Trabajos ambassador en CoventryCrear alertas

Job Title: Client Experience Advisor\n\nLocation: Coventry\n\nThe Opportunity\n\nThe UK Client Relationship Centre is a part of our Customer Experience function. Its core responsibility is to become the proud creator of the world's most desirable, modern luxury brands for the most discerning of clients through delivering exceptional client experiences and support. These services are delivered by our exceptional client experience team. As a Client Experience Advisor you will be a knowledgeable expert in our brands in order to achieve effective solutions and deliver the highest level of client experience. You will be part of a large team, working in fast paced and energetic environment, whilst managing inbound and proactive contacts to and from clients, retailers and third parties on a daily basis. We recruit for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experiences and candidates welcome from all industries.\n\nKey Accountabilities and Responsibilities\n\n * Offering exceptional client support for all UK product owners, being a critical point of contact and resolution\n\n * Responsible for building rapport with clients and / or retail teams, accurately understanding queries and delivering exceptional services aiming to provide a first point of resolution whenever possible\n\n * Manage client and retailer inbound and outbound contact via all customer communication channels to include telephone, chat, social media and email\n\n * Be a knowledgeable expert in the brand and products Identify and manage any complaints on the initial contact\n\n * Adopt a Modern Luxury mindset approach in the way you offer robust solutions with the client at the heart of everything you do Identify opportunities for process improvement, both in the Client Relationship Centre, retailer network and wider business, taking action to continuously improve the operation for the benefit of the client and / or the retailer.\n\n * Maintain effective relationships across the whole business and retail network driving client experience\n\n * Drive data quality through effective management of client data in customer management systems and be a champion of data protection compliance\n\n * Provide creative client and retailer solutions where the client is at the heart of all decision making\n\n * Working across all business functions, UK national sales centre, retail network and third parties to drive client experience\n\n * Financially empowered to take appropriate decisions in support of client satisfaction\n\n * Act as a role model for business values, principles and behaviours and a true ambassador for delivering modern luxury service delivery\n\n * Provide support to the retailer network to assist them in achieving truly modern luxury service delivery, driving client loyalty and retention.\n\n * Achieve positive results that generates high customer satisfaction.\n\nKnowledge, Skills and Experience\n\nEssential\n\nWe recruit for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experiences.\n\nExperience in delivery of exceptional client experiences is preferential and this can be from retail, hotelier, travel, entertainment or other relevant sectors, equally welcome client experience team members from other automotive brands\n\nAn individual with a client first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, seamless and dependable\n\nAn individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs\n\nStrong decision making and problem solving skills.\n\nAn individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style\n\nAn effective team player, actively leads, develops and supports team members\n\nAn individual who enables speed in decision making through establishing alignment, clarity, appropriate resources and sense of urgency whilst bringing others along\n\nTechnologically savvy with an ability to navigate multiple client management technologies and previous experience desirable\n\nStrong communication skills, both written and verbal\n\nStrong stakeholder management skills\n\nNumerate with excellent attention to detail, with the ability to outline information in a straight forward manner\n\nResults orientated with a determination to make things happen\n\nA highly motivated, energetic and inspirational team player\n\nAbility to identify opportunities for improvements and implement change\n\nExcellent time management skills, able to work on multiple tasks and deliver results to agreed schedules\n\nAbility to make quick and competent decisions\n\nExperience of managing a high volume of queries\n\nDesirable\n\nHaving worked in a role which has implemented a goodwill process to clients, having reviewed and communicated these decisions to clients.\n\nPersonal Profile\n\nIndividual must be client centric, putting the client at the heart of every action they do.\n\nThe individual must be attentive to the finest of details and show great care and passion for the brand.\n\nAdept at multitasking and handling diverse customer needs in a dynamic environment.\n\nFully proficient in verbal and written communication to support our clients across various platforms

At the Heart of England Co-operative Society, we have been serving our communities since 1832. Act as a professional ambassador for the Society at all times.

At RAC, we appreciate the dedication of our colleagues who go the extra mile for our customers. In return, we offer • A marketcompetitivebase salary of £42,921.87, (Inclusive of night allowance) complimented by an average OTE ranging from £43,000 to £53,000. What youll need: All candidates should make sure to read the following job description and information carefully before applying. A Level 2 light vehicle maintenance qualification (or equivalent), with proven technical, electrical, and diagnostic experience A customer-focused approach A full UK driving licence As a Roadside Technician within our Patrol division, youll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether its a flat battery, tyre change, or complex fault-finding, youll provide quick, confident solutions and reassurance when our members need it most. Youll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. Well set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services thats rewarding, fast-paced, and full of variety - this is it. No CV required when you apply it's easier than ever to start your journey with us. As a Roadside Technician at RAC, youll get benefits that go the extra mile: • Strong base pay £42,921.87 a year and realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover From your very first day, • Car salary sacrifice scheme Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays 23 days plus bank holidays (rising to 25 with service), • Pension & life cover Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support 24/7 confidential support helpline for you and your family

Join a dynamic team as a Brand Ambassador and represent renowned beverage brands! This exciting role involves conducting engaging tastings, delivering captivating presentations, and building customer loyalty.