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Job Title: 2nd Line Support Technician Contract Type: Permanent Full-Time Salary: Negotiable dependent on experience Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme Office Location/Working Policy: Norwich - Office based Working Hours: Shift based between (Apply online only) What to wear: Smart casual The Role As 2nd Line Support Technician you will be the go-to problem solver, tackling a diverse range of customer IT support cases within our service level agreements. Whether it’s over the phone, through remote assistance, or on-site at the customer offices, you’ll handle each challenge with efficiency and professionalism. The position entails assisting colleagues within the department across a range of technologies and serving as the escalation point to assume responsibility for and resolving long-standing, more complex issues. As part of the role, we operate a shift schedule that provides flexibility and allows a balance of working in our office and working from the comfort of a remote location. Role Responsibilities • To diagnose and resolve a variety of IT problems across an extensive range of technologies within our service level agreements, • To raise, update, and resolve case records using the IT Helpdesk system with detail and accuracy, • To resolve cases raised through our Proactive Monitoring system, • Being proactive with case follow-ups and ensuring customer satisfaction according to our KPIs, • Achieving individual KPIs and in turn contributing to the success of the department, • Attending customer premises when required, this could include troubleshooting hardware problems within Servers or Network Infrastructure such as RAM, motherboards or Hard Drive Failures, • Attending ICT meetings with Account Managers to provide technical advice and guidance to customers, • Raising opportunities with Account Managers to drive forward customer infrastructure enhancements and being proactive with recognising areas of improvement, • Administrating, configuring, and managing customer backup systems, • Administrating, configuring, and managing core network infrastructure of customer equipment, • Working with supplier support contacts to resolve complex technical issues, • Taking ownership of cases escalated within the department that require enhanced technical knowledge, • Creating and updating Knowledge Base Articles to share knowledge between team members and the wider organisation, • Taking an active part in the development of the department by suggesting improvements to working procedures in line with our ISO accreditation's Skills, Knowledge & Experience • Proven experience supporting, maintaining and configuring Desktop Devices and Windows Server Environments, • Experience with Microsoft Server Operating Systems including setup, configuration, and support, • Experience with Office 365 platform including setup, configuration, and support, • Experience with 3CX phone systems including setup, configuration, and support, • Experience with RDS environments including configuration and support, • Experience with LANs, WANs & Internet Technologies The Interview Process ☎️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you. First interview: Video call over MS Teams with the Hiring Manager & Team Leader Final interview: Site based meeting with the Hiring Manager & Team Leader About Acora Acora are a progressive full-stack full-service business technology services partner, built for the AI era. Combining the capabilities of a Managed Service Provider (MSP), Managed Security Service Provider (MSSP), IT Consulting, Professional Services and Development company, Acora helps customers achieve breakthrough results - often quicker and at lower risk than they thought possible. We believe in a better working world, where our customers are confident to fully embrace the AI opportunity and generate economic impact. Our Values We’re proud to share the values we live by. They’re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. #1 BE THE BEST YOU CAN BE We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers. #2 WE DO WHAT WE SAY When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time. #3 TOGETHER WE WIN Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers. How to become an Acoran . . . If you would like to be considered for this position and want to be part of a growing & innovative company . . . Click "apply" now. To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team

Vacancy Summary Job Title: Senior Quantity Surveyor (Consultancy) Job Type: Permanent Job Ref: #1367 Location: Norwich (Flexible working available) Start Date: ASAP Salary: c£55k-£60k basic plus market leading benefits package inc car allowance, pension, training and development, flexible working and performance bonus Company & Project: An established cost consultant operating on a regional basis across multiple sectors, are seeking to recruit an experienced and ambitious Chartered Quantity Surveyor to complement and add to their team, based in Essex. Our client has an excellent opportunity for a Senior Quantity Surveyor that is looking to progress their career in a forward thinking and stable business with a clear pathway to Associate level. The business prides itself on its employees and has numerous examples of surveyors who have joined the company and enjoyed progressing through the ranks within their structure with no glass ceilings. You will be joining a business that has a strong team working ethos and you will be given the opportunity to take responsibility for a project valued at c£20m across the Residential or Infrastructure sectors, depending on experience and skillset. Duties & Responsibilities: The successful candidate will take responsibility for leading projects c£10m-£30m within a developed sector from feasibility through to project handover. You will undertake full quantity surveying/cost management on a project including pre-contract tenders, cost planning, and contract administration across JCT and NEC contracts including Design and Build. You will be expected to manage projects and work closely with the client and Directors within the business, therefore, excellent communication skills are essential. Desirable Experience: Previously held a Quantity Surveyor role working for a Cost Consultancy, Chartered Surveyor or Surveying Practice. MRICS Chartership. Both Pre and Post Contract cost management experience. Previous Roles: Project Quantity Surveyor OR Senior Quantity Surveyor OR MRICS Surveyor OR Senior Cost Consultant OR Senior Cost Manager OR Senior Project Surveyor. Qualifications & Skills: MRICS and Degree in Quantity Surveying or Construction Management or Building Surveying. Application Process: If you would like more information on this Senior Quantity Surveyor position or any other vacancy please email your current CV through to Jess Quinn; where it will be reviewed and you will be contacted within 48 hours if your CV is of interest. Services advertised by Apple Technical Recruitment are that of an Employment Agency/Business. TPBN1_UKTJ

