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The Role At mpro5, we’re building something exciting. As a growing AIM-listed SaaS company, we’re seeking an experienced Customer Success Manager who is passionate about delivering exceptional outcomes for our customers. As a Senior Customer Success Manager, you will take ownership of the customer journey from signature through to renewal. You will act as a trusted advisor on all things mpro5, driving adoption, growing accounts, and ensuring customer retention. You’ll develop an in-depth understanding of your customer base and collaborate closely with teams across the business to deliver an exceptional customer experience. Key Responsibilities • Build strong relationships with key contacts and gain a deep understanding of their business needs., • Coordinate customer onboarding and support the Implementation team in defining success criteria aligned to pain points identified in the sales process., • Partner with the Sales team to support renewals., • Collaborate with the Delivery team to drive adoption and reduce churn., • Identify up-sell opportunities for additional recurring revenue and Professional Services., • Act as the voice of the customer, sharing feedback with the business on what users value and where improvements are needed., • Champion mpro5, advising customers on features that meet their functional requirements., • Develop a deep understanding of mpro5 through hands-on experience and training. Desired Skills and Experience • 5+ years’ experience in customer relationship management for a technology product., • Ability to quickly learn and understand complex technical products., • Strong problem-solving skills and expectation management., • Able to effectively manage a portfolio of customers concurrently., • Confident and effective communicator, able to translate technical concepts into clear, customer-friendly language., • Proficient in data manipulation (e.g., Excel)., • Dependable, trustworthy, and committed to delivering results., • Strong work ethic with a collaborative team approach., • Proficient in customer management and support tools such as HubSpot, Jira, and Zendesk., • Positive attitude and willingness to take on a variety of tasks.

The Camp Manager is responsible for the successful delivery of our multi-activity holiday childcare programmes, whilst ensuring the welfare and safety of the children on camp is maintained at all times. Continuously promote the welfare of the children in your care and ensure the provision of childca

As a Contract Manager, you will lead revenue growth by managing complex service contracts, overseeing pricing strategies, and preparing competitive quotations.You will collaborate across teams to ensure seamless service delivery, provide expert guidance on PCN legislation, and identify new business

Confident to create a project delivery plan (understanding the business challenge, building a strategy, designing a project plan & executing the plan).

Proven capabilities in leading a distributed delivery team, working with colleagues in offshore delivery centers for solution delivery. As an SAP Delivery Lead, you are responsible for the successful and profitable delivery of Accenture’s major SAP projects. SAP Delivery Lead Associate Manager.

Public Transport Network Delivery Manager. As the Public Transport Network Delivery Manager, you’ll take the lead on ensuring high-quality, reliable, and efficient bus services are delivered through robust contract management and collaborative partnerships with operators. Public Transport Network

We are seeking a dynamic and experienced Delivery Station Manager to oversee our last-mile delivery processes, being responsible for driving team performance, and ensuring operational efficiency. Resolving service issues promptly to ensure smooth delivery operations. Knowledge of last minute mile de

As an SAP Delivery Lead, you are responsible for the successful and profitable delivery of Accenture’s major SAP projects. Next to focusing on delivery, you will also get the opportunity to develop new business development at (new) clients and contribute to the Accenture SAP Business Group in term

The Role: Service Delivery Manager. In this role, you’ll be the primary operational contact, ensuring the delivery of exceptional service to the highest standards while driving client satisfaction and continuous improvement. Oversee day-to-day delivery against SLAs, KPIs and contractual commitment

Leadership: Demonstrated ability to lead under pressure, mentor, and inspire a diverse team of project managers, engineers, and construction professionals. The Data Center Infrastructure Delivery team at Oracle Cloud Infrastructure is a dynamic group of professionals dedicated to delivering state-of

The Senior Delivery Manager collaborates closely with senior customers, cross-functional delivery teams, and external participants to manage project scope, resources, risks, and interdependencies throughout the entire delivery process. The Senior Delivery Manager has the role of overseeing the effec

