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Job Description Job description: SUMMARY The Customer Experience Specialist (CXS) improves our customers’ experience in keeping with our Values, Mission, and Quality Policy. The CXS is our sole post-PO customer contact and thus exerts an enormous influence on—and is primarily responsible for—the overall customer experience. Customer Experience (CX) is more than customer service. Our CXS role entails traditional customer service duties but it also incorporates marketing and analysis responsibilities. Our CXS is on the front lines of consumer interaction and thus contributes valuable insights to help team members across the enterprise enhance the customer experience, retain business and increase revenue. Our CXS serves as the primary post-PO point of contact for customers, via email and phone. Our CXS has a thorough understanding of our products and responds quickly to post-PO customer inquiries and solves any issues in a timely fashion. They analyze customer encounters to identify possible areas of improvement by understanding the needs, motivations and emotions of customers, and help us improve processes and interactions to create a positive customer experience. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Customer Support: Provide All Post-PO Customer Service 1. Proactive Order Status information and updates, 2. Logistics Support: ascertain customer shipping addresses, detail Freight terms (Incoterms), and proactively provide customers with tracking numbers/freight details on shipment, 3. Handle any payment (and payment terms)-related correspondence, 4. User support: respond to requests for instructions, post-PO technical questions, etc., 5. Record all customer interactions in the relevant Call(s) Post-Shipment Customer Experience Feedback 1. Proactively follow-up with customer to ensure complete satisfaction; address any issues, 2. Collect, analyze and track customer feedback, 3. Identify gaps in customer experience for all customer interactions, 4. Develop and post relevant Metrics Sales Support 1. Enter customer information into M1 database. Open, update, and close Calls as needed., 2. Process customer Sales Orders (and access/download Exostar orders), 3. Send Order Acknowledgements, 4. Create Certificates of Conformance, 5. Maintain relationships with customers and dealers via email or phone Internal CX Support 1. Liaise with internal teams to ensure that issues in the customer experience are addressed, 2. Raise red flags wherever the business process needs correction, 3. Suggest internal improvements based on gathered data, 4. Provide support for customers visiting BIRNS from arrival to departure, to include: a. Arrange for limousine or other transportation service (SUVs with professional drivers) for airport pickups, ensuring a driver will greet visitors inside the terminal with a sign displaying the group’s name. b. Coordinate hotel accommodations, including number and type of rooms needed. c. Order bottled water for visitors, refrigerate, and ensure availability during their visit. d. Confirm any dietary restrictions with visitors in advance and arrange appropriate meals (breakfast, lunch, snacks) to be delivered to the BIRNS office. e. Set up refreshments and food for meetings. f. Prepare the conference room by ensuring tables, chairs, and whiteboards are clean and ready for use. g. During meetings, monitor and maintain the conference room by tidying, replenishing refreshments, and supplies as needed for visitor comfort. h. Maintain ongoing communication with the Technical Sales Manager throughout the visit to proactively address additional needs and ensure an excellent customer experience. Other 1. Manage company memberships in industry organizations as needed., 2. Provide support with vendors for marketing activities as needed., 3. Distribute press releases and/or HTML newsletters as needed, 4. Help with event and trade show planning; make arrangements and reservations as needed, 5. Provide in-booth trade show support and help with post-show follow up. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: Bachelor’s degree (B/A) from a four-year college or university, and five years’ related customer service experience and/or training; or equivalent combination of education and experience. Degrees in business, management, or English are strongly preferred. LANGUAGE SKILLS: Excellent verbal, written and presentation communication skills, as well as strong listening skills. Must be able to read and write business correspondence and reports; respond to inquiries or complaints from customers; and to speak effectively to customers and company employees. SOCIAL SKILLS: Ability to continually interact with others as a contributing member of a close-knit team, with others possibly of different backgrounds and interests, without friction. Must have exceptional collaborative interpersonal skills, deep empathy and listening skills, and the sincere desire to help others by working in a diverse, dynamic and fast-paced environment. MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra and finance. