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  • Guest Experience Manager
    Guest Experience Manager
    hace 2 días
    $80000–$90000 anual
    Jornada completa
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan Paid Vacation time • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Pet Insurance - because, • Growth opportunities at every level --- we invest in developing leaders from within Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Manager is responsible for leading and evolving NAYA's end-to-end guest experience strategy across all channels --- including digital, in-store, and post-visit engagement. This role goes beyond response management to build scalable systems, insights, and processes that elevate guest satisfaction, loyalty, and brand perception. You will serve as the voice of the guest at a strategic level --- translating feedback into actionable insights, partnering cross-functionally to drive improvements, and ensuring consistency in how NAYA shows up for every guest. This is a highly visible role requiring a balance of empathy, operational awareness, analytical thinking, and leadership. How You'll Impact • Build and lead a best-in-class guest experience function that scales with NAYA's growth, • Increase guest satisfaction, retention, and brand loyalty through thoughtful engagement and recovery strategies, • Influence operational, digital, and marketing decisions through actionable guest insights, • Establish consistent, high-quality standards for guest communication across all platforms What You'll Do Guest Experience Strategy Leadership • Own and evolve NAYA's guest experience vision, standards, and communication approach, • Develop scalable processes for managing guest feedback across all channels, • Define success metrics (CSAT, response time, resolution rates, sentiment trends) and drive performance against them, • Lead initiatives that proactively enhance the guest journey, not just react to issues Guest Communication Recovery • Oversee all guest communications across email, surveys, social media, and third-party platforms, • Ensure responses are timely, empathetic, brand-aligned, and solutions-driven, • Design and implement elevated recovery strategies that turn negative experiences into loyalty-building moments, • Guide tone, voice, and messaging consistency across channels Insights Continuous Improvement • Analyze guest feedback to identify trends, root causes, and opportunities, • Translate insights into clear, actionable recommendations for Operations, Marketing, and Technology teams, • Partner cross-functionally to implement changes that improve both in-store and digital experiences, • Create reporting dashboards and regular insights summaries for leadership Cross-Functional Collaboration • Act as the central liaison between guest experience and internal teams, • Escalate and track critical issues, ensuring accountability and resolution, • Collaborate on product, menu, and operational changes based on guest feedback Systems, Tools Process Optimization • Own and optimize CRM and reputation management tools (e.g., Tattle, SOCI, Olo Engage, Yext, Salesforce, etc.), • Improve workflows, automation, and documentation practices, • Ensure all guest interactions are properly tracked, categorized, and leveraged for insights Operational Brand Alignment • Maintain deep knowledge of NAYA's menu, operations, and evolving systems, • Ensure all guest-facing communication reflects current offerings and brand standards, • Identify gaps between intended and actual guest experience What you Bring • 3+ years of experience in guest experience, customer experience, or hospitality operations (multi-unit or high-growth environment preferred), • Proven ability to move from execution to strategy --- building systems, not just managing tasks, • Exceptional communication skills (written and verbal), with a strong sense of tone and brand voice, • Experience with CRM, guest feedback, and reputation management platforms, • Strong analytical mindset with the ability to turn data into action, • High attention to detail and organizational discipline, • Experience collaborating cross-functionally and influencing without direct authority A mindset that is: • Guest-obsessed: Sees every interaction as an opportunity to build trust and loyalty, • Strategic thinker: Looks beyond individual issues to identify patterns and long-term solutions, • Empathetic communicator: Balances care with clarity in every interaction, • Operator at heart: Understands the realities of restaurant environments and designs practical solutions, • Curious and growth-driven: Continuously looks for ways to improve systems, tools, and outcomes Ownership mentality: Takes full accountability for the guest experience end-to-end

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  • Digital Marketer
    Digital Marketer
    hace 3 días
    Jornada parcial
    Gowanus, Brooklyn

    Role: Digital Marketing Partner – Eco Harvest Eco Harvest is looking for ambitious and results-driven digital marketers to help expand our global reach and attract investors to our platform. As a Digital Marketing Partner, your role will be to promote Eco Harvest across digital channels, build awareness, and generate high-quality leads from individuals interested in sustainable investment opportunities. You’ll have the flexibility to use your own strategies—whether through social media, content marketing, paid ads, email campaigns, or personal branding—to drive traffic and conversions. This role is ideal for marketers who understand audience targeting, lead generation, and online growth. You’ll be working independently while contributing to a larger vision: scaling a platform focused on sustainability, innovation, and long-term impact. Key Responsibilities: Promote Eco Harvest to potential investors using digital platforms Create engaging content that builds trust and interest Generate and nurture investor leads Develop and execute marketing strategies that drive measurable results Collaborate and share insights to improve campaign performance What We’re Looking For: Experience in digital marketing (social media, ads, SEO, or content) Strong communication and persuasion skills Self-motivated and goal-oriented mindset Interest in sustainability, innovation, or investment space Why Join Eco Harvest: Flexible, remote opportunity Performance-based growth and earning potential Be part of a mission-driven, global project Opportunity to scale your influence and income

