Fire Sprinkler and Alarm Operations Manager
9 days ago
Irving
Job Description Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company. The Fire Sprinkler and Alarm Operations Manager oversees a company’s organizational processes and adds improvements to it. The Fire Sprinkler and Alarm Operations Manager position is responsible for the overall day-to-day activities of the Operations Department, which includes the Inspection Department, Installation Department, Warehouse, and Inventory. Overall responsibilities include ensuring all employees in these departments are being effective and efficient in their daily work activities and ensuring that all transactions with customers are handled in a timely and professional manner. The purpose of the Fire Sprinkler and Alarm Operations Manager is to provide oversight of the overall management, operations, and financial performance for the assigned department(s). This position performs consistently as a subject matter expert to achieve communicated objectives, including profitability, growth, and overall performance metrics for the assigned department. Essential Duties & Responsibilities: • Oversee the Fire Sprinkler Department, including inspections, service, and installations, while working closely with the Fire Alarm Project Manager to coordinate fire alarm inspections, service, and installs., • Ensure that all Quote Requests and Inspections are completed accurately and closed out in a timely manner., • Responsible for the financial performance of the assigned department, including Profit & Loss (P&L) statements, gross revenue, gross margin, and overhead., • Communicate and strategize with management regarding financial performance, growth strategies, staffing needs, and overall departmental goals., • Ensure proper execution of internal workflows, field operations, quality assurance/control, and compliance with all safety regulations and local, state, and federal guidelines., • Achieve departmental objectives through continuous improvement of operations, processes, and personnel performance., • Maintain appropriate staffing levels based on workload and bid projections; partner with Human Resources for talent acquisition and development., • Oversee proper use, maintenance, and repair of company assets, including tools, equipment, and fleet vehicles, in coordination with Purchasing and Fleet departments., • Establish ongoing training programs for Inspectors and Installation Department staff covering all types of Fire Alarm systems, installation procedures, customer service skills, and operational tools such as Outlook., • Conduct ride-alongs and spot checks with field Technicians to monitor work quality, ensure compliance with codes and standards, improve customer satisfaction, and identify training opportunities., • Review and optimize Technician routes for efficiency and provide training to CSR and field staff on effective scheduling practices., • Conduct monthly shop meetings and Safety Toolbox Talks with field and office personnel., • Attend and monitor project meetings, ensuring coordination and communication between Sales, Operations, and other departments for scheduling, materials, and project execution., • Oversee coordination and completion of inspections, service jobs, and final commissioning with AHJs, Owners, Engineers, and Contractors., • Ensure timely and accurate communication between Operations and Billing for proper invoicing practices., • Handle all Operations-related disputes, including customer concerns and billing discrepancies, in a professional and timely manner., • Address all personnel issues within the Operations Department, including performance evaluations, coaching, and disciplinary actions when necessary., • Meet regularly with customers to obtain feedback and identify opportunities for improvement across the Inspection, Installation, and Service Departments., • Evaluate manpower requirements and make recommendations to management regarding staffing changes; responsible for hiring within the Operations Department., • Collaborate with Technicians, Inspectors, and Field Engineers to maintain accurate truck inventories and establish minimum inventory levels with automated reorder points., • Create performance metrics to track achievements and provide weekly progress updates to the Management Team., • Partner with Account Managers to ensure confidence in the Operations Department’s ability to resolve issues promptly and professionally., • Promote ongoing professional development and continuing education opportunities for team members., • Conduct performance evaluations that are timely, detailed, and constructive., • Perform other duties as assigned by management.Education/Qualification:, • Minimum of 10 years of Fire Life Safety Industry experience (specifically within Fire Suppression) required., • FAL, RME-I, or NICET is a plus but not required, • 10 years of professional computer skills, preferred., • 10 years Supervisory experience, preferred.Other Duties:, • Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy., • Performs other duties as assigned.Physical Requirements:, • Prolonged periods sitting at a desk and working on a computer., • Must be able to access and navigate the production facility., • Must be able to lift 15 pounds at a time. Benefits and Perks: * Excellent pay * Medical, dental, vision * Company paid life insurance * Company paid short-term disability * 401K with employer match * Paid vacation and company holidays * Training and Career Development * Company vehicle (if job applicable) * Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees Pye-Barker Fire and Safety is an Equal Opportunity Employer