Onshore Landfall Site Manager - Contract Role in United Kingdom We are excited to present an outstanding opportunity to join our client's team as an Onshore Landfall Site Manager. This pivotal role places you at the forefront of offshore wind farm construction, overseeing critical onshore and nearshore activities in compliance with the highest safety and environmental standards. Key Responsibilities Oversee export cable landfall works, prioritizing health and safety through Principal Contractor processes. Conduct regular inspections of offshore and onshore works, ensuring strict adherence to legislative and industry standards. Manage marine coordination activities, including nearshore vessel operations and associated communications. Review and approve written instructions, providing advice on construction methods to adapt to evolving circumstances. Prepare and deliver detailed construction reports for inclusion in the monthly Project report. Identify and address HSE risks or compliance issues, implementing mitigation measures as necessary. Collaborate with local authorities, landowners, and environmental organizations to uphold planning and ecological standards. Skills and Experience Offshore Wind Experience: Proven experience managing offshore wind farm construction. Health & Safety Expertise: In-depth knowledge of Principal Contractor responsibilities under CDM (2015) regulations. Effective Communication: Strong ability to lead meetings and engage with diverse stakeholders confidently. Organizational Skills: Exceptional attention to detail with proficiency in quality assurance and construction documentation. English Proficiency: Excellent command of English, essential for effective operations and communication.If you excel in dynamic environments and are eager to contribute to the renewable energy sector, we want to hear from you. Apply today and advance your career while making a meaningful impact

Manage contract handover post-signing, support contract execution, claims, and dispute resolution, and ensure projects are implemented in strict accordance with contractual terms. Proven experience in contract negotiation, contract review, commercial decision support, and contract performance manage

National Account Manager – Grocery / Convenience. As National Account Manager, you’ll take ownership of the Tesco Ireland and One Stop accounts – driving net sales, margin, and volume while ensuring strong JBP alignment and best-in-class execution.

We are seeking a Contracts Manager to join a leading social housing procurement specialist. Liaise with clients to secure future work and compile necessary documentation for contracts with suppliers. Manage selected client projects, including attending contract review meetings, assisting with disput

Role: Contract Manager Location: Norwich Salary: £55,000 including car allowance Contract Type: Permanent Working Hours: Full-time (flexible hours with options for remote work post-probation) Holiday Entitlement: 36 days including bank holidays Job Overview: We are seeking a Contracts M

Duties of the role will be to; Deliver Housing Capital Programme contracts ensuring the objectives, targets and priorities of the Council are achieved whilst remaining compliant within statutory regulations. Examples of contracts delivered include: Replacement kitchens and bathrooms Re-roofing

They currently maintain a number of high end maintenance contracts in and around Central London and are looking for a Technical Contract Manager to work on one of their long standing and most coveted contracts based in Canary Wharf. Technical Contract Manager Hard FM Provider Canary Wharf - up to

Role: Technical Contract Manager (Critical Services) Contract: Permanent Location: Central London Salary: £68,000 - £75,000 + Package We are working with a leading facilities management provider to recruit a Technical Contract Manager to oversee a critical services environment within

You will report directly in to the Operations manager who will support you in making the contracts successful. My client are currently looking for an experienced Contract Manager to join their growing business. They are looking for someone to head up a number of new contracts and join the business i

As Contracts Manager, you will be responsible for:. Contracts Manager - Residential Construction. Known for quality delivery, strong commercial performance, and long-term relationships, the business is now seeking an experienced Contracts Manager to oversee multiple sites across the region.

Our client is an innovative, and award winning Social Housing Repairs & Maintenance Contractor who are looking for a Senior Contract Manager to join their team based in Stratford. Senior Contracts Manager - Repairs and Maintenance. The key function of this role is to manage the team of Managers, Sup

Managing Project Managers and Contracts Managers setting expectations and holding them to account. Contract Manager Energy Portfolio. We are recruiting for an experienced Contract Manager to take ownership of a major HV energy portfolio.

Role: Technical Contract Manager (Multi-Site Portfolio) Contract: Permanent Location: Central London Salary: £60,000 - £75,000 + Package We are working with a leading facilities management provider to recruit a Technical Contract Manager to oversee a multi-site commercial portfolio i

This isn’t a standard delivery role.It’s an opportunity to be part of a major transformation initiative that is reshaping how large-scale, global operations are executed — with a clear focus on efficiency, sustainability, and long-term impact.We’re looking for a driven and organised individu

Assistant Production Manager Salary: £42,000 per annum Working Hours: Monday to Friday, 8:00am - 4:00pm Location : SE18, Woolwich, London. This role offers more than just a position as an Assistant Production Manager, it provides a genuine opportunity to build a long-term career, develop industr

Astute are working on behalf of a leading operator of Energy from Waste plants to find an experienced Contract Manager to join on of their newest power stations. As a Fuels Contract Manager, you will responsible for the day to day management of.

