Leicester
Guest Services Ambassador (Receptionist) Contract: 6-Month Fixed-Term Contract Location: Leicester, Leicestershire Job Type: Onsite Notice Period: 2 Weeks Experience Required: Minimum 1+ year in a similar role Working Hours • Core guest service hours: 7:00 AM – 7:00 PM, • Monday to Friday, • 40 hours per week on a shift rota basis About the Role We are seeking a professional, polished, and customer-focused Guest Services Ambassador (Receptionist) to deliver an exceptional front-of-house experience for visitors, employees, and guests within a fast-paced corporate environment. This opportunity is ideal for someone with a warm, proactive, and hospitality-driven approach who is passionate about creating premium workplace experiences. As the first point of contact, you will play a key role in ensuring a seamless, welcoming, and memorable visitor journey across reception areas, lobbies, meeting rooms, and shared workspace environments. Reporting to the Workspace Experience Ambassador, you will support the day-to-day guest services operation while maintaining the highest standards of professionalism, presentation, and customer service excellence. Key Responsibilities Service Excellence • Provide a warm, engaging, and professional welcome to all visitors and guests, • Manage reception and lobby areas to ensure an outstanding first impression, • Act as a concierge-style contact for visitor support and local information, • Deliver premium service support for VIP visitors and stakeholders, • Build strong relationships with internal teams, visitors, and executive support staff, • Create memorable guest experiences through proactive and personalized service, • Ensure reception, visitor areas, and meeting spaces are consistently clean and presentable, • Handle enquiries via phone, email, and face-to-face interactions professionally and efficiently, • Coordinate meeting room bookings and confirmations, • Resolve visitor issues confidently while maintaining high levels of customer satisfaction Operations & Communication • Support reception, meeting room, and workplace floor operations as required, • Maintain clear communication with team members and leadership, • Stay updated on workplace activities and operational changes, • Escalate complaints or operational concerns appropriately, • Assist in onboarding and supporting new guest services team members, • Collaborate closely with workplace operations, facilities, hospitality, and security teams, • Follow all Health & Safety and Security procedures at all times Professional Standards • Maintain a polished and professional appearance, • Adhere to workplace presentation and uniform standards, • Demonstrate accountability, initiative, and ownership in daily responsibilities, • Contribute positively to a collaborative and high-performing workplace culture Skills & Experience Required • Minimum 1 year of Front of House or Guest Services experience within:, • Corporate environments, • Luxury hospitality environments, • Private members clubs, • Premium customer service industries, • Passion for hospitality and customer service excellence, • Strong interpersonal and communication skills, • Excellent organizational skills and attention to detail, • Ability to work effectively in fast-paced and high-volume environments, • Professional phone etiquette and guest interaction skills, • Comfortable using Microsoft Office and workplace systems, • Strong multitasking, problem-solving, and initiative-taking abilities, • Positive, team-oriented, and proactive attitude Additional Information The successful candidate may occasionally support operations across additional workplace locations, business projects, or company events based on operational requirements.