Operations Executive
25 days ago
Newark on Trent
Are you looking for a role where you can develop your career, work with international clients, and enjoy fantastic staff benefits? We’re seeking an Operations Executive to join a fast-growing global business based in Newark. This role combines customer support, data management, and operational decision-making, offering you the chance to make a real impact while enjoying a supportive and rewarding work environment. Who We’re Looking For: • Detail-oriented and confident in Excel (pivot tables, VLOOKUP, data manipulation), • Tech-savvy, adaptable, and willing to learn new systems, • Excellent communicator with a proactive, “can-do” attitude, • Customer service experience is a plus, but enthusiasm and willingness to grow are key Location & Hours: • Based in Newark (office-based), • Standard hours: 9:00 AM – 5:00 PM, occasional weekend/bank holiday cover Why You’ll Love Working Here: • Pension Scheme – contributory pension with Royal London, with a Salary Sacrifice option coming soon, • Personal Health Insurance – offered after 2 years’ service (UK staff), • Life Assurance – Death in Service benefit of 4x your annual salary from day 1, • Critical Illness Cover – includes coverage for children, from day 1, • Training & Development – personal and professional growth supported across all departments, • Performance Reviews – KPI objectives and individual goals reviewed regularly, • Discretionary Annual Bonus – paid in November after 6 months’ service and good standing, • Service-Based Holiday – extra day per year of service, up to 5 additional days, • Birthday Holiday Bonus – an extra day off for your birthday, • Christmas Shopping Bonus – additional day off in December, • Staff Rates at Hotels – enjoy discounted stays at member hotels (subject to availability) Your Role: • Handle client queries via email, phone, and chat with clear, professional solutions, • Load and maintain rates and agreements accurately using Excel and other data systems, • Collaborate with internal teams including Product, Finance, and Marketing to improve processes, • Analyse data to highlight trends and support decision-making that drives revenue, • Build strong client relationships and ensure an exceptional experience