Contracts Manager £475-£500 per day INSIDE IR35 via umbrella Hybrid (3 days office based, 2 days WFH) 12 month contract (likely to be extended) Your new company: A major European

Evening Shift ManagerSalary: £14.

Experience managing and negotiating technology supplier contracts and commercial terms, particularly with global infrastructure or platform providers. Redcentric | Vendor Manager - Cloud - 3 Months Division PROCUREMENT Job location HOME BASED - (with the ability to regularly visit the Harrogate/York

LOCATION: Nottingham SHIFT PATTERN: Monday to Friday 08:00 to 17:00 with weekend cover 1 in 6 weekends, 40 hours per week SALARY: £55,000 - £60,000 per annum As a self-motivated individual you will wor

The Contract Manager will be responsible for managing larger accounts and will build and grow the customer rela. Location: Midlands - FlexibleSalary: £75,000Summary: The Contract Manager will oversee the Customer

About The RoleJob Purpose:Provides targeted Health and Safety support to all CCS Construction Design & Management (CDM) sites by implementing regular site inspections and audits, providing expert advice and guidance, delivering training and ensuring central

This Contract Recruitment Manager role is built for someone who wants more than just managing.

A leading hospitality group in Greater London seeks an experienced Payroll Manager for a 12-month fixed-term contract.

A leading financial group in London is seeking an IT Auditor - Audit Manager to join their audit team on a 12-month fixed-term contract.

A well-known food service company is seeking an interim Communications and Events Manager to enhance the profile of its charity, The Pret Foundation.

We're looking for someone to scale a team of warm callers.AI upskilling platform focused on closing the AI adoption gap.We train non-technical teams on AI tools and workflows so they actually use them.Clients include Lucky Saint, Red Bull, and Virgin Media.We're the UK Government's primary AI upskil

Marketing Manager - 12 Month Contract - UK Law Firm. An exceptional opportunity for an experienced Marketing Manager to join a leading London law firm renowned for its work with high-net-worth clients and for delivering outstanding service across multiple practice areas. The Marketing Manager will o

Main point of contact and representative of HBA for the Client, Project Manager and Contractors for the Maldivian Resort project. We are looking for a Project Manager to base on-site for our Maldivian resort project. This is a contract role starting from mid November to end of 2026.

Defining and leading the regional marketing strategy for the card’s benefits, rewards, and loyalty marketing; leading benefits pillars in travel, dining, wellness, lifestyle; driving our benefits offering and narrative across our sponsorship properties including sports, gaming, music and fashion.P

A renewable energy company in the UK is seeking a Finance Manager to support on an initial 3-month contract with potential for permanency.

This is a 1 year contract and no relocation assistance is offered for this position. Coverage of benefits for contractual positions may change or vary. Drive conditionality improvements in our trade term contracts across key customers in APAC.

As the Assistant concession Manager for MOYNAT, reporting to the Concession Manager, you will be an Ambassador of the brand, motivating the team to maximise profitable sales whilst ensuring all KPIs and guidelines are delivered. Lead the team through morning briefings, objective setting, training an

A leading recruitment partner is seeking a driven National Account Manager to grow their Contract Packing portfolio across the UK.

As the Local Marketing Manager, you will be embedded within the Currys retail marketing team, working closely with ITG to develop and execute local marketing strategies that enhance brand presence and drive customer engagement across their store estate. Build and maintain strong relationships with l

A leading catering company is seeking a Chef Manager in Spennymoor to oversee diverse catering operations.

I have been asked to find a Contracts Manager for my client based in London. This is not a standard Contracts Manager role as it could lead to promotion to Operations Director within a relatively narrow time‑frame. You’ll be working closely with clients and contractors so your liaison and influe

We are supporting a market-leading contract caterer in the search for an experienced and confident Hospitality Manager to lead the hospitality operations at one of their flagship contracts—home to a international finance organisation. We are looking for an experienced Hospitality Manager to lead a

A leading recruitment agency in the UK is seeking a European Tax Manager on a contract basis.

SITE MANAGER – 6 MONTHS CONTRACT – WEST LONDON – £200-220. My client is a leading refurbishment/fit‑out contractor who has a £1. They are looking for an experienced #1 site manager to oversee the project.

This 11-month contract requires overseeing important decisions and guiding staff through sensitive cases.

A minimum of 5+ years General Manager / Senior General Manager / Regional General Manager / Head of Operations or even Operations Director experience - Essential. The Warehouse Site General Manager - 3PL Contract Logistics will play a critical role in designing, maintaining and leading all site base

Proven experience as a Head Chef or Chef Manager with strong operational experience.