Elemental LED, Inc.
Order Management Supervisor
5 days ago
Reno
Job DescriptionCompany Description The Opportunity: Elemental LED is a leading U.S. based engineering and technology company that creates, develops, manufactures, markets and sells innovative, configured and integrated LED lighting solutions. The Economic Development Authority of Western Nevada (EDAWN) has awarded Elemental LED as the "Company of the Year - Large" at the 7th Annual EDAWN Existing Industry Awards event, and "Employees First - Large" at the 10th Annual EDAWN Existing Industry Awards event. We are seeking an experienced and motivated Order Management Supervisor to lead our team in delivering exceptional service and operational excellence. In this role, you will oversee a team responsible for processing purchase orders promptly and accurately while ensuring courteous, world-class service to our customers. You’ll support Order Management Specialists in resolving purchase order–related issues, monitoring inbound customer requests, issuing and managing orders, and responding to customer inquiries. Additionally, you’ll provide administrative support to the Order Management Manager, including payroll, timesheet management, and performance reviews. As an integral part of the team, you will play a key role in ensuring that complex customer orders are handled efficiently and in compliance with company standards. You’ll collaborate across departments to maintain effective communication, improve workflows, and enhance processes and systems. As the expert in order processing, you will drive continuous improvement and help ensure an outstanding customer experience from start to finish. Job Description • Oversee and manage the order entry process, ensuring team adherence to standard operating procedures and achievement of the Company's same-day shipping goals, • Supervise daily customer interactions via phone and email, ensuring timely, professional, and accurate responses, • Review and monitor team documentation of customer conversations to ensure clarity, consistency, and sufficient detail for cross-departmental understanding, • Prioritize and delegate multiple service requests from customers and colleagues, balancing workload and resources across the team, • Serve as the primary liaison between Customer Service and internal departments, including Distribution Center, Accounting, Supply Chain, and Manufacturing, ensuring seamless collaboration, • Partner with Operations and Shipping leadership to resolve escalated shipment issues, maintaining on-time and accurate delivery performance, • Monitor order management processes, proactively identifying issues, communicating with stakeholders, and driving corrective actions, • Lead efforts to develop and implement workflow improvements, process enhancements, and best practices that improve efficiency and customer satisfaction, • Coach, mentor, and support team members, providing feedback and guidance to build skills and strengthen performance, • Manage the escalation of complex and sensitive customer issues, ensuring resolution while maintaining strong customer relationships, • Support process/system changes and ensure accountability checks, • Oversee shared inboxes to ensure timely responses and workload balance, • Coordinate team schedules and coverage to support peak periods and absences, • Performs related duties, as requiredQualifications, • Bachelor’s degree preferred; High school diploma/GED required, • Minimum of two (2) years of supervisory experience, or equivalent combination of training and experience within the relevant industry, • Order entry experience is preferred, but not required, • Enjoys order entry and has very strong data entry skills, • Self-motivated with a knack for being meticulous/detail-oriented, • Thrives in a fast-paced environment; learns and synthesizes information quickly, • Is adaptable and flexible, • Is a dependable professional who has great attention to detail, • Provides professional demeanor and effectively communicates with customers on the phone and via email, • Has excellent follow-up, organizational, and time management skills, • Ability to multitask and work under pressure, • Ability to analyze a problem, solicit input to seek alternative solutions, and recommend/implement solutions, • Capability to engage in constructive conflict resolution, • Strong verbal and written communication skills, • Strong analytical skills to identify and resolve workflow problems, • Experience collaborating and communicating with sales leaders across the organization Additional Information All your information will be kept confidential according to EEO guidelines. The Perks and Benefits: • Medical, Dental, Vision, Life/AD&D, Short Term and Long-Term Disability Insurance (100% PAID by employer), available first of the month, following the date of hire, • Company-matched 401(k) Plan, at 5%, no vesting schedule, • Discretionary Time Off (DTO), • Parental Leave (PL), • Sick Time Off (STO), • Seven Paid Holidays, • Pre-Tax Flexible Spending Accounts (FSA), • Career Development Plan Program, • Discounted Corporate Gym Membership at South Reno Athletic Club, • Tuition Assistance, • Monthly Birthday Lunch Celebrations, • Employee Discount, • On-site Snacks and Beverages Visit us at or call 877-564-5051. All your information will be kept confidential according to EEO guidelines.