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Asbestos Surveyor, Analyst, P402, P403, P404, COR7521 The Role This is an excellent opportunity for an experienced Asbestos Surveyor / Analyst to join a company with a growing reputation in the environmental and asbestos consultancy sector. The successful candidate will hold P402, P403 and P404 certifications and demonstrate strong customer-facing skills. The role involves attending a variety of client sites to carry out high-quality asbestos surveying and analytical duties, ensuring compliance with industry standards and regulations. This is a field-based position, requiring flexibility to travel to client locations. A full UK driving licence is essential, and candidates must be willing to undergo a DBS check. The Company You will be joining an established and expanding environmental and asbestos consultancy known for its supportive team culture and commitment to quality. The organisation values professionalism, collaboration, and innovative thinking, providing a positive environment for career development. Benefits The company offers a competitive benefits package, including: • 26 days' annual leave plus bank holidays, • Health insurance The ideal candidate will have: • P402, P403 and P404 qualifications

Senior Finance Analyst - Commercial Finance.UK & Europe | 12 Month FTC.West London | Hybrid | High-Growth Consumer Brand.Bonus + Benefits + Many other perks.We're partnering with a globally recognised, customer-led brand to find a Senior Finance Analyst who loves getting close to the business an

Our client is seeking an operationally focused Business MI & Insight Analyst to join their Group Data, MI & Analytics function, aligned closely with the UK Retail Office.This role plays a key part in delivering meaningful insight across broking performance, operational efficiency, customer o

Financials customer support team and help our customers resolve complex technical challenges. Handling complex, technical customer support queries. Acting as an escalation point for 2nd Line Support.

Data Analyst Hybrid - London - 4 days per week in the office. £45,000 to £50,000 +bonus. The Company A data-led marketing and technology business that helps organisations understand their customers and deliver more relevant, personalised experiences. The Role • Work as part of an analytics team to understand client objectives and translate them into clear analytical approaches., • Analyse campaign performance, audience behaviour, and customer interactions to identify what worked, what did not, and what to do next., • Support clients with broader analytical projects such as customer segmentation, identifying high-value customers, and analysing large transactional datasets., • Collaborate with colleagues to build insights and contribute to client presentations and recommendations., • Use data storytelling to turn complex analysis into clear, actionable insights for non-technical stakeholders. Your Skills and Experience • Strong commercial experience as a data or insight analyst, • Solid SQL capability for querying and analysing large datasets., • Experience using a BI or data visualisation tool, with Tableau preferred but not essential., • Exposure to digital, marketing, advertising, or CRM data is beneficial., • Comfortable working with clients or stakeholders and explaining analytical findings clearly., • Curious, engaged, and motivated to understand the “why” behind the data. What They Offer • Salary of £45,000 to £50,000 plus a 10% bonus., • The chance to work with well-known consumer brands on high-impact projects., • Clear development opportunities within analytics and client-facing work., • A collaborative team environment with experienced leaders who remain hands-on. How to Apply • If you are a Data Analyst looking to grow your impact in customer and marketing analytics, apply now to learn more.

One of our valued clients is seeking a Management Accountant to join their Finance team at the Peterborough fulfilment centre. This role offers you the opportunity to work within an experienced and supportive team, where your growth and development are actively encouraged. You will be empowered to make a real impact by collaborating closely with operational teams, uncovering valuable insights, and helping shape the future of the business. Job Title - Management Accountant Salary - £45k-£50k (permanent) Location - Peterborough Working Pattern- Hybrid (3 days in Peterborough Office Per Week) Job Responsibilities You will report on EU Logistics and Customer Service costs by preparing detailed financial statements and analyses that inform key business decisions. You will conduct thorough financial analysis to support decision making processes across supply chain operations, ensuring accuracy and clarity in all reporting. You will partner with various business units to provide insightful commentary on financial performance, helping operational teams understand trends and areas for improvement. You will run daily productivity and spend reports that highlight efficiencies and potential cost savings within logistics and customer service functions. You will manage the monthly close process including accruals and prepayments, ensuring all financial records are up-to-date and compliant with internal controls. You will support financial control activities by overseeing balance sheet reconciliations and maintaining robust documentation for audit purposes. You will monitor key performance indicators (KPIs) related to logistics finance, providing recommendations for improvement based on data-driven insights. You will participate in budgeting and forecasting exercises with detailed analysis that supports strategic planning for supply chain operations. You will identify opportunities to streamline reporting processes and implement improvements that enhance efficiency across finance functions. You will provide line management for a Junior Finance Analyst, offering guidance, mentorship, and support to foster their professional development. Experience Required Finalist accountant status in ACA, ACCA, CIMA or equivalent is essential for this position as it demonstrates your technical expertise in accounting standards. Experience with Oracle EBS, MicroStrategy, Hyperion, Qlik along with advanced proficiency in Microsoft Excel enables you to efficiently manage complex data sets and reporting requirements. Strong analytical skills paired with commercial acuity allow you to interpret business drivers effectively within a retail supply chain context. Excellent organisational abilities ensure you can multi-task across various projects while maintaining high standards of accuracy in all deliverables. Your interpersonal skills enable you to build collaborative relationships across teams, fostering trust and open communication throughout the finance function. A positive approach towards problem-solving helps you navigate challenges constructively while supporting continuous improvement initiatives. Being a dependable team player who is flexible in approach ensures seamless integration within the wider finance department. High motivation coupled with enthusiasm for learning drives your commitment to personal development within a fast-moving retail environment. Experience within a supply chain environment is desirable as it equips you with relevant industry knowledge for this specialised finance role. If this opportunity seems like something that interests you, please apply with your cv now! Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates TPBN1_UKTJ

Are you a talented Pensions Analyst with experience of the implementation of pension arrangements, including bulk transfers of DB and DC? Are you customer-centric with a passion for delivering high-quality services? Are you excited by the prospect of joining a heritage business and one of the leadin

A leading airline company is seeking a Technical Business Analyst to work closely with various teams to convert business needs into clear technical requirements.

Manchester or Slough (Hybrid 8 days a month in office)Competitive + BonusWe’re looking for a detail‑oriented and analytically driven Customer Success Operations A

As a Risk Transformation Analyst, you will play a key role in helping shape how we evolve Fraud, Credit Risk and Collections through a strong lens of customer obsession. Virgin Media O is an equal opportunities employer and we work hard to remove bias and barriers.

Technical Business Analyst - Customer Platforms (16537).We are recruiting for a Technical Business Analyst (Customer Platforms) who will work closely with business teams at easyJet holidays to understand what they need and turn those needs into clear requirements for our development teams.In this ro

A financial services provider in London is seeking an Onboarding Analyst to perform KYC checks and risk assessments on customer applications.The ideal candidate has over 2 years of experience in KYC/CDD and a strong understanding of compliance regulations.This role involves collaboration across team

Junior IT Support Analyst / 1st Line Support Analyst. We are seeking a customer oriented and technically proficient ServiceNow Technical Support Analyst to join our team. Get notified about new Technical Support Analyst jobs in.

