Settlement Operations & Case Management
13 hours ago
Los Angeles
Job Description Settlement Operations & Case Management – Century City Knight Law Group, LLP, is a California litigation firm—and a leader in the practice of Lemon Law. We have a reputation for aggressively representing the interests of our clients, consumers who have unknowingly purchased defective vehicles. Our firm takes pride in vigorously representing our clients and holding automakers to account. Position Summary The Settlement Operations & Trust Accounting Manager oversees and executes all settlement, trust accounting, and post-resolution processes for the firm, ensuring accuracy, compliance, timeliness, and seamless coordination across legal, finance, and client-facing teams. This role serves as the operational backbone of the Settlement Department, managing cases from settlement through disbursement, maintaining Salesforce and NetDocuments records, and acting as the primary liaison between attorneys, finance partners, defense counsel, banks, and clients. The position requires a high level of discretion, leadership, financial accuracy, and cross-departmental coordination. This position also provides oversight for complex or high-volume caseloads, escalated matters, and trial-related settlements while ensuring trust account integrity and firm compliance. This is a full-time, onsite role working five days per week in our Century City location. Essential Duties & Responsibilities • Manage settlement cases from resolution through final disbursement, ensuring compliance with firm procedures, ethical rules, and trust accounting requirements, • Review settlement terms, enter case data into Salesforce, assign cases to Case Managers, and oversee progress through the full lifecycle (typically 60–90 days per case), • Serve as Case Manager for assigned cases, maintaining active caseloads of approximately 40–100 matters, • Relay settlement outcomes to clients and request the required documentation, • Generate, review, and distribute settlement outcome letters via Nintex and DocuSign, • Coordinate with defense counsel for settlement checks, confirmations, surrender details, and loan overpayment requests, • Prepare and manage settlement documentation upon client request, • Handle motions to enforce settlement, including preparing timelines and exhibits, coordinating attorney assignments, and tracking filings and cancellations, • Calculate pre-judgment and post-judgment interest when applicable, • Review, draft, and request revisions to releases, tax acknowledgments, and settlement agreements (e.g., NNA, GM) Trust Accounting, Check Processing & Financial Controls • Log all checks received into the AR Check Log and Salesforce, • Prepare and distribute check receipt notifications to Settlement, Finance, and Leadership teams, • Deposit checks into Preferred Bank and verify checks from all banking institutions, • Save check images, deposit confirmations, and IOLTA-to-Operating transfer confirmations in NetDocuments, • Prepare check requests for Armanino and confirm receipt and processing, • Print, track, and distribute client checks received from Armanino, • Prepare, organize, and manage check signing packets for Managing Partner approval, • Meet weekly with the Managing Partner for check signing and track signed checks, • Scan and distribute signed client checks to the Settlement Team and prepare mailings, • Verify all trust-to-operate account transfers and provide reporting to Finance leadership, • Prepare trial team breakdowns and obtain approvals for payout processing, • Update Salesforce tasks related to the trial team and co-counsel payments, • Prepare buyback calculations for attorneys upon request, • Assemble I&Cs for buyback and settlement calculations (actual and estimated), • Assist with buyback calculations for mediations and special projects, • Serve as point of contact for client inquiries related to settlements, checks, documentation, and timelines, • Assist clients with lender payoff calls and verification of financial documents, • Verify all client financial documentation, including RISC, payoff statements, titles, registration, refinancing documents, and BK matters, • Coordinate surrenders, tows, and surrender emergencies. Arrange client check pickups and draft letters for missing or unresponsive clients, • Act as Team Lead for the Settlement Department, providing guidance, oversight, and workflow management, • Monitor case progress, delegate assignments, and ensure deadlines are met, • De-escalate client concerns and assist with escalated calls, • Approve PTO, provide coverage during absences, and ensure continuity of operations, • Maintain accurate Salesforce records, settlement logs, and task tracking, • Save all settlement-related documentation to NetDocuments in compliance with firm standards, • Approve cases ready for dismissal in Salesforce, • Answer and manage high-volume emails and phone calls related to settlement matters, • Extensive experience in settlement operations, trust accounting, or legal financial administration, • Strong working knowledge of Salesforce, NetDocuments, Nintex, and DocuSign, • High level of accuracy and attention to detail in financial and legal documentation, • Ability to manage high-volume caseloads and complex workflows simultaneously, • Proven cross-functional coordination, • Excellent communication, problem-solving, and organizational skills, • Ability to handle sensitive financial and client information with discretion, • Position requires the ability to communicate with Spanish-speaking clients.