Providence
Providence, RI Scrum Master/Technical Writer has a critical role in facilitating the progress and implementation of company projects and initiatives with a focus on achieving results and meeting deadlines. The Scrum Master/Technical Writer has a dual role consisting primarily of: • Coaching an Agile Development team using the Scrum methodology and practices, managing the project work in TFS, reporting status to key stakeholders and management, and implementing process refinements as needed., • Leading simultaneous projects at varying stages of completion and identifying, tracking, and managing issues through to resolution., • Assisting the project team in the creation of policies, procedures, user guides, training materials, release notes, templates, and reports., • Ensuring that all documentation is in compliance with customer documentation requirements. Verifying documents for omission of materials; grammatical, typing, and spelling errors; clarity of message, and adherence to documentation standards. Essential Duties and Responsibilities: • Partner with Development Manager to lead and inspire teams by communicating a vision for the project as well as involving people at the optimal levels for project success and overall account utilization., • Work closely with stakeholders and project owners to collect business objectives and requirements to clearly define, document and scope projects and initiatives., • Establish project timelines and matrices, determine assignments and follow up to ensure that obstacles are mitigated and progress is on-going., • Ensure that planning meetings, daily updates, customer reviews and retrospective meetings are held consistently and are run effectively., • Facilitate internal team coordination, mitigating blocks and achieving results from other teams and vendors., • Work to overcome obstacles to success and build collaborative relationships with other teams., • Create schedules in MS Project, functional specifications, workflows and document requirement changes., • Work across departments to ensure that all stakeholders have input into the final product., • Lead project status meetings and provide project status updates., • Assist Development Manager in determining best practices for team resource planning and utilization., • Triage related production support incidents and implement solutions to common issues., • Build and maintain detailed documentation for Alex and Ani products and processes., • Modify/update documentation prepared by others., • Develop documentation standard for Alex and Ani Technology Organization., • Be able to function under tight deadlines. Skills and Qualifications: • 3+ years of experience in Agile project management overseeing the management and implementation of customer facing solutions such as web sites, mobile, web applications, or enterprise software., • 2+ years in analyst or technical writer role writing requirements, managing changes to requirements, creating user guides and training materials as well as release notes., • Detail-oriented with excellent organization, communication and follow-up skills., • Demonstrated experience in working with vendor/professional services engagements., • Excellent presentation and communication skills and ability to speak to senior level clients., • Knowledge of the entire SDLC process is required and Agile methodologies., • Critical thinking and multi-tasking skills are a must., • Bachelors degree or equivalent required., • Must be proficient in English for reading/writing and conversation., • Experience in the development of process and procedure documentation, user guides and training materials., • Expert knowledge of Microsoft Office products included MS Project., • Experience in a fast passed Agile environment., • Ability to be self-driven and execute projects with minimal management oversight., • Certificate in Agile Scrum Master a plus.