Service Support Administrator
8 days ago
Tunbridge Wells
Service Support Administrator Location: Tunbridge Wells, Kent - Hybrid About VisionTrack VisionTrack is a leading provider of AI-powered video telematics, helping fleets operate more safely, efficiently, and intelligently. Our technology combines video, data and AI to give businesses real-time visibility and control over their operations. We’re growing quickly and looking for a Service Support Advisor to play a key role in keeping our service operations running smoothly. The Role This is a detail-focused, operational role at the heart of our service function. You’ll be responsible for managing service tickets from start to finish, ensuring all work carried out by engineers and third-party suppliers is accurate, validated, and ready for billing. It’s ideal for someone who enjoys problem-solving, working with data, and being part of a fast-paced, tech-driven environment. What You’ll Be Doing • Managing service tickets from creation through to closure, • Reviewing and validating engineer job sheets and service reports, • Checking warranty status and ensuring correct billing eligibility, • Raising invoices and supporting monthly billing processes, • Liaising with customers regarding purchase orders and queries, • Working closely with internal technical teams to validate product usage, • Managing relationships with third-party suppliers, including escalations, • Resolving service ticket and invoice queries through to completion, • Validating labour, parts, and supplier costs, • Supporting reporting for key accounts (ticket volumes, billing data), • Using internal platforms to track vehicles, projects, and service activity, • Attending customer and supplier calls to provide updates and insights What We’re Looking For • Strong administrative or operational experience, • High attention to detail and accuracy, • Confident working with data, systems, and processes, • Good Excel skills (advantageous), • Excellent communication skills, both written and verbal, • Customer-focused mindset, • Ability to prioritise and manage multiple tasks, • Comfortable working in a fast-paced, tech-led environment, • A genuine interest in technology and willingness to learn