Client services manager jobs in United Kingdom - Page 11

Recruitment Consultant or above ServiceNow (Contract Desk) | London, Cheapside Hybrid | Salary dependent on experience Your New Role and Team: You will specialise in placing ServiceNow professionals across the private sector in London. Your focus will be on building and growing a dedicated ServiceNow contract desk, working closely with clients looking for expertise across the full ServiceNow ecosystem including development, administration, architecture, ITSM/ITOM/HRSD modules and platform leadership. Experience in technology contract recruitment is essential, and previous exposure to ServiceNow or adjacent digital transformation markets is highly advantageous. You’ll receive comprehensive training and ongoing support from a highly experienced team, including specialist guidance from our Technology Director with 20+ years’ market expertise. While you will benefit from strong existing client relationships, success in this role requires a proactive and strategic approach to business development. A significant part of your time will be spent engaging new clients within the ServiceNow space and promoting our recruitment services through meetings and virtual channels. Your role will be an equal mix of candidate and client engagement. In a highly competitive and skill‑short market, you’ll need to demonstrate innovative ways to attract top ServiceNow talent and deliver an exceptional candidate experience from initial contact through to appointment and beyond. Your objectives will focus on three key themes: • Be visible and build relationships across the ServiceNow market, • Convert candidate relationships into client relationships, • Establish a reputation as a true subject matter expert within ServiceNow recruitment What you’ll get in return: At Hays, we know recruitment can be demanding and competitive. As the market leader, Hays offers you the best training in the industry to support you in your development from Consultant to Manager, Senior Manager and beyond. You will receive classroom training and on‑the‑job coaching from highly knowledgeable consultants which will enable you to develop a lasting and successful career. We believe in recognising success, so not only do we promote from within, but you will be rewarded with uncapped commission and unrivalled incentives and benefits. In addition, you will enjoy: • Uncapped individual commission paid upon invoice every 4 weeks, • Regular performance-based incentives, including all‑expense‑paid international trips, • A culture underpinned by trust, expertise, collaboration, inclusivity and doing the right thing, • Industry‑leading learning and development to maximise performance and advance your career, • A global brand with established PSL agreements and warm client relationships, • An adult approach to working with hybrid models and flexible hours, • Opportunities to work in any of our 32 countries through our global mobility programme, • A diverse range of employee support networks, wellbeing initiatives and wider benefits We know talented people want to work with the best: people, brand, tools, technology and infrastructure. They also want career development. Our culture is shaped by these features. We also know our people want to do interesting and meaningful work, increasingly in a purpose‑led organisation. This is demonstrated in our commitment to DE&I, Net Zero and our global volunteering and fundraising programme, Helping for your tomorrow. What to do next Please apply now to become the next Recruitment Consultant, or get in touch to learn more about our ServiceNow roles. Life at Hays presents the opportunity for growth, varied career paths, exciting challenges and a culture of inclusion that celebrates diversity. As a committed Disability Confident employer, if you’re thinking of a new tomorrow for your career, whatever your background, let’s work together to create it!

Mobile Technical Facilities Manager – Salary: £56,000 + £5,000 Car Allowance + Mileage An established facilities services provider is seeking an experienced Mobile Technical Facilities Manager to oversee a small portfolio of technically demanding sites within a long-term, secure contract environment. This role is a mobile position, covering multiple locations across Welwyn Garden City, Westminster, Oxford, Luton, and Milton Keynes. The estate comprises a varied mix of operational, industrial and office-based facilities, requiring a strong technical grounding and a measured, professional approach to service delivery. You will have full responsibility for the day-to-day operation of the sites, ensuring services are delivered safely, compliantly and in line with contractual expectations. The position includes direct line management of three team members, alongside responsibility for coordinating specialist subcontractors. Regular engagement with the client is a key element of the role, including attendance at scheduled monthly meetings, reporting on performance and addressing operational requirements as they arise. Responsibilities: • Oversight of hard FM services across a multi-site portfolio, • Line management and development of a small technical team, • Management of planned and reactive maintenance activities, • Contractor coordination and performance management, • Ensuring statutory compliance and health & safety standards, • Proven background in technical or hard facilities management, • Strong understanding of compliance, building services and operational risk

