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Job DescriptionCompany Description We are Olsson, a team-based, purpose-driven engineering and design firm. Our solutions improve communities, and our people make it possible. Our most meaningful asset is our people, and we are dedicated to providing an environment where they can continue to learn, grow, and thrive. Our entrepreneurial spirit is what has allowed us — and will continue to allow us — to grow. The result? Inspired people, amazing designs, and projects with purpose. Job Description Olsson offers its clients a full spectrum of water and wastewater services, including a complete line of planning, design, permitting, and construction phase services. Maintaining water quality is Olsson's number one concern, and we are able to respond to a broad set of client demands in a timely and cost-effective manner. As a Technician on our Water/Wastewater team, you will perform standard techniques and procedures and apply knowledge of established methods, practices, and programs to prepare engineering and design plans. You will work closely with technical staff to find the best approach to solve engineering and design needs. Qualifications You are passionate about: • Working collaboratively with others., • Having ownership in the work you do., • Strong communication skills., • Ability to contribute and work well on a team., • Associate's degree in drafting or related field preferred., • 2-7 years of experience is preferred; entry-level candidates with a relevant degree will also be considered., • Proficiency in AutoCAD Civil 3D and/or Revit., • Solid interpersonal, problem-solving, and decision-making skills. #LI-DNI #LI-Hybrid Additional Information Olsson is a nationally recognized, employee-owned firm specializing in planning and design, engineering, field services, environmental, and technology. Founded in 1956 on the very mindset that drives us today, we're here to improve communities by making them more sustainable, better connected, and more efficient. Simply put, we work to leave the world better than we found it. As an Olsson employee, you'll receive our traditional benefits package (health care, vision, dental, paid time off, etc.), plus you'll: • Engage in work that has a positive impact on communities, • Receive an excellent 401(k) match, • Participate in a wellness program promoting balanced lifestyles, • Benefit from a bonus system that rewards performance Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status. Olsson understands the importance of privacy and is committed to protecting job applicants' personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), this notice explains Olsson's practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices. For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Notice here.

Job DescriptionCompany Description With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers. We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect, and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector. Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company. Job Description Benefits: Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date. Salary: The hourly wage for this position ranges from $21.55 - $26.85 and varies based on specific responsibilities and geographic location. Starting hourly rate within this range will be determined based on the candidate's experience, qualifications, and/or skillset. Summary: Manage the customer experience including processing and entering customer data in an accurate and timely manner; maintaining effective customer, sales and field service employee relationships; and striving for customer satisfaction by resolving issues in the most efficient and effective manner. Essential Functions: • Answer incoming customer service tickets, phone calls, and Teams messages, courteously and consistently using established guidelines., • Respond full circle to requests from customers, sales reps and service reps., • Collaborate with other departments to resolve customer issues and align with customers’ needs and requests., • Maintain appropriate records and documentation in our ERP System., • Act as an Account advocate by managing and overseeing inquiries that require concierge handling., • Communicate proactively with customers to keep them aware of updates, changes, delays, and other information deemed important to them., • Investigate and resolve billing concerns by tracing shipments, researching price differences and entering credit memos for approval, quoting special parts prices and following up on credit hold orders in our ERP., • Provide problem solving and continuous improvement by removing barriers that impact product quality, support, or on-time delivery and customer satisfaction., • Efficiently enter orders and address inquiries by leveraging the resources within the business, and following the standardized processes implemented., • Complete and review customer specific reports for accuracy and integrity., • Recommend ideas which enhance the overall customer experience.Qualifications Education: High School Diploma or GED required. Associates degree in Business or related field preferred. Experience: • 2+ years of previous customer service experience, preferably in manufacturing and/or installation/maintenance/repair environment., • Ticketing system experience, a plus. ERP experience, a plus, including quoting, order entry, and returns., • Mathematical abilities, • Customer Focus, • Detail Orientated, • Interpersonal Savvy, • Energy, • Communication, • Listening Additional Information All your information will be kept confidential according to EEO guidelines. Reasonable Accommodation Statement To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities. Signode is committed to providing equal opportunities to all qualified applicants, including providing reasonable accommodations during our recruiting process. If you need any assistance or accommodation in applying for this position, please contact us at . The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. Signode participates in E-Verify and will provide the Department of Homeland Security your Form I-9 information to confirm your authorization to work in the United States. Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.