Offres tech analyst à Nashville, TennesseeCréer des alertes d'emploi

Job Description We are a tight-knit group of IT professionals working in an environment that offers employees the opportunity to learn and grow. We are expanding and looking for humble, teachable talent that love to serve others. Our ideal candidate is a tech-savvy Support Analyst that has to know the “whys” and not just the “this is how” approach. If you have a sense of humor, love helping others, and have a natural aptitude to quickly understand technologies, you could be the perfect fit! WHAT YOU WILL DO: • Provide exceptional customer service to all Concept Technology clients with top-notch professionalism, • Complete onsite and remote workstation deployments, • Resolve help desk requests/issues including troubleshooting applications, hardware, software, and cloud hosted services, • Perform user account/profile administration duties, • Assist with Service Desk phone support queue, including ticket creation and triage, • Publish documentation for client specific setups and procedures, • Work one of three shifts, some days at our Nashville office: 7:00am-4:00pm, 8:00am-5:00pm, 9:00am-6:00pm, • On-call rotation approximately six times a year; on-call support is weekdays from 6:00pm-10:00pm and weekends from 7:00am-10:00pm WHAT WE NEED YOU TO BRING: • At least 1 year of professional IT experience, • Help desk and ticketing system experience preferred, • Experience with user account/profile administration, • Remote Desktop support, • Microsoft 365/Google tenant administration and troubleshooting, • Working knowledge of IT infrastructure components and services (DNS, Print, File), • Advanced printer/peripheral device troubleshooting, • TCP/IP, DNS, and DHCP, • Professional appearance & demeanor, • Reliable transportation WHAT YOU WILL ENJOY: • 100% Company-paid medical, dental, vision, and basic life insurance, • 401(k) with employer matching, • Collaborative and growth-focused work culture, • Paid time off (first year starts at 3 weeks), • Company laptop and smartphone We are in pursuit of passionate and driven people with a mind for solving problems and who keep the customer first. Our team members are leaders and communicators; people who take their work seriously but don’t take themselves too seriously. We value relationships and getting stuff done the right way. If this sounds like you, we hope to hear from you soon. #zr

Job Description 6 month contract (huge opportunity to extended or even convert to full time with the client) for a Senior IBM Integration Engineer (DataPower/ACE) role with a leading client in Nashville, TN area. APPLY NOW! Title: IBM Integration Engineer (DataPower/ACE) Location: Downtown- Nashville, TN Workplace type: 100% onsite (M-F, 40 hour work week)+ may need weekend shifts Shift: M-F 8AM to 5 PM, some weekend production deployment (maybe 1-2 times a month). Type: Contract Pay: $45-47.33/hour on w2- MAX rate IV type: 1 round panel IV Length: 6 months- possibility to extend contract Screenings: no tech, full panel drug and background once hired +optional benefits Must haves: • flexibility with work schedule: M-F 8AM to 5 PM, some weekend production deployment (maybe 1-2 times a month), • (master's degree is overqualified for role), • Min Years of experience: 7+ years Security environment experience, • IBM Data Power and ACE administration experience, • IBM integration development experience, • Degree requirement: High School Diploma required but additional experience necessary-Will accept Bachelor’s Degree., • Do you accept internships as job experience: yes, • ideal background: IBM Integration Developer, Data Power Ace Soft Skills • (Required), • Soft Skills, • Strong team collaboration and team-first mentality, • Superb problem analysis, diagnostic, and troubleshooting skills, • Proactive, clear written and verbal communication to the team, customers, stakeholders, etc., • Willing to speak up and give input/feedback, • Ability to learn on the fly and learn independently when necessary, • Take initiative to fully understand an issue or solution., • Clear documentation Job Description Summary: The main function of an specialty analyst/developer is to develop, create, and modify general computer applications software or specialized utility programs utilizing software packages considered. A typical specialty analyst/developer is responsible for designing software or customizing software for client use with the aim of optimizing operational efficiency. Job Responsibilities: • Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance., • Analyze user needs and software requirements to determine feasibility of design within time and cost constraints., • Coordinate software system installation and monitor equipment functioning to ensure specifications are met., • Design, develop and modify software systems, using scientific analysis and mathematical models to predict and measure outcome and consequences of design., • Analyze information to determine, recommend, and plan computer specifications and layouts, and peripheral equipment modifications., • Obtain and evaluate information on factors such as reporting formats required, costs, and security needs to determine hardware configuration., • Consult with customers about software system design and maintenance., • Confer with systems analysts, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces. Skills: • Verbal and written communication skills, problem solving skills, customer service and interpersonal skills., • Ability to work independently and manage one’s time., • Basic mentoring skills necessary to provide support and constructive performance feedback., • Knowledge of circuit boards, processors, electronic equipment and computer hardware and software., • Knowledge of design techniques and principles involved in production of drawings and models., • Knowledge of niche computer software, such as Oracle, Csharp.net, Lawson, etc. Typical task breakdown: • Meet with customers to gather integrations specs and general requirements, • Develop integrations to meet these specs, • General support, production deployment, and post-go-live support, • Software and infrastructure administration (patching, security, certificate management Interaction with team: • One Manger, one team lead, rest individual contributors including one architect Work environment: • Office setting Company Description• Come get Swoon’d!! \t• Swoon handles the staffing need of over 80 Fortune 500 clients. \t• We have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row. \t• Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020.• Come get Swoon’d!!\r\n\t• Swoon handles the staffing need of over 80 Fortune 500 clients.\r\n\t• We have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row.\r\n\t• Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020.

