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Job Description Join Our Team as a Technical Support Specialist Company: Public Safety Brands Location: Decatur, Ga Job Type: Full-time Salary: $21.64/hr About Us: Public Safety Brands is an innovative technology company that continually delivers groundbreaking digital systems for frontline professions that depend on speed, accuracy, easy-to-access data, and transparency in their work. Immerse yourself in our vibrant culture. At Public Safety Brands, we foster a purpose-driven environment that values ethical practices and teamwork. We prioritize transparency and trust-building, creating a supportive atmosphere for growth and innovation. Our team wholeheartedly embraces diversity, promoting an inclusive harmony. We highly value work-life balance and celebrate employees' contributions within a recognition-driven culture. Join us at Public Safety Brands for a fulfilling experience where positive impact and collaboration shape a brighter future. Your Role: Reporting to the Call Center Manager, the Technical Support Specialist (TSS) serves as the first line of support for clients seeking assistance with Utility products or services. The TSS is responsible for delivering prompt, professional, and customer-focused technical assistance through phone, chat, and email channels. This role involves troubleshooting common technical issues such as network connectivity, hardware malfunctions, software errors, and access-related problems using established procedures and internal knowledge bases. The TSS is expected to accurately document interactions, categorize tickets appropriately, and follow established workflows and service level agreements (SLAs). Strong analytical, organizational, and communication skills are essential, as the TSS must actively listen, ask relevant questions, and translate complex issues into understandable solutions for clients. When issues cannot be resolved at the Tier 1 level, the TSS will escalate them to higher-tier support teams with all necessary context and documentation, ensuring a seamless handoff. In addition to resolving issues, the TSS plays a key role in user education, client retention, and identifying trends or recurring issues to help improve support processes. A commitment to continuous learning, professionalism under pressure, and a customer-first mindset is critical for success in this role What You'll Do: The essential functions include, but are not limited to, the following: • Serve as the first point of contact for clients seeking technical support, delivering excellent customer service through professional, clear, and empathetic communication., • Resolve Tier 1 support issues via phone, chat, email, and remote desktop tools, using internal knowledge bases and standard operating procedures., • Troubleshoot and resolve issues related to Utility applications and hardware, including, Polaris, Rocket, EOS devices and accessories., • Perform basic network and connectivity troubleshooting (LAN/WAN/Wi-Fi) and assist with simple configurations when needed., • Accurately document all customer interactions, issue details, troubleshooting steps, and resolutions in the Zendesk ticketing system., • Escalate complex or unresolved issues to Tier 2/3 support, providing detailed case notes and full context for efficient handoff., • Educate users on system functionality, product usage, and best practices to reduce repeat incidents and improve user experience., • Proactively identify patterns in support requests and contribute feedback to improve internal documentation and processes., • Participate in scheduled on-call rotation to support after-hours client needs., • Arrive on time for scheduled shifts, remain fully engaged during working hours, and maintain reliable attendance., • High school diploma or GED required., • 1+ years of experience in technical support, help desk, or IT service environment., • Prior customer service or contact center experience., • Strong verbal and written communication skills with the ability to explain technical issues in plain language., • Familiarity with Windows OS, basic PC hardware, and general troubleshooting methods., • Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment., • Working knowledge of LAN, WAN, and Wi-Fi networking concepts., • Basic understanding of Linux-based systems and command-line navigation is beneficial., • Experience with Zendesk or other ticketing systems preferred., • Passionate: You love what you do and have a positive attitude. You care about your teammates and the results of your work while demonstrating humility., • Coachable: Open to feedback and continual professional improvement. Flexible and adaptable., • High Standards: Quality orientation. Follow through on commitments. A doer who gets it done., • Efficient: Producer of significant output with minimal wasted effort. Excellent at organizing, planning, and prioritizing., • Proactive: Self-starter who appropriately tackles problems and finds solutions., • Collaborative: Approaches work with a team-player mindset. Knowledgeable in your field while also humble and open to new information., • Emotional Intelligence: Exudes a high degree of self-awareness, embodies superb active listening skills, and has the ability to handle interpersonal relationships judiciously and empathetically. Always exercise good judgment while under pressure., • Communicator: Speaks and writes clearly and articulately. Likes to build strong relationships across the organization. Shows appreciation for others' views and input. \, • Resourceful: Ability to think creatively to source information Why join us? Utility provides a comprehensive program for our employees’ five pillars of well-being and benefits: * Emotional Health: Paid Time Off – 3 weeks per calendar year * Physical Health: Selection of ten group health plans to fit every family situation – several are fully paid for employees and dependents. Dental, Vision, Flexible Spending Accounts, and Health Savings Accounts are available. * Social Health: Community Online Academy on a variety of courses for personal development * Professional Health: Tuition Reimbursement for College Courses and Continuing Education Expenses * Financial Health: Retirement Savings Plan with 100% match up to 4% with immediate vesting * Other Benefits: Voluntary Insurance, Basic Life AD&D, Critical Illness, and Accident Insurance * Enjoy a free chef-inspired lunch Monday through Thursday: The company provides a delicious chef-inspired lunch from Monday through Thursday, eliminating the need to worry about meal planning and preparation on those days. * Physical Demands and Work Environment The physical demands described here must be met by an employee to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. This role requires the employee to have the ability to maintain a stationary and an upright position regularly. Regular movement within the office is required to access file cabinets, office machinery, and other resources. This role involves continuous operation of a computer and other office productivity machinery and tools, including a printer and computer. Regularly, the employee changes their body position to assist in moving objects or gaining access to items. The capacity to convey information and concepts effectively for mutual understanding must be possessed by the employee. They must also possess the capability to share precise details during such interactions. Specific vision capabilities, particularly the ability to observe details at close range (within a few feet of the observer), are essential for performing tasks accurately. This role involves the occasional transportation of boxes weighing between a minimum of 5 pounds and a maximum of 30 pounds throughout the office to fulfill diverse demands. The employee occasionally carries out their responsibilities while being exposed to various outdoor weather conditions. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Job DescriptionTRC has partnered with our client in the food industry to hire a Help Desk Analyst to work off their corporate office! Onsite for training after training remote. TemporaryAtlanta, GA$19-21HR Responsibilities • Utilize ticketing system to communicate and thoroughly document issues and opportunities, • Follow all Standard Operating Procedures, • Advocate for the restaurants and own issues until completion, • Support departmental goals such as Quality, Customer Satisfaction and other key metrics., • Adhere to published work schedule and maintain excellent attendance, • Demonstrate relentless teamwork through collaboration on team projects and initiatives Qualifications • 1-3+ years' experience, • Working knowledge of Microsoft Office, • Ability to work independently with minimal supervise, • 1-3+ years Help Desk/Call Center experience

Job Description Deskside Support Services The Onsite technician responsibilities include: ▪ Acts as a first point of contact for end users seeking technical assistance with Desktop & Laptop hardware, Desktop/laptop software, network issues with desktop/laptop, issues with mobile devices and other peripherals. ▪ Troubleshooting Windows & Mac OS platforms including mobile devices running Apple iOS & Android mobile OS ▪ Setup and configuration of end user desktops, laptop, hardware, software, printers, Mobile phones and peripherals. ▪ Guide users with step-by-step instructions on installing applications. ▪ Document and record incidents, service requests and their resolutions in the internal ticketing system. ▪ Direct unresolved issues to the next level of support personnel ▪ Help create technical documentation and manuals (KA) for known issues. ▪ Image and deploy Laptops/ Desktops/Tablets to end users. ▪ Asset Management (stock level check, tracking, receiving, preparing and shipment of assets) ▪ Coordinating office moves ▪ Level 2 Technicians to provide White Glove support to identified onsite VIPs. White Glove support will also include expediated end user device troubleshooting, proactive support, proactive monitoring and health checks, targeted training on new tools for executive, custom onboarding process for executive etc.

Job Description IT Support Analyst Atlanta, GA The IT Support Analyst plays a key role for this fast-growing, leading Coin Operated Amusement Machine (COAM) company in GA with explosive historic year over year growth and expected continued growth through mergers & acquisitions and organic growth. We are seeking a talented IT Support Analyst to join our team. The successful candidate will provide technical assistance and support to our employees and clients with computer hardware, software, and network-related issues. The ideal candidate will have excellent problem-solving skills, strong communication skills, and a passion for delivering exceptional customer service. Responsibilities: • Provide both desk side and remote support to employees for MacBook, Windows, and IOS devices., • Familiar with the operation of Cisco and Ubiquiti networking equipment: switches, firewalls, and access points., • Provide onboarding for new hires: laptop configuration, application installation, e-mail account configuration, and deskside training., • Provide assistance with cloud applications, including Monday.Com, Slack, and Synchroteam., • Install, train, and support the Office 365 suite of products Apple and Windows platforms, especially Teams and OneDrive., • Administer accounts for Google Workspace Suite., • Maintain inventory of all equipment, software, and licenses., • Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals., • Collaborate with other technical teams to resolve complex issues and maintain network connectivity., • Ensure all systems are secure, protected against malware, and backed up., • Bachelor’s degree in Computer Information Technology or commensurate experience., • 2+ years of experience in desktop support, technical support, or a similar role., • Proficiency in Microsoft Windows operating systems and Microsoft Office suite., • Passionate about providing top-notch, one-on-one support to employees., • Experience with remote support tools and ticketing systems., • Strong problem-solving skills and ability to prioritize tasks. iQqvM7s91D