Basic DOE + Double OTE (uncapped).An exciting opportunity has arisen for a Cyber Security Sales Manager to join a rapidly growing organisation in the cyber security services sector.This is a client-facing, consultative sales role, focused on identifying, engaging, and winning new clients who are not

The role of the Clinic Manager is to ensure a genuinely exceptional client experience and to manage the services within the framework of robust clinical governance professional standards and the Healthcare Standards Act 2000. As our Clinic Manager you will be responsible for the day to day Operation

The Senior Cost Manager will lead and deliver cost and commercial management services for occupier and retail projects ensuring the highest standards of client satisfaction project delivery and value. This role is integral to Arcadis mission of providing innovative sustainable and commercially robus

PMO Manager – Start up Insurtech | £95,000 | Hybrid (London, 3 days in office / 2 days WFH) We’re building something exciting. Our client, a cutting-edge InsurTech is making a major investment in change and transformation, creating a brand-new Change & Transformation Office to deliver multiple high-profile, big-ticket programmes across the business. As PMO Lead, you’ll play a pivotal role in shaping and running the PMO from the ground up, ensuring governance, consistency, and excellence across a diverse portfolio of strategic initiatives. This is a unique opportunity to step into a greenfield environment where your expertise will directly influence how the business delivers change at scale. What you’ll be doing: • Establishing and managing PMO frameworks, standards, and best practices., • Supporting delivery of multiple strategic programmes across technology, operations, and business change., • Driving portfolio governance, reporting, and stakeholder management., • Building strong relationships with senior leadership and programme teams., • Leading and mentoring within the new change team, embedding a culture of excellence. What we’re looking for: • Proven experience as a PMO within financial services, insurance, or InsurTech/FinTech., • Strong track record of working on large-scale transformation programmes., • Excellent stakeholder management and influencing skills at senior level., • A proactive, delivery-focused mindset with the ability to thrive in a fast-paced, evolving environment. What’s on offer: • Salary up to £90,000-£95,000 plus benefits., • Hybrid working model – 3 days in our London office, 2 days from home., • A chance to be part of a newly established change team with significant backing and investment., • Involvement in career-defining transformation programmes that will shape the future. If you’re a PMO professional ready to make your mark in a fast-growing global business, we’d love to hear from you. Apply now and be at the heart of one of the most exciting change journeys in the market today.

