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Guest Experience Manager Quest Employment are currently recruiting for an experienced Guest Experience Manager to join a prestigious five-star luxury resort and venue. This is an exciting opportunity for a passionate hospitality professional who thrives on delivering exceptional service and creating memorable guest journeys. The successful candidate will lead the Guest Experience team and ensure every interaction reflects the highest standards of luxury hospitality. The Role As Guest Experience Manager, you will oversee every stage of the guest journey, ensuring a seamless and personalised experience from arrival through to departure. Working closely with operational departments across the resort, you will focus on: * Anticipating guest needs and exceeding expectations * Managing guest relationships and service delivery * Personalising guest stays and special occasions * Leading service recovery where required * Coaching and developing the Guest Experience team to deliver outstanding service You will be highly visible across the property, acting as a host, mentor, and ambassador for the guest experience. Key ResponsibilitiesGuest Experience * Create memorable wow moments through surprise-and-delight initiatives for VIPs, families, couples, corporate guests and long-stay visitors * Work closely with Marketing, Sales and Reservations teams to ensure brand promises align with the on-property experience * Act as a visible and approachable host within guest areas, welcoming and following up with VIPs, repeat guests and key visitors * Monitor VIP, repeat and special-occasion bookings, ensuring guest preferences and histories are recognised * Coordinate special requests such as anniversaries, proposals, birthdays and extended stays to deliver memorable experiences Team Leadership * Lead, supervise and mentor the Guest Experience team * Deliver regular training and service audits to maintain luxury service standards * Foster a positive and high-performing team culture * Manage team scheduling and performance * Act as Duty Manager when required, supporting smooth operations across the property Business Performance * Uphold company policies and operational standards to ensure consistent service delivery * Support front office operations through professional guest service and effective issue resolution * Identify opportunities for continuous improvement based on guest feedback * Build strong guest relationships to encourage loyalty and repeat business Person SpecificationEssential Skills & Qualifications * Proven experience managing customer service or guest experience teams * Excellent communication and interpersonal skills with strong guest engagement ability * Strong problem-solving and conflict-resolution skills * Experience handling VIP guests and leading service recovery * Highly organised with strong attention to detail * Passion for delivering personalised, luxury-level guest experiences Experience * Previous supervisory or management experience within Front Office or Guest Experience in a five-star or luxury hospitality environment * Experience in team training, development and performance management * Demonstrated success in improving guest satisfaction and the overall guest journey Behaviour * Leads by example and motivates teams to exceed expectations * Builds strong relationships across departments * Approachable, empathetic and highly visible in day-to-day operations Desirable * Experience using Opera PMS or similar front office systems * Strong understanding of hotel operational procedures About the Opportunity This role is based at a renowned luxury resort set within a large countryside estate, offering premium guest experiences including fine dining, leisure facilities and wellness services. Benefits * Access to on-site leisure facilities including spa, gym and golf * Complimentary meals during shifts * Staff transport options from the local town centre * Generous discounts on stays for employees and their friends and family If you are a hospitality professional passionate about creating exceptional guest experiences, Quest Employment would love to hear from you. JTRA1_UKTJ

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS • Hourly rate of £12.38 plus service charge, • Smart uniform provided and laundered, • Free and healthy meals when on duty, • Grow your Career !, • Personal Development programmes designed to support you at every step of your career, • A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing (, • Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets), • Team Member Referral Program, • High street discounts: with Perks at Work, • Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days), • Discounted dental and health cover, • Free Parking, • Subsidised Taxi Scheme, • Accommodation available with all billsincluded, • Guest Experience Day: 1 night stay with breakfast

Are you ready to take your career to the next level with a cutting-edge company specializing in high-impact digital signage? Our client is at the forefront of creating exceptional visual experiences across retail, hospitality, corporate spaces, and stadium environments. From eye-catching LED walls to engaging interactive displays, they are setting the standard for innovative solutions. About the Role As an AV Engineer, you'll play a crucial role in delivering seamless on-site installations across the UK and globally. You'll collaborate with dynamic Operations, Technical, and Project teams to execute projects with precision and meet service level agreements (SLAs). You’ll also have the opportunity to nurture the next generation of talent by supporting and mentoring Trainee AV Engineers, all while representing our brand with professionalism on-site. Key Responsibilities Install state-of-the-art AV solutions including screens, projectors, and LED displays. Ensure every project meets strict SLAs and uncompromising quality standards. Provide guidance and mentorship to Trainee AV Engineers. Create detailed installation reports to document your work with photos and insights. Uphold the highest levels of professionalism and Health, Safety, and Environmental (HSE) compliance on-site. Embrace travel opportunities across the UK and internationally as needed. What You’ll Bring Proven experience in a similar AV engineering role. In-depth knowledge of AV systems. Familiarity with digital signage, networking, and IP technologies. A valid UK driving licence to support your travel requirements. Why You Should Apply If you are hands-on, technically adept, and passionate about working on AV projects that make a difference, this is the opportunity for you! Join us and contribute to creating standout solutions that captivate audiences and elevate brand experiences. Take the leap and transform your career with us today

Assistant F&B Manager - Great Hotel Company - Borehamwood Areas - Up To 34k + Benefits IMMEDIATE START About the Role We are seeking an experienced and motivated Assistant Food & Beverage Manager to join our hotel team in Elstree, near Borehamwood. This is a hands-on leadership role supporting the delivery of high-quality food and beverage operations across our restaurant, bar, lounge, room service, and conference & banqueting facilities. The successful candidate will play a key role in ensuring exceptional guest experiences, strong financial performance, and seamless event execution. Key Responsibilities Food & Beverage Operations Support the F&B Manager in overseeing daily operations across all F&B outlets. Ensure high standards of service, presentation, and food quality are consistently delivered. Lead by example during service, maintaining a visible presence on the floor. Monitor guest satisfaction and respond promptly to feedback and complaints. Ensure compliance with food safety, hygiene, and licensing regulations. Conference & Banqueting Assist in the planning and execution of conferences, weddings, private events, and corporate functions. Liaise with the Sales and Events team to ensure accurate event briefs and smooth handovers. Conduct pre-event briefings and coordinate service teams during functions. Ensure room set-ups meet event specifications and brand standards. Oversee event billing accuracy and post-event follow-up where required. Team Leadership & Development Support recruitment, onboarding, and training of F&B team members. Create and manage rotas in line with business levels and payroll targets. Motivate and develop the team to achieve service excellence. Conduct performance reviews and provide ongoing coaching. Financial & Administrative Duties Assist with stock control, ordering, and supplier management. Monitor GP margins, waste control, and cost management. Support budgeting and forecasting processes. Ensure accurate cash handling and compliance with company procedures. Candidate Profile Essential: Previous supervisory or assistant management experience in a hotel F&B environment. Experience working with conference and banqueting operations. Strong leadership and team management skills. Excellent communication and organisational abilities. Knowledge of food safety legislation and licensing laws. Flexibility to work evenings, weekends, and bank holidays. Desirable: Hospitality qualification (e.g., NVQ, Diploma, or equivalent). Experience with hotel PMS and EPOS systems. WSET or other beverage-related certification. Personal Attributes Passionate about hospitality and guest service. Proactive, hands-on, and solution-focused. Strong attention to detail. Calm under pressure, particularly during large-scale events. Commercially aware with a drive to achieve targets. What We Offer Competitive salary (based on experience). Service charge and performance-based incentives. Staff meals on duty. Company benefits and employee discounts. Career development opportunities within the group. TPBN1_UKCT

Are you an experienced AV Project Manager ready to manage groundbreaking projects in the world of digital signage? Our client, a leader in creating high-impact visual solutions, is seeking a talented AV Project Manager to spearhead dynamic installations across retail, hospitality, corporate environments, and stadiums. If you’re passionate about delivering exceptional results and leading innovative projects, we want to hear from you! About the Role As the AV Project Manager, you will oversee all phases of AV and digital signage projects, ensuring that everything runs smoothly from conception to completion. You’ll collaborate with various teams, including Operations, Technical, and Installation crews, to guarantee timely delivery of projects that meet or exceed client expectations. Your leadership and project management skills will play a pivotal role in shaping amazing visual experiences. Key Responsibilities Lead and manage AV project life cycles, from planning and execution to final delivery. Coordinate with cross-functional teams to ensure alignment and successful project outcomes. Manage project timelines, budgets, and resources while keeping a focus on quality and client satisfaction. Mentor and guide team members, fostering a culture of collaboration and growth. Generate detailed project documentation, including status reports and post-project evaluations. Ensure compliance with industry standards, health, safety, and environmental regulations. What You’ll Bring Proven experience in AV project management or a related field, with a track record of successful project delivery. Strong understanding of AV systems, digital signage, and related technologies. Exceptional organizational and communication skills, with the ability to lead diverse teams. Familiarity with project management tools and methodologies. A valid UK driving licence to facilitate travel when necessary. Why You Should Apply If you thrive in a fast-paced environment, possess a strong technical background, and are eager to lead exciting AV projects that transform spaces, this is your chance! Join our innovative team and make your mark on the industry by crafting visually stunning solutions that captivate and engage audiences

Head Chef Corporate Catering Monday to Friday Up to 45k Annum Paid Overtime Potential £2k bonus A site in Watford is looking to recruit a passionate and driven Head Chef to lead a team of 3, producing delicious food for the staff on site. Catering for up to 250 per day, you will manage all aspects of the kitchen and showcase fantastic ingredients. The successful Head Chef will also be responsible for the meeting room and events hospitality for the building This Head Chef position is paying up to £45k per annum, working a 40-hour contract with paid overtime and a KPI driven potential £2k bonus RC/108099 TPBN1_UKCT

Sales Manager Location: North London + UK travel as required - hybrid working (2 days on site, 3 days from home) Reporting into: Head of Marketing Salary: c. £60k A leading group within the premium food and gifting sector is seeking an ambitious Sales Manager to drive B2B growth across two well‑established brands. This would be a brilliant role for a commercially minded sales professional with a strong track record in corporate partnerships. The Role You'll lead the charge on new business, grow key accounts and maximise seasonal and bulk sales opportunities. From festive gifting and event catering to bespoke corporate products, you'll be responsible for expanding brand presence and delivering consistent revenue growth. Key Responsibilities Win new corporate clients across hospitality, finance, retail, events and enterprise Manage and grow high‑value accounts Lead corporate sales strategy for peak seasons Negotiate contracts, pricing and long‑term agreements Collaborate with marketing on campaigns and proposals Maintain CRM pipelines and deliver accurate forecasting About You 3-7+ years in B2B or corporate sales (FMCG, food, gifting, hospitality ideal) Proven success hitting and exceeding sales targets Strong negotiator and relationship builder Confident communicator with excellent presentation skills Commercially aware and highly organised Desirable Experience in bakery, food retail or premium gifting Existing network of UK corporate clients Understanding of seasonal gifting trends If this role looks of interest, please click apply and I will be in touch with more details