Offres system admin à Madison, WisconsinCréer des alertes d'emploi

Job DescriptionBenefits: • Competitive salary, • Opportunity for advancement Top Skills & Years of Experience: • Excellent customer service skills, • Two years support experience with Windows 10, and Microsoft Office 2019, • Two years' experience with Network and Printer troubleshooting., • Must be proficient is typing skills and be able to multi-task.Nice to have skills:, • Prior Help Desk experience in a call center environment, • Previous experience using Incident and Knowledge base systems, • Desirable to have 2 years support experience with iOS devices.% Time Goals and Worker Activities 80% A. Provide technical assistance to all customers seeking assistance for hardware, software, application, printing, Network, and Operating System issues. A1. Respond to incoming customer requests for service promptly, courteously, and in a professional manner. Record customer information following established guidelines; verify information and enter detailed key troubleshooting information into the Incident Management System. A2. Reply to customers with established incidents in a timely manner following established standard operating procedures or directives. Update assigned incidents with all changes as they occur. A3. Conduct an assessment of the incident based on the customers description; identify the priority and escalate the incident to the appropriate assignment group when unable to resolve the incident on first contact. Follow established escalation procedures. A4. Provide prompt customer support and response for all requests. Methods of request include incoming telephone calls, e-mail, Web submitted incidents, and voice messages. A5. Perform diagnostics and trouble shooting for supported DOC hardware. A6. Monitor requests for software installations and fulfill those requests in a timely manner. A7. Consult with Help Desk Team Leads and Supervisor as necessary for guidance and support. % Time Goals and Worker Activities 15% B. Perform Project Work B1. Perform general maintenance on recycled Admin workstations to ensure assets are working properly prior to reassignment for EdNet purposes. B2. Create, organize, review, and update Help Desk knowledgebase documents used to resolve and accurately dispatch customer incidents. B3. Participate in quality and process improvement projects and initiatives. B4. Completion of Other Duties and special assignments as assigned. 5% C. Performance of other job-related activities and special assignments. C1. Attend requested meetings, seminars, or training. C2. Perform other duties as assigned. C3. Identify training needs and request approval to attend. Job Knowledge, Skills & Abilities: • Ability to work with diverse customers in a calm, respectful manner to address potentially difficulty situations., • Ability to manage and work on multiple priorities or projects., • Ability to document standard operating procedural documentation as it pertains for support procedures, and properly assigning unresolved incidents., • Ability to effectively multitask and prioritize workload., • Effective oral and written communication skills., • Ability to work in a team oriented collaborative work environment., • Understanding of the use of Help Desk incident management and asset management systems., • Knowledge of State and Agency customer base and associated hardware and software applications., • Ability to perform diagnostics on hardware of software., • Knowledge of general analytical and troubleshooting procedures., • Knowledge of industry-standard computer application software, such as the MS-Office suite., • Knowledge of IBM compatible computer hardware., • Demonstrated technical competence in a customer support environment and knowledge of information systems technology and operations. This is a remote position.

Job Description Mad City Windows & Baths, a Renuity Company Operations Admin Madison, WI (In-Office) Mad City Windows & Baths, a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a mission to revolutionize home improvement—making it faster, easier, and stress-free. We are helping homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there’s likely a Renuity home in your neighborhood. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And we’re just getting started! About the Role: In this position you will: * Manage adjustments to deposits and recording in CRM * Manage retail partners OMS accounting portal reconciliation * Monitor and support check scanning practices and users * Monitor implementation of firmwide payment processing policy and process customer payments as necessary * Collaborate with branch teams to ensure smooth adoption and reduced headquarter deposit volume * Conduct regular follow-ups on outstanding collections issues * Maintain organized tracking of internal collection activities to ensure timely resolution * Collaborate with operations and finance teams to ensure proper controls of process, accelerate job progress and reduce delays * Manage AP/AR reconciliation, including processing change orders, customer service credits, and agreement cancelations * Manage insufficient fund/stop payment updates on deposits * Manage requests for payment (particularly permits) and timely process check payment * Document checks in financial system to ensure proper record of payment Key Qualifications: * Appropriate two to four-year college degree program (preferred) * Three (3) to five (5) years in financial operations, collections, or administrative support * Prior experience with cash handling and deposit security protocols * Experience coordinating with branch or field teams * Ability to work with detail, and good organizational skills * Must fully understand customer service and have a proven track record of exceeding corporate customer satisfaction standards * Proficient in Microsoft Word, Excel, and Outlook * Ability to grasp complex concepts What We Offer: * Competitive base pay commensurate with experience and skills * Comprehensive benefits including medical, dental, and vision * Consistent schedules and professional growth opportunities About Mad City Windows & Baths At Mad City Windows & Baths, a Renuity company, we’re making home improvement faster, easier, and stress-free. Homeowners across the Midwest have trusted us for top-tier remodeling services, and now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities—100% of our current marketing leaders started in entry-level roles. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love. Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact . If you have a question regarding your application, please contact To access Renuity's Privacy Policy, please click here: Privacy Policy