Italian speaking Accounts Receivable Location Hybrid: Central London office 3 x days a week Language Requirements Fluency in Italian is essential About the Company Our client is a global consulting and financial advisory firm, working with senior leaders (CEOs, governments, large organisations) across the world. The Role They now wish to hire an Italian speaking Accounts Receivable Analyst to support Italian speaking clients involving work-in-progress and accounts receivables management, client invoicing and accounting. Key Responsibilities of the job: • Prepare and issue client invoices in a timely manner according to the client contract invoicing terms, • Perform expense fee adjustments, write-offs, transfers, and/or application of advances, • Proactively communicate issues and concerns around accounts receivable and work in process to management team, • Ensure accurate and timely invoicing and cash collection, • Communicate proactively with colleagues and contribute towards advancement of the efficiency and effectiveness of the entire order to cash value stream, • Assist in executing improvements to working capital management processes and adopt enhancements to tools and methods Candidate Profile: • Fluent Italian and English is essential. Other languages are an advantage but not essential, • A bachelor’s degree preferred but not required, • Relevant accounting/finance experience preferred, ideally in a consulting or professional services firm, • Ability to perform well under pressure and meet time-sensitive deadlines with poise and professionalism, • Excellent team skills and customer service attitude., • High attention to detail with proven organizational skills and the ability to prioritize and manage multiple tasks., • Ability to maintain confidential information., • Proactive approach to problem solving., • Proficient with MS Word, Excel, and Outlook; able to learn new systems and tools. Salary & Benefits: Negotiable, up to £43,000 + bonus and benefits. To be considered for this role, please send your CV to Jonathan Grimes

Title: Sales Analyst Location: can be fully emote in UK (preference for them to meet the team onsite for team meetings if they can, in London or Reading) Contract duration: 6 months (followed by another 6 month extension based on performance) The UK & Ireland Sales Excellence Team consists of CSA Aligned and Segment Aligned Sales Excellence Leaders who collaborate very closely with the Regional SEL and BSO (Business & Sales Operations) teams and UK&I Finance Teams on a daily basis to create impact. We are looking for a motivated and outcome-driven Sales Excellence Specialist to join our UK&ISE&O team to support the Financial Services teams current and forward-looking business goals. You will maintain a predictable Rhythm of Business (ROB) with cross-functional teams to ensure quality five-quarter (5Q) rolling business outcomes. You will work with Sales leaders to instill sales process discipline on pipeline health management, guide Sales Leaders on sales methodologies, and collaborate across roles and segments. This role is flexible in that you can work up to 50% from home. Responsibilities • Business Partnership and Support – You will advise and contribute to sales teams/leadership on sales motions/strategies for opportunity management (e.g., up-sell,cross-sell, renewal, recapture)., • Pipeline Health and Management – You will instill sales process discipline and adherence to standards and excellence in execution, or pipeline health., • Sales Execution – You will support a coordinated rhythm of business that aligns segments, solution areas, and roles with key partners for seamless execution and accountability, and equip sales managers to operationalize core sales principles and strategy guiding quarterly activations around, • Sales Execution Transformation – You will support the landing of emerging and updated sales strategies, processes, and objectives to drive sustainable growth and improved sales performance and drive efficiencies., • Sales Transformation - You will collaborate with team members to suggest actions to remove sales roadblocks, drive utilizations of investment, increase customer/partner facing time, and enhance seller/partner capability and effectiveness Required Qualifications (RQs) • Experience in sales, sales operations/management, account management, program management, business development, marketing, consulting, or a related field OR Bachelor's Degree in Business, Marketing, Sales, Finance, or related field, • Experience in sales, sales operations/management, account management, program management, business development, marketing, consulting, or a related field OR equivalent experience

Asbestos Surveyor, Analyst, P402, P403, P404, COR7521 The Role This is an excellent opportunity for an experienced Asbestos Surveyor / Analyst to join a company with a growing reputation in the environmental and asbestos consultancy sector. The successful candidate will hold P402, P403 and P404 certifications and demonstrate strong customer-facing skills. The role involves attending a variety of client sites to carry out high-quality asbestos surveying and analytical duties, ensuring compliance with industry standards and regulations. This is a field-based position, requiring flexibility to travel to client locations. A full UK driving licence is essential, and candidates must be willing to undergo a DBS check. The Company You will be joining an established and expanding environmental and asbestos consultancy known for its supportive team culture and commitment to quality. The organisation values professionalism, collaboration, and innovative thinking, providing a positive environment for career development. Benefits The company offers a competitive benefits package, including: 26 days' annual leave plus bank holidays Health insurance Engaging company social initiatives What's Required? The ideal candidate will have: P402, P403 and P404 qualifications Proven commercial experience in a similar surveying or analytical role Experience working within a UKAS-accredited environment (desirable) Additional qualifications such as P401, W504 or S301 (advantageous) While these criteria are important, the company is equally focused on finding the right individual. If you feel you have relevant experience or transferable skills, you are encouraged to apply. What's Next? If you are currently working as an Asbestos Surveyor / Analyst, or looking to further your career in this field, apply now for immediate consideration or get in touch to find out more. Asbestos Surveyor, Analyst, P402, P403, P404 Corriculo Ltd acts as an employment agency and an employment business. #INDSCI #channelC #MR TPBN1_UKTJ

Cyber Security SOC Analyst London - Hybrid working (3 days in office / 2 days remote) £30k-£36k + Benefits and Paid Training Exams towards certifications relevant for your role fully paid for! My client is an award winning London based MSP who are looking to hire a Cyber Security SOC Analyst. As a Cyber Security SOC Support Analyst, you will be primarily responsible for monitoring systems and making the initial response to any flags or alerts that come in via support tickets or telephone tickets. One of the key responsibilities is also to review and categorise potential threats in order of priority and dismiss any false alarms, whilst also gathering information and escalating the most urgent threats to Escalations Management Team. Cyber Security SOC Analyst Job Specifications: Cyber Security SOC Analyst Main Tasks and Responsibilities Provide triage and first line of defence for all cyber security incidents within the organisation and as part of our Managed Security Service Take ownership and provide remedial actions to ensure that Cyber Security Threats are mitigated as per Playbooks provided by the Cyber Security Team or escalate incidents to Escalations Management Team for further information/support Manage technical and stakeholder incident reporting via concise communications Manage client communication channels during an active incident Liaise with third party service suppliers where necessary, logging tickets and act as a central point of contact for active incident Provide operational support to wider Cyber Security Team on security incidents Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress.Cyber Security SOC Analyst Essential Experience: Preference given to candidates with MSP background Minimum 1 years proven experience in a Tier 1 Cyber Security SOC Support Analyst role Working knowledge of Microsoft Defender XDR and Microsoft Sentinel SIEM technologies Working knowledge of Microsoft Defender suite including Endpoint Detection and Response Understanding of key Microsoft 365 Cloud Technologies from a threat landscape perspectiveCyber Security SOC Analyst Essential Certification: SC-200 Microsoft Certified: Security Operations Analyst Associate SC-900 Microsoft Certified: Security Compliance and Identity FundamentalCyber Security SOC Analyst Personal Skills: Highly Motivated Can do attitude Attention to detail Excellent communication Proven client service skills Ability to work under pressure Willingness to work flexibly as required Good telephone etiquette Cyber Security SOC Analyst Benefits Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Benefits: Competitive Package Offered - Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website