Senior Business Development Manager (Field) • Location: London SE1, • Competitive Salary + Commission (Uncapped) + Travel Allowance + Benefits Company Overview: Firetecnics: London’s trusted LPCB-certified fire safety compliance partner, for over 35 years In an industry where safety is non-negotiable and technically reliable providers are hard to come by, Firetecnics is the partner that residential and commercial property professionals trust to keep their buildings compliant, their occupants safe, and their businesses running smoothly. • Effortless compliance and absolute confidence- We have been living and breathing fire safety and compliance for over three decades. Our knowledgeable experts help our clients to navigate evolving fire safety requirements with complete confidence., • A one-stop solution for complete fire safety- From fire alarm installation and maintenance to comprehensive compliance management, we handle it all., • Speed & efficiency without compromise- We know that delays cost our clients time and money. That’s why we deliver fast, efficient, and high-quality solutions., • Personalised and proactive customer excellence- Our dedicated account managers work as an extension of our clients’ teams, providing hands-on support, expert guidance, and proactive solutions tailored to their needs. We don’t just keep organisations compliant, we offer complete peace of mind. With an unwavering commitment to quality, reliability, and customer excellence, we ensure fire safety is one less thing our clients have to worry about. Role Overview: We are seeking a dynamic and self-motivated Senior Business Development Manager to join our team! This exciting role is ideal for someone who thrives in a fast-paced environment and you will play a pivotal role in overseeing Sales in Fire compliance, service contracts/sales/bids. Key Responsibilities: Sales and Business Development: • Actively pursue new business opportunities within your assigned geographical area to expand the fire safety maintenance contract portfolio., • Identify, target, and convert potential leads into long-term clients by leveraging your knowledge of fire safety services., • Proactively engage with prospective clients, building a pipeline of opportunities through outbound activities such as cold calling, networking, and attending industry events., • Manage sales cycles from initial inquiry to contract negotiation, ensuring deals are closed efficiently and effectively. Client Relationship Management: • Build and maintain strong, long-term relationships with clients to ensure ongoing business and repeat sales., • Regularly engage with existing clients to ensure satisfaction, address concerns, and identify upselling or cross-selling opportunities., • Act as the primary point of contact for all fire safety-related queries, ensuring clients receive exceptional service and advice regarding fire compliance. Service Offering Expertise: • Demonstrate in-depth knowledge of fire safety services, including fire extinguishers, fire alarms, passive fire protection, and full fire compliance packages., • Advise clients on the importance of fire compliance and help them understand the benefits of your service offerings in meeting legal and safety standards., • Stay up-to-date with industry trends, regulations, and best practices to offer informed recommendations to clients. Target Achievement and Sales Performance: • Consistently meet and exceed sales targets through a combination of proactive sales efforts and client management., • Work closely with the sales team and management to align on target objectives, strategies, and performance metrics., • Monitor and report on progress towards sales goals, adjusting tactics as necessary to ensure successful outcomes. Collaboration and Teamwork: • Work collaboratively with other teams within the organization to ensure a seamless customer experience, from initial contact to contract fulfilment., • Participate in regular meetings to share insights, collaborate on strategies, and contribute to the overall success of the sales team., • Share knowledge and best practices with team members to foster a supportive and growth oriented environment. Contract Management and Renewal: • Oversee the preparation, negotiation, and management of service contracts, ensuring all terms and conditions are clearly understood by clients., • Ensure timely renewal of contracts, aiming to retain clients and prevent loss of business., • Manage contract compliance, ensuring services provided meet the specified requirements and deadlines. Compliance and Documentation: • Ensure all activities and documentation adhere to industry regulations, company policies, and legal requirements., • Maintain accurate and up-to-date records of sales activities, client interactions, and contracts in the company's CRM system. To Prepare and submit regular reports on sales performance, market trends, and competitor analysis. Continuous Professional Development: • Take initiative to continually develop knowledge of fire safety and compliance standards through training and professional development opportunities. o Participate in company-led training sessions and industry seminars to stay ahead of emerging trends and technologies in the fire safety sector How to Apply: If you are an experienced Senior Business Development Manager or similar who is looking to take the next step in your career with a reputable and growing company, we want to hear from you! Apply now to become part of Firetecnics and contribute to our ongoing success in delivering high-quality fire safety solutions.

