Sales Operations Manager
4 days ago
Leicester
Can you imagine a world without music? Neither can we. To drive the forecasting, growth and delivery of PPL PRS sales by providing leadership, commercial insight and hands-on support to the New Business function. The role is responsible for fostering a high-performance sales culture, enhancing sales capability and effectiveness, and working closely with key stakeholders to maximise revenue opportunities, improve forecasting accuracy, and support the achievement of business objectives. • Provide leadership, coaching, and direction to Partnerships, Inbound and Retentions teams., • Develop a high-performance culture that promotes accountability, collaboration, continuous improvement, and employee engagement., • Support managers in building capable, motivated teams through effective performance management, coaching, and development planning., • Lead regular performance reviews, team meetings, and business updates to ensure alignment with departmental objectives and organisational priorities., • Champion career development and talent progression across the sales function., • Lead all sales and retention channels to achieve agreed leads, revenue, conversion, retention, and quality targets., • Own the sales forecasting process, Salesforce opportunities tracking, and conversions. Providing accurate weekly, monthly, and quarterly forecasts, latest best view updates, and performance insights., • Identify risks and opportunities within performance trends and implement corrective actions to maximise revenue delivery., • Drive ownership and accountability of targets across internal teams and outsourced partners through structured performance management and review processes., • Work closely with the Head of Sales to develop and execute initiatives that improve productivity, sales effectiveness, and commercial outcomes., • Design, implement, and continuously improve sales processes, operating models, and governance frameworks to enhance efficiency and customer outcomes., • Develop and maintain a comprehensive suite of management information and reporting that enables data-driven decision making., • Use insight and analysis to identify performance trends, operational challenges, and opportunities for improvement., • Lead and support change initiatives, ensuring successful adoption of new processes, systems, and ways of working., • Foster a culture of continuous improvement across all sales and retention functions., • Build strong relationships with internal stakeholders including Learning & Development, Finance, Legal, Business Insights, Operations, and Customer Experience teams., • Act as the operational owner for outsourced sales partner relationships, ensuring contractual obligations and performance standards are achieved., • Monitor outsourced partner performance against contractual and financial targets and KPIs, escalating risks and implementing improvement plans where necessary., • Influence stakeholders effectively to gain support and approval for initiatives that enhance sales performance and operational effectiveness., • Partner with Learning & Development to design, deliver, and evaluate sales training programmes that improve capability and performance., • Drive initiatives that enhance sales techniques, customer conversations, tariff knowledge, compliance standards, and customer experience outcomes., • Develop incentive, recognition, and engagement programmes that motivate teams and reinforce desired behaviours., • Ensure learning interventions deliver measurable improvements in individual and team performance., • Maintain ownership of end-to-end sales compliance processes and governance frameworks., • Ensure all sales activity meets regulatory requirements, company policies, and agreed quality standards., • Work collaboratively with Legal, Finance, and wider business teams to ensure appropriate controls and risk management are maintained., • Promote a culture of accountability, transparency, and ethical selling practices across all channels, • Experience leading sales, retention, and contact centre operations,, • Proven track record of delivering revenue growth and achieving challenging commercial targets., • Strong forecasting, planning, and performance management capability., • Experience developing high-performing teams through effective coaching and leadership., • Excellent analytical skills with the ability to translate data into actionable insights and business decisions., • Strong stakeholder management and influencing skills across multiple levels of an organisation., • Ability to successfully manage multiple priorities within a fast-paced commercial environment., • Strong understanding of operational governance, compliance, and quality management principles., • Passion for continuous improvement and delivering exceptional customer and commercial outcomes., • Experience within subscription, licensing, membership, or regulated environments., • Experience leading large-scale transformation or change initiatives., • Advanced knowledge of sales reporting, MI development, and workforce planning., • Professional leadership or management qualifications., • Flexible approach to working hours to support operational requirements where necessary., • Experience in managing outsource partners. #J-18808-Ljbffr