Are you passionate about technology, transformation, and making a real impact in the legal sector? At Nexian, we’re more than just a technology consultancy - we’re trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform, we’re driving a new era of modern, cloud-based operations for law firms across the UK This is your chance to step into a pivotal role as Technical Delivery Manager, where you’ll combine your technical expertise with hands-on leadership to deliver high-quality solutions that truly change how firms operate. You won’t just implement systems; you’ll become a strategic advisor - helping clients unlock efficiencies, embrace digital innovation, and build a roadmap for long-term success. The Role at a Glance: Technical Delivery Manager Remote (with occasional travel to client sites) Competitive Salary Plus Benefits: 5% pension contribution, flexible core hours Full time - Permanent - Office Hours (40hrs) Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Hands-on experience scoping, implementing and configuring legal practice management software - Actionstep a bonus. End-to-end technical delivery. Legal Cashier Experience. Pedigree: Heavyweight sector leadership founding team About Us: Nexian is at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. Formerly known as Ilicomm, a UK-based managed service provider, Nexian has grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We’re also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making Nexian a central partner in their digital journey. We’re a small, friendly team that’s passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you’ll be hands-on and involved in making sure every client experience exceeds expectations. What You’ll Be Doing: As Technical Delivery Manager, you’ll be at the forefront of driving digital transformation for law firms across the UK. You’ll lead the delivery of cutting-edge Actionstep implementations and innovative digital solutions, ensuring every project makes a tangible difference to how firms operate. Reporting directly to the Client Services Director, you will: • Partner with clients to analyse their practice management needs and design tailored solutions. • Deliver and facilitate pre-defined workshops with clients, capturing requirements, supporting decision-making, and guiding how systems should be configured. • Take ownership of the technical delivery of projects, working closely with project managers and support teams to achieve seamless rollouts. • Become a trusted advisor, guiding firms beyond implementation and unlocking the full potential of Nexian’s ecosystem - from Microsoft 365 and Power Platform to AI-driven solutions and strategic third-party tools. What You’ll Bring: Experience: • Background in a law firm environment or with a legal technology/software provider. • Legal Cashier experience • Proven track record in implementing legal practice management systems. • Strong understanding of legal accounting processes, including billing, compliance, and financial workflows. • Ability to produce clear, structured technical documentation for both internal and client use. • Understands the challenges legal firms face and how the right technology can boost productivity, customer success and the bottom line. Knowledge and Skills: • In-depth knowledge of law firm operations and modern practice management expectations. • Familiarity with Actionstep is highly advantageous, though not essential. • Confident in facilitating discussions with senior stakeholders, managing competing priorities, and influencing decisions to achieve successful outcomes. • Genuine enthusiasm for legal technology and a drive to stay ahead of industry innovations. At Nexian, we’re on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don’t just implement systems—we unlock potential. With Actionstep, the world’s leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we’re helping firms leave outdated processes behind and embrace a smarter, more connected future. Candidates might currently or previously have worked in: Practice Management System Consultant Legal IT Systems Specialist Implementation Consultant (Legal Tech / SaaS) Applications Consultant / Analyst (Law Firm IT) Technical Project Manager (especially in legal/professional services) Legal Systems Manager / Legal Operations Manager Solutions Consultant (specialising in SaaS or ERP/Practice Management) Business Analyst (Legal Tech focus) Technical Consultant / Solutions Architect (SaaS implementation) Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details

Credit Risk Analyst (Trading / Financial Services) This is an exciting opportunity for a Credit Risk Analyst (Trading / Financial Services) to join Sumitomo Corporation Europe Limited, supporting credit risk management, financial analysis, and trading risk within a global corporate environment. If you’ve also worked in the following roles, we’d also like to hear from you: Financial Risk Analyst, Trade Finance Analyst, Credit Analyst, Risk Analyst, Financial Analyst, Commercial Finance Analyst, Financial Planning and Analyst SALARY: £45,000 - £65,000 per annum + Benefits LOCATION: Hybrid. Working 3 Days from the Office in London (EC4V) and 2 Days from Home JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 Hours per Week, Monday to Friday JOB OVERVIEW We have a fantastic new job opportunity for a Credit Risk Analyst to join Sumitomo Corporation Europe Limited, part of one of the world’s largest integrated trading groups. As a Credit Risk Analyst you will support the Trade Risk Management function, providing credit risk assessment, financial analysis, and stakeholder advisory services across multiple business groups and European subsidiaries. This role involves transaction analysis, structuring, and risk mitigation. Working as a Credit Risk Analyst you will collaborate with internal stakeholders, contribute to operational improvements, and help enhance profitability while supporting a culture of innovation, inclusion, and responsible business practices. ABOUT US Sumitomo Corporation Europe Limited (SCEU), as part of Sumitomo Corporation, is one of the world’s largest integrated trading groups. Our purpose is simple yet powerful: enriching lives and the world. We put customers at the heart of everything we do while embracing our responsibility to society. Inclusion is key – everyone is welcome, and everyone is treated fairly and with respect. With a global presence and expertise in a wide variety of industries, we offer candidates a continued career growth in a forward-thinking and innovative environment. We are driving significant sustainable energy projects in the UK, leading the way on climate change and energy. Join us and be part of something that truly matters. We look forward to you joining SCEU, where you will build lasting relationships, develop your skillset and contribute to our 400-year history of success. WHY JOIN US? • Stunning views of the River Thames from our newly refurbished London office space with excellent facilities and a welcoming atmosphere, • Contribute to work that supports sustainability, innovation and global responsibility Apply early to avoid missing out – successful candidates will hear from us in May/June 2026 DUTIES Your duties as the Credit Risk Analyst include: • Provide Credit Risk Analysis: Assess credit and transactional risks across trading activities and propose mitigation strategies, • Support Business Functions: Act as an in-house advisor to departments, enhancing profitability and managing exposure, • Manage Credit Processes: Handle internal credit applications and monitor credit balances, • Conduct Transaction Reviews: Analyse deals at all stages, identifying risks and recommending solutions, • Stakeholder Engagement: Liaise with internal teams and external parties to support risk management activities, • Customer Interaction: Attend customer meetings where required to address risk-related matters, • Improve Processes: Identify opportunities to enhance risk management operations and implement improvements, • Monitor Performance: Review customer financial performance, ageing, and collections, • Mitigate Losses: Take proactive action to minimise financial risk and prevent losses CANDIDATE REQUIREMENTS ESSENTIAL • Degree in Business, Economics, Accounting, or a related discipline, • Previous experience in credit risk analysis or financial risk management within a trading company or financial institution, • Experience advising stakeholders in a multinational or corporate environment, • Strong analytical and problem-solving skills with the ability to interpret financial data, • Excellent communication and interpersonal skills, • Ability to work under pressure and meet strict deadlines, • Strong report writing and presentation skills, • Proficient in prioritising tasks and managing multiple responsibilities, • A collaborative team player with a proactive approach DESIRABLE • Experience with trading contracts and identifying contractual risks, • Knowledge of risk mitigation strategies within trading or finance environments BENEFITS • Competitive salary (£45,000 - £65,000 per annum) plus benefits, • Hybrid working – 3 days working in the office in London per week with 2 days working from home, • 25 days annual leave + flexible working hours, • Flexi time credits for hours worked beyond 35 hours per week, with line manager approval, • Working Away - Up to 20 calendar days to work from any location either in the country you work in or overseas, • Life assurance, pension scheme, dental, bonus scheme, • Free annual health check, • Free onsite gym with pool and classes, • 24/7 Employee Assistance Programme, • Training and development tailored to your goals NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. JOB REF: AWDO-P14678 This job is being advertised by AWD online on behalf of Sumitomo Corporation AWD-IN-SPJ

