Seasonal Warehouse Customer Service Representative
hace 17 días
Westfield
Job Description As a Seasonal Warehouse Customer Service Representative for Pyle you will be interacting with customers (both internal and external) via phone, fax, and e-mail to provide information in response to general inquires, resolving issues, and handling requests. Start time: Between 7AM-8AM, Monday through Friday The responsibilities of the position include, but are not limited to: • Scheduling pickups, tracing shipments, providing shipments ETAs, rate quotes, and/or freight charges, • Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues, • Scheduling delivery appointments and handle re-consignments, • Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D shipments, • Ensuring the accurate billing of shipments, • Compiling and delivering custom reports; performing daily audits of reports, • Documenting all customer interactions for follow up and record keeping purposes, • Assisting customers with “My Pyle” registration and utilization of our web site, • Experience in a fast paced work environment; strong attention to detail, • Strong familiarity with MS Office (Word, Excel, and Outlook); basic typing skills, • Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and/or as part of a team, • Minimum 1 year of prior customer service experience We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.