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PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD. This post is a Secondment for 4 months to meet the needs of the service. If you are interested in applying as a secondment position, you must obtain permission from your current line manager prior to applying for this post. T h e Lead M anage r i s re s p o n si b l e f o r t h e d e l i v er y o f t h eO p e ra t i on s f u n c ti ovn w i t h on e o f t h e D i r e c t ora t es of our acute sites . W o r k i n g c l o s e l y w i t h t h e clinical and managerial teams,the post holder will be r e s pon s i b l e f o r t h e d e l i v e r y o f o p era t i o n a l , f i n a n ci a l , pe r f or m an c e , s er v i ce m odern i s a t i o n an d i m pro v e m en t, go v ern a n ce an d a ct i v i ty t a r ge ts within their specialty an d w i ll opera t e w i th s i g n i f i c an t au t ono m y. T h e po s t - ho l d e r w i l l i m p l e m en t m a j o rs er v i ce de v e lo p m en ts w i t h i n t h e specialty to meet na t i on a lt a rge ts. T h i s i sak e y l ea d er s h i p r o l e f o r a lin l e s e r v i ce a r ea s w i t h i n t h especialty. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. The Lead Manager will lead on the co‑ordination to Access and Referral to Treatment (RTT) targets for their specialties within the Acute Hospital site, working with other senior management colleagues within BCUHB to ensure that the optimal waiting times are achieved. The Lead Manager will ensure that the Directorate functions as one service in respect of performance, working to shared objectives and standards. The post‑holder will lead, manage and develop the specialty performance (such as ED performance, RTT) so that the service is flexible and able to respond to operational pressures. The post‑holder will facilitate the implementation of all mandated processes for quality, patient safety and clinical effectiveness within the specialty, and that any risks to delivering its core objectives are minimised through a sound governance framework. This will include the development of information and communication systems, and in working closely with other to promote a robust performance management system. The Lead Site Manager participates in the managerial operational (Bronze) on‑call rota. If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. You will be able to find a full Job description and Person Specification attached within the supporting documents. • To be responsible for the operational delivery of specified services within the Directorate, including the development, implementation and monitoring of effective and efficient systems, policies and procedures., • To work with the Divisional and Site Management Team, clinical teams, patient representatives and partner organisations to deliver the operational, financial, performance, governance and activity targets., • To be responsible for the development of performance management systems and identifying, analysing and reporting to the Directorate Board on RTT performance and other significant targets across the speciality., • To work with Medical, Nursing and Midwifery colleagues on the delivery of key metrics for the service., • To represent the specialty at relevant BCU-wide committees., • With the Directorate General Manager and Deputy Directorate General Manager, performance manage the activities of the Specialty to ensure the achievement of objectives set by Welsh Government and corporately within BCUHB, initiating corrective action where required to meet activity and access targets and to achieve financial balance., • To work with service managers and clinicians to ensure the implementation and delivery of such action plans including negotiating and persuading Consultant and other senior staff to change working practices., • To be responsible for monitoring and reporting the Directorate’s progress against these plans to the Directorate., • Dedicated lead for the speciality with regards to data analysis, to include analysis of figures for outpatient‑based procedures, conversion rates for consultants, and benchmarking with best practice elsewhere., • To lead the speciality elements of the Strategic and Operational Planning processes for RTT, and compile the plans in accordance with national and local guidance, which reflects/ supports national and local plans and objectives., • Participate in the designated Bronze‑level on‑call rota to ensure the effective running of services over the 24‑hour period, taking accountability for the operational management out‑of‑hours., • Post Graduate (Masters level) degree or career demonstrable experience of working in a highly complex clinical or managerial role with skills, • Experience of delivering high quality levels of customer care to improve experience, reduce disputes and resolve conflict, • Experience of financial and workforce management in a complex organisation, • Experience of working in the NHS, • Ability to manage a wide variety of unrelated projects and issues on a daily basis, • Ability to communicate effectively with all levels of the organisation and at senior level with external organisations #J-18808-Ljbffr

Our core products include: Marketing Intelligence – instantly answers questions like “What led to that sudden drop in pipeline?” Account Intelligence – surfaces next-best actions to help reps move target accounts toward conversion 🚀 Your Mission Customer Success Manager who is passionate

Experienced Account Manager sought for a field-based role managing customer accounts and service delivery within a growing service provider.Responsibilities include contract management, operational leadership, and reporting.

Customer Success is absolutely vital to our long-term success and profitability, and to helping our customers achieve their goals. Experience in Customer Success or account management in a SaaS company (ideally EdTech) with deep knowledge of SaaS products and services. Customer Success Manager (CSM)