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  • Social Media Intern
    Social Media Intern
    hace 3 días
    Jornada parcial
    Brooklyn, New York

    Job Summary We’re a pre-seed functional food company developing products with intentional, clean uses—designed to support how people move through their day. This internship is a true ground-floor opportunity to help shape our brand identity and early marketing strategy as we prepare to bring our first products to market. We’re looking for a creative, self-starter who’s excited about wellness, branding, and building something from the ground up alongside founders. • Collaborate with the founding team to help define and evolve our brand identity and visual system, • Design on-brand visuals using Canva (social posts, stories, flyers, decks, and launch assets), • Help develop and execute early-stage marketing and content strategy, • Support content creation and scheduling across social platforms (Instagram, LinkedIn, TikTok, etc.), • Brainstorm and test creative concepts for product launches and brand campaigns, • Track engagement and help iterate based on performance What We’re Looking For • Strong Canva skills and a solid eye for design (required), • Interest in functional food, wellness, and intentional consumer products, • Familiarity with social media platforms and trends, • Ability to work independently, contribute ideas, and take ownership, • Organized, reliable, and excited to learn by doing Nice to Have • Experience building or shaping a brand from an early stage, • Interest in food, wellness, lifestyle, or CPG brands, • Basic copywriting skills, • Familiarity with short-form video (Reels, TikTok) Compensation & Credit This is an unpaid internship — we will cover all transportation and lunch. Academic credit available — we’re happy to work with your school to meet internship requirements. What You’ll Gain Direct experience shaping a functional food brand from the ground up Real ownership over creative and marketing work A strong portfolio with live, consumer-facing assets Close mentorship from founders and exposure to startup decision-making How to Apply Complete online submission and; A link to your portfolio, Canva work, or social media projects (if available) Job Type: Internship Work Location: Hybrid

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  • Social Media Manager Intern
    Social Media Manager Intern
    hace 5 días
    Jornada parcial
    Edgewater

    Are you passionate about social media, storytelling, and building buzz around innovative apps? Join GainsApp, a growing platform at the intersection of coaching, performance, and goal achievement, now expanding into an exciting gamified user experience. We’re seeking a creative, trend-savvy Social Media Manager Intern to help grow our digital presence and engage a community driven by success and accountability. What You’ll Do • Create and manage engaging content across Instagram, TikTok, X, and LinkedIn, • Develop campaigns highlighting our new gamified features and user success stories, • Identify trends and turn them into engaging, brand-aligned content, • Support content calendars, reels, and short-form video strategy, • Engage with followers and help build an active online community, • Track performance metrics and optimize content, • What We’re Looking For, • Strong interest in social media, branding, or digital marketing, • Passion for apps, gamification, and user engagement, • Creative thinker with a strong sense of trends and storytelling, • Comfortable creating or appearing in short-form video content, • Organized, proactive, and reliable, • Bonus: Experience with Canva, CapCut, or analytics tools, • Why Join GainsApp?, • Be part of an emerging app introducing gamification, • Gain hands-on experience building and scaling a brand, • Flexible hybrid work environment (NY/NJ area preferred), • Opportunity to contribute ideas and make a real impact, • Potential pathway to future opportunities, • Details, • Position: Social Media Manager Intern, • Location: Hybrid (Remote + NJ/NY meetups), • Start Date: Immediate, • Compensation: Academic credit and/or volunteer service hours available ; eligible for future PT or FT salaried opportunity How to Apply Submit your resume and any social media samples or portfolio. Show us your creativity and how you think!

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  • Head of Graphic Design
    Head of Graphic Design
    hace 2 días
    $110000–$140000 anual
    Jornada completa
    Brooklyn, New York

