Head of Operations
hace 14 horas
Bristol
Job Title – Head of Operations Location: South West (office-based in Bristol with frequent travel across the UK) Reports to – Managing Director/Board Overview: The Head of Operations will be responsible for leading and overseeing the successful delivery of multiple fit-out projects across the UK, ranging in value from £100K to £10M, as well as a smaller range of project values which will be continue to be serviced (£0 - £100K). Reporting directly to the Managing Director, this role combines strategic leadership with hands-on operational management, ensuring projects are delivered on time, within budget, and to the highest standards of quality, health & safety, and client satisfaction. Main purpose of job: The post holder will manage and continue to develop a high-performing operations team, coordinate and monitor subcontractors, and drive continuous improvement in project delivery processes. They will play a pivotal role in scaling the business while maintaining the client’s reputation for craftsmanship, integrity, and personal service. MAIN RESPONSIBILITIES & DUTIES: Strategic Responsibilities • Define and shape the operational strategy for the organisation across a range of office and laboratory fit-out projects, ensuring alignment with the company’s values., • Support business growth by identifying opportunities in target sectors (e.g., commercial offices, labs, warehouse spaces), enhancing project delivery standards, and expanding geographic reach across the UK., • Full operation alignment to the business plan, including:-, • 50% business growth over the next 3 years, • Adherence to ISO 9001, in order to achieve this accreditation by June 2026, • Improvement of GP margin throughout the project portfolio, • Ensure excellence and consistency in execution of projects from conception to completion—integrating design, joinery, furniture installation, and subcontractor management under a unified operations framework., • Lead operational scalability, setting processes that support simultaneous projects (ranging from £100K to £10M), scalable staffing, and robust subcontractor networks, while preserving personal-level service quality., • Champion quality, efficiency, and innovation, fostering continuous improvement in operational methods, technology adoption, and work practices., • Steer health & safety strategy, cultivating a culture of safety and compliance across all work sites and embedding this within operational planning and subcontractor management., • Continued development of the Operations team’s skills and qualifications around the new building regulations Act and ensuring the team remain current with any changes., • Work with the other heads of department to continue enhancing the client’s green credentials of both fit-out design and methods of implementation. Aligning the approach with schemes such as BREEAM and SKA. Operational Responsibilities • Lead and oversee the Delivery team end-to-end on projects: from detailed scope planning, budgeting, and resourcing through to on-time, on-budget handover—ensuring that all elements (joinery, furniture, design/build) follow a clear operational process., • Oversee subcontractor partnerships, including selection, performance management, compliance monitoring, and coordination—ensuring they meet high standards., • Manage a consistent H&S approach across Operations including dissemination of learnings and quarterly review of H&S data to meet UK standards and certifications., • Simultaneously coordinate multiple projects across the UK—prioritising schedules, resource allocation, and logistics to ensure timely progression without compromising quality., • Manage budgets, financial forecasting, cost control, and commercial oversight—maintaining profitability and operational resilience., • Collaborate with internal leadership, including Design, Finance, HR & Facilities, Business Development, Sales and other operations staff—ensuring seamless integration across design, finance, and execution teams., • Represent the organisation externally, building trust-based client and supplier relationships that reflect the company’s values and reputation for craftsmanship and reliability., • Nurture team excellence, mentoring operational, project, and site teams to uphold values, deliver consistent service, and drive continuous improvement., • Oversee the reporting of all projects to the board, with specific regard to Health and Safety, Quality, Time & Cost Qualities & characteristics • Maintains a professional relationship and positive attitude with co-workers, the public, sub-contractors, staff, Board of Directors and all clients and customers, • Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions, • Strives to learn more and is receptive to learning different ways of doing things, • Displays enthusiasm toward the work and the values of the company., • Calm and collected in the face of pressure Professional knowledge, skills & abilities • Proficient use of Microsoft programmes such as Outlook, Excel, Word and Teams., • Extensive experience in operations leadership of commercial fit-out or construction projects in the £100K–£10M range, covering offices, labs, or warehouse fit-outs., • Experience in some construction-based projects or fit-out projects, which have involved elements of construction., • Proven track record of managing multiple concurrent projects across varied locations in the UK., • Strong expertise in subcontractor procurement, negotiation, management, and performance oversight., • Deep knowledge of UK health & safety regulations (e.g., CDM Regulations) and experience ensuring site compliance and safety culture., • Excellent strategic planning, operational execution, and stakeholder management skills., • Commercial acumen—budgeting, cost control, forecasting, and P&L responsibility, driving EBITDA., • Leadership and team development capabilities—driving high-performance operational teams., • Solutions-oriented mindset, excellent communication, and collaboration skills, aligned with a hands-on leadership approach., • Educational background: Degree in Construction Management, Engineering, Project Management, or equivalent supported by sustained CPD evidence.