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. COMPUTER SKILLS: Ability to use a personal computer, email and the Internet, and a working knowledge of Microsoft Word, Excel, and PowerPoint software. Significant computer proficiency in Windows environments and experience with integrated ERP software (e.g. M1, Epicor, or Made2Manage) is required. TECHNICAL SKILLS: Proven ability to improve manufacturing processes, product quality and a focus on manufacturability and profitability. The specific technical/administrative/managerial knowledge, skills and abilities needed to perform the job competently (e.g. process flow development, computer software, etc.) GENERAL: Self-starter, able to work independently, able to work under pressure, results oriented, has the drive to completion on schedule, and is profit-minded and dedicated. Displays exemplary ethics and business conduct and has outstanding interpersonal, organization, and time management skills. Has a strong passion to help people and for customer satisfaction. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to manipulate papers; use fingers to type; and reach with hands and arms (and, sometimes, to stoop) to place/replace file folders, documents, etc. They are regularly required to hear the telephone and use it to speak clearly to customers. They must regularly lift and/or move files or documents weighing up to 10 pounds, and occasionally lift and/or move items (E.g. catalogs, literature, product samples or show display materiel) weighing up to 50 pounds. Specific vision abilities required by this job include close vision for typing, color vision for filing with color-coded files and documents, and the ability to adjust focus, e.g. when shifting gaze back and forth between a document and a computer screen. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to an environment typical of a small-to-medium sized business office. The noise level is usually quiet to moderate; noise producers include standard office equipment (including, but not limited to, ringing telephones and computer printers). ***NO RECRUITERS

Job DescriptionBenefits: • Flexible schedule, • Free food & snacks, • Free uniforms, • Opportunity for advancement Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities • Greet/meet potential members, providing a great customer experience., • Handle front desk related tasks:, • Answering phone calls in a polite and friendly manner to assist with questions or concerns., • Taking info calls and tours, • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information., • Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

Job DescriptionAt American Senior Benefits we are dedicated to serving those in need of insurance, especially seniors. We are proudly independent, answering only our customers. The choices our customers make are key life decisions and we work every day to help them find the right solutions at affordable prices. What we do is important, personal, and precise. Every time we help a customer decide what’s right for them, it makes them – and our organization – stronger. Offering a hybrid business model dash because a custom solution fits better, a vast product portfolio from best-in-class carriers and enjoying rapid growth and success in 175 nationwide locations we are ready to help America's seniors. Responsibilities • Conduct an initial interview to determine the needs of the client. Introduce and clearly explain all available insurance policy options to the clients., • Conduct field underwriting with utmost integrity., • Ensure that all medical and other necessary forms are filled out and submitted., • Arrange a payment method with the applicant., • Follow up on claims filed by clients., • Process all insurance policy requests., • Follow up with clients on scheduled basis for outstanding support., • Establish and support team members to hit agreed upon KPIS., • Become a subject matter expert in senior insurance solutions., • Follow approved guidelines, training, and support to recruit and train a team of insurance professionals., • Maintain a competitive, fun, inclusive environment.Hear From Our Agents Qualifications, • Competitive drive and winning mentality, • Unparalleled work-ethic and grit, • Strong communication skills, • Ability to adapt and learn quickly., • Availability to start within a maximum of 6 weeks., • Previous leadership experience a plus. *Compensation is highly customizable, and should be discussed directly with the onboarding manager.

Job DescriptionWhy You’ll Love this Per Diem Registered Nurse (RN) Job! Leave behind the hospital hustle and discover a more fulfilling path as a per diem Registered Nurse (RN) at Hydration Room. This is your opportunity to maintain a healthy work-life balance while continuing to make a real difference with the skills you’ve worked hard to earn! In this per diem Registered Nurse (RN) role, you’ll administer IV and injection therapies, provide patient education, and support overall wellness through guidance on nutrition, exercise, and preventive health measures. Pay: $50.00 base hourly rate + competitive tips (up to $15 per hour) Why Hydration Room? • Monthly Pay Guarantee Program: For your first six months, if your tips don’t average at least $10 per hour, we’ll make up the difference to ensure you’re always earning more., • Career Development Opportunities, • Exclusive Perks: Enjoy complimentary injection benefits., • Flexible Scheduling: We work with you to accommodate your availability!Schedule: This is a per diem position with 2 scheduling options: 1) provide 4 weekday and 2 weekend days of availability per month; 2) provide 4 weekend days of availability per month. Locations You’ll Cover: Oxnard and Goleta clinic locations; as well as on-call and mobile shifts. Clinic Hours: Team members must be available for scheduling during both morning/afternoon and afternoon/evening shifts within the hours of 8:00 AM to 8:00 PM. At Hydration Room, making a healthy difference together means you’re surrounded by people who show up for each other and make every shift something to look forward to. With wellness that works with your life, you’ll build a routine that fits your lifestyle and have access to therapies that help you feel your best on and off the clock. Through it all, you’ll keep leading the day-to-day with genuine support, backed by leaders who truly care about your growth. If you're ready to provide high-quality care in a clean, serene environment—this is your chance to make a meaningful impact every day. Apply today and join the Hydration Room team as a per diem Registered Nurse (RN)! Responsibilities • Maintain accurate, detailed reports and health records, • Promote membership programs, packages and treatment plans to patients, • Modify patient treatment plans as indicated by patients' responses and conditions, • Work with the District Nurse Manager to maintain nursing supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; using equipment and supplies as needed to accomplish job results, • Keep the clinic in compliance with Hydration Room inspections before and after each shift, • Maintain a safe, secure, and clean environment for customers, • Oversee Wellness Coordinator staff at clinics, • Maintain documentation of patient care services, • Train new staff, • Deliver Five Star Customer Service to ensure our patients have a positive experience in the clinic, • Perform other related duties as required and assigned by management staff, • Uphold standards of behavior as defined by the company's Core Values, Code of Conduct, and Operational GuidelinesRequired Skills, • Current BLS certification required, • BSN or diploma in nursing, • Valid RN License with no sanctions, past or present, • Two years of related experience preferred, • Excellent verbal and written communication skills, • In-depth knowledge of IV Clinic procedures, • Proficient in-patient charting systems, scheduling systems, Microsoft Office, or related software, • Excellent organizational skills and problem-solving skills, • Understanding of great customer service, general sales, and patient careThis job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all inclusive or specific to any employee. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. This description is not intended to limit or in any way modify the right of any manager or supervisor to assign, direct, and control the work of employees. An ability to competently perform all the essential functions of the position (the combination of all essential duties and all essential skills and abilities listed above), with or without reasonable accommodation, is a basic requirement of all positions at the Hydration Room. The Hydration Room is an equal opportunity employer and will make reasonable accommodations in accordance with applicable law so that qualified employees can perform the essential functions of the job. Nothing in this job description changes the at-will employment relationship existing between the Hydration Room and its employees. The Hydration Room reserves the right to amend this job description at any time.

Job DescriptionCook – Fire Camp Kitchen We are seeking reliable and hardworking Cooks to join our kitchen team at fire camp. This role is essential in preparing and serving meals that meet our Mobile Food Service Unit (MFSU) standards and government contract specifications. A successful candidate will bring strong culinary skills, adaptability, and the ability to work in demanding conditions to help ensure our customers receive consistent, high-quality meals. This is a hands-on cooking role that requires working in all types of extreme weather conditions and serving large numbers of people in a fast-paced environment. Duties include but are not limited to: * Assist with setting up and breaking down the kitchen, salad bar, and beverage trailer at fire camp. * Prepare, cook, and serve meals according to recipes, menus, and contract specifications. * Follow all health, safety, and sanitation practices at all times. * Maintain kitchen cleanliness and organization during service and after shifts. * Accurately complete and maintain temperature logs. * Assist with food prep, bulk cooking, and line service to ensure timely meal delivery. * Work collaboratively with the Kitchen Manager, MFSU Manager, and Inventory Manager to ensure food, supplies, and equipment are ready for service. * Report any equipment issues or food safety concerns to the Kitchen Manager or supervisor immediately. * Maintain quality control standards and consistency in all prepared food. * Support training of new kitchen staff as needed. * Perform other duties as assigned to support successful meal service at fire camp. Skills/Qualifications * Proven cooking experience (restaurant, catering, or large-volume food service preferred). * Ability to work efficiently as part of a team in a fast-paced environment. * Strong attention to detail, food safety, and cleanliness. * Flexibility and adaptability to changing conditions and schedules. * Positive, professional, and dependable work ethic. * Previous experience in government contract food service is a plus. * Must be comfortable working in remote outdoor environments. Required Certifications * ServSafe Food Handler Certification (Manager certification is a plus).

Job Description POSITION TITLE: Medical Assistant Temporary REPORTS TO: Licensed Vocational Nurse (LVN) Manager LOCATION: Ventura, Ca CLASSIFICATION: Non-Exempt HOURLY RATE: $21.00 – $23.00 • Work Shift: Monday - Friday, 10:30AM-7:00PM Do YOU meet the REQUIRED MINIMUM QUALIFICATIONS for this position? If so, this is the PERFECT POSITION for you! APPLY NOW! Medical Assistant A Medical Assistant is responsible for assisting the nursing department in providing care to the guest. Their duties include recording and updating medical histories and contact information in guest chart (in database), scheduling guest appointments, performing standard care procedures, checking vitals, and collecting lab samples (ex: covid testing). Our Medical assistant will need to rely on their technical skills, so they understand how to use the equipment to take guest vital signs. They should also be detail oriented, as they must enter all guest data in database so the Nursing team and other related departments can refer to them. Medical assistants should also have interpersonal skills so they can work with guest who may be experiencing mental health symptoms/diagnosis. Responsibilities and Initiatives To help NHF meet its growth goals, the Medical Assistant will: • Conduct intake and discharges for our guests., • Complete registration packets with our guests for clinic visits., • Manage a caseload of guests under the direction and supervision of the Medical Coordinator/LVN., • Conduct rounds in our facility, obtaining vital signs, assisting with blood sugars checks and or information as needed., • Triage guests and prepare them for nurses’ assessment, updating guest charts daily using CRM database system, and scheduling appointments with them., • Monitor medication management based on Nursing plan of care and reporting back to LVN if guests are in need of teaching, or medication oversight., • Assist with providing on-site covid antigen testing., • Assist Nursing manager as needed., • Coordinating and providing linkages for guest’s medical appointments and follow-up., • Participating in weekly internal and external case conferencing, board review team meetings, monthly staff meetings, monthly all site nursing meetings, trainings, and in-services., • Performing administrative tasks such as charting, guest summaries and answering phones., • Coordinate transportation for medical related matters., • Good knowledge of scope of practice for Medical Assistants., • Completes additional tasks/duties as required to meet the needs of the facility, not to impede primary responsibilities., • Adhere to the schedule given, modifications, and/or absences must be communicated as outlined with your leader·, • Medical Assistant certification required., • Graduate of an accredited Medical Assistant program., • Bilingual in Spanish (preferred)., • Ability to work independently with strong time management and organizational skills., • Attention to detail and high accuracy are a must., • Excellent verbal and written communication skills as well as a high level of professionalism required., • Experience in medical office (preferred)., • Familiarity with HIPAA (preferred)., • Experience and knowledge of behavioral health (preferred)., • Proficiency in Microsoft Suite products including Word, Excel, Access, and PowerPoint; and skill in using databases., • Proficiency in typing. Physical Requirements • Works in office area within guest’s living quarters while on rounds, and throughout the facility under normal working conditions., • Current American Heart Association BLS (CPR/First Aid/AED)., • Is subject to frequent interruptions., • Must be able to read material and use a computer., • Must be able to hear well enough to communicate with co-workers., • Standing and walking., • Climbing/Stooping/Kneeling., • Lifting/Pulling/Pushing. PROGRAMS National Health Foundation is addressing the social determinants of health using a number of research-proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: .

