AR Follow Up Supervisor
4 days ago
Buffalo
Job DescriptionJob Title: AR Follow Up SupervisorLocation: Remote Hire Type: Direct Hire Pay Range: $28.00 - $36.00/hourWork Type: Full-timeWork Model: RemoteWork Schedule: Monday – Friday, 8am – 4:30pmRecruiter Contact: Karissa Lubberts | Pebbles | | 716-256-1259Nature & Scope:Positional OverviewThe Imagine Group is recruiting for a AR Follow Up Supervisor on behalf of our client, a leading healthcare system serving Western New York, providing comprehensive medical care through a network of hospitals, outpatient facilities, and specialized treatment centers. The organization delivers a wide range of services including emergency care, primary care, surgical services, and advanced specialty treatments. Committed to patient-centered care, the system focuses on improving community health through innovation, education, and high-quality clinical services.In this role, you will be responsible for supervising accounts receivable follow-up activities to ensure timely resolution of outstanding insurance and patient balances. You will monitor aging reports, guide staff in researching and resolving claim issues, and work closely with billing and payer representatives to secure appropriate reimbursement. Additionally, you will track team performance, implement process improvements, and ensure compliance with healthcare billing regulations and organizational policies.Role & Responsibility:Tasks That Will Lead to Your Success • Supervise the daily operations of the AR follow-up team., • Monitor accounts receivable work queues and aging reports., • Ensure timely follow-up on outstanding insurance claims., • Assign and prioritize accounts based on aging, payer, and financial impact., • Oversee staff responsible for contacting payers and resolving claim issues., • Track productivity and quality metrics for AR staff., • Review complex or escalated accounts requiring advanced payer intervention., • Monitor AR performance metrics including aging, resolution rates, and payer turnaround times., • Identify trends causing delays in reimbursement., • Collaborate with billing, coding, denial management, and registration teams to resolve claim barriers., • Conduct team coaching, training, and performance reviews., • Develop process improvements to enhance AR recovery., • Support reporting and analysis for leadership on AR performance., • Maintain compliance with payer regulations and internal revenue cycle policies.Skills & ExperienceQualifications That Will Help You Thrive, • Strong knowledge healthcare billing and payer reimbursement processes., • Knowledge of AR Follow-up workflows and payer communication., • Ability to analyze AR Aging and identify resolution strategies., • Leadership skills with the ability to motivate and develop team members., • Strong analytical and problem-solving skills., • Excellent communication and collaboration skills., • Ability to manage multiple priorities and deadlines., • Knowledge of EHR and billing systems (EPIC preferred)., • Understanding of payer appeal processes and documentation requirements., • Strong organizational and reporting skills., • Associate or Bachelor’s degree in Healthcare Administration, Business, or a related field preferred., • Minimum 3–5 years of revenue cycle experience., • Minimum 1–2 years of supervisory or leadership experience preferred., • Strong experience in denial management, appeals, and payer resolution.Preferred but not required:, • Certified Professional Biller (CPB), • Certified Coding Specialist (CCS), • Certified Revenue Cycle Representative (CRCR)