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Cognizant is a Large IT Consulting Firm that leverages modern technologies to improve a variety of business operations. As our team continues to grow, we are currently looking to hire additional Subject Matter Experts. This role is On Site, and all candidates must reside in the United States. Job Summary: As a catalyst for operational excellence within the Rider Support Center of Excellence, you will architect and drive superior rider experiences globally. Serving as the critical nexus between front-line operations and strategic leadership, you will spearhead performance optimization, enforce quality standards, and resolve complex escalations. This role requires a highly analytical, hands-on leader capable of coaching overseas teams, identifying systemic gaps, and implementing data-driven workflows that elevate our autonomous ride-hailing support ecosystem. Key Responsibilities • Global Performance Coaching & Enablement: Hold direct accountability for the performance and continuous upskilling of overseas support teams. Design and deliver scenario-based training, high-engagement workshops, and targeted coaching sessions to ensure global alignment with CoE standards., • Process Architecture & Root Cause Analysis (RCA): Actively audit rider interactions and overarching performance data. Spearhead deep-dive Root Cause Analyses to identify systemic process gaps, friction points, and failure modes. You will formulate and pitch scalable, thoughtful recommendations to leadership that streamline workflows and optimize the rider journey., • Quality Assurance & Performance Management: Execute rigorous QA audits across omni-channel interactions (calls, chats, tickets). Deliver structured, actionable feedback to international stakeholders and partner seamlessly with Team Leads to architect and track definitive improvement plans., • Subject Matter Authority & Escalation Management: Serve as the definitive operational authority for complex escalations, exceptions, and policy enforcement. You will continuously optimize playbooks, Standard Operating Procedures (SOPs), and knowledge bases to reflect the latest product evolutions and support protocols., • Quality Excellence: Maintain a baseline QA score of 95%+ across audited interactions and drive a 10% quarter-over-quarter improvement in overall team QA metrics., • Efficiency Gains: Identify and implement at least two major process optimizations per quarter, aiming to reduce Average Handling Time (AHT) by 15% without compromising resolution quality., • First Contact Resolution (FCR): Elevate FCR rates by 12% within the first six months through improved knowledge base management and targeted agent upskilling., • Professional Background: 3–5 years in process excellence, quality assurance, or high-tier customer support, preferably within logistics, ride-sharing, or tech-forward operational environments. Proven experience in call center management and global vendor oversight is essential., • Specialized Expertise: Direct, hands-on experience as an Autonomous Driver is strictly required to deeply understand the product ecosystem., • Prioritized Experience: Candidates with a background in an Emergency Response Team (ERT) or handling critical safety incidents will be given top priority., • Language Requirements: Absolute bilingual fluency in English and Spanish is critical for effectively coaching and managing specific overseas teams., • Analytical Skills: Demonstrated mastery of RCA methodologies (e.g., 5 Whys, Fishbone diagrams) and the ability to interpret raw performance data (CSAT, AHT, FCR) into strategic action plans., • Technical Proficiency: Advanced expertise with Zendesk, Salesforce, QA auditing platforms (Playvox, MaestroQA), data manipulation in Google Sheets/Excel, and knowledge management via Notion/Confluence., • Operational Readiness: This is a dynamic, 24/7 operational environment. Candidates must possess scheduling flexibility and be prepared for up to 15% on-field travel to support operational hubs and vendor sites., • Preferred Certifications: Lean Six Sigma (Green Belt or higher) or comparable process improvement certifications. Required Skills and Experience Experience: 3–5 years in customer support or quality analyst roles, preferably in logistics, ride-sharing, or high-volume support environments. Should have experience in call centre management. Expertise: Strong grasp of QA frameworks, escalation processes, customer service best practices, and basic Scripting. Skills: Detail-oriented, excellent written/verbal communication, ability to coach and influence without authority. Tools: Zendesk, Salesforce, QA platforms (e.g., Playvox, MaestroQA), Google Sheets/Excel, Notion/Confluence. Traits: Empathetic, analytical, solutions-focused, team-oriented. Salary and Other Compensation: Applications will be accepted until May 29th, 2026. The hourly rate for this position is $23-$29 per hour, depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at ___ Cog2025 CogWW901

Design scalable data mapping for ETL/ELT processes to ingest, cleanse, and transform both structured and unstructured data from diverse client intelligence sources into various product-specific data models. Develop, maintain, and enhance user-friendly dashboards, data visualizations, and tools provi

Principal, Product Marketing (AS-PP) in Scottsdale, AZ to define & drive tech strategy & mktg collateral req’d to increase awareness & adoption of product portfolio. Semiconductor Components Industries seeks an Analyst Sr.