    We started Van Leeuwen Ice Cream in a yellow truck on the streets of NYC in 2008 with a mission to make good ice cream that makes you feel good. Nowadays, people can spend so much time on what's "healthy" they don't stop to consider what's healthy. As far as we're concerned, happiness is healthiness. We strive to ensure every scoop, store and employee feels and creates one community to contribute to the overall brand. Van Leeuwen Ice Cream is hiring a full-time Head of Graphic Design based out of our Brooklyn office. This is a great opportunity for a highly experienced and creative individual to work closely with the founding team of Van Leeuwen Ice Cream as they embark on their next stage of accelerated growth. The ideal candidate is someone who has experience in the CPG and/or retail space, has the ability to work diligently with the marketing team as well as any third-party creative teams, and can thrive in a fast-paced environment (and loves ice cream! and now Fro-Yo!). The Head of Graphic Design contributes to the Van Leeuwen universe by shaping how the brand comes to life across every customer touchpoint. This role leads art direction across a wide range of initiatives, including packaging design, partnership activations and the continued evolution of our visual identity. You'll oversee in-store experiences end-to-end, from signage and digital menu displays to store planograms, ensuring every touch point feels cohesive and intentional. The role extends to designing and developing uniforms and merchandise that reflect the brand's personality beyond the scoop shop. You'll collaborate closely with cross-functional teams, including sales and retail, international partners and external creative partners, to conceptualize, execute and scale creative that resonates both in-store and across broader brand moments. This position requires a strong point of view, attention to detail, agility and the ability to translate the Van Leeuwen aesthetic into thoughtful, high-quality design across physical and digital environments. This role will be based out of our Williamsburg, Brooklyn office and follow Van Leeuwen's Hybrid work model and be in office at least two to three days a week. Job Responsibilities • Direct creative/artacross packaging, campaigns, retail environments, partnerships, and digital platforms, • Execute creative direction for the company across all branded materials, including print and digital collateral, • Create and oversee the development of a range of branded materials, including but not limited to Emails, Social Media, Retail Store Signage/Posters, Ads, Website, Coupons, Print Pieces, Packaging Materials, Merchandise, • Continue to evolve the visual identity of the brand, • Maintain photo asset library and identify images to be used for various platforms, • Implement feedback from leadership and partners to refine and revise work for final production, • Contribute to photoshoots on an as needed basis, in partnership with Social Media Manager and Content Creator, • Prioritize and manage multiple projects within design specifications and budget restrictions, • Manage budgets, timelines, and vendor relationships to deliver high-quality work efficiently, • Set and uphold creative standards, ensuring all outputs meet a best-in-class level of design excellence, • Perform retouching and manipulation of images as needed, • Work with a wide range of media and use graphic design software Job Requirements • Bachelor's degree in graphic arts, design, communications, or related field (Or equivalent experience), • 5 to 10 years of experience in graphic design, • Knowledge of layouts, graphic fundamentals, typography, print, and web design, • Familiarity with HTML and CSS preferred, • Knowledge of Adobe PhotoShop, Illustrator, LightRoom, Sketch, InDesign, and other graphic design software, • Deep expertise in typography, layout, color, and visual storytelling across mediums, • Strong understanding of production processes across print, digital, and environmental design, • Ability to balance creative excellence with business needs, timelines, and budgets, • Excellent eye for aesthetics, details and design trends past and present, • Photography, food styling and set design skills are a big plus, • Must be comfortable working in-store scoop shifts as needed, while adhering to DOH guidelines Compensation + Benefits $110,000 - 140,000 annual compensation depending on experience, paid weekly Eligible for annual 20% bonus • Employee Scoop Card (Enjoy Ice Cream from any of our scoop shops nationwide), • Medical, Dental + Vision Insurance with 70% Employer Contribution, • 401k with up to 4% Employer Match, • Cell Phone Reimbursement Plan, • Wellness Reimbursement Plan, • Flexible Time Off - No accrual required, • Paid Sick Time, • Yearly Performance Reviews, • Paid one month sabbatical (eligible after 4 years of continued employment) Van Leeuwen Ice Cream is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. Van Leeuwen Ice Cream complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held. Salary Range $110,000---$140,000 USD Here at Van Leeuwen, Good Ice Cream Is For Everyone! As an equal opportunity employer, we strive to foster a welcoming, diverse environment for every employee and customer. We pride ourselves on the creativity that goes into our ice cream and is built in our stores (by YOU) that help us meet our missions and values.

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  • Graphic Design Intern
    Graphic Design Intern
    hace 10 días
    Jornada parcial
    Manhattan, New York

    Graphic Designer Intern Company: The Now PR Location: NYC Duration: 6 months Compensation: Unpaid (college credit available). Opportunity for paid position upon successful completion. About The Now PR The Now PR is a dynamic public relations agency focused on innovative storytelling, brand development, and media placement. We work with talent and brands across entertainment, lifestyle, and culture. Position Overview The Now PR is seeking a creative, motivated, and bubbly Graphic Designer Intern to join our team. This role is ideal for someone who enjoys collaborating, brings positive energy to a team environment, and is eager to grow their design and multimedia skills in a fast-paced PR setting. What You’ll Learn & Work On • Training in Adobe Photoshop and other design tools, • Creating visual assets including decks, flyers, and social media graphics, • Assisting with design concepts, • Opportunity for paid position upon successful completion. Responsibilities • Design graphics for social media, presentations, and marketing materials, • Assist in creating client decks and branded visuals, • Support the team with content creation and visual storytelling, • Maintain brand consistency across all design work Qualifications • Currently enrolled in or recently graduated from a college/university (Graphic Design, Marketing, Communications, or related field preferred), • Basic understanding of design principles and a willingness to learn new tools, • Familiarity with Adobe Creative Suite (especially Photoshop) is a plus, • Strong attention to detail, creativity, and a positive, team-oriented attitude, • A bubbly personality with the ability to collaborate effectively in a team environment, • Ability to manage time and meet deadlines in a fast-paced setting Additional Information • This is an unpaid internship; however, college credit is available

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