Job Title/Req Number: Oracle ERP FT Manager / 107968 Base Location: London, Birmingham, Leeds, Manchester Powered Enterprise is KPMG’s world-class accelerated Enterprise Business Transformation approach for cloud-based solutions driven by a pre-defined back-office function based on leading practices and KPMG’s six-layer Target Operating Model. The target operating model comprises of service delivery model, people, process, technology, data & insight and governance & controls. This solution combines the breadth and scale of KPMG’s leading practice, capabilities and insight into what makes a world class corporate services function with the latest in ERP technology provided by the leading SaaS ERP vendors such as Oracle. Why Join the KPMG People Consulting team as a Oracle ERP Manager? The Powered Apps teams are communities of technology focussed professionals who work together to deliver SaaS ERP based transformation programmes based on KPMG Powered Enterprise. The teams use their functional knowledge and experience (e.g., Finance, HR, Procurement), coupled with their expertise in the cloud applications (e.g. Oracle, Workday, Coupa) to lead and deliver client programmes, to support pre-sales activities and to develop improvement and extensions to the Powered Enterprise model. KPMG are growing their Powered Apps team to meet an ever-increasing demand for our market leading services and are seeking IT management consultants with relevant expertise and experience. What will you be doing? • Communicating compelling and well thought out solutions for project accounting in response to complex client problems based on Oracle Cloud ERP technology., • Supporting business development and project delivery activities across clients from multiple industries., • Defining an overall Finance & Procurement solution leveraging leading practice solutions to support the business requirements., • System design and delivery, including release management, integration management, data migration strategy and management., • Recognises the importance of continuous self and team development and actively strives to achieve this. What your need to do: • Excellent documentation, reporting and presentation skills in both a virtual and in person mode., • Well-developed analytical skills and the ability to provide clarity to complex issues, and synthesise large amounts of information., • Experience producing project deliverables (business requirements, functional specs, configuration document, process flows, use cases, requirements traceability matrices etc.)., • Highly proficient Microsoft Office skills particularly Excel, PowerPoint and Microsoft Projects., • Ability to convey ideas and recommendations in a clear, compelling and succinct way in written and verbal communications. Our Locations: We are open to talk to talent across the country, but preference will be given to candidates who are willing and able to do 1 day per week in one of our core hubs for this role, which are: • London, • Manchester, • Birmingham Find out more: • Consulting at KPMG: ___, • ITs Her Future Women in Tech programme: ___, • Applying to KPMG: ___, • Tips for interview: ___, • KPMG values: ___, • KPMG Competencies: ___, • KPMG Locations and FAQ: ___

The Opportunity Our client is a global S&P 500 corporate payments company that helps organisations simplify complex payment workflows and international fund movements. With solutions spanning cross-border payments, multi-currency accounts, FX & hedging, they help clients gain control, visibility, and efficiency in how they move money worldwide. Within their Private Markets team, they support alternative investment managers, fund administrators, service providers, GPs, portfolio companies and investors with reliable, institutional-level payment and FX solutions. They help clients manage risk, improve liquidity, and handle complex international transactions with confidence. The Role Titled internally as a Portfolio Manager, this is a 360 outbound sales role that is perfectly suited to someone who is driven with a hunter mentality. The more specifics include: • Researching and qualifying potential clients to build a database of leads., • You will own the telephone, using it to engage and consult with C-level executives within the private markets space. Cold calling will be your primary and preferred method of engaging opportunities., • Growing your portfolio from the ground up - it's your business within their business, so you have autonomy to grow and nurture relationships with your clients., • Understanding their businesses so you can explore and uncover key problems and challenges, whilst educating them on a diverse range of solutions., • In time, you will learn how to deal independently for your portfolio of clients on the largest traded market in the world. What We're Looking For • 1–3 years’ experience in outbound or B2B sales preferred but not essential., • Skills that are personal and can't be taught - drive, ambition, resilience., • Comfortable engaging senior stakeholders and building strong working relationships., • Clear, confident communication skills - both written and verbal., • Background in financial services, fintech, or payments is helpful, but again not essential.

Due to extensive growth and multiple acquisitions, Fusion Consulting Group are looking to recruit an experienced Practice Manager to play an instrumental role in the running of our Private Client Tax function. Fusion Consulting Group is a rapidly growing, multi-disciplinary professional services fir

My client is seeking a proactive, commercially minded, and experienced BMS Bureau Manager to lead the development, growth, and daily operations of their 24/7 BMS remote services and energy & carbon reporting bureau. Provide strategic leadership and inspire the Bureau Team to drive a culture of accou

Technical Services Facilities Manager (Soft and Hard Services), Central London, 60,000 to £65,000 plus full package. Our client is a dynamic national Facilities Management company committed to delivering exceptional workplace experiences. They are currently seeking an experienced Technical Services

We are seeking an Agile-focused Technical Scrum Manager to join a client undergoing significant transformation within the banking and financial services sector.This is a dynamic opportunity to work in an organisation modernising its digital capabilities and embedding agile ways of working at scale.I

Blue Legal is working with a leading global law firm to recruit a Client Relationship Manager to support a portfolio of high-value Private Capital clients. Strong experience in client relationship management or business development within legal or professional services. This is a senior, strategic r

Purchasing Manager Our client, an expert in manufacturing cleaning products, known for delivering reliable, high-quality services across residential and commercial spaces are currently looking for a Purchasing Manager to join their team. Desirable) * Minimum 3 years experience within a senior purc

The Commissioning Manager will provide and oversee all aspects of commissioning with a strong Mechanical / HVAC input. The Commissioning Manager will report to the Building Services Project Manager and / or the Commissioning Lead. Interface with client and subcontractors to ensure successful commiss

US & UK Assistant Tax Manager – US/UK Private Client – London (Pall Mall) | Boutique Firm | Flexible Working.My client is a highly regarded boutique US/UK tax services firm based in Pall Mall, London, specialising in supporting Americans living in the UK.The firm is one of the few in the mar

Reporting to the Global Mobility Services Director, this role offers an opportunity to oversee the delivery of a wide range of global mobility services to a challenging client portfolio as well as being a contributor to support the growth of the business. Global Mobility Account Manager.

IT Infrastructure and Security Manager. DGH Recruitment are currently recruiting on behalf of a leading client in the professional services industry who require an IT Infrastructure and Security Manager to join the firm in London. The role includes establishing an Infrastructure Development Lifecycl

Step into your next big opportunity! Join a top 50 Accountancy Age corporation as an Corporate Tax Assistant Manager! This very well-known firm prides themselves on delivering exceptional audit, accounting, and advisory services to a broad and growing client base. Requirements: As an Audit Assistan

Stay up-to-date with tax legislation and provide insights on its impact on private clients. As a Private Client Tax Manager, you'll provide tailored tax advice and compliance services to high-net-worth individuals and families. Provide expert tax advisory services to private clients, including high-

Our client, based in the UK and Ireland, provides best-in-class genomic next-generation sequencing services to Clinicians, Biopharma and Clinical Research sectors worldwide.Due to unprecedented demand, they are now seeking an experienced Hospital Key Account Manager to cover London and its surroundi

Campaign Manager, Account Manager, Digital Account Manager, Marketing Campaign Manager - Agency Account Manager.A well-established agency is looking for an experienced Campaign Manager / Account Manager with strong campaign experience to join their client services team.This is a hands-on, consultati

Client Services Team Leader Key Responsibilities:. Being proactive in working with the Marketing team to plan, set up and host events. Lead and motivate the team, evaluating and discussing training with the Office Manager should any be required.

Due to continued growth, our client are now seeking a passionate and driven Client Services Manager to lead the customer experience and play a key role in strengthening long-term client relationships. Client Services Manager) - Position Overview Our client are a dynamic and fast-growing specialist

The Client Relationship Manager will report into the Head of Client Development and will work closely with Relationship Partners and core teams the client development and wider international BD teams as well as various business services teams. Work with the Client Relationship Partners (CRP) and cli

TikTok is hiring an EMEA Cost Manager to join its Corporate Services team in London. Acting as the client-side cost manager across TikToks EMEA office portfolio. Supporting feasibility studies and setting realistic target costs for new sites and upgrades.

