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Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire QA Insights Specialist - Principal Coordinator About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance, actionable insights and reporting to the business. You will be responsible for monitoring agent interactions, providing actionable insights and influencing change to improve customer outcomes. What you’ll do * Monitoring: Monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple Operational lines of Business, with a focus on complex, mid to high risk workstreams, requiring good judgement skills. Providing assurance and actionable insight through accuracy and proactive identification of * Great customer outcomes, process adherence/execution * Non process adherence / execution * Training and knowledge gaps * Error trends and root causes * System failures * Validation: Conduct reperformance of QA monitoring across multiple Operational lines, ensuring consistent and correct outcomes aligned to QA standards and methodology, providing effective feedback and reporting on findings to QA Leadership, and supporting with coaching for improvement * Calibration: Support the end-to-end cycle of calibrations designed to align on business intent and expectations, inclusive of preparation, documenting post session outcomes and scoring rationales, and maintaining a robust calibration record, along with meaningful participation and contribution within calibration sessions * Reporting and Insights: Provision of actionable insights for key stakeholders making recommendations to improve outcomes and drawing connections across multiple lines of business inclusive of: * Analysis of results, insights and data from multiple viewpoints * Partnering with key stakeholders to refine and optimise insights * Root cause analysis to identify patterns, blockers, emerging trends and the “why” beyond the “what” * Performing post insight impact reviews * Maintaining a record of business impact and continuous improvement * Support quick win and value add initiatives * Appeals: Support QA Leadership in managing Appeal overflows and Competency appeals What we’re looking for * Ability to build strong relationships with peers and senior stakeholders across other teams which support the QA team, the wider operation and business * Be able to quickly learn and maintain a detailed knowledge of agent level processes * Ability to prioritise own day to day workload effectively * Excellent organisational skills and strong attention to detail with the ability to plan and prioritise effectively through periods of change * Ability to review and analyse data to provide insights into the business and make recommendations balancing customer and business requirements * Strong communications skills, being able to present findings in a clear and concise manner both written and verbally * Good judgment and decision-making, being able to demonstrate strong reasoning skills with any analysis * A passion for improving customer outcomes and Quality Assurance Excellence * A positive mindset, contributing to the culture and values that are important to Capital One * Preferable: Experience or expertise in Quality Assurance with an in-depth knowledge of QA processes including scorecards and Scorebuddy Where and how you'll work This is a permanent position and is based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Are you an organised, proactive administrator who thrives in a fast-paced environment and enjoys being at the heart of a busy team? Evo is looking for a Projects & Interiors Coordinator to join our high-performing Interiors Team based in Derby. This is a great opportunity to play a key role in supporting project delivery, working closely with Project Managers, Specialists, and operational teams to ensure projects run smoothly from start to finish. About Us Evo Group is the UK and Irelands largest multi-channel distributor of business supplies and services, supporting over 20,000 customers nationwide. Through industry-leading brands including VOW, Banner, Truline, Yes2, Complete, Premvan, and Staples, we deliver innovative solutions with an unrivalled logistics platform. The Role As a Projects & Interiors Coordinator, youll act as a central support function within the Interiors Team. Youll be responsible for coordinating administration, managing communications, and ensuring projects are delivered to a high standard and within agreed timescales. This role suits someone who enjoys variety, can manage competing priorities, and takes pride in delivering excellent service. Key Responsibilities • Process sales quotes, orders, and project documentation accurately and efficiently, • Act as a key point of co...