Job Title: Service Desk Analyst Contract Type: Permanent, Full Time Salary: Up to £28,000 Office Location/Working Policy: Onsite Working Hours: Shift pattern between 7am and 7pm What to wear: Smart casual The Role: You will provide support to our customers, working across an array of different technologies and setups. Whether it’s over the phone, through remote assistance, or on-site at the customer offices, you’ll handle each case with efficiency and professionalism, showcasing your excellent customer service skills. As Service Desk Analyst you will be part of the Service Operations team and be the first point of contact for clients, providing technical support and ensuring efficient resolution of incidents and service requests. You will work within a fast-paced, security-conscious environment, supporting a wide range of technologies and adhering to ITIL best practices. This role requires strong technical expertise, excellent communication skills, and a proactive approach to problem-solving. You will be working on site at one of our London clients on a Rota basis between the hours of 07:00 and 19:00 Monday to Friday. Role Responsibilities: • To diagnose and resolve a variety of IT problems across an extensive range of technologies within our service level agreements • To raise, update, and resolve case records using the IT Helpdesk system with detail and accuracy • Being proactive with case follow-ups and ensuring customer satisfaction according to our KPIs Achieving individual KPIs and in turn contributing to the success of the department • Answering telephone calls from customers with technical problems and queries • Attending customer premises when required, this could include troubleshooting hardware problems in PCs or Laptops such as RAM, motherboards, or Hard Drive Failures • Creating, administrating, and disabling active directory objects • Administrative tasks within phone systems, including creating extensions, call groups, and voicemail changes • Performing software updates and installations on end users' workstations and servers • Raising cases from emails received by the department and from the proactive monitoring system • Escalating incidents to senior support team members or external suppliers when required • Creating and updating Knowledge Base Articles to share knowledge between team members and the wider organisation • Taking an active part in the development of the department by suggesting improvements to working procedures in line with our ISO accreditations Key Skills: • Proven experience working within a customer service based role • Excellent verbal communication skills with the ability to communicate effectively with technical and non-technical customers • Organisation and time management skills • To be a problem solver and capable of gathering relevant data and identifying potential improvements and alternatives in a logical manner • Be highly motivated, manage your own workload and meet deadlines while working under pressure in a fast-paced, dynamic environment The Interview Process ☎️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you. First interview: A video call over MS Teams with the Hiring Manager + Team Member. Second interview: Usually F2F interview onsite at one of our offices (this can sometimes involve a task or presentation). About Acora We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Our mission is to unleash the potential of people through amazing IT experiences. At Acora, we live by three key and simple values that drive everything we do guiding our actions, shaping our culture, and ensuring we deliver excellence every step of the way. #1 BE THE BEST YOU CAN BE We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers. #2 WE DO WHAT WE SAY When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time. #3 TOGETHER WE WIN Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers. To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team

We’re hiring a Senior Data Steward/Analyst to take ownership of the quality, governance, and reliability of commercial master data across a global enterprise. This role exists because data quality is recognised at an executive level as critical to commercial performance, regulatory confidence, and future scalability. It is an ongoing data governance role, not a one‑off cleanup or remediation project. While the initial focus will be on US-based Veeva CRM data, the remit is global by design and will expand as the wider enterprise data ecosystem matures across CRM, ERP, and analytics platforms. The Role As Senior Data Steward, you will act as the global owner of commercial master data, working across regions, systems, and functions to ensure data is accurate, consistent, governed, and trusted. You will use Master Data Management (MDM) tooling (e.g. Syncari or equivalent) to control data flows, enforce standards, and prevent poor-quality data from propagating across the organisation. This role sits at the intersection of business, technology, analytics, and compliance. Key Responsibilities Global Data Stewardship & Governance Act as the global Data Steward for commercial master data, including Accounts, HCPs, HCOs, and hierarchies Own and enforce data quality standards across regions to ensure consistency, accuracy, and reliability Align governance practices with regional regulatory, privacy, and commercial requirements Define, document, and maintain data governance processes, standards, and SOPs Veeva CRM Data Ownership (Must Have) Serve as the primary Data Steward for Veeva CRM Own customer mapping, hierarchy management, and overall data accuracy Govern the full lifecycle of Veeva CRM data in line with internal standards and compliance expectations Support both US and European Veeva configurations, ensuring visibility into regional differences while maintaining shared global standards Identify and resolve data quality issues including duplicates, incorrect mappings, missing attributes, and legacy account structures Partner closely with commercial and operational stakeholders to ensure Veeva data reliably supports sales execution, reporting, and analytics Master Data Management & Integration Oversight Use MDM tools (e.g. Syncari or similar) to govern data synchronisation between Veeva CRM and downstream systems Define and enforce source-of-truth and data authority rules Prevent low-quality data from propagating across the enterprise Perform root-cause analysis when data issues surface in reporting, analytics, or operational workflows Data Quality Monitoring & Analytics Enablement Conduct data profiling, audits, and reconciliation to ensure reporting and analytics data is trusted Define and track data quality metrics, demonstrating continuous improvement over time Collaborate with BI, Analytics, IT, and Sales Operations teams to resolve discrepancies and improve upstream data processes About You You will bring a strong blend of data governance expertise, CRM mastery, and stakeholder influence, with the confidence to own global standards and the practical skills to resolve complex data problems. Required Experience & Skills Hands-on Veeva CRM experience (Accounts, Addresses, Affiliations, hierarchy management) 3–5+ years experience in Data Stewardship, Data Governance, or Master Data Management Strong experience managing CRM data, ideally within Life Sciences, Healthcare, or a regulated environment Hands-on experience with MDM or data integration tools (Syncari preferred; alternatives welcomed) Strong SQL skills for data analysis, investigation, and troubleshooting Solid understanding of data quality frameworks and governance principles Proven ability to work cross-functionally and explain data concepts to non-technical stakeholders Experience supporting commercial, sales, or operational analytics use cases Familiarity with healthcare master data domains (HCP, HCO) Experience with relational databases (e.g. PostgreSQL) Nice to Have Exposure to SAP master data Experience working with Snowflake or enterprise analytics platforms Involvement in data migrations, platform consolidations, or large-scale data transformations Experience with rules-based matching, deduplication, or AI-assisted data quality processes Why Join A true ownership role with executive sponsorship Global remit with meaningful influence over how data is governed and trusted Opportunity to shape governance foundations that support analytics, automation, and AI Work in a regulated, high-impact environment where data accuracy genuinely matters Strong benefits package Starting salary £65,000 - £70,000 DOE Bonus structure For more information please click APPLY now or call Nathan Handley on (phone number removed). The organisation has multiple locations across the UK/Europe and Globe but this is a UK based hire. Remote options are available with ad hoc travel to their outer London office when needed. Please note we are unable to provide sponsorship at this present time