Technical Project Manager (Must have MSP experience) Salary up to £60,000 – 3 days hybrid in West London An exciting opportunity has opened for an experienced Technical Project Manager to join a high-growth Managed Service Provider delivering complex IT, cloud, and infrastructure projects for UK and global clients. Reporting into the Head of Professional Services, this role sits at the heart of project delivery owning governance, scope, quality, and stakeholder management across multiple concurrent projects. What you’ll be doing • Leading end-to-end delivery of IT infrastructure, cloud, and architectural projects, • Owning project governance, scope control, budgets, and delivery quality, • Coordinating Project Engineers and third-party suppliers, • Building and maintaining project plans, milestones, risk registers, and issue logs, • Managing internal and external stakeholder expectations, • Ensuring smooth handover into Service Desk with full technical documentation, • Supporting technical review of project proposals (solution, effort, costing), • Driving continuous improvement through lessons learned and framework updates What we’re looking for • Proven Technical Project Management experience within an MSP environment, • Strong understanding of infrastructure, cloud, and enterprise IT delivery, • Confident managing multiple projects and engineering resources, • Excellent communication skills comfortable with both technical teams and senior stakeholders, • Highly organised, delivery-focused, and detail-oriented, • Able to balance technical, commercial, and client priorities

The Contact Manager has responsibility for Service operation followed by the day-to-day management and delivery of contracted services to the client account. This involves working with internal and client stakeholders to ensure all services are set up and delivered to contractual Service Level Agree

DevOps and Automation Platform Services manager – contract (Inside IR35) High-profile DevSecOps and automation transformation delivered by a specialized technology consultancy on a high-growth trajectory, working with a flagship financial services / insurance client. This is a senior, visible role where you will take ownership of the DevOps and automation function during a critical phase of change. You will be trusted to stabilise, modernise, and set the future direction of DevOps tooling, operating model, and delivery practices across a complex, regulated environment. Contract details • Inside IR35, • Initial 3 months, strong likelihood of extension, • London based – hybrid, 3 days per week onsite, • Engagement via a specialized technology consultancy, • Flagship financial services / insurance client What you will be doing • Owning the DevOps and automation strategy and roadmap., • Leading CI/CD, infrastructure as code, and automation platforms., • Managing DevOps engineers and tooling product owners across UK and offshore teams., • Driving DevSecOps practices, governance, and release reliability., • Acting as the DevOps lead into major transformation programmes., • Partnering closely with architecture, security, and senior stakeholders., • Managing vendors, SLAs, and DevOps tooling suppliers., • Supporting FinOps and cloud cost optimisation initiatives. What we are looking for • Senior DevOps leadership experience in large, regulated environments., • Strong background in CI/CD tooling, automation, and cloud platforms., • Deep Azure experience., • Comfortable owning strategy while remaining accountable for BAU and delivery., • Proven experience leading large, distributed teams.

Now Hiring: Elite Account Managers Location: London City (Gherkin HQ) – with global travel to Mallorca, Dubai, and Geneva Earnings: Commission Only – Uncapped. Typical OTE £65,000–£125,000+ (performance based) Contract Type: Self-Employed Contractor Company: Thornton & Baines Private ⸻ This is not your average Account Manager role. It’s the launchpad to global influence, AI-powered business transformation, and executive leadership within one of the most ambitious international companies in private client services. We’re building a new division – T&B Private – combining elite estate planning, cross-border structuring, and cutting-edge AI training solutions. Our clients are business owners, investors, and high-net-worth families. And now, we’re looking for a rare breed of account managers, sales leaders, and closers to join the founding team. ⸻ The Opportunity: • Global prestige – Operate from the Gherkin in Central London with international training opportunities in Mallorca, Dubai, and Geneva., • AI at the core – Our services are future-proof, powered by proprietary training and compliance technology built in-house., • Career rocket fuel – Early joiners will be fast-tracked to management. We’re building a senior team from within., • Remote flexibility – Proven performers will earn the freedom to work remotely, with full support., • High performance culture – Think brokers, not back-office. Suits on. Energy up. You’ll be selling a premium service with elite positioning. ⸻ Who You Are: • A proven sales manager or senior closer with a track record that speaks for itself., • Charismatic, articulate, and driven to dominate – not just meet targets., • Able to understand and sell complex services (financial, legal, or tech-based preferred)., • Passionate about personal growth, AI, innovation, and building something big., • Hungry to be around winners, not coasters. ⸻ What You’ll Do: • Drive conversations with high-value clients and businesses across the UK and internationally., • Manage and grow your own book of clients, owning revenue from start to finish., • Present, pitch, and close deals that transform client lives and businesses., • Work directly with the founding team to shape the sales strategy., • Be part of a legacy — not just a job. ⸻ Why Join Us? This is a unique opportunity to sell services that genuinely change lives while building your own long-term success. Our mission isn’t hype. It’s to create generational wealth for our clients — and for our team. ⸻ Apply now. Suit up. Step into your future. And don’t apply if you’re looking for comfort — we’re here to make history. ⸻ Applications Open Submit your CV and a short message on why you’re the one.

