Product Support Analyst
5 days ago
Nashville
Classification: Contract-to-hire Contract Length: 12 Months Position Summary The Product Analyst / Mid-Level will be part of the team in Nashville, TN. This position is responsible for implementation and support of the MEDITECH dashboard & reporting solutions for the Expanse platform. This position is responsible for insuring that existing and new clinical dashboard & reporting solutions technically and strategically align with HCA business initiatives and enterprise standards. This position is part of a 24x7 support command center. Candidates must be open to working days, nights and weekend shifts per go-live schedule. The ideal candidate has a little experience with a report writer or power BI, but okay if they don’t. We provide 4-6 months of Boot Camp type structure training up front to learn the MEDITECH Expanse program and different technical components. Responsibilities • Provides hands-on technical leadership for the analysis, implementation and support of MEDITECH dashboards & reports for MEDITECH Expanse., • Works independently and with key project team members to define requirements, design the functional solution, identify and resolve issues, and ensure the IT solution meets requirements and meets business objectives., • Author and analyze MEDITECH PWR requests ensuring specifications are clearly documented and submitted., • Collaborate with business owners and the facilities to define requirements and solutions, • Analyze business requirements to design, architect, develop and implement highly efficient, highly scalable solutions., • Builds positive relationships with business operations, IT&S leadership, and vendors, • Provide routine support and maintenance for current production applications as assigned, • Provides training junior level members on the integrations and interoperability team regarding interface specifications, dataflow, and related functionality., • Provides subject matter expertise and leadership through exemplifying and fostering excellent technical skills., • 2+ years relevant work experience, • Strong ability to manage multiple projects and issues, organize work, and adjust priorities as needed, • Able to establish and meet delivery dates, • Strong knowledge of Meditech reporting workflow and terminology, • Strong analytical and technical skills with ability to analyze issues, assess technical risks, and recommend sound solutions in a timely manner, • Strong interpersonal and leadership skills in working with and convey complex subject matter content across functional teams, • Strong problem and issue resolution experience and create quality deliverables, • Build strong relationships with business owners, vendors, clinical teams and other technical teams within and outside of department, • Ability to work independently as well as with a team on complex projects., • Adeptness to learn new assignments, technologies and applications quickly and manage multiple assignments simultaneously, • Excellent verbal and written communication skills, • Other skills regularly utilized within the team include: MEDITECH NPR Report writer and Report Designer, MEDITECH Data Repository, Active Directory, Citrix Technology, background jobs