Desktop & Depot Support in Tucson, Arizona
17 days ago
Tucson
Job DescriptionDescription: Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match! Opportunity: Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop & Depot Support in Tucson, Arizona. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in both Desktop and Deport Support. Responsibilities - Desktop Support • Provide Workstation Software Break Fix support, • IMAC – PC Install, Moves, Adds and Changes, • Image Loads, • Asset Recovery, • Asset tagging, • Printer Support, • Client Center (Tech Bar) Support, • IT Service Management Updates, • Manage orderly storage of equipment within client build center (depot), • Perform necessary tasks related to request fulfillment and device refreshes based on provided processes and tooling, including: a) picking inventory from stock, b) image load, c) asset tagging, d) picking/packing of accessories, e) over-box, if necessary, f) coordinating for shipment carrier pickup, g) updating asset tracking information within the asset management system, and h) updating ticket status in the ITSM system, • Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires, • Knowledge of PC Imaging, • Experience with change management and incident management, • Certified Dell Technician, • Fluent in English and Spanish, • Expertise in Inventory Control, • Active Secret ClearanceRequirements:, • Must be within driving distance of Tucson, Arizona, and willing to work onsite, • Please note that pursuant to a government contract, this specific position requires U.S. citizenship status, • Must be able to lift up to 40 lbs, • Must be able to stand or walk for extended periods of time, • Must be able to walk up and down stairs or ramps, • Must be able to kneel and work under desks or in confined spaces, • You are an excellent communicator in writing and speaking., • You have the ability to work independently but also value teamwork., • Your problem-solving skills are excellent., • You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career. More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at