Senior Finance Analyst - Commercial Finance UK & Europe | 12 Month FTC West London | Hybrid | High-Growth Consumer Brand £60,000 - £70,000 + Bonus + Benefits + Many other perks We're partnering with a globally recognised, customer-led brand to find a Senior Finance Analyst who loves getting close to the business and making a real impact. This is a brilliant opportunity to step into a role that sits right at the heart of commercial decision-making - supporting a dynamic, multi-site operation and working closely with senior stakeholders across the UK. The role This isn't a "sit behind a spreadsheet" type of role. You'll be partnering with operational and commercial leaders, helping them understand performance, spot opportunities, and ultimately drive better decisions across a large, fast-paced estate. A big part of the role is supporting partnered business models (think franchise / licensed environments), but don't worry if you haven't worked in that exact structure before. What matters is your ability to influence, challenge and translate numbers into insight. What you'll be doing Acting as a true business partner to senior stakeholders across a multi-site operation Providing clear, insightful analysis on performance, trends and opportunities Supporting budgeting, forecasting and long-range planning Helping shape commercial decisions through data and storytelling Working closely with teams across operations, finance and leadership What we're looking for You might already be a Senior Analyst, or a strong Finance Analyst ready to step up within a large global business. You'll likely come from a multi-site or fast-paced environment, such as: Retail FMCG Hospitality Leisure Logistics / supply chainExperience in franchise or licensed models is a bonus What matters more is that you: Are confident working with large, complex data sets Enjoy partnering with non-finance stakeholders Can turn numbers into clear, commercial insight Are naturally curious and like to challenge the "why" Why this role? Exposure to a well-known, global brand A highly visible role with real influence A supportive, people-first culture The chance to step into a true commercial finance role BH35948

2nd Line IT Support Engineer Join a dynamic IT support environment delivering 2nd line technical support, troubleshooting and cloud services support across Microsoft 365, Windows and Azure. This role offers hybrid working and strong career development within a managed services setting. If you’ve also worked in the following roles, we’d also like to hear from you: Technical Support Engineer, IT Helpdesk Analyst, Desktop Support Engineer, Infrastructure Support Engineer, 2nd Line Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Line Support, Second Line IT Support Engineer, Service Desk Analyst, IT Support Technician, 2nd Line IT Engineer. SALARY: Starting from £32,000 per annum + up to £8,000 Bonus + Benefits (see below) LOCATION: Hybrid working 3 days from either the office in London (E1) or client sites, and 2 days from home JOB TYPE: Full-Time, Permanent ONLINE TEST: To be considered you must complete an online test to see how you compare with other applicants. Reach the pass mark and you’ll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line IT Support Engineer to join a fast-paced IT support team delivering high-quality technical support and customer service. As a 2nd Line IT Support Engineer you will act as an escalation point for complex issues, supporting Microsoft environments including Windows, Microsoft 365 and Azure cloud services. You will also contribute to service desk operations, ensuring incidents are resolved efficiently. The 2nd Line IT Support Engineer will collaborate with colleagues, provide VIP support, assist with field engineering tasks and contribute to continuous improvement initiatives within a structured ITIL environment. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the 2nd Line IT Support Engineer include: • Incident Management: Log, investigate and resolve technical incidents and service requests via phone, email and live chat, • Escalation Handling: Take ownership of complex issues escalated from 1st Line support, • Microsoft Support: Provide support across Windows 10/11, Microsoft 365, Entra ID, Active Directory, Intune and Autopilot, • Cloud Administration: Assist with Azure services, DNS, DHCP and infrastructure monitoring tools, • Onboarding Support: Configure devices, user accounts and access permissions for new starters, • Vendor Liaison: Work with third-party suppliers to resolve application and system issues, • SLA Management: Manage priority tickets and ensure delivery within agreed service levels, • Documentation: Maintain accurate records, updates and technical documentation, • VIP Support: Deliver high-quality support to senior stakeholders, • Field Support: Provide onsite support when required and cover field engineer absence, • Team Collaboration: Support colleagues and contribute to a positive, solution-focused team environment CANDIDATE REQUIREMENTS • Previous experience in a 2nd line or technical support role within an IT helpdesk or service desk environment, • Strong troubleshooting skills across Microsoft Windows, Microsoft 365 and cloud technologies, • Experience with Azure administration, Active Directory and endpoint management tools, • Knowledge of ITIL processes and incident management best practice, • Ability to manage multiple priorities and work to SLAs, • Excellent communication and customer service skills, • Experience providing remote, onsite and user-facing support, • Strong problem-solving and critical thinking ability, • A proactive approach to continuous improvement and professional development BENEFITS • Performance based bonus (up to £8,000), • Hybrid working (two days working from home), • Industry renowned training and certifications (sponsored), • Personal development time with access to Pluralsight training platform, • Discretionary company sick pay, • 23 days’ holiday plus Bank Holidays, increasing with length of service, • Day off on your birthday, • Inclusive working environment And more! APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14629 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Watford, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ

Have you got a mind for technology? Enjoy helping people and solving problems? The business provides a wide range of IT services and solutions to small to medium sized businesses across a range of industry sectors. You will be helping them with day-to-day problems that come up with their IT systems and equipment. For example, they may have a problem with Windows 10 or macOS computers; or you may be giving application support for Microsoft Office and Adobe products. Or it could be something related to cyber security, or file-sharing systems. And as you get more experience, you'll be handling more complex problems. You’ll speak with the customer to establish the problem, then work out a solution. As you gain experience, you’ll develop your project management skills and get involved in project implementations; from PC renovation and replacement, to Cloud services deployments, to implementing whole infrastructures on both a small and large scale. You'll gain experience of a wide range of IT disciplines that you would not expect to cover working for a large company. TRAINING AND DEVELOPMENT You’ll get loads of training and support from more experienced colleagues, and will take on more responsibility as time goes on. There will be a lot of investment in training and development for you. Over the first 2 years your strengths and interests will become clear, and your specific career path can be planned. For example, you may want to work towards being a senior support analyst, a network engineer, or a security engineer. Or perhaps customer management and line management if you like the sound of that. Other graduates have done well and progressed with the business. WHERE YOU’LL BE DOING IT The offices are near Liverpool Street station in the City of London. Most of the customers are based within walking distance (or a short tube ride). Once you have a bit more experience you will be able to work from home for one day a week, rising to 2. WHAT YOU’LL GET In addition to a starting salary of between £(phone number removed), you will get benefits including: subsidised gym membership, season ticket loan, subsidised lunch, and a bonus based on company performance. Hours are 8am-5pm, or 9am to 6pm Monday to Friday (occasional, paid, after hours or weekend work where needed). WHAT YOU’LL NEED A Computing related degree with a minimum 2:1. You’ll need to be happy dealing with people, and able to demonstrate that this is the type of work you are looking to do. And you will need some kind of experience in helping people with IT problems (even if just for a month or two, internships or voluntary work are ok). And you’ll need to be the sort of person who wants to keep learning and developing your skills. Start date June or July

Job Title: Service Charge Accountant Location: Stockwell, London, SW9 Job Type: £50,000 Per annum Job Type: Full Time, Permanent About SW9 Community Housing: SW9 Community Housing is a resident-led social housing charity responsible for the delivery of housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on behalf of a G15 Housing Association, Sovereign Network Group (SNG). About The Role: We are seeking a detail-oriented and experienced Service Charge Accountant to manage and oversee all financial activities related to service charge accounts. The successful candidate will ensure accurate budgeting, timely reconciliation, and compliance with relevant regulations for service charge funds, primarily within a residential property portfolio. Key Responsibilities: Budgeting & Financial Reporting Prepare and reconcile annual service charge budgets and actuals. Produce and issue year-end service charge accounts in line with lease agreements and statutory guidelines (Landlord and Tenant Act 1985). Manage and report on reserve funds, ensuring correct contributions and balances. Monitor expenditure, compare against budgets, and post adjustments as needed. Provide service charge budgets for new developments at design stage. Billing & System Management Calculate and issue service charge estimates, actuals, major works charges, and ground rent in line with lease terms and within set timescales. Lead on the rent increase process, ensuring accurate calculations and communications. Troubleshoot and improve service charge billing systems to ensure accuracy and efficiency. Maintain service charge ledgers and ensure accurate postings in financial systems. Stakeholder Engagement & Queries Liaise with SNG to ensure the bank balance is topped up with the correct amounts. Reconcile the individual leaseholder accounts and produce and send out yearly financial statements Handle leaseholder and tenant queries on service charge estimates, statements, and variances. Liaise with internal teams (Repairs, Development, Finance) to ensure correct cost allocations and billing for works and new developments. Support internal and external audits, tribunals, and court proceedings with required financial data. Collaborate with the Leasehold Adviser to improve communication with residents, including welcome packs and service charge handbooks. Governance & Compliance Ensure compliance with relevant legislation and obtain dispensation where necessary. Review lease agreements to ensure all service charge elements are captured. Identify non-collectable charges and prepare write-off documentation as required. Conduct Land Registry checks to confirm leaseholder ownership status. Engagement & Representation Arrange and attend leaseholder service charge meetings and community events. Provide input to legal and tribunal cases as required. Represent the organisation at First Tier Tribunals and in County Court when necessary About you: Experience, Qualifications & Skills: Part-qualified or qualified (ACCA, CIMA, AAT) or equivalent relevant experience. Possession of or working towards a recognised accounting qualification is desirable. Experience in Service Charge accounting and general leasehold management preferable within housing or property sector. Experience of creating performance reports and implementing service improvements is desirable. Experience of working in social housing or local authority is desirable. Knowledge of leases and understanding of the issues of leasehold management. Good knowledge of IT and Housing systems including Word, advanced Excel and Outlook. Excellent interpersonal skills to support work with customers across a range of circumstances. Strong verbal communication skills and the ability to adapt this approach for different audiences. Excellent analytical skills to identify a range of issues from information gathered. Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility. Excellent numerical skills to calculate estimated and actual service charges. Demonstrable knowledge of Section 20 and other leasehold legislation. Ability to manage difficult conversation Able to manage and prioritise demanding workload Meet deadline and KPIs Calm and professional Self-motivated and personal with a 'can do' approach Seeks opportunities for improvements Actively demonstrates interest in all aspects of the business Full details of the role profile available on request. Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of; Property Finance Accountant, Service Charge Finance Specialist, Accounts Coordinator, Qualified Accountant and Leasehold Accounting Analyst may also be considered. TPBN1_UKTJ

Commercial Analyst required by an Ambitious, Luxury Tailormade Travel Operator. This role will be instrumental in driving this company’s commercial performance. Initially a fixed term 6-month contract paying £50,000 (pro rata) Fully home-based. Responsibilities of this Commercial Analyst position: Review revenue performance across sales, marketing, and product activity, building dashboards to track pipeline, conversions, acquisition costs, customer value, and growth trends while delivering forecasting, budget support, and performance updates for leadership. Manage CRM data quality, reporting, and system structure by creating tailored dashboards, improving customer data visibility, maintaining reporting accuracy, and streamlining CRM processes and automation with sales and marketing teams. Support sales, marketing, product, and finance teams with pipeline analysis, campaign performance, lead quality evaluation, product performance insights, and reliable revenue reporting aligned to shared business KPIs. Identify opportunities to improve revenue processes through system upgrades, integrations, automation initiatives, and rollout of analytics tools that enhance reporting efficiency and support business growth. Translate commercial data into actionable recommendations by developing forecasting and scenario models, supporting pricing and margin initiatives, and providing insights that guide long-term growth planning. Experience required: 3 – 6 plus years of experience in revenue ops, commercial analysis, or BI Strong experience using CRM’s such as HubSpot, Salesforce and Zoho including reporting and creating dashboards Advanced Excel and Reporting tools such as Power BI, Tableau and Looker Strong knowledge of sales funnels, marketing attribution, and revenue forecasting. Experience within travel or ecommerce will be beneficial If you are interested in this Commercial Analyst role and you feel you have all of the specified experience mentioned above please send your CV to asap