With a hands-on approach, they embed sustainable change by aligning processes, coaching managers, and driving performance at every level. Lead transformation project delivery from start to finish, ensuring measurable business outcomes. Coach client managers to embed behaviours that deliver sustainab

The Data Center Infrastructure Delivery team at Oracle Cloud Infrastructure is a dynamic group of professionals dedicated to delivering state-of-the-art data center facilities at scale and at pace. This team comprises experienced project managers who work collaboratively with vendors and internal te

The IT Delivery Manager’s role is to manage the planning, coordination, execution, and successful delivery of projects while simultaneously playing a key analytical role in defining and shaping business solutions. We are looking for an ambitious and committed IT Delivery Manager for a thriving bus

You’ll also oversee data migration and integration projects, managing delivery from discovery through to release. With responsibility for budgets, resources, and timelines, you’ll be accountable for ensuring delivery excellence across a portfolio of fast-moving projects. A hands-on, detail-focus

We are looking for a Community Delivery Manager to join us on a Fixed Term Contract until January 7th 2026. We have an exciting opportunity for a?Community Delivery Manager?to join our fast-growing team at Evri. As a?Community Delivery Manager, you'll be responsible for ensuring the final mile of ou

European OT Cybersecurity Delivery Senior Manager role at Booz Allen Hamilton. Help enable business development and deliver across client projects by conducting interviews with business and technology leaders, key client stakeholders, supporting engagement managers, developing strategies, and presen

Service Delivery Manager (Repairs)Location: Teddington with flexibilitySalary: Circa £70,000 per annumWho we’re looking for We’re looking for a Service Delivery Manager to work with our managed support service partners to shape the future of our in-house repairs service.

The Senior Manager, Trial Delivery Leader (TDL) is accountable for clinical trial delivery, providing operational oversight of cross-functional deliverables for the Late Development or Early Development portfolio. We are searching for the best talent for Senior Manager, Trial Delivery Leader, Oncolo

Security Engineering Delivery Manager - Gloucester, UKAbout the RoleAs the Security Engineering Delivery Manager, you will lead the delivery arm of a high-performing security engineering team, ensuring the successful implementation of secure, scalable solutions across a complex technology landscape.

Lead junior managers with day to day work and drive performance within the final mile operation.

Operations Manager, Operations Manager - MME2. You’ll collaborate with the product manager and team to lead the delivery of services and products that deliver our clients’ strategic outcomes. Get notified about new Delivery Manager jobs in.

Seafarers (Technical delivery) Programme Manager. The Seafarers Programme Manager supports the MCA's Strategic Objectives and Business Plan by developing and implementing training and certification standards aligned with international and national requirements. It also drives transformation within t

Our Delivery Principals will be accountable for the overall successful delivery in an account and responsible, as part of a cross-functional team, for driving account growth. Overview view of large/complex delivery teams within multi-supplier engagements. Applying user research and design discipline

Seafarers (Technical delivery) Programme Manager. The Seafarers Programme Manager supports the MCA's Strategic Objectives and Business Plan by developing and implementing training and certification standards aligned with international and national requirements. It also drives transformation within t

We’re searching for a Richmond-based Program Manager III – Technical Delivery to join our R&D Program Management team, so that we can orchestrate complex, high-impact technical initiatives that advance our global platform. The Program Manager III will coordinate complex technical programs across

Commerce Delivery Manager / Software Project Manager. Our client has a number of successful Travel and Tourism Websites and they require a Manager to sit between the Software Team and the business. This would suit a candidate with eCommerce Websites experience, managing a team of Developers and ensu

Our Delivery Principals will be accountable for the overall successful delivery in an account and responsible, as part of a cross-functional team, for driving account growth. Managing successful outcomes and driving delivery in the Private or Public Sector. Ensures appropriate governance, standards

We are seeking a dynamic and experienced Delivery Station Manager to oversee our last-mile delivery processes, being responsible for driving team performance, and ensuring operational efficiency. Overseeing day-to-day delivery station operations, including planning, resource allocation, and executio

Proven experience as a Technical Programme Manager or Technical Delivery Lead. Get notified about new Technical Program Manager jobs in Hertfordshire, England, United Kingdom. Technical Programme Manager – eCommerce/ SaaS.

Senior Manager, Data Migration Lead, Oracle Delivery Services, Technology & Transformation. As a Senior Manager, Data Migration Lead in Delivery Services, you will have the opportunity to:. Practical understanding of at least one delivery methodologies (e.

Senior Construction Delivery Manager. You'll also need demonstrable experience in the delivery and understanding of HRB projects, delivery of complex apartment schemes and complex JV schemes. Please review the full role profile Senior Construction Delivery Manager and Behaviours & Mandatory Accounta

Cost and schedule adherence* Management of expectations of key stakeholders (Solution Engineering Manager, Project Manager, Industrial Manager & Product Manager)* Resource Management* Milestone delivery performance* Organisation and Co-ordination of all Design Reviews & Independent Technical Reviews

Background as a Delivery Manager, Programme Manager, or Project Manager in. Leading the delivery of cross-functional technology projects from scope through to go-live. Adapting delivery frameworks (Agile, Waterfall, hybrid) to suit project needs.

The complexity and scope of delivery will vary depending on the programme or service area, but in every case, you will play a central role in ensuring successful delivery across the Agency’s portfolio of change. A delivery manager is accountable for the performance of the team. We currently have a

As a Senior Software Delivery Manager you will play a crucial role in overseeing the successful execution of software projects from start to finish, managing a small number of development projects while working heavily with clients to ensure the successful delivery of these projects to time and to b

The Senior Delivery Manager collaborates closely with senior customers, cross-functional delivery teams, and external participants to manage project scope, resources, risks, and interdependencies throughout the entire delivery process. The Senior Delivery Manager has the role of overseeing the effec

Senior Technical EPR Delivery Manager. My client is looking for a Senior Technical EPR Delivery Manager to join their team. Working closely with Project Managers to build and adjust the programme plan.

Agile Project Manager | Energy Technology – Agile Project Manager| Remote | Up to £500 per day (Outside IR35). Senior EPR Delivery Manager - HealthTech - Remote. Senior EPR Delivery Manager - HealthTech - Remote.

You’ll work closely with product managers, technical leads, and engineers to allocate resources, identify inefficiencies, and make practical delivery enhancements that keep the team moving forward. You’re an experienced delivery manager with a strong track record of working across. Leading deliv

You may work with a Lead or Principal Delivery Manager to manage stakeholder relationships, ensure successful delivery outcomes and lead external workshops. Delivery Managers are responsible for delivering the above outcomes by collaborating with other members of their delivery team. Delivery Manage

Ensure that customer focus and customer experience remain central to service delivery, embedding a culture of responsiveness, professionalism, and continuous improvement. Drive innovation in scaffolding methods, systems, and operational delivery to enhance efficiency, safety, and customer outcomes.

Customer-facing support or service delivery teams, ideally within SaaS or enterprise technology.

The Senior Campaign Delivery and Channel Manager sits in the V&A’s Marketing team, acting as a linchpin for the multi-faceted complex launch across the Audience Division (marketing, digital, communications), the V&A East venue team (including curatorial, learning and operations), as well as other

We are looking for an IT Service Delivery Manager to join our friendly and dynamic team at Waterstones in Solihull. Act as Major Incident Manager when needed. Experience working as an Incident Manager.

Senior Delivery Manager - 12 Month Fixed Term contract. Are you a Delivery Manager passionate about leading complex digital projects that make a real difference?. Oversee budgets, dependencies, and plans to ensure smooth delivery.

We are seeking a Senior Construction Delivery Manager to join us in the North. You will also need demonstrable experience in the delivery and understanding of HRB projects, the delivery of complex apartment schemes and complex JV schemes. Please review the full role profile Senior Construction Deliv

Technical Service Delivery Manager. Collaborate with internal teams to enhance service delivery processes and standards. Strong understanding of ITIL principles and service delivery best practices.