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Job Title: Customer Service Advisor Location: Brick Lane, London Department: Admin Employment Type: Full-time office based We’re a fast-growing utilities consultancy based in Shoreditch. Partnering with over 50 leading suppliers, we help businesses reduce their costs across energy, payments, telecoms, waste, and water. As we continue to grow, we’re looking for confident, driven individuals to join our busy sales team and take the next step in their career. Job Overview: As a Customer Service Advisor, you will play a key role in delivering outstanding customer service while supporting the operational flow of contracts between our customers and utility suppliers. Acting as the primary point of contact, you will handle enquiries, resolve complaints, and ensure a positive client experience throughout their journey with us. In addition to customer-facing responsibilities, you will also be responsible for batching contracts to suppliers and building supplier relationships to help improve live rates and streamline processes. Your role is central to ensuring both customer satisfaction and operational excellence. Key Responsibilities: Act as the primary point of contact for customers, providing support via phone, email, and other communication channels such as supplier portals. Handle a wide range of customer enquiries, issues, and complaints with professionalism, empathy, and efficiency. Take ownership of customer issues, investigate thoroughly, and ensure timely resolution to the client's satisfaction. Maintain accurate and up-to-date records in our CRM and contract management systems. Batch contracts accurately and submit them to suppliers in line with internal deadlines and compliance requirements. Work closely with utility suppliers to maintain strong working relationships and support improved live rates. Collaborate with internal departments including sales, operations, and supplier management to ensure seamless service delivery. Conduct customer feedback activities and translate insights into actionable service improvements. Monitor recurring customer or supplier issues and contribute to process improvement initiatives. Ensure adherence to industry regulations, company policies, and data protection requirements. Requirements Excellent verbal and written communication skills. Strong active listening and interpersonal skills. Proven problem-solving and conflict-resolution abilities. Ability to manage and prioritise workload in a fast-paced environment. High level of accuracy and attention to detail, particularly in contract handling. Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems. Previous experience in a customer service or liaison role is essential. Experience within the utilities or energy sector (preferred but not essential). Confidence in building and maintaining supplier relationships. Benefits Up to £25,000 per annum (depending on experience). A supportive and collaborative team environment. Opportunities for training and career progression within the energy brokerage industry. Competitive salary and performance-based incentives. Fun, sociable office environment in Shoreditch. Free gym membership, regular socials, and Christmas shutdown. Ongoing training and professional development

Who we are… GlobalData is a leading information services and analytics company, providing trusted intelligence that helps organizations decode the future and make smarter decisions. By combining proprietary data, expert analysis, and cutting-edge technology, we empower clients across the world’s largest industries to anticipate change, identify opportunity, and gain competitive advantage. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join the Sales team at GlobalData? Global Data is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world’s trusted source of strategic industry intelligence. Our big ambitions mean that life at Global Data is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it’s the collaboration of our teams that have shaped our success and will continue to do so in the future. The Sales team operates at the face of our business introducing clients to our trusted strategic intelligence. With an established book of leading brands and the scope carve your own market, there is a real opportunity for sales talent at all levels to develop in our growing business. The culture is buzzing and positive, and you can expect to be rewarded well with our uncapped commission scheme. The role… As an Enterprise BDM, you will lead the engagement with enterprise-level clients across a defined territory/ sector, driving new business and expanding existing relationships. You’ll act as a strategic advisor, consulting with senior decision makers, identifying client challenges, and aligning Global Data’s suite of intelligence solutions to their business objectives. This role requires a sophisticated understanding of enterprise sales cycles, strong commercial acumen, and a proven ability to manage multi-stakeholder relationships across complex organizations. This position requires commercial acumen and a collaborative mindset, working effectively across a matrixed organization to deliver tailored, high impact solutions to clients. You’ll be solution selling using value based selling approaches. What you’ll be doing… Develop and execute a territory or vertical strategy that aligns with Global Data’s broader commercial objectives. Own the end-to-end enterprise sales cycle from prospecting and qualification to negotiation and close, ensuring consistent overachievement of revenue targets. Build and expand executive level relationships with key accounts, positioning GlobalData as a trusted strategic partner. Use social selling techniques to identify, connect with, and nurture prospective clients, positioning yourself as a thought leader in the market. Collaborate with internal stakeholders, including Product, Marketing, and Customer Success teams, to deliver exceptional customer experiences. Lead solution based selling engagements, demonstrating GlobalData’s data, and intelligence capabilities through high impact presentations and proposals. Identify opportunities across GlobalData’s portfolio to maximize client value and revenue potential. Maintain deep understanding of client industries, emerging market trends, and competitor offerings to drive consultative dialogue and thought leadership. Provide accurate and timely sales forecasts and pipeline reports to senior management. Represent GlobalData at industry events, conferences, and executive forums to promote the brand and network with potential partners. What we’re looking for… Extensive experience in enterprise B2B sales, ideally within data, analytics, SaaS, or information services sectors. Proven track record of achieving and exceeding sales targets within complex, consultative selling environments. Experience working cross-functionally and across global matrix structures to deliver client solutions. Strong grasp of social selling techniques, digital prospecting, and relationship nurturing through platforms such as LinkedIn. Exceptional ability to engage, influence, and negotiate with C-level executives and senior decision makers. Strong strategic thinking and problem-solving abilities, with the ability to tailor solutions to client challenges. Demonstrated success managing long sales cycles and multi stakeholder engagements. Excellent presentation, communication, and interpersonal skills. Highly organized, proactive, and results driven, with a passion for building lasting client partnerships. Experience working with CRM systems such as Salesforce and advanced proficiency with business tools (e.g., MS Office Suite, Gong). Willingness to travel regionally or internationally (up to 50%) as required. In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. To find out more and to apply to our roles please visit (url removed). #LI-HYBRID #LI-DO1

Demonstrable experience in a health and safety advisory role, ideally within an office, professional services, or multi-site environment. Health & Safety Advisor – International Law Firm. My client, a leading international law firm based in the City, are seeking a Health & Safety Advisor t

Nurse Advisor (Field Based) Continence Care South of England (current focus: London & South East).

The Advisor also supports incident reporting and investigation, audit activity, and delivery and coordination of relevant training and communications. Demonstrable experience in a health and safety advisory role, ideally within an office, professional services, or multi-site environment. HEALTH & SA

The role sits within a well‑established Talent Development team and offers real exposure, responsibility, and the chance to make a meaningful impact on early‑career talent and the wider business. You will join a firm that places strong value on professional growth, inclusion, and wellbeing, offe

A leading DAF Truck dealership in Birtley seeks a Parts Advisor to provide excellent service to customers. Competitive pay and benefits are offered, along with opportunities for career advancement.

A leading property developer in York is seeking a Sales Advisor to guide buyers through their home purchasing journey.

Ford & Slater Norwich is seeking a Technical Service Advisor to manage service bookings and ensure efficient workshop operations. Further opportunities for career progression are available within a supportive team environment.

A prominent educational firm in London is seeking a Student Advisor to enhance student experiences in career coaching.

A leading DAF Truck dealership in the UK is seeking a Parts Advisor to join their team in Birtley. The position offers a competitive hourly rate, overtime opportunities, and career progression paths.

Maximus is seeking an Employment Advisor in the UK to support customers facing barriers to employment.

GBR Recruitment Limited is seeking an experienced Agricultural Parts Advisor for a well-established Agricultural machinery dealership in East Yorkshire.

Career Legal is seeking a Health & Safety Advisor to join their team in London.

Seetec is looking for a full-time Employment Advisor based in Swindon, UK. Successful candidates will demonstrate strong interpersonal, communication, and organizational skills, as well as experience in employment advisory or related fields.

Citizens Advice in the East Midlands is seeking a full-time Trainee Generalist Adviser to join the Core Advice Team.In this role, you will handle calls on the advice line, assess clients' needs, and schedule advice appointments.Additionally, you will conduct your own appointments with clients.This p

Zimmermann is seeking a full-time Client Advisor for their store in London on Sloane Street. This role offers opportunities for career growth within a dynamic and global luxury brand, along with a generous employee discount and ongoing training support.

This Customer Service Advisor role is the ideal place to start - full training is provided, so no office experience is needed(!). With multiple roles available, this is a great opportunity to secure your long-term office career. Details of the Customer Service Advisor positions:.

Lumesse is seeking an individual in Greater London for a rewarding career in mortgage and protection advice.

EE Limited is seeking a Retail Advisor in Epsom and Ewell, England. Benefits include 24/7 GP access, substantial discounts on products, career development support, and more.

Job Title - Customer Relations Advisor.

A dynamic tax department is seeking a Senior Tax professional in London to prepare Tax Returns and ensure compliance.This role involves client engagement, training junior staff, and working in a hybrid model.The ideal candidate will be qualified or close to qualifying (ATT) with excellent communicat

A health and safety consultancy in the UK seeks a Health, Safety & Environment professional to shape safety culture across various projects.The ideal candidate will have experience in construction and knowledge of incident investigation techniques.You will support the implementation of safety manage

Right2Work is seeking an Employment Advisor in the United Kingdom to support individuals in securing and sustaining employment.

The National African-American Insurance Association (NAAIA) is seeking an Associate Client Advisor to join their team in the UK.

A leading automotive parts distributor in North East England is seeking a Sales Advisor. The position offers performance-based bonuses, generous leave, health benefits, and career progression opportunities.

A community support organization is seeking an Independent Domestic Violence Advisor based in Stafford, covering the Stoke area.

Benefits include competitive salary, on-the-job training, and opportunities for career progression. A leading UK retail group is seeking a Sales Advisor for their Men's Tailoring Concession.

The Health and Safety Advisor reports into the Health and Safety Manager and Head of Facilities. The Advisor also supports incident reporting and investigation, audit activity, and delivery and coordination of relevant training and communications. Demonstrable experience in a health and safety advis

Opportunities include mentorship for IHBC/RTPI accreditation and a focus on career progression.

A recruitment agency is looking for a Parts Advisor in Eltham, United Kingdom. The position emphasizes career progression, development, and a well-run parts department environment.

Career Legal is seeking a Learning & Development Adviser to join its London-based People team. This role focuses on designing and delivering training for early-career groups, including trainees and junior associates.

A leading employment support organization in the UK is seeking an Employment Adviser to provide guidance and support for participants in overcoming barriers to employment.The ideal candidate will possess excellent customer service skills, and have the ability to motivate and mentor clients effective

A reputable housebuilder in East Devon is looking for a Trainee Sales Advisor to help potential homebuyers purchase their dream home.

The Student Advisor is responsible for ensuring the best student experience for the career coaching service at Blue Education. Manage course scheduling based on each student’s career plan and provide timely progress updates.

We offer a competitive salary with a commission structure and opportunities for career progression within a supportive team. Fawkes and Reece in Norfolk is seeking a motivated Sales Advisor to join our team.

Antal International Network is seeking a proactive HR Advisor to join our HR Business Partnering Team in Greater London. This role is perfect for someone early in their HR career, offering growth opportunities in administrative support, employee relations, and data analysis.

Foresite Recruitment Limited is seeking two experienced New Homes Sales Advisors in the Greater Bristol area. This role offers strong earning potential and structured career progression within well-regarded national developers.

Looking for a role where you can genuinely support people, solve problems, and enjoy a varied, fast-moving working day? Join a well-established organisation and become part of a friendly, supportive call centre team, where you’ll gain valuable office-based experience.Responding to customer enquiri

A healthcare company in Jersey is seeking a Hearing Wellness Advisor to provide customer support and facilitate clinical care. Competitive salary, structured training, and clear career progression are offered in this rewarding position.

A leading mortgage brokerage in Greater Lincolnshire is looking for a Trainee Mortgage & Protection Adviser to kick-start their career.

A prominent DAF truck dealer in the UK is seeking a Parts Advisor to provide excellent service to customers.