Job Title: Technical Business Analyst Location: Remote, UK (with occasional travel) Rate: £500 - £525 per day, inside IR35 (dependent on experience) Duration: 6 months Tec Partners are working with a world-leading technology client who are currently looking for an experienced Technical Business Analyst, to work on an exciting customer assignment. As a Technical Business Analyst, you will support on a GCP and cloud security adoption focussed transformation programme. What they are looking for: Extensive Technical Business Analyst experience, acting as the bridge between business and engineering Strong GCP experience and understanding, including GCP architecture and services Strong knowledge of IAM, CSPM and other cloud security concepts Experience working on integration projects involving security toolingThis is an exciting opportunity for an experienced Technical Business Analyst to join a truly world-class business, which will give you access to incredible learning and development opportunities, and work on assignment with an equally exciting customer. If you are a Technical Business Analyst, with the background and skill set listed above, then get in touch right away to find out more! If you are interested in this position or would like to discuss further, please send your CV for immediate review

IT Support Engineer – 2nd Line (Service Desk) An exciting opportunity for a 2nd Line IT Support Engineer to provide technical support, troubleshooting and cloud-based solutions across Microsoft environments within a fast-paced MSP setting. If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Technician, Service Desk Engineer, Technical Support Engineer, IT Helpdesk Analyst SALARY: £34,000 to £38,000 per annum (DOE) + Benefits LOCATION: Hybrid Working (3 Days in the City of London Office (EC1N) and 2 Days Work from Home) JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 Hours per Week, Monday to Friday Career Progression Opportunities JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line IT Support Engineer to join a collaborative organisation delivering IT support, cloud computing and managed services solutions. As a 2nd Line IT Support Engineer you will provide advanced technical support across Microsoft 365, Azure, networking and infrastructure environments, resolving escalated service desk issues. Working as a 2nd Line IT Support Engineer you will take ownership of incidents, ensuring timely resolutions in line with SLAs while delivering excellent customer service and clear communication. This role offers strong career progression, ongoing training and exposure to modern technologies within a supportive and fast-paced MSP environment. DUTIES Your duties as the 2nd Line IT Support Engineer include: • Provide Advanced Support: Resolve escalated incidents and service requests from 1st Line teams, • Troubleshoot Systems: Diagnose and resolve issues across Microsoft Azure, Microsoft 365, AVD and networking environments, • Manage Incidents: Take ownership of support tickets through to resolution in line with SLAs, • Communicate with Customers: Deliver clear updates and technical guidance to users and stakeholders, • Escalate when Required: Work with senior engineers, providing detailed diagnostics and analysis, • Maintain Documentation: Accurately update ITSM systems and contribute to knowledge sharing, • Support Service Desk: Assist with ticket triage and inbound calls during peak periods CANDIDATE REQUIREMENTS • Previous experience in an MSP environment within IT support or service desk roles, • Strong knowledge of Microsoft 365 including Outlook, OneDrive, SharePoint and Teams, • Experience supporting Windows 11 and Mac OS, • Experience with Windows Server, Active Directory, DNS and Event Viewer, • Proven experience of troubleshooting networking and infrastructure issues, • Experience managing user accounts, Azure AD and MFA configuration, • Exposure to Conditional Access and cybersecurity best practices, • Excellent customer service and communication skills with a strong telephone manner, • Ability to prioritise workload, work under pressure and meet deadlines, • Relevant Microsoft certifications including AZ-900, MS-900, SC-900 and MS-102 BENEFITS • Learning and development opportunities including Microsoft certifications, • Career progression opportunities, • 21 days holiday (increasing after 3 years of service) plus public holidays, • Birthday day off, • Private healthcare after probation, • 40% off gym membership, • Pension scheme from day one, • Cycle to work scheme, • Eyecare vouchers, • Social events and team activities, • Electric car scheme after 2 years of service, • Recruitment referral scheme APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14647 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ

Job Title: Junior Service Desk Analyst Contract Type: Permanent, Full Time Salary: Up to £25,000 Office Location/Working Policy: Onsite Working Hours: Shift pattern between 8am and 8pm What to wear: Smart casual The Role: As Service Desk Analyst you will be part of the Service Operations team and be the first point of contact for clients, providing technical support and ensuring efficient resolution of incidents and service requests. You will work within a fast-paced, security-conscious environment, supporting a wide range of technologies and adhering to ITIL best practices. This role requires strong technical expertise, excellent communication skills, and a proactive approach to problem-solving. Role Responsibilities: • Act as the first line of technical support, handling incidents, requests, and alerts raised through ServiceNow or other communication channels • Provide first-level diagnosis and resolution for issues related to Microsoft operating systems, Active Directory / Entra ID, Microsoft 365, and Microsoft Cloud services (including Azure) • Escalate complex issues to second- or third-line teams while maintaining ownership and ensuring timely updates to the customer • Monitor and maintain system performance alerts and security-related events in line with MSP operational procedures • Adherence to documented processes and procedures, including technical procedures and knowledge base articles • Support user account management, password resets, and access provisioning through Active Directory / Entra ID • Ensure incidents and requests are logged, prioritised, and resolved within agreed service levels (SLAs) • Collaborate with other internal teams to support continuous service improvement and maintain high standards of security and compliance • Participate in shift-based or on-call rotations where required to provide 24/7 operational coverage. Key Skills: • Strong working knowledge of the latest (and minus one) Microsoft operating systems (Windows / Windows Server) • Experience using ServiceNow or similar IT service management tools • Good understanding of Microsoft 365 applications and user support • Knowledge of ITIL service management principles and best practices • Excellent communication and customer service skills, with the ability to explain technical issues in simple terms • Strong analytical and problem-solving abilities with a proactive, solution-oriented mindset The Interview Process ☎️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you. First interview: A video call over MS Teams with the Hiring Manager + Team Member. Second interview: Usually F2F interview onsite at one of our offices (this can sometimes involve a task or presentation). About Acora We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Our mission is to unleash the potential of people through amazing IT experiences. At Acora, we live by three key and simple values that drive everything we do guiding our actions, shaping our culture, and ensuring we deliver excellence every step of the way. #1 BE THE BEST YOU CAN BE We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers. #2 WE DO WHAT WE SAY When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time. #3 TOGETHER WE WIN Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers. To be considered for this position, you must have full rights to work in the UK. Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team

