Customer Services Executive
5 days ago
Barnsley
About Esco Lifesciences Esco Lifesciences Group is a world-leading manufacturer of laboratory, pharmaceutical, and bioprocess equipment, as well as IVF medical devices. Since 1978, our Singapore-based company has delivered sustainable workflow solutions that advance global health. With operations in more than 150 countries, Esco is known for innovation, quality, and reliability making us a trusted partner to the global life sciences and medical community. Role Purpose: The Customer Services Executive is responsible for delivering efficient end to end customer support across post sales order processing, purchasing co-ordination, and general administrative functions. The role ensures accurate order management, timely procurement of goods and services, and smooth day-to-day operations, supporting both customer satisfaction and internal business efficiency. Reporting Relationships - Channel Manager and Commercial Director Location - Office Based in Barnsley, South Yorkshire (S70) Contract Type - Permanent, Full Time Salary - Competitive Hours - 08:00 – 16:30, Monday to Friday Key Responsibilities Order Processing and Customer Service · Review customer purchase orders against quotations, identifying and resolving any discrepancies with customers and internal teams · Record and maintain all orders within our ERP system and generate order confirmations · Check inventory availability to determine accurate lead times and communicate these to customers · Co-ordinate with Logistics to source out of stock items from our factory or local suppliers · Obtain internal approvals prior to releasing order confirmations to customers · Act as a key point of contact for customer and dealer enquiries, providing timely updates on order status and answers to general enquiries · Coordinate with warehouse and logistics teams to ensure efficient receipt and dispatch of goods, ensuring customers are kept informed throughout the full order lifecycle · Handle customer queries and complaints professionally, ensuring a positive resolution Purchasing and Procurement · Source and procure goods and services in line with company requirements, ensuring quality and cost effectiveness · Maintain relationships with suppliers and vendors · Raise and manage purchase orders in line with internal procedures · Track and expedite orders to ensure timely delivery · Work closely with internal teams to align procurement with operational needs Administrative and Office Support · Support day-to-day administrative operations to ensure smooth business functioning · Maintain accurate records of procurement, contracts, and documentation · Ensure compliance with internal processes and document control requirements · Assist with coordination of meetings, events, and travel arrangements where required · Act as a central point of contact for internal and external administrative matters · Support internal communication and co-ordination across departments · Undertake ad hoc administrative tasks as required Skills and Experience · A Bachelor’s degree (BSc) in a scientific discipline or related field is highly desirable · Previous experience in customer service, order processing, purchasing, or administration · Strong organisational skills with the ability to manage multiple priorities · High attention to detail with accurate data entry capability · Excellent communication and interpersonal skills · Customer focused with a professional and positive approach · Ability to work both independently and collaboratively within a team · Experience with CRM systems and Microsoft Office applications · Reliable, adaptable, and able to perform under pressure · Strong sense of accountability and ownership