We have one simple promise – to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better. The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region. We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 – making it one of the top universities in the country recognised for its outstanding student experience and student outcomes. Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills. The External Relations department brings together student recruitment, marketing, PR, social media, profile and reputation management, development and fundraising, alumni relations and stakeholder engagement into one dynamic, expert function. The team is responsible for telling the University’s story in the UK and internationally – shaping how we are seen, understood and experienced by our audiences. From creating compelling messaging and content across campaigns, digital channels and events, to building influential partnerships and driving sustainable income, External Relations delivers complex, high impact work that is central to the University’s success. Our work supports growth, strengthens trust and reputation, and makes a significant contribution to the University’s long term ambitions. The Chancellor’s Entrepreneurs’ Club provides an exclusive, high-impact experience for approx. 100 entrepreneurial students each year. Led by the University’s Chancellor, William Cavendish, Earl of Burlington, and supported by Visiting Professor of Entrepreneurship Theo Paphitis and a network of leading entrepreneurs and innovators, the Club offers mentoring, industry challenges, skills workshops and access to high-profile networks. Your contribution will help ensure students, mentors and partners experience a seamless, professional and engaging programme. We are looking for a highly organised and confident coordinator to support the delivery of the Chancellor’s Entrepreneurs’ Club – one of the University’s most high-profile initiatives developing the next generation of entrepreneurs and business leaders. Working with colleagues across External Relations and the wider University, you will ensure the smooth running of the Club by managing communications with students and mentors, coordinating workshops and events, maintaining records, and providing excellent day-to-day organisational support. You will play a key role in creating a seamless, professional experience for the Club’s annual cohort of entrepreneurial students, who work closely with the Chancellor, Visiting Professor Theo Paphitis and a network of leading innovators. This is an exciting opportunity for someone with strong administrative skills, attention to detail and the ability to thrive in a fast-paced environment within a collaborative, ambitious team committed to supporting the University’s vision to become a sector leader in entrepreneurship, industry engagement and innovation. The ideal candidate will be a highly organised, proactive and confident coordinator with strong administrative experience, preferably gained in a busy, customer-focused or project-based environment. You will have excellent communication skills and be able to engage professionally with students, mentors, senior leaders, entrepreneurs and external partners. Strong attention to detail, the ability to manage competing deadlines, and comfort juggling multiple tasks at pace are essential. You will bring experience in event or programme coordination, diary and logistics management, and producing clear, well-structured communications. Familiarity with maintaining databases or records, supporting meetings, and preparing materials or briefings would be highly valuable. A positive, solutions-focused attitude, strong interpersonal skills, and the ability to build effective relationships across teams will help you thrive. Above all, you are someone who takes pride in delivering a polished, seamless experience and is motivated by supporting ambitious, entrepreneurial activity. • Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata), • Local Government Pension Scheme, • Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme, • Access to a variety of staff discounts at high street retailers, • Discounted onsite gym, • Cycle to Work scheme, • A flexible working environment, • A commitment to personal and professional development For further information and informal enquiries regarding the role, please contact Rosie Marshalsay, Associate Director - External Relations via For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK. Please visit our ___ for more information. The University of Derby is committed to safeguarding and promoting the welfare of all our staff, students and children. At the University of Derby, safeguarding is everybody's concern. Please find our Safeguarding pages including our Safeguarding Policy ___. Closing Date: 20 May 2026 Area: Administrative Support Salary: £26,981 to £28,213 per annum (for exceptional performers, there is scope for further progression up to £32,445 per annum)

Administrator (Bid & Contracts Coordinator) Location: Derby Salary: £27,500 Ganymede is a leading provider of specialist recruitment and workforce solutions across the UK’s infrastructure and transportation sectors. Part of the AIM-listed RTC Group, we support major projects across rail, energy, construction, highways, and transportation nationwide. We’re looking for an organised and proactive Administrator to join our Compliance team in Derby, as a Bid & Contracts Coordinator. This is an excellent opportunity for someone with strong administration, coordination, or project support experience who enjoys managing processes, working to deadlines, and keeping things running smoothly behind the scenes. The Role You’ll support the coordination of bids, tenders, and contracts across the business, helping ensure information is accurate, deadlines are met, and processes run efficiently. Key responsibilities include: Coordinating administrative activity for bids and tender submissions Managing documents, trackers, deadlines, and internal communications Supporting the preparation, formatting, and proofreading of proposals Updating procurement portals, systems, and company information Maintaining organised records and a central document library Supporting contract administration and compliance processes Liaising with internal teams, suppliers, and stakeholders across the business What We’re Looking For Strong organisational and time management skills Excellent attention to detail Confidence managing multiple tasks and deadlines Good written communication and document formatting skills Ability to work collaboratively with different teams Comfortable using Microsoft Office and internal systems A proactive and reliable approach Experience with bids, tenders, contracts, procurement portals, or compliance processes would be beneficial. Why Join Ganymede? Be part of a business supporting major UK infrastructure projects Friendly and supportive team environment Varied role with real responsibility and impact If you’re looking for a role where you can build on your administration and coordination skills within a growing business, we’d love to hear from you. Apply now or contact Rachael Bailey-Frost to find out more. Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation