Inside Sales Associate
2 days ago
Gibbstown
Job Description Allen Brothers Commitment to Excellence Consistent Quality | Responsible and Strategic Sourcing | Unmatched Craftsmanship / Service The Elite Brand Since 1893 Allen Brothers sources the highest quality product available in the market. Our team of master butchers hand cuts each piece of consistently aged meat to perfection. Delivering excellence, for 130+ years. Allen Brothers has proudly stood as a symbol of excellence for generations and remains committed to leading the way for many more to come. Allen Brothers passionately consult, sell, and build relationships with customers through the most experienced network of sales associates, best-in-breed technology, rapid service, and support levels that solidify our long-standing ties to both established and up-and-coming premium restaurants. Mission: The mission of The Chefs’ Warehouse & Allen Brothers is to provide the world’s greatest ingredients to the world’s best chefs. Our C.H.E.F.S. Values: Curious & Creative Hungry For Food & Results Entrepreneurial Forward Thinking & Flexible Supportive (Of Peers & Chefs) Position Summary: The Inside Sales Associate plays a crucial role in generating revenue and fostering customer relationships for the company. They are responsible for proactively reaching out to potential and existing customers, understanding their needs, and promoting products and services to meet those needs. This position requires strong communication skills, sales acumen, and a customer-centric approach to drive sales growth and customer satisfaction. What you’ll do: • Report to work on time with a professional attitude., • Receive incoming calls from customers, prepare orders and expedite., • Suggest and sell additional items over the phone., • Inform customer of items not ordered or out of stock per regular ordering process offering subs where available., • Review accuracy of incoming orders, collect and input orders submitted via fax, email, voicemail., • Ensure accuracy of outgoing, entered orders., • Work with outside sales team reporting irregularities, problems and requests for outside sales assistance. Direct phone calls to the appropriate team members., • Builds and maintains customer relationships., • Deal professionally on the phone and in person with customers, vendors and fellow employees. Cooperate with other members of the sales team and departments to ensure the customer receives an excellent service level., • Assist with processing special orders and customer price lists., • Provide backup vacation coverage for Sales Representatives and assist with workload of fellow team members when absent., • 85% of work day is spent on telephone., • Attend inside/outside sales meetings and take part in sales activities, as needed., • Other projects or tasks assigned by Manager as needed., • Document and keep record of customer complaints on Footprint and create quarterly report of same About you: • Minimum education: High School Diploma., • Previous food service distribution Inside Sales/Customer Service and/or call center experience preferred., • Strong knowledge of food service products, product categories and vendor community preferred., • Must be a team player with a positive attitude., • Excellent verbal, telephone and written communication skills. Data entry and 10-key experience required., • Self-motivated, professional, goal oriented and able to handle multiple tasks., • Must have a sense of urgency and be able to work under pressure., • Flexibility: ability to work well with all departments and levels of staff both internally & externally., • Follow through skills a must., • Bilingual (Spanish/English) a plus. Resumen del Puesto: El Asociado de Ventas Internas desempeña un papel crucial en la generación de ingresos y el fomento de las relaciones con los clientes para la empresa. Es responsable de contactar de manera proactiva a los clientes potenciales y existentes, comprender sus necesidades y promover productos y servicios para satisfacerlas. Este puesto requiere habilidades de comunicación sólidas, agudeza en ventas y un enfoque centrado en el cliente para impulsar el crecimiento de ventas y la satisfacción del cliente. Lo que harás: • Reportarte a trabajar puntualmente con una actitud profesional., • Recibir llamadas entrantes de clientes, preparar pedidos y agilizar el proceso., • Sugerir y vender artículos adicionales por teléfono., • Informar al cliente sobre artículos no pedidos o fuera de stock según el proceso regular de pedidos, ofreciendo sustitutos cuando sea posible., • Revisar la precisión de los pedidos entrantes, recopilar e ingresar pedidos enviados por fax, correo electrónico o correo de voz., • Asegurar la precisión de los pedidos enviados., • Trabajar con el equipo de ventas externas reportando irregularidades, problemas y solicitudes de asistencia de ventas externas. Dirigir las llamadas telefónicas a los miembros correspondientes del equipo., • Construir y mantener relaciones con los clientes., • Tratar de manera profesional por teléfono y en persona con clientes, proveedores y compañeros de trabajo. Cooperar con otros miembros del equipo de ventas y departamentos para garantizar que el cliente reciba un excelente nivel de servicio., • Ayudar con el procesamiento de pedidos especiales y listas de precios para clientes., • Proporcionar cobertura vacacional para los Representantes de Ventas y asistir con la carga de trabajo de otros miembros del equipo cuando estén ausentes., • El 85% de la jornada laboral se dedica al teléfono., • Asistir a reuniones de ventas internas/externas y participar en actividades de ventas, según sea necesario., • Otros proyectos o tareas asignadas por el Gerente según se necesite., • Documentar y llevar un registro de las quejas de los clientes en Footprint y crear un informe trimestral de las mismas.Acerca de ti:, • Educación mínima: Diploma de Escuela Secundaria., • Se prefiere experiencia previa en ventas internas/servicio al cliente en distribución de alimentos y/o centros de llamadas., • Conocimiento sólido de productos de servicio de alimentos, categorías de productos y comunidad de proveedores preferido., • Debe ser un jugador de equipo con actitud positiva., • Excelentes habilidades de comunicación verbal, telefónica y escrita. Se requiere experiencia en entrada de datos y uso de teclado numérico., • Automotivado, profesional, orientado a metas y capaz de manejar múltiples tareas., • Debe tener un sentido de urgencia y ser capaz de trabajar bajo presión., • Flexibilidad: capacidad para trabajar bien con todos los departamentos y niveles de personal tanto internos como externos., • Habilidades de seguimiento imprescindibles., • Bilingüe (español/inglés) es un plus. The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor. Perks & Benefits: • Paid Vacations, Paid Holidays, • Health, Dental and Medical Benefits, • Weekly pay, • Life Insurance, • 5% above cost for our high-quality food products, • Employee discounts for travel and events, • 401k, • Employee Stock Purchase Plan The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce. Company DescriptionOne of the leading meat purveyors in North America, Allen Brothers is recognized for outstanding products, industry-leading practices and unrivaled service. From the hand-selection of our meats to our meticulous aging methods and hand-cut custom portioning, every step of the Allen Brothers' process is precise, time consuming, and performed to our customer's exact specifications. No shortcuts, no compromises. In 2013, The Chefs’ Warehouse, Inc., acquired the Allen Brothers business, now known as Allen Brothers 1893, LLC, as part of its Midwest and center-of-the-plate expansion. Today, Allen Brothers continues to focus on distributing the highest quality meats and other products to the best chefs across the country. The Chefs’ Warehouse, Inc. ( WWW.CHEFSWAREHOUSE.COM ) is North America’s leading distributor of specialty, protein, and broadline offerings, providing the world’s greatest ingredients to North America’s best chefs for over three decades. From the most dish-dazzling center of the plate proteins to highly sophisticated and luxurious ingredients to integrate across any menu, The Chefs’ Warehouse provides our large base of more than 35,000 customers a world-class variety of products that are 2nd to none: supporting chefs in their pursuit of culinary excellence and making their wildest culinary visions a reality. We are also proud to share that we are Great Place to Work®-CertifiedTM and live by our values of always being curious and creative, hungry for food and for results, entrepreneurial, flexible and supportive of our peers and our clients.One of the leading meat purveyors in North America, Allen Brothers is recognized for outstanding products, industry-leading practices and unrivaled service. From the hand-selection of our meats to our meticulous aging methods and hand-cut custom portioning, every step of the Allen Brothers' process is precise, time consuming, and performed to our customer's exact specifications. No shortcuts, no compromises.\r\n\r\nIn 2013, The Chefs’ Warehouse, Inc., acquired the Allen Brothers business, now known as Allen Brothers 1893, LLC, as part of its Midwest and center-of-the-plate expansion. Today, Allen Brothers continues to focus on distributing the highest quality meats and other products to the best chefs across the country.\r\n\r\nThe Chefs’ Warehouse, Inc. ( WWW.CHEFSWAREHOUSE.COM ) is North America’s leading distributor of specialty, protein, and broadline offerings, providing the world’s greatest ingredients to North America’s best chefs for over three decades. From the most dish-dazzling center of the plate proteins to highly sophisticated and luxurious ingredients to integrate across any menu, The Chefs’ Warehouse provides our large base of more than 35,000 customers a world-class variety of products that are 2nd to none: supporting chefs in their pursuit of culinary excellence and making their wildest culinary visions a reality. \r\n\r\nWe are also proud to share that we are Great Place to Work®-CertifiedTM and live by our values of always being curious and creative, hungry for food and for results, entrepreneurial, flexible and supportive of our peers and our clients.