Job Description About Berndt CPA LLC Berndt CPA LLC is a three-time Top 5 Small Business - Wisconsin State Journal Top Places to Work honoree. We pride ourselves on being a collaborative, people-first firm where team members feel supported, valued, and empowered to grow. As we continue on a strong growth trajectory, we are seeking team members who bring initiative, problem-solving ability, and a desire to contribute to improving our internal operations. About the Role We are looking for a highly organized, proactive, and tech-savvy Office Administrator to support the daily operations of Berndt CPA LLC and our sister company, Stelios Payroll. This role goes beyond traditional administrative work-it's a key position that supports cross-department communication, helps eliminate workflow bottlenecks, and contributes to improving how our firm operates as we grow. If you enjoy being the "go-to" resource, thrive in a professional services environment, and love bringing order, efficiency, and initiative into your work, this role is a great fit. Key Responsibilities Client & Front Office Support • Serve as the first point of contact for clients-both in person and over the phone., • Provide a warm, professional client experience and assist with intake documents and general inquiries., • Support accountants, partners, and payroll specialists with daily administrative needs., • Assist with client onboarding for both tax and payroll services., • Maintain organized electronic filing systems using SharePoint and Microsoft 365., • Assist with tax season operations, including assembling tax returns, coordinating e-signatures, and tracking client deliverables., • Coordinate workflows between tax, payroll, accounting, and admin teams to keep projects moving and reduce bottlenecks., • Monitor task queues and deadlines, flagging issues early, and keeping team members accountable to timelines., • Assist leadership in maintaining smooth office operations through proactive problem-solving., • Identify opportunities to streamline administrative processes and help implement efficiency improvements., • Serve as an internal resource for office technology tools-helping troubleshoot or guide team members on basic system usage., • Experience working in a professional services office (CPA firm, law firm, consulting, financial services, or similar)., • Strong proficiency in SharePoint, Microsoft 365, and technology-driven office tools., • Excellent written and verbal communication skills., • Strong organizational skills and reliability in managing multiple tasks and deadlines., • High attention to detail with a client-centered mindset., • Ability to anticipate needs and proactively solve problems without waiting for instruction., • Strong aptitude for learning new software quickly and helping others adopt new tools., • Experience supporting workflow-heavy environments with multiple departments., • Full-time Monday-Friday schedule., • A supportive and collaborative team environment., • Leadership that values input and invests in professional growth., • Opportunities to take on more responsibility as we scale., • Recognition as one of the Top 5 Small Business Workplaces three years running., • 2025-Top Workplaces-Small Business-Wisconsin State Journal, • 2025-Best Places to Work-Small Business-Madison Magazine, • 2025-Best Accounting Firm to Work For-Accounting Today, • 2024-People's Choice Awards-Best Accounting Firm, • 2024-Top Workplaces-Small Business-Wisconsin State Journal, • 2024-Best Places to Work-Small Business-Madison Magazine, • 2024-InBusiness Executive Choice Award-Accounting Firm, • 2024-Best Accounting Firm to work For-Accounting Today