Job Description Fieldcrest Ventures is transforming a business with tens of millions in revenue using cutting-edge AI to redefine an entire industry. We're not talking about chatbots or basic automation. We're deploying agentic AI systems that can autonomously handle complex operational workflows at unprecedented scale. This role puts you at the center of that transformation. You'll be the first hire into a newly created Customer Success role to help prove out the revolutionary business model while being the product team’s go-to stakeholder for product refinement and improvement. If successful, this role becomes the blueprint for scaling across our portfolio. Fair warning: This isn't a traditional customer success role. You'll be stepping into a Customer Success position, but performing that function with a focus on informing the product we’ve built for the Customer Success function. You’ll basically be a hybrid of a product specialist acting as a CSM in order to better understand what they need from the product. If you need structure and predictability, this isn't for you. If you want to prove you can operate at the intersection of AI, product management, and business operations, this is your shot. What You'll Actually Do AI Partnership & Operational Excellence (40%) • Partner with our proprietary AI agent system to manage account portfolios at unprecedented scale (10x industry standard), • Monitor AI performance and intervene in cases requiring human judgment, • Optimize workflows between AI systems and human touchpoints for maximum efficiency, • Build processes that don't exist yet; creating the playbook as you go Strategic Account Growth (40%) • Own a multi-million dollar account portfolio, • Focus on proactive relationship building and expansion opportunities, • Travel to meet with clients in-person (50%+ travel), • Determine what AI functionality is required for a CSM to balance operational support for accounts with strategic account management and growth efforts, • Use data to identify growth opportunities within existing accounts Product & Process Development (30%) • Provide feedback loop to improve AI system performance, • Document successful approaches for replication across the business, • Help design the customer experience for an AI-first service model, • Contribute to product roadmap based on real customer needs and AI capabilities About the Portfolio Company This role is with one of Fieldcrest's portfolio companies: a market leader in business process outsourcing that's undergoing a complete AI transformation. The company: • Serves institutional customers with complex operational needs, • Has exclusive access to cutting-edge AI capabilities Who Thrives in This Role Must-haves: • 2-4 years in customer success, account management, or related roles, • Prior experience with product management, business analyst, or product operations roles, • Experience with SaaS platforms, automation tools, or tech-enabled services, • Track record of exceeding targets through process optimization, • Comfortable with data, metrics, and systematic approaches to growth, • Comfortable with extensive regional travel (within driving distance) to meet with customers, • Genuinely excited about AI and its potential to transform business operations Critical capabilities: • Systems thinking - Can see how individual actions scale across the business model, • Comfort with ambiguity - This role literally doesn't exist yet; you'll be defining it, • Data-driven decision making - Uses metrics to optimize both AI performance and account outcomes, • Relationship building - Still needs core relationship skills for high-touch strategic moments, • Learning agility - AI tools and workflows will evolve rapidly; you need to evolve with them You'll thrive here if you: • Get energized by the idea of working alongside agentic system to achieve previously impossible levels of efficiency, • Want to prove you can operate at the intersection of AI and business, • Are hungry for rapid career growth and willing to earn it through results, • See this as your entry point into AI/product roles within 12-24 months, • Prefer building new processes over following existing playbooks, • Are excited to be the first person to prove this model works Who shouldn't apply: • You want a traditional customer success role with established processes, • You're uncomfortable with technology or skeptical about AI capabilities, • You need extensive training and hand-holding to be successful, • You prefer reactive support work over proactive account growth, • You’re not wanting to roll your sleeves up and do whatever it takes to win What Success Looks Like • 30 Days: You understand the AI systems, account portfolio, and success metrics, • 90 Days: You're consistently hitting efficiency targets and growing your assigned accounts, • 6 Months: You're the template for how this role should operate across the business Why This Role Is Special This is a 2-3 year proving ground with a clear path to significant career acceleration: • True ownership: You’ll be responsible for millions of dollars in client accounts, • AI expertise: Get hands-on experience with enterprise AI systems before they become mainstream, • Leadership track: Successful performance puts you in line to grow with the company into product or business leadership roles, • Portfolio exposure: Access to Fieldcrest's other ventures and learning opportunities Compensation • On-Target Earnings: $100,000+, • Performance Bonus, • Potential for stock options, • Rapid Promotion Potential A Note from the Founder I'm looking for someone who gets excited by the phrase "that's never been done before." We're fundamentally redefining what's possible when AI and human intelligence work together. This role will be challenging, ambiguous, and probably unlike anything you've done before. But if you're the right person, it will also be the most accelerated learning experience of your career. You'll work directly with our portfolio company leadership team. You'll see every aspect of building, optimizing, and scaling an AI-transformed business. And if you succeed, you'll have proven you can operate at a level that 99% of people in similar roles never reach. Ready to build something that doesn't exist yet?