Job Description Hi, we're Oscar. We're hiring an Analyst II, Actuarial to join our Actuarial. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: The Analyst II, Actuarial maintains Oscar's forecasting, valuation, and pricing processes for several Affordable Care Act (ACA) markets. You will oversee regularly maintaining and reviewing actuarial models used to develop pricing, forecasting, trend analytics, Incurred but not Reported (IBNR) projections and risk adjustment accruals. You will report into the Manager, Actuarial. Work Location: This position is based in our Tempe, AZ, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid Pay Transparency: The base pay for this role is: $65,520 - $85,995 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses. Responsibilities: • Maintain core pricing and plan design models. Ensure consistency and standardization across team users., • Important contributor in developing and submitting regulatory filings, and developing a viewpoint and recommendation for strategic pricing decisions., • Develop and provide recommendations for the accrual setting process with respect to IBNR claims, Risk adjustment and Shared Savings deals., • Identify and triages meaningful observations of experience across plan designs, providers, vendors, and markets., • Promote and shape Oscar actuarial best practices concerning automation and documentation., • Maintain relationships, rapport, and lines of communication with all partners., • Aid in the onboarding of analysts by collaborating and integrating them into existing processes., • Compliance with all applicable laws and regulations, • Bachelor's degree in a STEM field., • Passed a minimum of two actuarial exams., • Experience with health insurance concepts and nuances., • Highly technical with a strong enthusiasm to apply tech-forward methods in actuarial models. At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts. Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team () to make the need for an accommodation known. California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.

Job DescriptionDescriptionRole SummaryJoin Align Technology’s Investor Relations team and gain hands-on experience at the intersection of finance, strategic communications, and innovation in med-tech. This internship is ideal for a rising senior passionate about financial markets, corporate storytelling, and technology-driven healthcare. You’ll contribute to investor-facing content, support quarterly earnings preparation, and collaborate cross-functionally to help shape Align’s narrative to the investment community. Key ResponsibilitiesEarnings Support: Assist in drafting quarterly FAQs, media alerts, and executive Q&A documents.Market Intelligence: Summarize analyst reports, investor sentiment, and competitive insights.Content Creation: Help develop presentations, investor decks, and IR website updates.Event Coordination: Support logistics for investor conferences, roadshows, and virtual events.CRM & Data Management: Maintain investor databases and track engagement metrics.Strategic Projects: Contribute to ad hoc projects including ESG reporting, peer benchmarking, and IR analytics.Executive Exposure: Present a summary of your work and learnings to senior leadership. What You’ll LearnHow a public med-tech company communicates with Wall Street.The role of IR in shaping corporate reputation and valuation.Real-world application of financial analysis and strategic messaging.Exposure to quarterly earnings cycles and investor engagement strategies. QualificationsEducation: College Junior or Senior pursuing a degree in Finance, Economics, Business, Communications, or related field.Skills: - Strong writing and editing skills tailored to financial audiences. - Analytical mindset with attention to detail. - Proficiency in Excel, PowerPoint; familiarity with IR tools (e.g., FactSet, Irwin, Nasdaq IR Insight) is a plus. - Ability to synthesize complex information into clear, compelling narratives.Soft Skills: - Excellent verbal communication and presentation skills. - Collaborative team player with a proactive attitude. - Comfortable working in a fast-paced, deadline-driven environment. What Top Interns ValueReal Impact: Contributing to meaningful projects that influence investor perception.Mentorship: Learning from experienced professionals in finance and communications.Skill Development: Gaining proficiency in financial modeling, data visualization, and strategic messaging.Networking: Building relationships across departments and with external stakeholders.Career Exposure: Understanding pathways in IR, corporate finance, and strategic communications. .. ..

Job Description Hi, we're Oscar. We're hiring a Senior Actuarial Analyst to join our Actuarial team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: The Senior Analyst, Actuarial will play a key role in Oscar's valuation function, focusing specifically on risk adjustment across all Affordable Care Act (ACA) markets. This role will own the maintenance and review of actuarial models used to develop risk adjustment accrual estimates, forecasting estimates, and various other analyses. This is a very dynamic space, which makes this a great opportunity to work on interesting projects and have a BIG impact. You will report into the Director, Actuarial. Work Location: This position is based in our Tempe, AZ office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid Pay Transparency: The base pay for this role is: $91,659 - $120,303 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses. Responsibilities: • Model Management: Maintain and enhance core risk adjustment reporting and forecasting models, ensuring consistency and standardization across all team users., • Infrastructure & Design: Serve as a key contributor in improving modeling infrastructure; develop recommendations for model design decisions, best practices, and automation/documentation standards., • Financial Strategy: Develop recommendations for the risk adjustment accrual setting process and provide data-driven insights for the financial planning process., • Trend Analysis: Identify, triage, and investigate core drivers of observed trends across plan designs, providers, vendors, and markets., • Stakeholder Engagement: Maintain strong relationships and clear lines of communication with internal and external stakeholders., • Team Development: Aid in the onboarding of new analysts by collaborating and integrating them into existing processes., • Governance: Compliance with all applicable laws and regulations., • Other duties as assigned. Requirements: • Bachelor's degree in a STEM field., • Associate or Fellow of the Society of Actuaries (SOA), or on the track to become one., • Strong knowledge of core health insurance concepts and experience with actuarial applications. At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts. Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team () to make the need for an accommodation known. California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www. US Tech Solutions is an Equal Opportunity Employer.