Our global SaaS Client are now seeking a Data Analyst to join their team with a focus on customer retention. This role is a unique opportunity to transform reporting, build behavioural analytics, and work across the whole ecosystem lifecycle. This is a hybrid role (2/3 days week) for 4 months with potential to extend. Responsibilities • Building robust data foundations: Collaborate with engineering to develop pipelines, improve data integrity, and establish clear metric definitions, • Build data capabilities that work consistently across multiple regions and countries differences)., • Developing actionable dashboards & reporting: Create and maintain scalable, user-friendly dashboards that provide visibility into key performance metrics., • Delivering deep-dive analytics: Conduct root cause analysis to uncover drivers of customer pain points, digital adoption challenges, and operational inefficiencies., • Translate findings into actionable recommendations that improve customer journeys, optimize staffing and routing decisions, and reduce escalations., • Advancing AI-native analytics: Leverage Gen AI tools to automate recurring insight generation, • Enabling experimentation & continuous improvement: Support A/B testing and digital experience evaluations, • Influencing strategy through storytelling: Communicate insights and trends clearly and persuasively to technical and non-technical stakeholders Experience • 8+ years of experience in Data Analytics or Data Science, ideally with exposure to Customer Success, Operations, or Digital Experience domains, • Proficiency in SQL for data extraction, transformation, and pipeline development Experience with dashboarding and visualization tools (Tableau, Qlik, or similar), • Familiarity with big data tools (Snowflake, Databricks, Spark) and ETL processes, • Experience with Python or R for advanced analytics, automation, or experimentation, • Knowledge of statistical methods and experimentation (A/B testing) preferred, • Machine learning and Generative AI experience is a plus, • Proven ability to communicate analytical findings in clear, actionable narratives for both technical and non-technical audiences, • Proactive and growth-oriented mindset—you identify opportunities for innovation rather than just responding to problems Benefits • Friendly supportive team, • Informal dress code, • Global organisation., • Hybrid role

Are you an experienced data protection analyst? Are you looking for a new challenge? TXM Recruit are recruiting for a Business Process Analyst on a contract basis paying £250 per day (outside IR35). This role works closely with the Data Protection Manager and all relevant stakeholders to gain an understanding of business requirements, and document key data protection processes to ensure the company adheres to Data Protection legislation across all functions of the business. This post has no direct reports but supports the delivery and enablement of company Data Protection Vision and Strategy and other key business initiatives. Key Responsibilities: Collaborate with the data protection teams across the group through periodic meetings to share best practice and improve assurance and governance. Attend internal Data Protection forums and at group level to understand the latest events which engage data protection matters. Reach out to the Project Management team to provide advice and training on completing and continuous updating of Data Protection Impact Assessments. Liaise with Departmental data protection leads and process activity owners to ensure data within the Information Management System is maintained, and data maps are updated regularly by the data owners for each business function. Build and maintain relationships with stakeholders across all departments to support the management of all personal data registers to ensure they are accurate and up to date. Forge a network across all business functions to raise data protection awareness across the business, and support customer facing business functions to achieve compliance through delivery of data protection training. Collaborate with the IT Information Security team to maintain appropriate governance between data security and data protection. Support data breach investigations, offering guidance when notified of a breach and escalating as appropriate to senior management. Contribute to the development and review of policies, procedures, and guidance to ensure information assets are adequately protected, and information is managed in accordance with relevant legislation. Maintain the Information Management System to ensure all data subject rights requests and data breaches are correctly logged and be first point of contact/support for Data Protection Assistants to ensure all requests are managed appropriately and responded to within the correct timeframes. Support the Data Protection Manager with wider priorities and projects, as and when required.Skills required: Holding a recognised qualification or having demonstrable knowledge of applying data protection principles is favourable to being successful in this role. However, a proven skillset to adapt to data protection would be considered. Proficiency MS Visio (Data Mapping Tool) is essential. Excellent verbal and written communication skills with the ability to develop and present reports for supporting the data protection manager as required. Effective at engaging with, listening to and relating to internal and external stakeholders at all levels with a desire to build effective working relationships. Good organisation and time management is essential, with strong analytical skills and an ability to work independently and as part of a team. Excellent IT skills with experience of using Microsoft 365, in particular SharePoint and Teams are key to being successful in this role. Experience of delivering training to support data protection awareness with persuading and influencing skills is desirable. Familiarity with cyber security desirable but not essential. Flexible and supportive approach to work with a focus on delivery of high standardsMain Details: Job Title: Business Process Analyst – Data Protection Contract: 6 Month Contract Pay Rate: £250 per day (outside IR35) Location: London This is a fantastic opportunity to join an exciting, friendly, and fast paced team, delivering essential services. TXM Recruit is an equal opportunities employer. If you have any specific requirements or require assistance or reasonable adjustments to be made for you during the selection process due to disability or long-term health condition, we will do our best to assist you. If you further information, please contact me on the below: Miren Chauhan Delivery Consultant Email: (url removed) Mob: (phone number removed)

Finance Systems Analyst Isleworth Competitive Salary + Fantastic Benefits Role Profile Bunzl UK & Ireland supplies, through a number of specialist distribution businesses, a range of more than 100,000 products including food packaging, disposable supplies, catering equipment, healthcare consumables and cleaning and safety products to supermarkets, retailers, hotels, restaurants and caterers, construction companies, healthcare providers and other users. As Bunzl's outsourced recruitment partner, Cast UK are delighted to be managing the recruitment of all hires for the FSSC and are currently looking to recruit an Analyst for their Finance Shared Services. With a strong focus on upskilling members of their team, the line manager for this role is passionate about developing their colleagues. If you are adaptable, learn quickly and feel you'll thrive in an environment like this, then you will be given ample support and opportunities to develop your skills. As an entry-level position within the department, this is a great opportunity for a natural problem solver to join a great organisation and support continued development. Key Responsibilities • Assist in generating routine Management Information reports and monthly KPI consolidation. * Extract, modify, and analyse sales/purchasing data from both internal and third-party systems. * Create and maintain Business Intelligence Dashboards for KPI and action-focused reporting. * Keep an up-to-date repository of data reports for internal and external (Customer and Supplier) stakeholders. * Ensure the integrity of system data, report exceptions, and enhance reporting processes. * Collaborate closely with key stakeholders understanding their needs, offering support, and delivering data effectively and efficiently. * Provide assistance to the Business Analytics team with impromptu reporting tasks. Skills & Experience Required • Adaptability and a passion for learning is essential, * Experience working with data and information, * Strong problem-solving skills, * Able to organise and prioritise workload, * Task driven, Want to recruit a similar role? Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit

If you are a Data Analyst looking to deepen your client-facing experience and work on meaningful analytics projects, apply now to find out more. You will sit between data, insight, and decision-making, helping organisations better understand their customers through thoughtful, high-quality analysis.

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Were looking for a Customer Service Analyst 2nd Line to join our Every HR team, supporting customers using our cloud-based HR and Payroll software, primarily within the education sector. About the role As a 2nd Line Analyst, youll be responsible for resolving advanced customer queries related to HR