72 Best client services Jobs in Rochester (April 2026)

Account Manager

5 days ago

Chatham

Pro-Force are seeking two highly motivated and organised Account Managers to join the team across multiple sites in Kent. Pro-Force work with some of the most prestigious companies in the country, tailoring recruitment services to client’s needs and finding work for thousands of people all across the UK, EU and the globe and are a leading provider of the Seasonal Worker Scheme. This is a really exciting time to join the business as we implement our business strategy for the next three years and celebrate the company's 20th year in the industry. Pro-Force is also part of the greosn group, the fastest growing agricultural and horticultural business in the UK. Main Duties & Responsibilities • Leadership & direction of service teams to ensure fulfilment of orders – on time, in full, with associates meeting client requirements, • Plan, direct and management of on-site teams & associates to ensure high levels of staff performance, productivity and performance, • Maintaining and building on existing client relationships to manage and exceed client expectations, to maintain and develop on existing business, • Planning, allocation and managing day to day resources in line with set and agreed targets / budgets, • Assist with long term planning initiatives geared towards ensuring operational excellence Service Delivery • Plan, allocate and manage resources in relation to projects, programs and targets under the direction of regional management, • Work closely with the recruitment / service teams and regional management to meet objectives and long term plans, • Contribute, and take the lead in, as appropriate, adhoc projects Management • Effective performance monitoring of on-site teams & associates to ensure high performance standards, • Ensuring the health, safety & wellbeing of on-site team members and associates, • Effective HR delivery and management of front line HR procedures to associates, • Coaching, development and monitoring of new staff and existing staff, including delivery of training programmes – both group and one and one Temporary Staff Management • Prioritise candidate and client suitability to ensure effective workforce planning and organisation, • Organisation of transport, considering costs and availability, • Ensure the timely resolution of workplace issues including performance, capability, disciplinary, absence and complaints including upscaling to management as is required, • Supporting induction delivery and review of all documentation, • Support of on-site training including quality specifications, hygiene, process / performance, timekeeping, presentation and health & safety procedures, • Support of client staff as is required, • Support of temporary staff as is required to ensure welfare of staff, • Correlation of working time (timesheets) and submission to administration teams, • Effective resolution management of holidays, absence, sickness and staff replacements, • Regular checks on site including external site, lockers, canteen, toilets and other areas to ensure cleanliness, • Monitoring and managing of PPE allocation as well as regular spot checks on associates to ensure standards are met and adhered to, at the start of and during shifts, • Deputise for other team members as is required, • Accurate, complete and timely record keeping and updating and provision of suitable management information and reports General • Deliver all activities through strict adherence to applicable legislation and in accordance with Pro-Force policies and procedures., • Provide regular timely reports and adhoc reports as is required to management., • Building strong and effective working relationships with all colleagues, clients and associates, • Communicate, liaise and negotiate internally and externally using appropriate methods in order to facilitate the development and profitability of sustainable business relationships, • Represent Pro-Force in a professional manner at all times, and treat all clients, customers, colleagues, employees, associates and drivers with dignity and respect, • Promote the Pro-Force “Gold Standard” and it’s commitment to the provision of the highest levels of service through the development of strong partnerships at all times., • Work diligently to achieve and exceed standards and levels of performance as agreed with the Senior Management / Management team., • Continued professional and self development, including self study and training (both internal and external), • Uphold Pro-Force’s commitment to equality, diversity and equal opportunities at all times, leading by example to create a positive culture that minimises discrimination and inequality., • Carry out all tasks with respect and understanding of the importance of confidentiality, • Carry out all tasks in accordance with health and safety regulations, and ensure that reasonable care is taken for personal safety and the safety of others, • Any other duties as is reasonable required by Senior Management.

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