Technical Analyst within an Agile environment to include work with User Stories, Features, Acceptance Criteria, etc. ServiceNow Business Analyst / Administrator. Some responsibilities of this Tech BA include looking at performance analytics, what is effective vs what is not, looking at the hits from

Risk Operations Analyst (Founding Team). Unlike traditional fintech roles focused on external criminals, the primary challenge here is. Reporting directly to one of the most experienced fintech risk leaders in the US - you will build the analytics and processes that keep the ESA card program safe an

To be successful in this role, you will need: Good interpersonal skills Excellent verbal, written and customer service skills Ability to work independently, meet deadlines and be flexible Good organizational skills and detail oriented Knowledge of medical terminology (including sig codes and Roman n

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If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not bille

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PM) is responsible for the comprehensive management of all aspects of assigned biomarker services projects involving CND's diagnostic technologies. This role encompasses support for pharmaceutical or biotech sponsored trials, Investigator Initiated Trials (IITs), and Clinical Trial Services across a

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Senior Project Manager – Transmission & Distribution (Data Center Projects).We are seeking an experienced Senior Project Manager to lead the delivery of complex utility infrastructure projects, with a focus on supporting large-scale data center developments across the Western U.This is a trave

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Senior Project Manager (Architecture) -.MUST BE ARCHITECTURE BASED!!!!!!!.Benefits: This position is eligible for:.Medical, dental, and vision coverage (approximately 80% employer-paid, including dependents).Long-term disability/life coverage.Addison Group is partnering with our client, a well-estab

Now Hiring: Senior Project Manager (PE)- Land Development.Pheonix, Arizona | Full-Time | On-Site.If you're a licensed PE ready to support a growing portfolio of residential and commercial development projects, we want to connect with you!.Supervise design teams related to residential and commercial

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Now Hiring: Project Manager (PE)- Land Development.Pheonix, Arizona | Full-Time | On-Site.If you're a licensed PE ready to support a growing portfolio of residential and commercial development projects, we want to connect with you!.Supervise design teams related to residential and commercial project

Ability to review and update technical documentation related to complex product launches with support from Engineering if needed (SOP/WI, FMEA, Technical Product Specifications). The best candidates have built or improved the product development processes and are comfortable with technical data and

This role requires an appropriate combination of education, experience, technical expertise, and leadership capability commensurate with the project’s financial risk and complexity.

This role requires a strong foundation of technical and project management knowledge appropriate to the project’s level of complexity and financial risk.

Location: Scottsdale, AZ Salary: $125,000 $150,000 DOE + Annual Bonus.The Concrete Project Manager is responsible for the full oversight and successful execution of concrete construction projects.This role ensures work is completed safely, on schedule, within budget, and to defined quality standard

HVAC Project Manager - Commercial HVAC.Tempe Mechanical is growing, and we need you! We offer competitive pay, a full range of benefits, PTO, sick time, company events and more.To empower people, families, and clients by creating a workplace where tradesmen and women can learn and develop essential

Partner cross functionally with ISC Operations, ISC Materials Management, ISC Sourcing, Advanced Manufacturing Engineering (AME), Engineering & Technology (E&T), CSO, and other functional teams to:.

An established Data Center developer and operator within the digital and mission-critical sector is seeking an experienced Construction Project Manager to oversee the successful delivery of complex technical construction projects across hyperscale campuses. Track RFIs, technical submissions, and pro

This is a hands-on leadership role for someone who thrives in fast-paced, technical environments and knows how to keep complex builds on time, on budget, and to spec. Lead and develop a team of 15+ electricians, technicians, and commissioning personnel.

Commercial Drywall Project Manager/Estimator.GPAC: #1 Commercial Drywall Recruiting Firm in North America: WORK FOR A LEADING CONTRACTOR.I am working with multiple well-respected, firmly established Commercial Drywall Contractors seeking experienced Project Managers and Estimators.This is an excitin