Job Description Reliable and tech-savvy Level 1 IT Support Engineer to provide frontline support for end users across various technologies. This entry-level role is ideal for someone who enjoys problem-solving and delivering prompt, friendly technical assistance. Personality is key: Energetic and positive with good communication. This is in a Heathcare environment! Key Responsibilities: * Provide first-line technical support via phone, email, or in person. * Assist with basic phone, workstation, email, printers, TV, and cable troubleshooting. * Set up and configure new user workstations, accounts, and access permissions. * Monitor and respond to workstation issues and performance alerts. * Troubleshoot and resolve common email and printer issues. * Log and track all support requests using the IT ticketing system. * Escalate more complex issues as needed. * Support IT inventory and equipment tracking efforts. * Deliver excellent customer service while maintaining a helpful, professional attitude. Requirements: * 3+ years of IT support experience or relevant coursework. * Basic understanding of computer hardware, operating systems, and office equipment. * Familiarity with Microsoft Office, email clients, and Windows environments. * Strong communication and interpersonal skills. * Ability to prioritize tasks and manage time effectively. * Willingness to learn and grow within a technical support role. Company DescriptionStaffing Technologies has 20+ Years of IT Staffing and Consulting Experience. Headquartered in Overland, KS, we have 9 Offices Nationwide and have 3 Global Delivery locations. Saicon, our Parent Company, specializes in and has rich experience filling various type of job roles (Both IT & Non IT) in Retail, Consumer Products and Brands, Insurance, Logistics and Travel, Banking and Financials, Manufacturing, Healthcare, and Life Sciences, Telecom, Media & Entertainment, Professional Services, Government and Public Sector.Staffing Technologies has 20+ Years of IT Staffing and Consulting Experience. Headquartered in Overland, KS, we have 9 Offices Nationwide and have 3 Global Delivery locations. Saicon, our Parent Company, specializes in and has rich experience filling various type of job roles (Both IT & Non IT) in Retail, Consumer Products and Brands, Insurance, Logistics and Travel, Banking and Financials, Manufacturing, Healthcare, and Life Sciences, Telecom, Media & Entertainment, Professional Services, Government and Public Sector.

Job DescriptionDescription: Reports to: Chief Revenue Officer POSITION OVERVIEW Cantoni is seeking an accomplished, performance-driven General Manager to lead one of its flagship luxury design showrooms. This individual will have full profit and loss ownership, overseeing every dimension of showroom success—sales, talent, operations, and client experience. The ideal candidate is a strategic, entrepreneurial leader with deep experience in premium or luxury retail environments. They must bring a refined eye for design, a disciplined commercial mindset, and a leadership style that commands excellence through clarity, accountability, and inspiration. At Cantoni, the showroom is more than a place to shop—it is an immersive brand experience. As General Manager, you will be responsible for transforming that experience into sustainable, measurable business performance. KEY RESPONSIBILITIES P&L Ownership • Drive top-line revenue growth while protecting gross margin and managing SG&A with precision, • Lead weekly business reviews, monthly financial performance meetings, and rolling 90-day plans, • Champion a high-performance sales culture focused on pipeline development, lead conversion, and revenue growth, • Use data to coach performance, identify opportunity gaps, and ensure individual accountability across the team, • Establish and maintain the highest standards of white-glove client service across all touchpoints—from first interaction through installation and aftercare, • Resolve escalations swiftly and professionally, reinforcing client trust and brand loyalty, • Attract, onboard, and retain best-in-class design and showroom talent, • Build and coach a team of $1M–$3M+ individual producers, • Maintain floor readiness and showroom presentation to Cantoni’s highest visual standards, • Ensure process accuracy across ticketing, inventory, delivery coordination, and logistics, • Build deep relationships with architects, developers, designers, and luxury realtors to proactively identify project opportunities, • Be a visible leader within the local design and real estate community, • Monitor new construction, renovation activity, and market movements to secure first-access client engagementsRequirements: CANDIDATE PROFILE Required Experience and Capabilities • Minimum of 5 years of senior leadership experience in a premium or luxury retail, showroom, or design business, • Proven success managing P&L, building high-performing sales teams, and delivering consistent financial results, • Experience in high-touch customer service environments with complex sales cycles, • Strong business acumen, analytical capability, and the ability to translate vision into execution, • Exceptional communication and interpersonal skills across clients, team members, and cross-functional partners, • Highly accountable and goal-oriented, with a strong sense of ownership and urgency, • Sophisticated, service-minded, and confident in high-end client-facing environments, • Disciplined operator who also values design excellence and creative presentation, • Team leader who inspires trust, demands performance, and leads by example As a leader within Cantoni, you will be supported by a brand with 40+ years of industry leadership, an unmatched product assortment, and an enterprise team committed to operational support and strategic alignment. This role blends the autonomy of entrepreneurial leadership with the backing of a best-in-class organization. If you’re a high-performing executive leader who sees luxury as both an art and a business—and you’re ready to lead from the front—we invite you to start the conversation.