Streaming Media Support Engineer
4 days ago
New York
About Fubo: FuboTV Inc. is a consumer-first live TV streaming company that is defining the future of TV. Ranked among The Americas Fastest-Growing Companies 2025 by the Financial Times FuboTV owns Hulu Live TV (entertainment) Fubo (sports) and Molotov (entertainment and sports) which stream in markets around the globe. Our Mission: Our mission is to deliver premium sports news and entertainment programming through a best-in-class user experience that offers greater choice flexibility and value. About the role: Fubo is looking for a Streaming Support Engineer to join our team. This position is responsible for monitoring and break/fix of Fubos managed video infrastructure. The Streaming Support Engineer may work in a shifted environment or on-call as needed to support Fubos customers 24x7. Responsibilities: • Operations Support for our MVPD-based LIVE and VOD ABR video encoding and packaging systems, • Responsible for making sure our acquisition and encoding infrastructure is always in a healthy state, • Managing live and exclusive content events, • Respond to and troubleshoot missing incoming ad signals, • Providing break/fix and analysis throughout our video workflow, • Working with internal/external teams to mitigate and resolve any issues related to video, • Able to work in a shifted 24x7 operations environment, • Familiarity with different CDN vendors and their systems (e.g. Fastly CloudFront Akamai Level3 etc.), • Understanding of various multimedia transport protocols such as: Zixi SRT RTP RTMP UDP, • Familiarity with enterprise MPEG Analysis tools such as Tektronix/Telestream Ineoquest Triveni etc, • Experience with alternate content in an ABR ecosystem (ESAM ESNI/SCTE-224), • Understanding of backbone video and distribution (Peering Transport POP sites etc), • Knowledge of monitoring protocols such as SNMP a plus, • Familiarity with DRM and content encryption including 3rd-party integrations, • Minimum of 2 years of experience in maintaining and troubleshooting video delivery or video applications, • Experience with SCTE-104 and SCTE-35 ad messaging, • Knowledge of SSAI & CSAI ad workflows, • Provisioning troubleshooting operations and maintenance of systems applications and equipment used in the next-gen video delivery ecosystem, • Monitor and manage cloud based and in-house encoding software and ABR monitoring appliances, • Drive issues to resolution and provide root cause analysis, • Work with multiple teams to launch new services on the FuboTV platform, • Enterprise video encoding and acquisition experience using AtemeElemental Zixi broadcasters or similar products., • Video troubleshooting experience preferably in an MVPD environment, • Certifications in AWS or GCP a plus, • 3 years troubleshooting ABR video workflows in an MVPD environment, • Knowledge of SRT or Zixi a plus, • Enjoy working in a fast-moving environment in which individual contributors are trusted and, • depended upon to set technical direction, • Enjoy learning new things and sharing knowledge with co-workers, • Take the initiative in identifying and removing roadblocks, • Be a pleasure to work with in a professional environment, • Be comfortable giving and receiving honest feedback, • Be unafraid of failure, • At Fubo you will have the opportunity to personally influence what live media looks like after it goes through its next big transformation, • Fubo provides a highly competitive compensation based on experience and market standards, • Robust benefit package including Health/Dental/Vision coverage 401k Life Insurance and commuter benefits, • Free Premium Fubo Account, • Unlimited PTO days and regular company-wide activities, • Fubos main headquarters are located in Midtown Manhattan with offices in Paris and Bangalore Required Experience: IC Key Skills Ruby,Mac Os,Computer Networking,Windows,TCP,Customer Support,Linux,Shell Scripting,VPN,Dns,Technical Support,Troubleshooting Employment Type : Full-Time Experience: years Vacancy: 1