Job Description Organization The Rescue Mission Alliance (RMA) is a Christian non-profit organization that has been serving the less fortunate in Southern California through emergency and long-term rehabilitation services since 1972. RMA partners with local churches to meet the spiritual needs of the people we serve. Summary The Culinary Arts Manager oversees all kitchen operations, food services, and culinary training activities for Rescue Mission Alliance Ventura County. This role manages a high-volume kitchen that produces approximately 20,000 meals per month, including meals for residential program participants, outreach meals for community guests, sack lunches, and groceries distributed through outreach and community partners. In addition to managing kitchen operations, this position leads the Mission’s hands-on Culinary Vocational Training Program. Program participants receive practical kitchen training while helping prepare and serve meals. The Culinary Arts Manager teaches professional food service skills, models strong work ethic, and mentors participants within a Christian recovery environment. This is a regular, exempt position reporting to the Director and located in Oxnard, CA. Compensation is commensurate with skills and experience. Essential Duties & Responsibilities Culinary Arts Program Leadership • Oversee and lead the Mission’s Culinary Arts training program for Life Recovery Program participants., • Teach progressive food preparation, cooking techniques, and food service skills., • Instruct participants in menu planning, food ordering, and kitchen budgeting., • Prepare men for employment in the food service industry by developing practical job skills and work habits., • Assist participants in obtaining California Food Handler Cards when appropriate., • Develop kitchen work schedules for program participants., • Plan and prepare weekly menus for residents, shelter guests, and special events., • Oversee meal preparation and service for in-house residents, outreach meal guests, and special events., • Ensure meals are prepared efficiently, safely, and in accordance with health regulations., • Order food and related supplies while maintaining responsible cost control., • Develop and maintain relationships with food retailers, wholesalers, and community partners to increase food donations., • Coordinate with food banks and other food donors to arrange and receive donations., • Work with volunteers assisting in kitchen and food service activities., • Coordinate with staff members to support Mission events and program needs., • Collaborate with the Workforce Development Coordinator to develop curriculum and help program participants in job employment preparedness., • Strong and active Christian faith aligned with RMA’s Statement of Faith., • Min. 5 years’ experience in culinary arts, food service management, or commercial kitchen operations., • Experience teaching or mentoring others in a hands-on environment preferred., • Ability to train and lead individuals from diverse backgrounds in a recovery setting., • Strong organizational and communication skills., • Ability to maintain food budgets and manage inventory effectively. Provide leadership and oversight to vocational trainees, volunteers, and kitchen helpers during daily meal preparation and special events. Requirements • Valid driver’s license and ability to be insured under Rescue Mission Alliance vehicle policy., • Manager Serve Safe Certificate – 5 year (current), • Ability to work occasional evenings and weekends as needed., • Strong leadership and communication skills., • Ability to manage high-volume kitchen operations., • Ability to creatively utilize food donations and manage food costs. PC knowledge including Excel, Word, PowerPoint, Outlook • Physical Demands, • Ability to work extended periods in a commercial kitchen environment., • Ability to lift up to 50 pounds. Commercial kitchen equipment including dishwasher, ovens, tilt pans, fryer, steam table, mixer, bone saw, food preparation tools, and basic office equipment such as computers, copiers, and printers. Work Environment This position primarily functions within a commercial kitchen environment serving program participants and community guests. As part of normal duties, this position will interact with an at-risk population where errant behavior and risk of infectious disease may be present. Appropriate safety precautions must be followed. This role involves periodic travel to other Rescue Mission Alliance sites for training, pick up supplies, and provide support as needed.

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