportunities for growth within our expanding portfolio., • Competitive salary, bonus potential, and comprehensive benefits., • The chance to make a meaningful impact every single day. Qualifications and Requirements: • Must be able to speak, read, write and understand the primary language(s) used in the workplace., • Must be able to read and write to facilitate the communication process., • Requires good communication skills, both verbal and written., • Must possess basic computational ability., • Must possess basic computer skills., • Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions., • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems., • Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task., • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis., • Must be able to lift up to 15 lbs. occasionally., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity., • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates, • Vision occurs continuously with the most common visual functions being those of near vision and depth perception., • Ability to spend extended lengths of time viewing a computer screen., • Requires manual dexterity to use and operate all necessary equipment., • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Have the ability to work a flexible schedule including nights, weekends and/or holidays Join Us and Enjoy: • Health, vision, and dental insurance, • Pay range of $19-$21 depending on experience, • RSP with Company match, • Paid Time-off and Paid Holidays, • Same-day pay available, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • Life insurance, • Parental leave, • Referral program, • Discount programs for shopping, travel, tickets and more., • Access to our Talent team to help you reach your career growth goals.