Incident Manager – IT Service & Operational Resilience - Insurance Engagement: Permanent (Immediate Start) Location: London (Hybrid) Client Industry: Insurance Company: Albany Beck About Albany Beck Albany Beck is a Management Consultancy focused on providing specialist talent and transformative solutions to Financial Services clients. We combine subject matter expertise with innovative delivery models that help clients scale efficiently, while offering meaningful, long-term career opportunities to our people. At Albany Beck, you’ll be choosing to work with an organisation that’s passionate about your learning journey and committed to your professional and personal development. Role Overview We are looking for an experienced Incident Manager to join our Change & Transformation practice, with an immediate deployment opportunity onsite with one of our largest Insurance clients, based in London. This role will be to support the delivery and continuous improvement of IT Incident and Major Incident Management within a regulated Financial Services environment. This role is responsible for the end-to-end coordination of incidents that impact business services, ensuring rapid service restoration, clear stakeholder communication, and alignment with regulatory and operational resilience requirements. The Incident Manager will act as the central point of command during major incidents, working closely with Technology teams, business stakeholders, and third-party vendors. The engagement requires strong knowledge of ITIL v4 Incident Management, experience operating in regulated environments (e.g. ISO 27001, DORA), and the ability to embed robust, auditable incident management controls and reporting. Key Responsibilities • Own and maintain the Incident Management policy, procedures, standards, and workflows, • Act as the central command and escalation point during major incidents, coordinating multi-level IT support teams, • Lead major incident communications, providing clear, timely updates to senior stakeholders and impacted business areas, • Facilitate effective IT–business collaboration during incidents, ensuring impact, risk, and recovery decisions are clearly understood, • Ensure alignment with ITIL v4 Incident Management, ISO/IEC 27001 controls, and DORA operational resilience objectives, • Produce incident and major incident reports, including severity assessments and post-incident reviews, • Drive post-incident analysis and lessons learned, partnering with Problem Management to identify root causes and trends, • Own and manage Incident Management workflows within ServiceNow, • Monitor incident trends, SLAs, OLAs, and KPIs, driving continuous improvement initiatives, • Coordinate incident management interfaces with related processes, including Service Asset & Configuration Management, • Support audit, risk assessments, and regulatory evidence requirements, • Maintain strong engagement with internal Technology teams and external vendors, • Contribute to training, awareness, and adoption of incident management processes across the organisation Key Deliverables • Incident Management policies, procedures, and standards, • Major Incident communications and stakeholder updates, • Incident and post-incident review reports with documented actions, • ServiceNow Incident Management workflows and reporting, • SLA, KPI, and trend analysis reporting, • Audit-ready evidence supporting incident management controls Key Skills & Experience • Proven experience as an Incident Manager within regulated Financial Services environments, • Strong knowledge of ITIL v4 Incident Management principles and best practices, • Experience coordinating and leading major incidents with senior business stakeholders, • Hands-on experience with enterprise service management tools, ideally ServiceNow, • Strong understanding of operational resilience, risk, and control frameworks, • Excellent stakeholder management and communication skills, • Ability to remain calm under pressure and manage high-severity incidents effectively, • Strong documentation skills with attention to detail Desirable Experience • ITIL v4 certification, • Experience working within ISO 27001 and/or DORA-aligned environments, • Experience supporting audit-driven or regulatory change initiatives, • Background in Service Delivery, Technology Operations, or Enterprise IT environments

