Senior Spa Therapist - Newport
2 months ago
Newport
JOB TITLE – Senior Spa Therapist DEPARTMENT – Spa CONTRACT TYPE – Permanent RATE OF PAY - £12.98 per hour, plus Elemis product commission HOURS – 30 hours over 4 days LOCATION – Newport, NP18 1HQ ID – Req4966 OVERVIEW - Join the ‘Greatest Story in Hospitality’ by becoming a Spa ‘Hospitality Hero’ in one of our award-winning spas based at our Celtic Manor Resort - just one of the fantastic opportunities we offer from ‘Manor to Marina’. OUR IDEAL HERO WILL HAVE - • VTCT NVQ Level 3 Beauty Therapy, • Minimum 24 Months experience in a salon or spa environment as a Spa Therapist OR Minimum 12 Months experience as a Senior Spa Therapist, • Ability to lead and motivate a team, • To have the ability and stamina to perform a minimum of 8 hours’ worth of treatments per day, • Be responsible for delivering the ultimate in professional internal/external customer service with the standards expected and trained by the Department, • Be responsible for ensuring full, safe operation of all equipment and stock, in accordance with health and safety requirements, • Be responsible for the cleanliness and presentation within your working environment in accordance with set standards, • Assess the needs of the business at any one time and delegate responsibilities to ensure smooth operations, • Be responsible for resolving all internal/external customer complaints escalated from team members, solving the complaint to the resort and internal/external customers benefit, • Attend Departmental Briefings in the absence of the Assistant Spa Manager and Spa Manager and ensure that good communication is maintained at all times, • Access to career development training from day one, • Discounts on food & beverage and hotel stays, • Discounted leisure membership, • Free GP virtual appointment service, • 24/7 wellbeing helpline, • NEST pension scheme, • Social Club, • Staff appreciation events, • I am equipped, trained, and supported to do THE BEST JOB I CAN, • I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS, • I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment, • I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role, • I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED