Assistant General Manager (AGM)

Management

4 hours ago95 views

The Company
Le Bab is the original modern kebab restaurant, offering refined seasonal kebabs in London since 2015. We take inspiration from traditional kebab styles, incorporating classical fine dining techniques and global gastronomic influences. Our kebabs are made from free-range British meat and top seasonal produce, paired with modern mezze, curated craft beers, and exciting cocktails.
Our Values
Hospitality: We believe in fostering a culture of compassion, care, and hospitality within our restaurant and community. It’s key to our success and builds positive relationships with customers, suppliers, and the wider community.
Continuous Improvement: We monitor key performance metrics to assess and improve all aspects of our business, always striving for growth and excellence.
Creativity: Staying ahead of culinary and service trends is essential. We encourage team members to contribute ideas that elevate both the food and customer experience.
Work Hard: Enthusiasm and pride in our work are fundamental to maintaining a positive, supportive, and ambitious culture.
Your Role
As Assistant General Manager, you will support the General Manager in delivering an exceptional guest experience and overseeing daily operations. From managing staff and inventory to ensuring top-tier customer service, your leadership will be essential in maintaining high standards and cultivating a vibrant atmosphere. This role requires a hands-on leader who thrives in a fast-paced environment while staying true to our values.
Career Progression: Our Assistant General Managers are viewed as “General Managers in waiting,” and we expect them to uphold and promote the culture that allows teams to thrive. This role offers the opportunity to shine in the absence of the General Manager, showcasing leadership qualities that will lead to future growth within the company. We offer extensive on-the-job training and opportunities for advanced apprenticeships to develop structured managerial skills.
Core Responsibilities:
Leadership & Team Management:
Lead by example, setting a strong work ethic and promoting compassion, integrity, and collaboration within the team.
Deputise for the General Manager in their absence.
Manage busy shifts and maximise restaurant covers.
Conduct and record team briefings before shifts.
Communicate effectively with the restaurant team using official apps.
Motivate and mentor the team to achieve company targets.
Participate in training sessions and co-create quarterly staff meetings.
Ensure all compliance training is completed on time.
Assist with recruitment, interviews, and performance reviews for restaurant staff.
Operational Excellence:
Oversee the daily operations to ensure efficiency and quality.
Lead shifts on the floor and ensure smooth operations.
Manage opening and closing shifts as needed.
Maintain cleanliness and presentation standards across the restaurant.
Approve shifts, record incentives, and manage tip data.
Conduct weekly bar stock counts and assist with inventory management.
Support the Head Chef and the BOH (Back Of House) team.
Guest Experience & Hospitality:
Champion exceptional customer service and ensure every guest has a memorable experience.
Handle customer complaints professionally and ensure swift resolutions.
Continuous Improvement:
Regularly assess restaurant performance to identify opportunities for growth.
Encourage the team to contribute ideas that drive innovation and improve the customer experience.
Coach team members through onboarding and ongoing development.
Maintain high levels of product knowledge for both food and beverages.
Conduct spot checks on food quality and provide feedback.
Financial Management:
Manage the restaurant’s budget, staffing, and inventory to ensure profitability.
Monitor labor costs to align with financial forecasts.
Control stock, waste, and staff meals/discounts efficiently.
Collaborate with the Ops Manager and Marketing team to drive sales and implement marketing strategies.
Adjust rota staffing levels during quieter periods to optimize efficiency.
  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Salary
    £32,000 – £34,000 yearly
  • Benefits
    Tips on top
  • Starting time
    Immediate start!

pin iconKirtling Street, Nine Elms, SW11 8BU, London

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Supervisor ManagerLondon

Restaurant • 51-250 Employees

Hiring on JOB TODAY since February, 2020

We are a London based family of modern gourmet kebab restaurants serving dishes using free range & organic ingredients, alongside cocktails and fine wines. We’ve got big plans coming up, so come join the fun!

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Tom PetkaActive 2 hours ago
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