Mechanical Construction Manager / Site Manager. Our client is a well-established, growing building services contractor delivering complex mechanical and electrical packages across London and the South East, with project values typically ranging from.

An exciting position is available in Central London for a Corporate Tax Manager within a renowned global professional services firm, who provide tailored corporate, global expansion, wealth structuring, pension and fund administration services to a varied client base. Job title: Corporate Tax Manag

My client a global managed security services business with headquarters in London are seeking a UK Sales Manager - Cybersecurity. Manage account plans and ensure strong execution across the team of nine. Build and maintain a healthy pipeline with accurate forecasting.

Regional Commercial Manager - London. Our client, an established and rapidly growing contractor who operate nationally, are looking for an experienced Regional Commercial Manager to join their property services division. My client are ideally looking for someone with 5+ years experience as a Commerc

Senior Client Relationship Manager –. An excellent opportunity has arisen for an experienced Senior ClientRelationship Manager to join a London-based wealth and platform services business. You will take ownership of key institutional relationships, driving outstanding service, commercial growt

Senior Client Relationship Manager. Lead and develop senior client relationships, ensuring high-quality service delivery and positive customer outcomes within the UK investment industry. Build strong relationships with senior client stakeholders, aligning services to client strategy and long-term gr

Were looking for an experienced Business to Business Account Manager to join us, working as part of our Client Services team. The responsibilities include assessing financial and operational data relating to the performance of our clients heat networks.

We are seeking a Health and Safety Manager to lead our Internal Client Services team and deliver a first-class service across UK and international offices. This is a strategic role where you will shape and implement health and safety systems, ensuring compliance and driving best practice throughout

About the Client Branta Recruitment is supporting a prominent Further Education college group in London in the appointment of a Hard Services (M&E) Manager covering a wide range of mechanical and electrical systems, requiring a technically capable professional who can ensure statutory compliance, o

A leading global financial services client is looking for a Portfolio Manager to help drive card usage, spend, and profitability through effective portfolio segmentation, targeted activities, and performance-led decision making. Monitor and review campaign and portfolio performance, using data to as

They’re now looking for a Senior Account Manager to take ownership of key client relationships while driving new commercial growth across the portfolio. IT Managed Services / Cyber Security. Managing and developing long-term relationships with existing clients across the full account lifecycle

Our Client based on the M1 North Home Counties, requires an experienced Regional Operations Manager for Commercial Contract cleaning for soft services to Education / Retail and DOC contracts.

Global Mobility Account Manager Job Type: Permanent Location: London Salary: Negotiable + Bonus + Benefits Reporting to the Global Mobility Services Director, this role offers an opportunity to oversee the delivery of a wide range of global mobility services to a challenging client portfolio as

Childrens Registered Service Manager. Our client, a leading housing provider, is seeking a Childrens Registered Service Manager to join their team. Manage services to meet young peoples priority needs in line with legislation, policy, and good practice.

As Corporate Tax Manager, you will play a key role in delivering high-quality corporate tax services to a varied client portfolio, including owner-managed businesses, groups, and larger corporates. Crowe Watson Recruitment is proud to be partnering with a highly regarded firm of Chartered Accountant

Private Jet Charter Sales Manager. Our client offers tailored services in private jets, VIP airliners, and helicopters. Private Jet Charter Sales Manager Responsibilities:.